ABN AMRO Complaints & Reviews

This is regarding the fraud transactions happened using my ABN AMRO credit card on 17th Aug 09. I already raised the dispute with complaint No.[protected], and also sent a letter as suggested by ABN AMRO customer care. But I am still suffering with ABN AMRO Bank card till date. ABN AMRO Customer care is telling that since Rs. 3706 transaction is not resolved in my favour, so I need to pay for the fraud transaction, for which I am not responsible.

Seeking help to check the unfair practice of ABN AMRO Bank.

Thanks and Regards,
Rohitesh Garg

To ABN Amro Credit Card

I had used a ABN Amro credit card for one month in 2005. I was told by a representative of the company that the card would be free and no yearly or monthly charges would apply. This is the reason I took the card. The very first statement there were charges of Rs.500 so I paid my dues and did not pay the Rs. 500 which I was promised would not be levied and destroyed the card. Now I receive numerous phone calls from your company talking rudely and wasting my time. Please look into this matter urgently so that this can stop.

Purvi Somaya
[protected].

Respected Sir,
My name is Amit Pandey having ABN AMRO BANK's credit card number - [protected] & [protected].i am being regularly harrassed by collection executives & caller's from NOIDA since October 09.Callers from NOIDA were PRAMOD - [protected], [protected], AKHIL-[protected], RAJ-[protected], [protected], [protected], their landline nos'[protected], [protected], [protected], [protected] & [protected]. Yesterday dated November, 21, 2009 they have been warned to kill me by their mobile phones because he told he cant abuse on recorded landline. The mobile no. was [protected] from which they warned me.

Due to my car accident was happend on 29th October, 2009 in mumbai i am having financial problems so i was asking to not call me again and again. if i spoke with a person then within 2 minutes another person calls me. They were only interested in collecting my minimum due for which they used abusive langauge and warned me to come at my house and kill me, bad words in hindi etc.
They used very rubbish language. They send their executive named Rakesh twice at my place.. Also they abused my relatives on their landline, i dont know how they got their number.

Finally i will not pay to these people or their executive. When i will get fund i shall directly make the payment into Abn amro branch in mumbai.

I have complaint this to banks costumer care. If anyany things happens to me these people would be responsible for the same. And bank can check my records, i have alway made my payment before my accident. I dont want any executive at my place and neither i will pay to them. i will pay to the bank. Any possitve support would be appreciated. If any person is recovering from huge injury by an accident, how can he afford these harrassment and pay their minimum dues and speak whole day with them 1 by 1. thanks....
Amit Pandey, Mumbai.

We have been harassed for the third time by a a MNC bank taking your name. This time we are being harassed by ABN Amro where they charged us for membership and some other debit which had nothing to do with us. We gave them calls and the amount was reversed but again we are charged for late payment. We have all the proofs with us. When there was no late pament or I must say there was no payments due to them then why are being charged late payment. If there is a fault with their system then they should not harasse us by sending the bills and sending SMS taking your name.

Are you people so powerful that you are bent upon disgracing the citizens of India to protect the high headed behaviour of MNC banks.

We had asked for the cancillation of the card and correction of our account. For this we were given request nos as [protected] and [protected]. Can't the bank refer to its own reference numbers before challenging us by taking your name and RBI's name.

They should not threaten us using the names of these organization as we have not done any thing wrong. If they are them there must be something wrong with the policies of the two institutions.

We were earlier harassed by Barklays and GE Money the same way when Canara Bank was on strike and they had announced in advence that the worker strike will make bank non operational. Yet these banks went in for EMI clearance. We had money in the bank but we were served notice and threatening calls from the banks that our credit rating will be spoiled as they have informed CIBIL and RBI.

We are sending the scaned copies of our ABN Amro bills which gives away the story.

Yes we will like to know what problems they have created in out rating through the institutions like CIBIL and RBI.

My Credit Card No.[protected]. I have taken a health policy through you from Reliance Insurance for which I had to pay Rs.14675/- as one time premium, which I have paid through my credit card and I have cleared the Credit Card liability of Rs.14675/- by way of Demand Draft drawn in your favour during first week of November 2009. Whereas, I have received an SMS message to my mobile asking me to pay Rs.13262.34 befire 03 12 2009. As there is no due on my card, why the message has been sent to me. Please check your records and send reply to my e-mail address or message to my mobile no.[protected].

Please treat the matter as MOST URGENT.


K. SRIDHAR.

Dear Sir/Madam,
we common peoples are using card to avoid carring cash but while using this ABNAMRO bank credit card I have been facing everytime some problems in terms of extra charges.This time due to festival sessions the uses of card was more while receiving my statements of card number [protected] dt 7/10/09 I found inspite of making total payment timely of previous month within due date but amount shown credited in my account in late and charged late fee 650/- and finance charge 942.35 and service tax 164.01 leveled in my card.While I made complain to head in card service but it was not deducted from my statements rather I am getting calls for payments reminders.
Under this cercumstances 1)I do not want to give late fee when I made payment timely.
2)I have 9522 closing points by using this bank which need to settle & I do not want to continue this bank card further more.
kindly help me in this regard.rgds/debabrata ghosh

Dear Sir,

I , SRINIVASA RAO GORIPARTHI have taken Credit card from ABN Amro Bank in the year of 2006.

My first purchase through the above credit card was on 19-09-06 for Rs.6949 & 3051
thereafter on 26-09-06 for Rs.3389 & 3000 total amount of Rs.16,389/- which was due
on[protected]total due as per statement was Rs.16959/- which includes emi of cash
less health card of Rs.228, over limit charges of Rs.300 and s tax Rs.42.64).

I have made payment for the above statement on 23-10-06 of Rs.17000/- and with
immediate effect i have informed to Bank people about cancellation of cash less
health card. As per telephonic conversation had with bank people they have
given one reference no and informed me to return the card to ICICI Lambord, Mumbai.
Later on i have checked in website of Ttkhealthcareservices.com about cancellation.
As per the Cancellation certificate issued by the TTKHEALTHCARESERVICES the policy has cancelled on[protected].

Later on i have observed in future statements showing still emi for cashless health card.
I have shocked and immediately informed to bank customer care centre. After that i have
made one more purchase of Rs.1000/- on 11-11-06 which was due on 23-12-06. I have
not made any payment on 23-12-06 due to above problem (still showing emi's in statements).
One fine day bank customer care people called me and asked about payment against the
purchase amount of Rs.1000/-. I have told clearly to bank people first credit the wrong debits
of emi's from Nov '06 statement then only i will pay the due amount. Based on customer care executive words he told me to pay Rs.1150 immediately to full and final settlement.
I have made the payment of Rs.1150 on 23-02-06.

After the above payment also i have received statements with emi's. Then i have
desided to not use the credit card. Later on bank people harrassed me freequently
about the payments. I have told clearly bank people this is not fare, i should not go to
make any payments. For 7 months i have not received any calls but on 23-07-08 about
payment of Rs.9000/-. (Total Outstanding)

On 24th i have one mail from bank as below

--- On Thu, 24/7/08, [protected]@in.abnamro.com <[protected]@in.abnamro.com> wrote:
From: [protected]@in.abnamro.com <[protected]@in.abnamro.com>
Subject: Re: CC No:[protected] - Cancelled of Family cashless Health card
To: [protected]@yahoo.co.in
Date: Thursday, 24 July, 2008, 4:23 PM


Dear Mr. Rao,

This is in reference to your email dated July 19, 2008 .

We have reviewed your card account and like to inform you that till date we are not in receipt of any request for cancellation of family first insurance.

We like to clarify that as per the process if policy is cancelled with in 180 days from the date of debit customer will get partial refund at the time of cancellation.

However, policy on your card account is more than 180 days and you are not eligible for any refund at the time of cancellation.

We would also like to inform you that as on date total outstanding on the card account is Rs. 9031.74 which is payable by you.

We would like to request you to clear your dues immediately to avoid any further charges.

You may also quote the reference number [protected] , in case you need any further clarification on the above resolution.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,
Cardservices

Thereafter as per telephonic talks i have decided to pay an amount of Rs.4,000/- against full and final settlement. I have received on settlement letter from bank which was duly attached. The settlement was done on 13th September 2008. But still i have not received no due certificate from bank and due amount not cancelled from CIBIL records ( Name from defaulters list ).

Recently i have send several mails but the position was the same.

Flag this messageFw: Re: No due certificate pendingThursday, 22 October, 2009 11:20 AM
From: "srinivas rao" <[protected]@yahoo.co.in>View contact detailsTo: "[protected]@in.abnamro.com" <[protected]@in.abnamro.com>Cc: "S Kumar" <[protected]@gmail.com>Dear sir

Ref. No. : [protected]

Several remainders about the no due certificate regarding cancellation of dues with CIBIL. But you were not responding. I am facing lot of problems with your delay of sending no due certificate. I am unable to understing the reason for delay.

Kindly consider the above and send no due certificate immediately to the below mentioned address.

Thanking you

Regards
G SRINIVASA RAO


--- On Fri, 25/9/09, srinivas rao <[protected]@yahoo.co.in> wrote:


From: srinivas rao <[protected]@yahoo.co.in>
Subject: Re: No due certificate pending
To: [protected]@in.abnamro.com
Date: Friday, 25 September, 2009, 10:59 AM


Dear sir

Ref. No. : [protected]

With reference to your mail dated 11th September 2009 you have stated that the No due certificate will reach within next seven days, but still i have not received the no due certificate on Card No.[protected].

So, kindly send the No due certificate as early as possible to the below mentioned address :

G SRINIVASA RAO
D.NO.7-7/12/A,
ANNAPURNA COLONY,
NEAR SAI BABA TEMPLE,
NACHARAM,
HYDERABAD - 500076.

Thanking you sir

Regards
G SRINIVASA RAO



--- On Fri, 11/9/09, [protected]@in.abnamro.com <[protected]@in.abnamro.com> wrote:


From: [protected]@in.abnamro.com <[protected]@in.abnamro.com>
Subject: Re: Non Cancilation of dues with CBIL records
To: "srinivas rao" <[protected]@yahoo.co.in>
Date: Friday, 11 September, 2009, 4:22 PM

Dear Mr. Rao,

This is with reference to your email dated September 05, 2009.

We would like to inform you that , details of all card members are shared with CIBIL as a standard procedure under RBI guidelines. The details once reported to CIBIL cannot be removed from the database. We can only refresh the outstanding reflecting in the database.

Since your card account has been settled and hence the same has been reported to CIBIL. The current status on CIBIL that is reflecting as zeroised and settled.
We hence regret that the settled status of the account cannot be removed.

Please note that we are arranging to send letter confirming No due on your card account at your preferred mailing address mentioned below. You will receive the same in next seven working days.

D.No.7-7/12/A, Near Saibaba Temple,
Annapurna Colony,
Nacharam, Hyderabad - 500076.

You may also quote the reference number [protected], in case you need any further clarification on the above resolution.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,
Priti Kalra
Client Response Unit

srinivas rao <[protected]@yahoo.co.in>
05/09/2009 03:56 PM To S Kumar <[protected]@gmail.com>
cc [protected]@in.abnamro.com, [protected]@yahoo.co.in
Subject Non Cancilation of dues with CBIL records

Dear Sir / Madam

With reference No.HY[protected] which is Settlement letter issued by you for full and final settlement of Card No.[protected]. I have paid an amount of Rs.4000/- on 13th September 2008 for full settlement. I have received Hard Copy for settlement after the above payment.

Recently when i tried for Housing loan the CBIL reports showing the due of the above card.
When i paid all the dues of the card why are you showing dues against the above card and why are you not informed about the settlement to the CBIL. This is not fair. I am very much irritated about this matter.

From beginning it self your bank people were harraced me allot. I am also not using above card and it was allready expired September 2008. Since one year there was no call about dues pending with card. Only with your negligency i am struglling now to getting benefits from other banks.

I am herewith attaching settlement letter which i have allreday received.

So, kindly look into the above matter and issue the no due certificate and inform about dues to the CBIL.

Thanks and Regards
G SRINIVASA RAO
D.No.7-7/12/A, Near Saibaba Temple,
Annapurna Colony,
Nacharam, Hyderabad - 500076.
Mobile No : [protected]
ABN AMRO CARD NO.[protected]
Hyderabad.


STILL I HAVE NOT RECEIVED NO DUE CERTIFICATE AND NOT CANCELLED THE NAME FROM THE DEFAULTERS LIST WITH CIBIL RECORDS. TOTALLY I HAVE FED-UP WITH THE BANK PEOPLE.

SO, KINDLY CONSIDER THE ABOVE AND DO THE FAVOUR FOR ME

THANKING YOU

G SRINIVASA RAO
Ph No. [protected]

MY CARD NO. IS [protected]. IN THIS CARD ABN AMRO BANK FRAUDLLY CHEATED ME . THEY GAVE ME RELIANCE INSURANCE 11292/-- RS AND MMT VOUCHERS FOR 5000/-RS.... AFTER MY COMPLAINT THEY REFUND ME 1200/-RS NOW LAST TWO MONTHS I HAVE RECEIVED COMPLIANT NO...[protected], [protected], [protected]......AFTER SOME DAYS ABN AMRO EXECUTIVE SAYS THEY DID NOT DO ANY THING..U MAY CONTACT ON E MAIL..AFTER 4 EMAILS I HAVE 2 REFERANCE NUMBERS MORE..BUT MY CASE IS SAME IN STILL MODE. MY MONEY IS BLOKED INTEREST INCREASE ON IT . PLASE SLOVE THIS

Respected Authority,

I onw an ABN Amro credit card, haven't shopped for more than 6months.
The first ever bill that I was supposed to receive, was sent late by them. But, I had proactively enquired about my bill, and tried to submit it even before I received the statement copy. [This was in February'09].
But, somehow, the cheque reached the ABN Amro account later than my due date. So, the levied me late payment fee. This late payment fee statement also reached me late [Mar'09].
Still, I genuinely paid them the late fee.
However, since I had already crossed my late payment feee, they sent me yet another statement saying "Payment due immediately". I have paid a late payment fee for the second time.

Had I intended not to pay my dues on time, I wouldnt be bothered to pay my late payment fee twice!
I have sent them multiple requests to wind up all my dues, but all on deaf ears.
I'm presently residing out of India, and, have specified my father's mobile number for reference.
They still keep harassing my father by sending late payment notifications.

I need an intervention from Consumer forum. Please help.

Thanks and regards,
Ashish Gaggar

WE HAVE FOUND LOT O[censored]NCERTAINTY IN YOUR BILLING SYSTEM. IN THE MONTH OF AUGUST 2009 YOU HAVE DEBITED OUR CREDIT CARD ACCOUNT FOR RS. 9900 AND ALSO RS. 4500 FOR “ROYAL PRIVILLAGE CLUB” CHARGES.

I HAVE NOT PURCHASED ANY OF THESE FACILITIES FROM YOUR END NOR SIGNED ANY DOCUMENTS OF FORMS.

I WAS RECEIVING THE CALLS FROM ABN STATING AS FOLLOWS:

YOUR CALL CENTER OPERATOR MR. NISHANT FROM DELHI TO MY DAUGHTER MRS. NEHA

NISHANT: I AM CALLING FROM ABN BANK, YOU HAVE BEEN SELECTED FROM LUCKY DRAW OF ABN BANK, IN WHICH YOU WON THE WORLD TOUR PACKAGE FOR FREE OF COST”

NEHA: WE ARE NOT INTERESTED IN THIS GIFT.

HE MADE MY DAUGHTER CONFUSED IN THIS MATTER AND ASKED FOR CREDIT CARD NO. AND YOU HAVE DEBITED THE 9900 RUPEES. AFTER SEVERAL COMPLAINTS TO CALLERS AND YOUR CALL CENTER NO ONE REPLIED US POSITIVELY.

STILL WE ARE GETTING REPITITIVE CALLS FROM MR. DINESH, DIPAK, MS. RENUKA, MS. MUKTA AND MR. MALIK.

THE NO. FROM WHICH WE ARE RECEIVING THE CALLS IS: 011 – 40785151

THE TRANSACTION ID PASSED ON TO US IS: 975494

AFTER REPEATING COMPLAINTS SINCE LAST TWO MONTHS, I HAVE NOT RECEIVED ANY FAVORABLE FEED BACK FROM YOUR BANK END.

NOW WE WANT YOUR BANK TO CREDIT US WITH THIS AMOUNT AT YOUR EARLIEST, TO AVOID ANY UNNECESSARY ACTION BEING TAKEN BY US.

AS I HAVE ALL THE DOCUMENTARY PROOFS AND RECORDED CALLS, I HAVE ALSO ASKED MY LEGAL REPRESENTATIVE TO TAKE THIS MATTER TO THE COURT AND COMPLAINT FOR THE HARRASMENT AND CHEATING / FRAUD CASE AGAINST ABN BANKING SYSTEM.

WE WILL ALSO TAKE THIS MATTER TO THE NEWS MEDIA AND PUBLICATION IF THE PROPER ANSWER NOT RECEIVED BY ME.

Hello,
My AAB Card Number was [protected], and i had settled the outstandings on 29.01.2008 paying by DD. However, as per the CIBIL report, I found that my name has not been deleted yet. As per the guidlines of RBI, whoever has paid the outstanding amount in full or through compromise deal must not appear in the CIBIL record. I came to know the fact only i approached a bank for loan and my request has been terned down due the CIBIL's negative report.

May I please know when will you be clearing my name from CIBIL?

This is what I wrote to ABN Corporate Service department. The issue is still in NOT RESOLVED state after filing i.e. June 1, 2009 :( I have doing numerous followups and very frustrated by ABN people's attitude towards "Making things Happen". By the way, this also happens to ABN's slogan after their merge with RBS :(

[protected] Forwarded message[protected]
From: <my email>
Date: Sat, Aug 8, 2009 at 12:20 PM
Subject: How ABN Amro services its Corporate Customers? A pathetic story.
To: in.service.[protected]@in.abnamro.com
Cc: imran.javed.[protected]@in.abnamro.com


Hi,

Here is the summary of the problem that I have been having with ABN Amro.

I bought MF (portfolio having folio number 5013268/46 - ING OPTIMIX
ASSET ALLOCATOR MULTI MANAGER FOF SCHEME - DIVI) through ABN
Representative for Headstrong.
I sold this MF on May 4, 2009.
I filed a complaint on June 01, 2009 as redemption amount not received.
Complaint #R[protected], R[protected], R[protected] (Do
you know why you issued three reference numbers for the same issue?
You need to re-think on How you operate Customer support system. May
be you need to consult some IT Professional to take a look at your
support system).
Dialog (email + phone) with Customer support went on for more than two
months with no sign of problem resolution from ABN Amro side.
While interacting with Customer Support, I realized that the Support
Executives hardly take things seriously, do not carefully listen to
customer's problem, lacks attention to details resulting to questions
on trying to understand problem again & again and most importantly
lack of will to address the issue to the resolution.
Its now more than THREE months and I still did not receive my money.

So I am escalating the issue through this email and if this escalation
does not solve the problem then I will have no choice to knock the
doors of Consumer Court and Notify the media (Internet/TV/Print) on
"How ABN Amro services its corporate customers?"

A frustrated and dissatisfied customer,
Rajesh Gheware
PS:
CIF Number : 1427726

I am holding abn amro bank credit card (titanium) for last 3-4 years. Last year in Month of Oct. they have charged me 4500/- against some hanky panky previledge card offer. I would like to insist that they have debited this amt. without my approval for the offer. Recently also they have tried to trap in such type of offer. In very next month i.e. Jan.2009 i contacted the Customer care of ABN Amro for reversal of the amt. debited to my card. They asked me return the voucher (unfilled, because i got them in month of Jan-09) so i returned the voucher which they never acknowledged and never reverse the amt. till date....Till last month i use to pay this or that amt. to them on the hope that they will reverse the amt. Today only I received a call from collection department, the executive used harsh language and insisted for payment. He dare to talk me that i had accepted the offer so the amount can not be reveresed... they regularly use to call me on my home telephone number also for the payments. I have many times requested them that i would like to pay any dues with me but first they reverse the amount debited to me... i am using many other credit cards and have excellent track record with all of them.. i am a reputed business man and want to pay the dues to settle the matter. But ABN AMRO customer care is so worst that they just don't respond to my problem... My card No. is [protected]

Dear All,

I am holding an ABN AMRO Bank Credit card and the card no. is [protected]. The limit on my card is Rs.21000/=. Till date I have made payments of around Rs.46000/= but the bank claims that the outstanding is still around Rs.38000/=. Here I would also like to bring to your notice that the card is in an inactive state for more than 2 years but I made payment this month also. I had requested the bank to reverse the charges since I have not used the card for around 2 years and payments have been made by me but the bank has expressed his inability to do so.The card was issued to me by the Lucknow Branch of the Bank.
I would request your intervention to please help me in closing this issue at the earliest.

Thanks & Regards...
Nitish Srivastava
[protected].

Respected Sir,
I opened an account with
ABN AMRO bank, 1st Inder place, B block, A, Sushant lok , Gurgaon.
The account was opened on 01/07/2007
My account no (then) was 1349185
My customer relationship no. was 1609486
This account has been closed now.
I needed a statement of account for the periods
01/07/2007 to 30/09/2007 and
01/05/2008 to closure[protected]for income tax purposes)
We would like to mention that we are not asking for a duplicate statement but statements for above periods were never provided (which is against the RBI instructions which makes it mandatory for banks to provide a statement at least once a year)
When I asked the call center to guide me through the request they flatly told me that statement for a closed account could not be provided (which is illegal). When we insisted and told them they we legally bound to do so they chose to disconnect the call.
When we tried again, we were told to visit the bank’s Head office at Connught place branch (New Delhi) and place a request, which was again quiet agonizing, as the bank's staff seemed to be clueless about handling such requests (in itself this was not legal as these services must be provided via post).
We wrote to the banks head office (letter dated 24/07/2009) citing our request (about a month from now) but are yet to receive any reply or even acknowledgment of our request. We hope that this at least fulfils your requirement of having made a formal representation to the bank at least one month prior to contacting you

I here by request you to help me out as i need the statements for income tax purposes

I here by would also like to bring to your notice the banks reluctance to provide even the legally bound services to ex-customers, perhaps as they no longer have commercial interest in them, to the extent that they do not care to have any procedures in place to handle such requests.

We have sent a similar email to the banking ombudsman New Delhi ,Shri H Kulshreshtha via the website
http://www.rbi.org.in/SCRIPTs/bs_viewcontent.aspx?Id=164#
and
http://www.rbi.org.in/SCRIPTs/Bs_RbiEmailMaster.aspx?name=rbi77
about a month from now but have not received a reply

Unfortunately this website does not allow the user to retain any type of proof of sending the complaint and there is no other independent email address available which could be launched from my personal email address


Thanking you

Yours Sincerely

Vishwas Gagrani
110-C4F Janak puri
Near Surjmal College
New Delhi

Having levied unjustified charges like 'Jet Set Go fee of Rs. 4500 and some over limit usage charge of Rs. 600' on my credit card which was ofcourse not paid after talking to their customer help desk, ABN Amro Bank is now ready to reverse these charges but not the late payment and interest charges on this reversed amount. The mail below is self explanatory. Wish CIBIL takes note of this and penalise these foreign banks who are dishonest and spoiling the banking industry in India.

Rs. 266/- has become Rs. 6000+ in a short span of just 7-8 months after reversals stated above. Even Rs. 266/- was not a default but remained unpaid due to discrepancies in the statement and non reversals of the undue charges.


Dear Ms. Aggarwal,

This is in reference to your email dated September 07, 2009.

We are arranging to reverse the Jet Set Go fee of Rs. 4500.00 and over limit fee of Rs. 600.00 along with associated service tax. The credit will reflect in the next card statement dated October 10, 2009.

We would like to clarify that there was a short payment of Rs. 266.00 towards your purchases. Please note that late fees are levied due to non payment of at least minimum amount due within payment due date. The finance charges are levied due to non payment of total outstanding within payment due date.

Hence, we regret that we are unable to reverse the late fees and finance charges levied on your card account.

Should you require further assistance, call our Bank by Phone service in your city and our executive will be glad to assist you.

You may also quote the reference number [protected], in case you need any further clarification on the above query.

Assuring you of our best services at all times.

Yours sincerely,
Arundhati Chatterjee
Client Response Unit

My credit card on the name Sameer Visaria credit card no. [protected]. In the month of Feb 2009 the outstanding on my credit card was arround Rs.31000 from which ur chennai exe. told me to pay the amt of rs. 18000 change which was paid in cash n cheque of 17000 n they comitted that they would wave off the balance as therer were debit charges n latepayments charges. there after it never happened and i used it for 12000 but in my statement balance reflects as 23000. hence i requested ur call center exe. about this issue but has not yet solved so i stopped the payment and tought that once its solved then i shell make the payment., but to my surprise today i got call from collection dept. delhi n the people spoked to me very rudely not sparing even while driving after they called up my res. no. and spoked to my mom in a vulgar language this is not be gesture which i expect from an international banking sector. i hope the issue get resolved soon so that i can farward my payments. the details of received calls [protected] and [protected] at
1-30 to 2-45 p.m

My loan a/c no.9335571 dt.aug-06 i pay regular installment till july-09 my total installment 36 month but last month aug-09 installment not come in my accounts (i pay advance cheque). We receive your letter dt.03.sept-09 till date no call to me and cheque is not bounce .so why bank written me letter and they late payment charges rs.497.00 debit to me. i inform you if you have cheque please deposit your bank because my loan complate and pl dont write to me about my credit rating (otherwise i go to consumer court)

manish
ph.[protected]

Marketing guy approached me for lifetime free credit card frm ABN amro, i never used the card so never bothered about statementts/payments. One fine day i get collection call who does not know what i have purchased, after asking for statement i come to know i was charged fee for the card, further late fees & finance charges got levied & my card was blocked. i spoke to customer service & explained the situation wherein all the charges were reversed & a confirmation email was sent to me stating that my card is zeroised, still my name exists in Cibil defaulters list becuase of ABN Amro due to which my new card appliction are getting declined, my email address is bhatia.[protected]@redifffmail.com
Even after sending mails to nodal officers & HOD - vikas singhal , there has not been a single response received from them.. please advise how can i make ABN Amro Bank happy

Dear Sir,

1. I had used ABN AMRO BANK Credit Card for purchases a few years back
2. The Bank levied a renewal fee for the card without my consent when market was flooded with offerings of Life Time Free Credit Cards from all the Banks. I, immediately contacted the Customer Care of ABN AMRO Bank and told them that when the market is flooded with Life Time Free Credit Cards, it is unfair on the part of the Bank to levy renewal fee and the bill the same to me without consulting me. Further, if they interested in me continue using the card, they should waive the renewal fee and other charges related to the renewal fee. When they have refused to waive the same, I had then requested them to discontinue the card and informed them that I would be making payment for actual purchases I have made using the card minus renewal fee and that henceforth the card should be treated as discontinued. The last payment I had made was in April 2005.
3. Recently when I have approached State Bank of India for a Car Loan, they have told me that as per the CIBIL report, there is an outstanding amount of Rs.1903 against my name in one of the credit cards I had used and hence as long as the amount is not cleared, the loan can not be sanctioned.
3. SWhen I requested for details of the card against which there is an outstanding payment in my name, they did not provide the same and instead suggested to me to contact CIBIL online. I have tried one full day to get details from CIBIL online but could not get any details. Hence, I have sent a mail to CIBIL requreting for details of the credit card by quoting the CIBIL Report Control number. Instead of providing me the details the officer/ person who answered my mail asked for details of bank, loan taken and outstanding my PAN no. my residence address etc which are already available in the CIBIL Report. When I have pointed out the same in my reply mail, another person answered and asked for the same details. It appeared as if they are sending a pre-recored mail for such request.
4. The SBI Officer told me that I can ot get loan from any bank as long as such outstanding payment exists against my name
5. This means that I have been termed as defaulter and that my credit ratings in the market is very low due to this.
6. This is an insult to me which is very unfair and uncalled for, without verifying the records appropriately.
7. I feel that it amounts to black mail by the ABN AMRO Bank by carrying such frivolous outstanding amounts in their data bases against my name.
8. Further, CIBIL can not be absolved of their responsibility of checking such outstanding amounts when a request has been made to them and terming me as a defaulter without giving me any chance of representation.
9. Please let me know what kind of redressal would be available to me. if I have to write to RBI in this matter, who should I address.
10. Since, I had discontinued the card in the year 2005, since, I had not done anything wrong in the circumstances, I did not keep the history of these credit card statements and hence, at present I have no details of the credit card number. I have requested the Customer Care Centre of ABN AMRO Bank giving the details of my personal particulars, they have traced my credit card numbar as well as the outstanding amount of Rs.1903/- they have refused to divulge the credit card number and told me that they are registering my request for details of the outstanding amount and that an officer would contact me within 3 working days on my contact numbers (mobile as well as my office land line number). My complaint reference no. with them is [protected] dated 02.09.2009 and the time recorded is from 1031 hrs to 1047 hrs 51 seconds.

PLEASE LET ME KNOW THE APPROPRIATE AUTHORITY FOR REDRESSAL OF MY GRIEVANCE.

Regards