Cognizant Technology Solutions — offer not yet received

Address: Cognizant Technology Solutions(KNC) 3rd floor , Left wing 5/639, Old Mahabalipuram Road, Varalakshmi Tech Park, Kandanchavadi,, Chennai, Tamil Nadu, 600096

I interviewed with cts for machine learning role and got this email on 2020:

Greetings from cognizant! We are pleased to inform you that you have cleared the interviews held on 11-jan confirmation on your offer will be subject to the need for an additional interview / client interview / approval from the business unit. Please expect an update from your recruiter on the same at the earliest possible.
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He send email regarding cognizant company ..and i deposited 4000 rs to is icic account and now he switched off is mobile no and telling that interview is postponed
I didn't get my on-boarding pass yet and also my date of joining has been deferred from 20-Jan-2020 to 21-Jan-2020. Still my bgv process not completed please help me out even i sent a mail to HR he didn't response. Please help me out

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