[Resolved]  Clay Telecom — Disappointing service and attitude

Very bad quality sim cards very delivered to us from Clay Sims. We had booked 2 european sim cards online and cleared all the dues pertaining to those sims cards since they were prepaid. When we got the sims delivered, they were broken on edges and looked really old. So we called the customer support team to replace them and they outright refused saying that the sale is closed. And if we need new sims, we will have to buy new ones which meant spending another 10k on the same. Really disappointed with their attitude and service.
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Aug 5, 2017
Complaint marked as Resolved 
Clay Telecom customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2017
Clay Telecom Customer Care's response
Dear Sniggi,

We apologize for the inconvenience caused to you. Please be assured that your case has been taken on priority and will work towards quick resolution.

Please provide us ORDER ID no. or your contact details for us to contact you at the earliest.

For any assistance, please feel free to contact us at[protected] or drop an email at [protected]@clay.co.in

Best regards,
Clay Team
Verified Support
Jul 05, 2017
Clay Telecom Customer Care's response
Dear Sniggi,

We look forward for your reply.

Best regards,
Clay Team
 
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