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[Resolved]  Cognizant — onecognizantexternal. cognizant.com service unavailable

The onecognizantexternal. Cognizant.com is the portal which is handling pre-joining and on-boarding process for cognizant new employees who has been selected and got offer letter.

I yet to join in cognizant this month end (27/4/2020). I regularly checking the portal for details. Today (17/04/2020) suddenly this portal server is shown as 'service unavailable'.

My fear is weather it is temporary? If so when will it work again. It is no only my problem, so may people will face the same issue.
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Yes (25)
May 29, 2020
Complaint marked as Resolved 
Main Issue for this complaint is, External Portal not working. Due to that we feel uncertainty of our job in which some of us relieved from current job. Now the portal is working and I also got updated date and offer letter for that date from the portal. So I'm closing this complaint as resolved. I pray god give good path for all who suffers. Thank you all.
Apr 29, 2020
Updated by Govindaraj Jayaratchagan Ya I got reply from HR that the issue will be sorted out more likely on April 30.
And after that joining date will be finalized.
May 04, 2020
Updated by Govindaraj Jayaratchagan I'm receiving replies like, The issue will be sorted out shortly .
And after that we will receive a updated offer letter with new date and we can proceed on that.

If i receive any other updates I will update here.

And I'm expecting same, If anybody have latest updates about this issue, Please Comment here

Thanks in advance
May 06, 2020
Updated by Govindaraj Jayaratchagan Now the portal is working. But my on-boarding pass not yet generated.

I mailed to my HR about it .

Let's hope for the best .
May 11, 2020
Updated by Govindaraj Jayaratchagan Again portal is not working . I'm expecting in this week end.

I got one information clearly from my HR . that is joining date will be extended till the portal is stable .

but when portal will stay up and stable . Not sure about that.
May 18, 2020
Updated by Govindaraj Jayaratchagan The portal is working now, but not sure about how long will it be there . if somebody needs to check anything can be used.

I will update if I heard anything from HR
May 19, 2020
Updated by Govindaraj Jayaratchagan My HR told portal is may be up for testing. She does not get any information regarding this from their internal team. Once she got conformation then she will start processing .
May 20, 2020
Updated by Govindaraj Jayaratchagan As of now the portal is showing with

This is to inform you that One Cognizant External Site (https://onecognizantexternal.cognizant.com) is down for regular maintenance activities between below mentioned time period.
Wednesday, April 22 to Sunday, May 31.

so we can expect June 1 on wards smooth on-boarding.
May 21, 2020
Updated by Govindaraj Jayaratchagan Now the portal is working, Let's See what next
 
20 Comments

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Comments

Is there any update about this issue. I am also facing this issue..
Reply
Govindaraj Jayaratchagan's [Complaint's author] reply, May 11, 2020
sure bro
Govindaraj Jayaratchagan's [Complaint's author] reply, May 11, 2020
Updated the latest status
bhai kuch update hua kya, mera bhi wohi scene hai
Reply
Govindaraj Jayaratchagan's [Complaint's author] reply, May 2, 2020
Sure bro
Same problem facing for accessing onecognizantexternal.cognizant.com. Any update you have received?
Reply
Same problem facing. Did you receive any updates?
Reply
Senthil3128's reply, May 17, 2020
Hi all,

Cognizant defers onboarding of campus hires, freezes lateral hiring:

https://www.google.com/amp/s/www.moneycontrol.com/news/business/companies/cognizant-defers-onboarding-of-campus-hires-freezes-lateral-hiring-report-5260471.html/amp

So, check your inbox and spam folder for any defer date of joining email.
Same issue any recent update on this, The portal was up on only may 6th after that its down
Reply
Govindaraj Jayaratchagan's [Complaint's author] reply, May 11, 2020
ya I also waiting for on-boarding. I will share if I had any update
Better to switch another company / start trails for new job, almost it is more than 20+ days issue is going on.
Reply
Have any got email from cognizant with this subject email "Deferment of Date of Joining - India". Please let me know as soon as possible.
Reply
Govindaraj Jayaratchagan's [Complaint's author] reply, May 12, 2020
ya it is coming and Extending
Senthil3128's reply, May 13, 2020
Hi Govindaraj,

Can you please let me know the date that they proposed to join you? And are you a fresher or experienced?
Govindaraj Jayaratchagan's [Complaint's author] reply, May 13, 2020
I'm Experienced only, right now my last DOJ is 11 th may but now I not got any new DOJ .

waiting for the reply from hr.
I am an Experience candidate with DOJ by 1st June, still not able to complete the documents upload, HR is saying portal will be up soon, didnt receive any mail of deferment of DOJ, please let me whether its fresher or lateral hires receiving that mail .

https://www.livemint.com/industry/infotech/cognizant-defers-joining-of-campus-re...⇄
Reply
Govindaraj Jayaratchagan's [Complaint's author] reply, May 13, 2020
I am experienced candidate only, Due to the portal issue I also received differed DOJ for 11th May .

But now I didn't have any revised offer letter . Let's see what will happen

If I got any Info I will post here.
Senthil3128's reply, May 13, 2020
I am experienced and got the deferment email from Cognizant with this subject "Deferment of Date of Joining - India" that they proposed new joining date 13th July due to Covid-19. As per moneycontrol.com, they freezes campus and lateral (experienced) hiring.

https://www.moneycontrol.com/news/business/companies/cognizant-defers-onboarding-of-campus-hires-freezes-lateral-hiring-report-5260471.html
Hi, I am also facing the same problem anyone having latest update?
Reply
Yes i also faced same problem..
my joining date is may 4 due this server down i am unable to join..
I write so many email to respective HR recruiter but not getting proper response.

I called frequently but no luck immediately.., later they picked the call and explained about this issue to me(During that time of conversation they told the server down issue will happen up to May 15)..They told me, that they will make the offer with revised joining date once the portal gets UP..!

So don't Bother guys..!
Reply
manisjava12's reply, May 15, 2020
Hi Kumaran, always they are telling the same answer. Don't know how it will goes. Will hope for the best.
Hi guys..
one cognizant portal is working now check...
Reply
Did any one get update from HR?
Reply
Did any one received extended offer letter with new joining date ?
Reply
@Govindaraj Jayaratchagan

Did you receive extended offer letter with new joining date ?
Reply
Govindaraj Jayaratchagan's [Complaint's author] reply, May 23, 2020
No, not got any latest offer letter
Guys did anyone able to login/ got any update from HR ?
Reply
Govindaraj Jayaratchagan's [Complaint's author] reply, May 28, 2020
I'm able to login, portal is working . But don't know about the joining date .not receiving any update from my HR.
@Govindaraj Please update here in case if you get any information regarding onboarding either from HR or from Portal.
Reply
Govindaraj Jayaratchagan's [Complaint's author] reply, May 29, 2020
I got new date for June 3 . Lets hope all will go smooth
Hi Govindaraj,

Is this your joining date june 3rd confirmed? Or you got DOJ extended?

Pls let me know
Reply
Hi Govidaraj,

Have you joined as per your new joining date june 3rd?
Reply
Govindaraj Jayaratchagan's [Complaint's author] reply, Jun 6, 2020
Joined June 3rd
Hi Govindaraj,

Thanks for your reply.. Have you joined in Cognizant as Associate project? and which technology you are?
Reply
Govindaraj Jayaratchagan's [Complaint's author] reply, Jun 22, 2020
Project not yet mapped, and yes Associate
Alan2020's reply, Jun 24, 2020
Hi,
Did you joined virtually ?
I have an offer letter from cognizant, I'm yet to upload my documents for verification but one cognizant portal shows error signing in though the password and verification code is right.
and one more thing is one cognizant portal down on Saturdays?
please do help and kindly look into it.
Reply

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