Coin Dcx — Withdrawal function is disabled without any consent

Address: CoinDCX Powai Mumbai India 400076
Website: play.google.com/store/apps/details?id=com.coindcx.btc&gl=US

This is a trading app where we plan and make investments in cryptocurrencies. I found that the withdrawal option is not available and asks to contact the coinDCX support. I raised the concern and they start asking for my PAN details and sends a form to fill. Just now I have sent 6th email of the day with the unexplained form and they keep saying something is missing. I don't understand why on earth they need these many details even while they spoke on the phone with me once today about this. I have put my investment but now I am unable to withdraw my amount for no reason. This is un-acceptable and I want some actions to be taken against this behavior.
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    CoinDCX Powai Mumbai India 400076
    India
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