[Resolved]  [protected] — Unasked for activation and thus loss of money

Dear Sir

My Idea No.is [protected]

I received a call from [protected] at 10:18 AM on 22/6/2012

I took the call but no body spoke to me and the caller disconnected the line

I immdeiately 3/4 times called back on the same no.but a recorded voice said ``Sorry the dialled no. does not exist,please check the no.dialed``

I tried to send SMS to the same no.but i received a message ``Message sending failed try again later```

I send and SMS ``START DND`` to 1909 as suggested in your application form but to my surprise i received a message ``Dear customer, the option exercised by you is invalid``

Finally I again called at 11:19 AM a person said Hello and immediately a recorded broken voice started coming in talking about some activation, I immeditely cut the line and to my surprise Rs.12/- got deducted unauthorisedly form my balance

I then to file a complain called 12345 here I was asked call 198

I called 198 one Ms Supriya spoke to me she on my request registered me for START DND and said that this service will take 7 days to activate whereas this should be activated immediately and I chose in your application form for START DND and still such uncalls are comiing in

You are requested to refund my amount of Rs.12/- immediately and also requested to stop harrasing me by such calls

Kindly do the needul immediately and confirm

Thanks

Sajjan
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Aug 13, 2020
Complaint marked as Resolved 
 
1 Comment

Comments

Dear Sir,

We wish to inform you that your complaint for wrong charging related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

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