[Resolved] Clay Telecom — Clay SIM cards worst possible

Sushant.maurya

from Delhi, Delhi

Jun 12, 2015

Address: New Delhi, Delhi

Clay SIM cards worst possible--- I have had the most sick experience of my travels using a clay international sim.. Everything was hunky dorey when they came to sell the SIM card. I bought a SIM card for Australia. I was told that the network is excellent and there won't be any issue with the sim. Everything was a sales pitch. When I inserted the sim to make my first call, it said I need to clear my previous dues to continue services! It came to me as a shocker! I dropped in emails, as I cudnt call the customer care and they kept on saying they will take is matter on priority. After 4 days I got the sim working with an email that ur issue has been resolved. By that time I had bought a prepaid number locally and was happy using it. With this experience I will let everyone know of their pathetic ways of servicing people

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Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2015

Clay Telecom Customer Care's response Dear Shushant, Sorry for the inconvenience caused to you. We have checked our database with your name and found many with the same name. Kindly provide the contact details or RAF number. Rest assured, we are concerned about our customers and will take your matter on priority. At any point of time feel free to call us on[protected] or email us at [protected]@clay.co.in. Regards Team Clay Telecom