[Resolved]  Clay Telecom — Clay sim cards seem to be totally clueless about the meaning of customer service

Clay Sim cards seem to be totally clueless about the meaning of customer service --- I had bought a clay sim card for my daughter for her use in Germany for almost 2 months. We were assured that if there would be any trouble of any sorts, that Ankit who sold the sim card to us would personally look into the matter and that there would be no inconvenience. The first 15 days were smooth, I could get through her anytime and she could too. After that whenever I called her, the voice would always be disrupted and break most of the times. And because she was usually on wifi, the few days that she wasn’t, her data just didn’t work at all. So I landed up calling Mr. Ankit. Now this person, only disconnected the calls several times before saying that I should call the customer care and state my issue there. So I did. The customer care number hardly connects, but patiently I waited because it was for my daughter. After 15 minutes I hear a hello and then again I was put on hold. By then I had already decided I wanted to disconnect the service and get out this mess. When I finally got through and said that I was looking at only disconnecting the number I was told I had to pay an outstanding of 8967 + rental for 45 days and sim charges. So basically for the horrible services that clay sim card rendered my daughter I had to pay somewhere close to 20K to get rid of it. I instantly did and assured them that I would state my experience everywhere that I can and ensure that people don’t fall in their fake statements. Forget the trouble that my daughter went through, I went through the equal amounts dealing with these service staff. But GOOD RIDDANCE