Cognizant — onboarding pass

Address: 600032

This is spurgeon devaraj. R and my candidate id is 12681477. I received the doj intimation mail on 20/03/2019 stating that the date of joining is 23/03/2019. I had completed all the pre-joining formalities in one cognizant but my onboarding pass is not available till now.

They informed that pass will be generated one day before doj.

Kindly resolve this issue.