Cognizant — Not able to login in my account in one cognizant portal

I have accepted the offer letter on the superset platform but still now i haven't received my pre joining formalities
letter mail but yesterday I received call regarding background verification . I not able to login with my mail id in one cognizant portal. Kindly help me with these issues. I tried to login with my email id but it is showing as Sorry, but we’re having trouble with signing you in.

AADSTS90072: User account '[protected]@gmail.com' from identity provider 'live.com' does not exist in tenant 'Cognizant' and cannot access the application 'https://onecognizantexternal.cognizant.com'(ENT_onecognizantexternal_SAML_PROD) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account
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Request Id: 50ec0d8c-c2b2-4fd3-ab49-755e33220d00
Correlation Id: 4b87207c-5354-4ad3-be69-688c27d0e67b
Timestamp:[protected]T08:18:59Z
Message: AADSTS90072: User account '[protected]@gmail.com' from identity provider 'live.com' does not exist in tenant 'Cognizant' and cannot access the application 'https://onecognizantexternal.cognizant.com'(ENT_onecognizantexternal_SAML_PROD) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account
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