Col Sm Joshi — Charging for phone service never opted

Address: Pune, Maharashtra

Dear Sir,

1. In the evening I saw a message on my mobile that Phone masti has been activated on my mobile and Rs 35/- have been deducted out of the balance.
Firstly I never opted to activate phone masti services . Secondly I tried my level best to deactivate it by -
sending SMS STOP as guided through sms service, i got sms to CSCTOP with service no
1.fonemasti, on trying tha t i kept getting " invalid command " .

2. complaint 1
why it is activated when user ie me has not asked for and deducting an amount of 35/- on weekly basis .
Complaint 2.
For stopping the fonemasti - the sms instructions are not given correctly or on calling the number 155223, and following the instruction it is not acted upon but the auto instuction are repeated .

3. I do not intend to have fonemasti on my mobile any time so will you pl stop it rather than fooling around and deducting the charges since it can not be deactivated with sms or call as I experienced.

Regards,

Col SM Joshi
[protected].
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    Col Sm Joshi
    Pune
    Maharashtra
    India
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