[Resolved] Clay Telecom — Not able to make a call[protected] from cay sim card

shiva n

May 4, 2016

Address: New Delhi, Delhi, 110020

Website: www.clay.co.in

Hi,
i am sivaprasad n and i purchased the clay sim[protected] for germany country in delhi airport on 3rd may with the reacharge 1499 plan.

today i reached to germany and i couldn't able to make a call and getting the error message "no rate available" .

when i am checking the balance, it showing 12.39 .

please resopned as soon as possible and solve my issue.

thank you
sivaprasad N

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Jun 5, 2016

Complaint marked as Resolved

Clay Telecom customer support has been notified about the posted complaint.

Verified Support

May 05, 2016

Clay Telecom Customer Care's response Dear Sivaprasad N, Our customer care team tried to connect with you at Clay number but it says that number is offline. We have refreshed the services the services at Clay number. Please restart and try. If it does not work, then search the network manually and select Vodafone network in Germany. If you are somewhere else, then please share us the location so that we can suggest the best network over there. Please share an alternate number too so that our customer care team can reach you directly. Regards. Team-Clay Telecom