[Resolved] Clay Telecom — Clay Sim Cards is a nightmare from every aspect

jeethima

from Delhi, Delhi

Nov 5, 2014

Address: New Delhi, Delhi

I bought a sim card from Clay while i was travelling to US without knowing what i was getting into. First they charged my card with 10k, saying they do it specifically for US. And not even a week into the trip, they barred all my calls! I was left with a mobile phone which was rendered useless!! Calling their customer care, i get to know that i have crossed my limit of credit while i was told i had an unlimited plan and until someone pays the bill, they wont start my services. !! I had to email them to disconnect my connection while i was US and cleared the bill worth 5000rs. So if you want to go through this process, please go ahead and get yourself a clay sim card!!

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Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2014

Clay Telecom Customer Care's response Dear Jeethima, We tried fetching your details in our data base with your name Jeethima and found many with this name. Kindly provide us with your contact details so that we can cross check with our records and get back to you ASAP. At any point of time please feel free to mail us @ [protected]@clay.co.in or call us @ [protected] or [protected].