Coindcx — Discrepancy in crypto investment

Address: Mumbai maharashtra india
Website: Coindcx.com

I make investments on coindcx app since a year now . I had invested in a coin named FANTOM TOKEN (FTM) ..I have total of 8 FTM token . But when im trying to sell it …it only shows 7 FTM token.
I have bought this coin at an average price of 208.24 and the invested amount is 1666.78 rupees so as of now when the price got hiked i was trying to withdraw my money including the profit . But it only show 7 FTM token . This is really pathetic situation my money is being abducted by these people . I mailed them the issue for help and they are sending me unrelated emails to my enquiries ! They are not even taking time to hear from my side …sending some unrelated stuff and sending a mail saying that the issue has been solved
But still im not able access my missing 1 FTM token …without it i cant withdraw my money because i will be in loss .
This is a serious matter …being such a famous platform taking millions of peoples trust they shouldn’t be doing this to the people who made them popular .
Im adding pictures of the FANTOM token before and after im trying to sell for reference
Please help me resolve this issue and help me get back the money which i deserve .
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