Club Factory Complaints & Reviews

Address: Gogte Insititue of technology, 320 Girls Hostel, Belgaum, Karnataka, 590008

Since i have made a payment... My i really don't know how my order dissappear from my account. I order earning from club factory and i had successfully paid the amount through debit card. After that they mail me the order number. After few days i was still not able to get the order. My
Account has no order history... During the transaction i was alloted the order number so[protected].. But now i have not received my parcel... And customer care is not picking up my call... Please help

Oct 26, 2019

Complaint marked as Resolved

Verified Support

Sep 25, 2019

Club Factory Customer Care's response Dear, this is a guest order, please go to "find guest order" in the app to check the latest status.

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S

Safal Asli Chamar

from Mumbai, Maharashtra

Sep 24, 2019

I have done payment from paytm Rs.178
But order is placed order id 47797953

my order tracking isn't available on my account - Comment #3543158 - Image #0

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pubg

from Mumbai, Maharashtra

Sep 24, 2019

I not revd the product and my money is gone fom my card

my order tracking isn't available on my account - Comment #3543347 - Image #0

my order tracking isn't available on my account - Comment #3543347 - Image #1

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Address: New Delhi, Delhi

I have ordered one dress piece from club factory but i got wrong product then i apply for return request but seller has rejected my refund request. Even they have picked up my product also... And it happens with two times. So now the situation is, i have lost product as well as my money also.
Please i suggest to everyone please dont order from this site... They dont take care about their customers... M really unsatisfied from club factory service. Now i will make sure no one can order from this site in future. For solving your problem. They just give you time... But unfortunately they will never solve your problem...

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Address: Hangzhou, China

Website: Www.clubfactory.com

I am so disappointed with this shopping website. Delivery, customer support, service is just worst. I returned a product many days before. Delivery person picked up my product but didn't provide me any receipt nor it got updated in my account. The pickup was showing cancelled. So many times i reached the customer care but no one helped or arranged a senior call and closed my query

+2 photos

Sep 24, 2019

Complaint marked as Resolved

They asked me to wait and wait for few days and told me that they were checking with their senior team but then they replied that if I don't have any receipt then I will not get any refund.i still have the delivery boy's no. But he also doesn't receive my call 9748890835 this is the no.

Sep 24, 2019

Updated by Dibyamon Please resolve my issue or I will lose my 704 rupees

Sep 24, 2019

Updated by Dibyamon This is fraud and cheating and each time they don't update anything properly in their app nor they deliver within estimated time

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Address: Bangalore, Karnataka

Hi,

My order no order number: so[protected] and. I have complaint also but no action from support team, just they are playing with customer sharing time line from past one month.

I have experienced a horrible support services from your chat and call support team. Is this any kind fraud business where you guys making customer fool.

My complaint no is #361152.

Request you to don't play with customer and not to do customer harrassment. Please provide me a resolution at the earliest, else i have no choice to move to the consumer court for the jurisdiction.

Oct 26, 2019

Complaint marked as Resolved

Verified Support

Sep 25, 2019

Club Factory Customer Care's response Dear, we have provided you with your signature, if you still have not received the parcel, we will check with courier again.

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Terabaap7746

from Mumbai, Maharashtra

Sep 24, 2019

I've ordered two types of same t-shirts but i got only one in the packet and i applied for an refund befor an week but still they didn't responded yet and clubfactory doesn't have an proper consumer care number and consumer exucative to attend cutomer problems

fake delivery issue - no action - Comment #3543007 - Image #0

fake delivery issue - no action - Comment #3543007 - Image #1

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S

shahbazlm

from Mumbai, Maharashtra

Sep 24, 2019

Club Factory — money deducted from phone pay, but transaction failed.

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Kajal Mahesh

from Mumbai, Maharashtra

Sep 24, 2019

Please take my product back bcz in that lipstick shade one lipstick is deffictive so pls take the product back and I want my refund back I req I m nt satisfied from this product from next time I will not order from this site I have cancelled this order thn hw came u delivered this order.. Pls take it back nd refund my money back pls its a request

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Deepjagat yadav

from Pachperwa, Uttar Pradesh

Sep 24, 2019

Dear sir
Mera parsal wrong aa gya hai use hme cancel krna aur just

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Deepjagat yadav's reply, Sep 17, 2019

Dear sir
Meri sikayat ka jld se jld nishkarsh nikala jay
Place sir

K

K.K. Krish

from KOTTAYAM, Kerala

Sep 24, 2019

I have ordered and remit money for a watch and received only strap.I am not able to give the order details and I am highly dissatisfied with yoiur service.

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Address: Shree shitalnath jain temple line bazar dharwad, Dharwad, Karnataka, 580001

I have order girls college bag i want to return that order because it is not good but i can't login with my account and want to return and refund that bag and my not satisfied from that order it's not that type of bag it's bit small and I'm club factory is not receiving my customer care service number.please register my complaint against club factory.And want resloution of my complaint and not satisfied from services they gave. It's had delayed in my order it was upto 1 month to get my order.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hello there, I am very disappointed with the service of club factory. I have ordered a pant from club factory on 1st september 2019. Now, I am not even able to track my product which was supposed to be delivered on 7th but it's already 24th Sept. Even after regular tracking, the status of the product is not even updated ever since 7th September. Tried calling the customer care of club factory several times but no one picked the phone even once. Contacted the delivery partner Delhivery. They clearly said that the shipment is not handed over to them. This kind of irresponsible behavior is not acceptable. Either deliver the product or refund it at earliest.

Please support

Order ID SO[protected]

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Address: 831011

I ordered two dreses from cf one on 18 august as my order no.[protected], courier is delhivery and second on 8 september of order no.[protected], courier is xpressbees and i still haven't got my product. They even called me many times for the adderss confirmation but the result's been the same. I now my both the ordera asap... Please take some serious actions.

Sep 23, 2019

Updated by Pratiksha Ranjan Please do something ASAP

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Nafeesanikkat

from Chennai, Tamil Nadu

Sep 24, 2019

Order no:SO[protected]. I have payed through internet banking.I have order glass.The amount have been deducted from my account.but in club factory it shows unpaid. It shows 6 days to expire.Take immediate action.Else return my cash.

delivery is taking way too long. - Comment #3543169 - Image #0

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R

Rabith

from Angamali, Kerala

Sep 24, 2019

The wirless bluetooth headser/headphone not working
The delivery(headphone) was i goted today (21/092019)

I want my money back

delivery is taking way too long. - Comment #3543213 - Image #0

delivery is taking way too long. - Comment #3543213 - Image #1

delivery is taking way too long. - Comment #3543213 - Image #2

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J

Jubeka Vales

from Raia, Goa

Sep 24, 2019

My old cf account got deleted and I have made many orders through the account.I reinstalled the account as existing account user but it is not showing any of my order history..I want to return my recent order..how do I return without any detail in the order list?I need to return the shoes as they are all big in size and the dress quality is bad.

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S

Sneha Lahiri

from Kolkata, West Bengal

Sep 24, 2019

Please be informed that i have 2 items in club factory . Order no : SO[protected] and Order no : SO[protected].. Its showing that the expected delivery date is from 24th september- 4th october. i want to receive the item before 1st october at any cost. if it is not possible to deliver the items before 1st october, cancel the items.

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D

Devaji thakor

from Kheralu, Gujarat

Sep 24, 2019

JBL Harman tws4 bluetooth nu senser bhandh chhe a bluetooth badali apava maherbani karasoji

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G

gannavi

from Chennai, Tamil Nadu

Sep 24, 2019

Hi team,

I have return my orders, Please refund my amt.

i have logged on guest user now i don't have any order tracking num.

please check based on my Ph num [protected] and help me to refund my amt back to my account.

Thanks,
Shobha

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K

Kajal Mahesh

from Mumbai, Maharashtra

Sep 24, 2019

I have ordered the huda mate lipstick red edition nd I got the msg on 9th September that it will get delivery in next three day yet I dont received my order I m very unsatisfied form club factory it take more time to delivery products r good bt it take much time to deilvery

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Kajal Mahesh's reply, Sep 14, 2019

I want the Feedback fast that Wher is my order other wise I would like to cancel the order nd order from the other online site

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Address: New Delhi, Delhi

Its regarding a cash on delivery order placed 2days ago for a footwear which wasn't confirmed at their front but the order was delivered to me today around 5pm. As i tried it on, it didn't fit me so i thought of returning it. But as i saw that the delivery person has updated that he couldn't deliver the order to me as i was unavailable. So i went to clubfactory site where there was no history of my purchase (May be as my order wasn't confirmed or because i ordered as a guest buyer) but i have the original packaging of club factory and all the messages that were sent as updates to me. Since then i am trying to contact clubfactory but the call waiting is endless and the live chat is done by some robot who just doesn't seem to understand what i am talking about.
I would just like to request for a return of that footwear and get the refund of rs716 for the same as soon as possible.

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I habe ordered a product from your site... During the delivery time i was not at the town so i said to the excutive to give to the near shop so that after coming i can take it from them... But the shopkeeper told me that he doesn't receive any parcell so please solve my problem
Following are some information regarding my order
Courier - delhivery
Date of delivery[protected]
Phone of the executive - [protected]
Please solve this issue before thursday
And reply in @[protected]@gmail.com

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Address: Mumbai City, Maharashtra, 400050

Website: www.clubfactory.com

Got a call from this number [protected] the caller said i won a tata safari ok you have 2 option you can get amount cash or car.. I asked for cash.. They asked me to transfer 6500rs to their relation ship managers account for vijeta praman patra and taxes and whatsapp your acc number and adhar card after amount transfer you will get 1280000 rs in your account within 5 mins i told them wait i am doing he got excited started telling sir 10 min ke andar karo fatafat apka kam ho jayega and all
What to do?

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So[protected]
This is my product order number i cancelled it after 1-2 days of order
Club factory says it will refund money in 2-3 business day but it has taken 12 days
Product is of 381 indian currancy which i pay through paytm and didn't get refund either on paytm nor on clubfactory balance every time i check my refund detail it shows error kindly take action and help me to get my refund back asap

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I have ordered a product it was showing that it will reach on 21 but till 22 the product has not been deliverd the product. The order tracking number is [protected] and my order number so[protected]. Please clear my delivery. How much more time will u need. Be quick. I want my order to as soon as possible. It is such a wrong way to distrub a customer u take the money but not provide the services.

Oct 24, 2019

Complaint marked as Resolved

Verified Support

Sep 23, 2019

Club Factory Customer Care's response Dear,
We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

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I have ordered a sling bag cost 258 (Including cod charge) yesterday from the site. Not on app. But i cant track my order till now... It seems like not accessible... I got a phn col frm club factory too for confrmng the order... And i cnfrmd it by pressing 1. But then also it seems lyk not accessible... How can i track my order which i made on the site??? My order number is so[protected].. Plzzzz resolve my issue!!! 😑 i want to cnfrm that my order is accepted and in progression...

+1 photos

Oct 30, 2019

Complaint marked as Resolved

Verified Support

Sep 23, 2019

Club Factory Customer Care's response Dear, you should go to "find guest order" to check the latest status, it is under preparation now and will be shipped soon.

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Address: Bilaspur, Chhattisgarh

I have ordered a product it was showing that it will reach on 21 but till 22 the product has not been deliverd the product. The order tracking number is[protected] and my order number so[protected]. Please clear my delivery. How much more time will u need. Be quick. I want my order to as soon as possible. It is such a wrong way to distrub a customer u take the money but not provide the services.

Verified Support

Sep 23, 2019

Club Factory Customer Care's response Dear, i just checked from the system, it seems you have canceled this order. If you still want those items, you can place a new order.

Oct 02, 2019

Updated by Shristi Das As the order has been cancelled how and when the refund money will be provided to me

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I have ordered a dress on 20th of august but didn't received my order even after 1month. My order no. Is so[protected]. I am not even getting any help from customer care executive also. They always asked me to wait for 2 or 3 days but didn't give me any proper date or location. I must say this is the wrost service i had ever seen. Please either handover me my order or refund my money.

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On the 3 september i ordered some things from club factory. My first transaction was got failed and immediately i did again. Later on what i saw double transaction has been done from my bank account.
I cancelled ed one order and got messaged that my fund will be refund.
I called to customer care but no one has picked up my call. Today’s is 23 n still my fund is not return.

Pls do help me

Oct 24, 2019

Complaint marked as Resolved

Verified Support

Sep 23, 2019

Club Factory Customer Care's response Dear, if you payment was deducted twice, please send your bank statement to our agent in the APP. Please do not worry, we will return you related refund.

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Dear club factory team,
I had ordered two items on club factory with order number s[protected] on date[protected] but on delivery i received only one item but in the app. It's shows both items are delivered on date[protected].
Delivery details
Courier : delhivery
Tracking no. :[protected]

For more details call me on [protected].

+1 photos

Oct 26, 2019

Complaint marked as Resolved

Verified Support

Sep 23, 2019

Club Factory Customer Care's response Dear, if you only received one item, please contact our support in the APP with your SO number and the picture of your parcel.

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Hi,
I wants to get early delivery of my products. I want my product before 4th october 2019 after 4th. I am not in town for 1month.
That’s why i want my product delivery earlier.
I need that product which i purchased form your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise i will not order at this time.
Please help me with fast delivery of my products.

Order no:so[protected]
So[protected]
Please revert me on my mail box if it possible.
Mail id: [protected]@gmail.com

Oct 26, 2019

Complaint marked as Resolved

Verified Support

Sep 23, 2019

Club Factory Customer Care's response Dear, this order is under clearance now, once it is released we will push our local courier to deliver it to you ASAP!

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Address: PLOT NO.-93 , Sec-8 , manesar, Gurgaon, Haryana, 122051

Please help me. I ordered a ally level u bluetooth headphone on 2 september 2019 and then i was return it. What i got is the refunded balance in my club factory balance. I withdraw it to my bank account but i didn't receive any money. Refund id is sor[protected]. Order number is so[protected]. Please help as soon as possible. Please. My refunded amount was 8.88 usd (640rs)

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A few days back i have bought a gown dress for from club factory with the help of online payment through my bank account
But due to late delivery time i have cancelled the order (Order no. So[protected] and the paid money is refunded to my account in club factory, hence i tried a number of times to withdraw money back to my bank account
Bt everytime the money transaction gets failed

Verified Support

Sep 23, 2019

Club Factory Customer Care's response Dear, please make sure you have entered the correct account id, maybe you can try with another bank account or paytm.

Sep 23, 2019

Updated by Swapna8296 Yup ... i have tried with 2 accounts in 2 different banks and i have checked every details thoroughly i while typing as many times i have tried

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 97

my order tracking isn't available on my account

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refund after return request

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refund of a returned order

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fake delivery issue - no action

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girls college bag

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missing product from a month

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delivery is taking way too long.

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no support from customer service

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misplace of parcell

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lucky draw scam

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didn't get my refund back

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not showing the my order information where the product is

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can't track my guest order no. so144675948

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not yet delivery of my product

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regarding the order

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money return

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only one item is received with bill of both.

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issue with delivery time

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I withdraw it to my bank account but I didn't receive any money.

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failure of money transaction back to my bank account from my club factory account

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