Sir,
Sub: Discrepancies in monthly statement .
Ref: Credit card #[protected]XXXX-8163.
With reference to the above I would like to bring to your notice the multiple discrepancies incorporated in my monthly statement by ABN-AMRO Bank. First of all, I’ve availed a loan of Rs.19,400/- on 23rd May,2006 (Easy Cash # [protected]) and the EMI was set to Rs.1834/- for a period of 12 months. Every month I’ve been tendering more the Minimum amount due and the afore-mentioned EMI was completed on May 2007. But the subsequent statements (i.e., from June 2007 statemnets), has been reflecting some unknown charges of Rs.7100.87/-. Since June 2007, I've been complaining to ABN-AMRO bank and also sent several reminders but they did not respond to my complaints. Moreover, in the month of September 2007, the Bank has transferred a portion of my credit card outstanding into EasyPay for an amount of Rs.39,033.19 without my consent. I brought the same to the notice of ABN-AMRO, and the charges were reversed on 10/09/2007.
Again in the month of October 2007, the statement was reflecting Rs.7100.87/- towards EasyPay Principal balance . I brought the same to the notice of ABN-AMRO Customer care and the above charges were reversed on 11/10/2007 vide statement dated 08/11/2007.
The following are the summary details of November month statement.
Date Transaction details Balance
Opening Balance Rs.46,326.71
11/10 Easy reversal-Principal Debit Rs. 7,100.87 Dr
11/10 Easy reversal-Principal Credit Rs.7,100.87 Cr
24/10 Payment received Rs. 40,000.00
29/10 Call a Draft Rs. 30,000.00
29/10 Transfer to EasyPay Rs. 30,000.00
08/11 Easy Cash EMI 01/24 Rs. 1,455.00
08/11 Easy Pay Processing Fee Rs. 100.00
Finance Charge- Cash Rs. 413.15
Service tax Rs. 109.77
Total amount Due Rs. 8,404.63
As per my calculation the Total amount Due comes to Rs.8,404.63 whereas the Bank statement is reflecting it as Rs. 15,505.50. Also they have charged Duplicate Statement Fee of Rs.800/- on 09/11/2007 without my consent. I have availed Internet Banking facility from ABN AMRO bank long ago. As a result, I've all copies of past 2 years statement. So the question of Duplicate statement does not arise at all. Now I don’t understand why the bank has charged Duplicate Statement Fee. The ABN-AMRO bank is adopting unfair practices in their business.
I kindly request the concerned authorities to look into the matter and initiate complaint against the bank.
V.Venkat Ram,
Aug 13, 2020
Complaint marked as Resolved
customer support has been notified about the posted complaint.
Sub: Discrepancies in Credit card Statement.
Ref: Credit card #[protected]XXXX-8163
With reference to the above, I would like to bring to your notice the discrepancies incorporated in my monthly Credit card Statement by ABN-AMRO Bank.
First of all, I had availed a Loan of Rs.19,400/- on 23rd May 2006 and the EMI was set to Rs.1834/- for a period of 12 months. The monthly EMI of Rs.1834/- is clubbed in Credit card Outstanding. As per the Bank rule, a Credit card holder is supposed to pay any amount between Minimum amount due (MAD) and Total amount due (TAD). Those who opt for Revolving Credit Facility (RCF) are supposed to pay atleast MAD. My Credit card monthly MAD comprises of EMI of Rs.1834/- and 5% Credit card outstanding. Everymonth I’ve been tendering more than MAD. Moreover, I had never defaulted the monthly dues. The afore-mentioned EMI was completed in May 2007. But the subsequent statements has been reflecting Rs.7100.87/- as dues against the afore-mentioned EMI. As I’ve effected more than MAD every month, the question of Rs.7100.87/- as dues does not arise at all. Moreover, on 09/11/2007, the Bank has charged Rs.800/- towards Duplicate Statement Fee which I never requested for. Let me tell you that I had availed Internet Banking facility long ago. As a result, I’ve copies of past two years statements. But I don’t understand why the Bank has levied charges.
I kindly request you to look into the matter and reverse the above charges.
V.Vencut Ram