[Resolved]  Clay Telecom — Please check your overall bill once carefully before paying for it

Address: New Delhi, Delhi

Please check your overall bill once carefully before paying for it --- I have had a very bad experience using Clay sims for Canada. While I was there for 30 days, I had regular issues with connecting the phone and the calls would just drop mid way. This can still be overlooked, but when I got my final outstanding bill worth 30K I was really shocked. While they had mentioned charging 30 cents for all the incoming calls, when I checked my bill again, I was charged 45 cents/min for all the incoming calls. Not only was this inflated but also the overall usage hours. There were calls that were duplicated and charges for sms services which I never used. After numerous emails and follow up and them refusing all these claims, I finally paid somewhere close to 10K for all the usage. Although I would not be using any clay services again, because not only are they poor but definitely fraud.
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Complaint marked as Resolved 
Clay Telecom customer support has been notified about the posted complaint.
Verified Support
May 20, 2015
Clay Telecom Customer Care's response
Dear Ankita, Sorry for the inconvenience caused to you. We have checked our database with your name and found many with the same name. Kindly provide the contact details or RAF number. Rest assured, we are concerned about our customers and will take your matter on priority. At any point of time feel free to call us on[protected] or email us at [protected]@clay.co.in. Regards Team Clay Telecom
 
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