Cognizant Technology Solutions — PERSONLA LOAN AC NO PL[protected] - ECS ACTIVATION ISSUE

Address: Pune, Maharashtra

Sir, This mail is in continuation to the mail below - Kindly reverse the TXNs, have been done on 12th Mar and 16th Mar'15 below: As on 12th Mar'15 a Cheque has been presented without intimation with regards to Feb'15 EMI Clearance. Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance 16 Mar 2015 CHQ RETURN CHGS INCL ST & CESS 120315 [protected] 16 Mar 2015 11.27 0.00 13 Mar 2015 NEFT Dr-SBIN0012947-Leela Madhavi V-NETBANK, MUM-N[protected] N[protected] 13 Mar 2015 25, 000.00 11.27 13 Mar 2015 NEFT Dr-ICIC0000598-Leela Madhavi V-NETBANK, MUM-N[protected] N[protected] 13 Mar 2015 1, 400.00 25, 011.27 13 Mar 2015 NEFT Cr-CHAS0INBX01-CTS INDIA INCENTIVE COGNIZANT TECHNOLOGY SOLUTION-Leela Madhavi Velamakanni-CHASH[protected] CHASH[protected] 13 Mar 2015 25, 011.00 26, 411.27 13 Mar 2015 NEFT Cr-SBIN0014675-VELEMAKANNI LEELA MADHAVI-LEELA MADHAVI V-SBIN[protected] SBIN[protected] 13 Mar 2015 1, 400.00 1, 400.27 13 Mar 2015 NEFT Dr-ICIC0000598-Leela Madhavi V-NETBANK, MUM-N[protected] N[protected] 13 Mar 2015 5, 646.00 0.27 12 Mar 2015 NEFT Cr-SBIN0014675-VELEMAKANNI LEELA MADHAVI-LEELA MADHAVI V-SBIN[protected] SBIN[protected] 12 Mar 2015 5, 400.00 5, 646.27 12 Mar 2015 NWD-[protected]-SACWE758-HYDERABAD 9712 12 Mar 2015 400.00 246.27 12 Mar 2015 [protected] -TPT-BoreExpnsBal [protected]A1 12 Mar 2015 3, 500.00 646.27 12 Mar 2015 I-W Chq return-MICR CTS-MUMBAI CLEAR [protected] 12 Mar 2015 25, 219.00 4, 146.27 12 Mar 2015 I-W Chq return-MICR -ING VYSYA BANK LTD [protected] 12 Mar 2015 25, 219.00 -21, 072.73 Also this kind EMI Clearance is not at all acceptable - as this is completely conflicting with the Reply from Sandeep below: "Dear Customer, Greeting From ING Vysya Bank! With reference to your Personal Loan Account No PL[protected], kindly note that we are not able to authorize ECS mandate provided by you through your bank. Due to this EMI deduction is not possible on due date. To avoid this issue, request you to fill attached ECS mandate and get it authorize from your bank. Post your confirmation, we will send our executive to collect ECS mandate from you." Hence requesting you to do the needful by reversing the TXNs: "I-W Chq return-MICR -ING VYSYA BANK LTD" and "I-W Chq return-MICR CTS-MUMBAI CLEAR" Would appreciate your quick response towards resolving the issue. Thanks & Regards, Leela M Velamakanni [protected] / [protected] From: "leela madhavi velamakanni" <[protected]@rediffmail.com> Sent: Mon, 16 Mar 2015 16:25:02 To: "Sandeep.[protected]@ingvysyabank.com" <Sandeep.[protected]@ingvysyabank.com> Cc: "[protected]@REDIFFMAIL.COM" <[protected]@REDIFFMAIL.COM>, "sukhwinder.[protected]@ingvysyabank.com" <sukhwinder.[protected]@ingvysyabank.com>, "utkarsh.[protected]@ingvysyabank.com" <utkarsh.[protected]@ingvysyabank.com>, "ajay.[protected]@ingvysyabank.com" <ajay.[protected]@ingvysyabank.com>, "samrat.[protected]@ingvysyabank.com" <samrat.[protected]@ingvysyabank.com>, "vishwanathan.[protected]@ingvysyabank.com" <vishwanathan.[protected]@ingvysyabank.com> Subject: Re: PERSONLA LOAN AC NO PL[protected] - ECS ACTIVATION ISSUE Sir, Thank you very much for your reply with needful info. But expected this reply before First EMI Clearance. This kind of reply after 4 months is not acceptable. And As per reply from Vishwanath and Chandra Sekhar from ING VYSYA BANK, Bangalore - "ECS mandate cannot be processed, as the cheques submitted for the same are of HDFC Bank, Sastry Nagar, Chennai. So only PDCs can be processed, for which I already submitted 11 cheques", which is conflicting your reply below. Hence what I need to consider?? which one is correct?? Do I need to fill the attached form and get it signed?? If so present I'm not in PUNE. On 25th of this month will be back to PUNE. Else you need to send Executive to My Residence in Secunderabad, Telangana. Need your Quick Confirmation in this regard once again. Thanks & Regards, Leela M Velamakanni #91-[protected] / [protected] From: <Sandeep.[protected]@ingvysyabank.com> Sent: Thu, 12 Mar 2015 19:21:57 To: <[protected]@REDIFFMAIL.COM> Cc: <sukhwinder.[protected]@ingvysyabank.com>, <utkarsh.[protected]@ingvysyabank.com>, <ajay.[protected]@ingvysyabank.com>, <samrat.[protected]@ingvysyabank.com> Subject: PERSONLA LOAN AC NO PL[protected] - ECS ACTIVATION ISSUE Dear Customer, Greeting From ING Vysya Bank! With reference to your Personal Loan Account No PL[protected], kindly note that we are not able to authorize ECS mandate provided by you through your bank. Due to this EMI deduction is not possible on due date. To avoid this issue, request you to fill attached ECS mandate and get it authorize from your bank. Post your confirmation, we will send our executive to collect ECS mandate from you. For any further clarification/complaint, please log on to http://www.ingvysyabank.com/e-mailer/14/CF_Portal/index_CF_portal.htm/ write to us at [protected]@ingvysyabank.com" target=>[protected]@ingvysyabank.com. Also, you may call us at[protected], 24 X 7 toll-free. While calling from overseas, please dial[protected].Toll free numbers for USA[protected] and UAE[protected]. We look forward to your continued patronage. Thanks & Regards, Sandeep Chavan Unit Head CF Ops - Pune | Retail Ops | ING Vysya Bank | 928, Mantri Centre, F C Road, Shivaji Nagar | Pune - 411004|+[protected] | I am SPOQ – Are You? Bangalore Corporate Office ING Vysya House, No 22, MG Road, Bangalore- 560001. Corporate ID number: L85110KA1930PLC000124 Telephone:[protected] Fax No:[protected] Website: www.ingvysyabank.com For complaints, please contact Branch/Phone banking no as above or mail to: [protected]@ingvysyabank.com “Regulatory Information: It is our endeavour to resolve grievances to your satisfaction. In the unlikely event where you are not satisfied with the resolution as provided above, you do have the option to approach the jurisdictional Banking Ombudsman. Thanks & Regards, Sandeep Chavan Unit Head CF Ops - Pune | Retail Ops | ING Vysya Bank | 928, Mantri Centre, F C Road, Shivaji Nagar | Pune - 411004|+[protected]/51 | I am SPOQ – Are You? Please do not print this email unless it is absolutely necessary. ATTENTION: The information in this electronic mail message is private and confidential, and only intended for the addressee. Should you receive this message by mistake, you are hereby notified that any disclosure, reproduction, distribution or use of this message is strictly prohibited. Please inform the sender by reply transmission and delete the message without copying or opening it. Messages and attachments are scanned for all viruses known. If this message contains password-protected attachments, the files have NOT been scanned for viruses by the ING mail domain. Always scan attachments before opening them. ING Vysya Bank Limited, ING Vysya House, #22, MG Road, Bangalore-560001 | Corporate Identity Number : L85110KA1930PLC000124 | Tel/Fax:[protected] /[protected] | www.ingvysyabank.com