[Resolved] Club Jiva — no refund after following up for more than 3 months

Anshul0607

from Bengaluru, Karnataka

May 16, 2019

Address: 65, Level 1, Dewan Center, S.V. Road, Jogeshwari West Mumbai Mumbai City District Maharashtra India - 400102, Mumbai City, Maharashtra, 400102

I am club jiva member from past 3 years, below are my membership details:

Membership id : cj/kp/r/00146
Check-in date : 14-mar-2019
Check-out date : 17-mar-2019

I gifted 3 nights trip to my family member by paying utility charge of 6000 rs.

However, we were asked to pay rs 4628 as utility charge due to non-payment done by clubjiva to hotel.

After following up with mr. Hiten from clubjiva reservation team (Contact - [protected]), i was confirmed over email and phone will get refund of rs 4628 within few days. Attaching email as proof.

I want register a complaint about this issue as i have not received any refund after following up for, ore than 3 months now. Request to take strict actions against clubjiva for providing such a pathetic experience.

Regards
Anshul vishwakarma

+14 photos

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Jun 25, 2019

Complaint marked as Resolved

After posting on this portal, I had to do multiple follow up with Hitesh (Club Jiva Representative) and finally I have received the amount reimbursed. Thanks a lot for notifying the company about the issue. Regards Anshul Vishwakarma

Club Jiva customer support has been notified about the posted complaint.