Club Factory Complaints & Reviews

I got wrong sun glasses which had black outline whereas the one i ordered was with a golden outline.. I'm so highly disappointed.. I have ordered from club many sunglasses from clubfactory and i'm a regular customer and i have never had such issues of wrong products.. Moreover i have been trying to reach through your customer care number since 3 days which said invalid until i found this complaint website today.. My order number is (So[protected] please replace it real quick. Kindly fix this issue very soon and please update your helpline number.. That is an invalid number.

So i received the following message:

Very very congratultions to u for prize the 1st mahindra xuv 500 four wheeler car or rs 1485000/ deposit registration charge rs.8500/ only contact. [protected] cupan no.1014 toll free number-[protected]

They then called me and are asking me to send a picture of my aadhaar card and are also asking me to pay money. When i asked them to send me an email from their official id, they hung up.

I have ordered some stuff from club factory on 12th october 2019 and the estimated date was 20th october 2019. The tracking system on the club factory app shows that it is shipped.
But when i tried to track my delivery on the xpressbees site, it shows that there is no such delivery available. I tried calling customer care and trying my tracking number there, it should invalid input. Is my delivery cancelled or something? If so why haven't i got the information?

I ordered my stuff on 26september 2019 and today is23 october 2019 and i still didn't get my ordered items . I tried to call them but It is not working . I want you to please dilever my order as soon as possible . I order one watch also but it also is not dilvered to me . Its our festival season going on so i want you to resolve my problem ASAP . Now it been soo long, i didn't expect this type of delay from club factory . I am so unsatisfied from club factory service.

Yesterday at 5.40 pm i have booking order for fashlook brown 501 wallet total payable for 200rs. But my order was cancelled and payment debited my account. For my confirmation i tried to call on club factory customer care no. [protected] this number is found totally fraud all detail asking by club factory customer care person for order he said me that your order was cancelled and your maney don't refund your account but the club factory customer care was found fraud person and debited 37500rs. Money from my account by cyber fraud system then please avoid use of this app for booking also cyber department also investigating on the same fraud against this type of club factory customer care fraud.

Also find attached document

I was shopping on the website. The site does not work properly so i was not able to return a few of my items. I was stuck with it because after a certain time the website denies returns. I was simply not able to return as the function was not working properly. Worst thing is that if you return they don't send you back the money, but it's in a "wallet" and there you simply cant get it out. You can transfer via bank and paytm. I had to split up the amount as there is a maximum amount and i tried it about 30 times!!! With different options. I can't get my money out. I tried multiple times after buying to contact support: via phone, via mail, via bot... It has not worked and i am stuck with money in the wallet and items i dont want!! Worst scam, worst website, dont buy from there!!!

This has to inform you that i ordered a saree - 2 nos order no so[protected]. I received the above item today but the received saree are the cloth is not in good condition. So i want to return it. I have already informed this to help centre but nobody take any action. Ultimately i inform you to kindly give proper guidelines as soon as possible
Order no. So[protected]
My email - [protected]@gmail.com

Dear sir/madam,

Myself Vijila and I ordered a dress and requested for return because the dress was not as it is in the website. But still my courier didn't picked the return product. I have contacted, still they are didn't respond. Its already too late for pick up the product. So here please I request you to take action ASAP.

Return ID SON[protected]

Thanks and regards,
Vijila.V

The suppiled watch (Wrist band) is not getting operated. Some functions are not responding. I am attaching pictures of the same.
Order no is : so[protected].
Communication is done on whatsup no : [protected] (India)
Email for communication : [protected]@gmail.com
Order received on 21/10/19
I request you to refund the amount or replace the item
(Payment was done in cash)

I have booked a hand set through order no. So[protected] on 20.10.2019 through my mobile no [protected]. No one has contacted me and straightaway cancelled my order on today 22.10.2019 as informed by you through sms. This is surprising that if you are not able to make available the product then why you have accepted my order. Therefore, you are requested to executie my order at earliest.

Hello sir, i am shreya rawat from mohali. I want to cancel my order as soon as possible. Because i'm not ready to pay for the order i will not available to receive one. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible. Thank you. My order no. Is so[protected]

Hello, i am lavleen singh from west bengal. I want to cancel my order so[protected]
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
Thank you.
Raja.

I am complaints for club factory and his md mr. Nitin kumar sinh, he said me you have to win lucky draw from club factory and win taya safari car or 12, 50, 000 rs. I haven't except his offer than after he is sent voice msg and saying bad words. He said you have got msg from club factory (Depawali ke subh absar pe open luky draw dear customer (Congratulations) you are dmaka offer winner of club factory company you win-1st price (Tata safari) and price amount rs-12, 50000 registration service charges-rs-4200on 22/10//2019 - deposit for-details club factory (Contect) no. Club factoryhead branch helpline number no.[protected], [protected]. Thanks.)

I ordered a item number so[protected] in club factory online shopping app.
I ordered on[protected] till now[protected]there is no update. And i chat with customer service and they no proper response to quarry. And they said estimate date is[protected] please take action to the club factory. These club factory is worst at deliver the order to customers please action on club factory online shopping app

Hi... I am sneha i ordered a boots & hoddie when i received it was damaged so i applied for return... The executive didn't contact me for return pickup & now i am not able to apply for return as 9 days is completed so i request u to please take back the product & refund my money
Following are some information regarding my order (Boots)

Name :- womens casual martin boots high heel cashmere cotton shoes

Price :- 924

Order no :- so[protected]

Information of hoddie

Name :- letters printed hooded sweater casual long sleeve

Price :- 619

Order no:- so[protected]

Return id:- son[protected]

Hi team,

My name is sneha nikam, from mumbai, maharashtra.

I had ordered 2 sarees, 1 mangalsutra, 1 t-shirts from clubfactory on 8th oct. I didn't like them and have returned all to the clubfactory executive who had come to pick the products or 14 and 17 oct, but i have received refund only for the mangalsutra till date. Rest of the products i still have not received any proper response from clubfactory. The customer care lady named savita who called me in this matter says that it is the customers mistake wherein we have not sent the products correctly and is not able to help and now the number is unavailable, i have dropped multiple emails to them but they have not responded on the email yet, their live chat system is always busy. Hence all there contact options are useless.

Now i'm afraid i'll ever receive my money back

Order numbers are as below which have been return to clubfactory from my side.

So[protected]
So[protected]
So[protected]

This is not the only issue i'm facing with clubfactory, to my bad luck i placed 1 more order for 2 sarees with order so[protected].in this order i have received only one package of the sarees and the second sarees is missing till date, in the app it shows delivered but i have not yet received the same. I tried to contact clubfactory on this issue but haven't received a concrete response from them yet.

Looking forward for your assistance in the above matters

Thanks in advance

Sneha nikam

It has been a month i am waiting for my duplicate refund. They are going on raising one ticket after another and they are working for it for a month. I don't thik refund in a wallet takes eternity. If they originally have issued a refund it won't take more than 10 days to get back but it has been a month now. Will i even get back my refund or club factory has taken it. I am now scared to order anything from club factory. Ticket id is 547044

I ordered a watch as a guest user from club factory, paid through paytm for my order and received below sms on my mobile num [protected].
"[club factory] payment for your order no. So 57313904 on club factory app has been confirmed. You can check your order status in the app. Notice: we will never ask for privacy information like otp from our customers in any way"

My order number is so 57313904 but i am not able to track this any more.

I did not also receive any confirmation email on the email id i provided while placing my order. Please confirm by when would i be able to receive my order. Please assist me with this.

I am booking 2 pair shoes first is maroon colour and second is black colour but when the product delivered only one pair shoes with maroon colour is found in packet...
I am very disappointed with this, i have pay for 2 pair shoes but i delivered only 1 pair and when call customer care he said we have not do anything because your products is delivered.

Now, i feel very uncomfortable of this therefore you are requested to resolved my issue, either delivered my rest of one pair shoes of black colour or refund my one pair amount.

Order no so[protected]

Shipment no.[protected]

I have ordered my product on Sept 16 but till now I have not received any response..my tracking number
is[protected] and my order number is SO[protected].it was stated that rto notified but I haven't received any calls from the courier company...I was waiting for the product I was left unsatisfied with the service..this make irritating.so kindly take into concern and make the product reach me successfully..my order number is SO[protected].. please make it possible