[Resolved]  Clay Telecom — Fraudulent Business Practices RAF NO: 246307

Address: New Delhi, Delhi

I was travelling to China and decided to use Clay sim for data services and emergency calling. The data service never worked when i required it to. They should have provided a map of coverage areas instead of saying coverage all over China. When i complained on returning back Mr Kamal told me that the data was working just fine and there is nothing they can do about it. I couldnt go on with the complaint and wanted them to settle the bill ASAP so went ahead. !5 days later on 16 /09/2014, Rs 5000 apart from the billed amount was deducted from my account. I immediately called and was told by Mr Kamal Pathak that the amount had been decusted in case there is any future billing. They apparently could block the amount and had to deduct it. I have since followed up atleast 15 times about the refund for Rs 5000 and am told every time that they are doing it. I even got a email on 10/10/2014 that the refund is under process, but have still not recd it till 24/10/2014. I am the one still following up with them. These are really dubious business practices wherein they dont disclose everything and dont bother refunding security deposits. I guess they are banking on the customer forgetting about it.