Cognizant Technology Solutions — Personal loan top up

Hi sir,
I have applied the Personal Loan topup and my request is now in hold for reason I had signed guarantee to my relative for one loan. Now overdue amount 25k showing in our CIBIL and I have checked with respective bank, they confirmed and give time the another four month to close this outstanding.

I clearly said to sales manager and they not agreed my point.
I have customer with your bank from December 2011 and till now no delaying payment and all are good.
Please check and resolve this issue.
Otherwise I will decide to move my salary account to some other bank who will accept my personal loan.

My customer ID is 41317522