[Resolved] Clay Telecom — Clay - poor customer service experience

raman55

from Gurgaon, Haryana

Oct 29, 2014

Address: New Delhi, Delhi

Poor on customer service experience ---- I bought a prepaid Clay Sim card from the delhi airport for US and must say i have never felt more misinformed in my life. Clay has the worst customer support team employed with them. I was told that the sim wud automatically pick the network but once i landed and inserted the sim card to make my first call, there was nothing. For the first 20 mins i kept trying everything possible but ultmimately gave up and called the customer care @[protected] and my call was transferred from one person to the other but no one had either an answer or a solution. All that they kept on saying was it is automatic so it will happen. ! And indeed it did happen a day before my return!! Horrible!!

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2014

Clay Telecom Customer Care's response Dear Raman, We tried fetching your details in our data base with your name Raman and found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].