Cognizant — food card not loaded for oct month 2018

Hdfc food card not loaded for oct month. Please help. Last month also i have faced the same problem but card got loaded as there was a network problem from bank side... But this time it is not loaded. So kindly help. Why this is happening frequently?. As the card is not loaded am not able to use it anywhere in markets. Card will be loaded at the end of every month. But this time it is still not loaded.