I, Santhosh Kumar P, was using an ABN Amro Credit Card bearing no. [protected] for near about 5 Years till Feb-2007. I had visited Singapore in the Month of Feb-07 and used my card over there. On returning from Singapore, ABN Amro Bank informed me that the place I had visited is prone to fraudulent transactions hence they wants to cancel my credit card and re-issue a new card and accordingly my Credit Card was cancelled in Feb-07. I have not received the renewed card which was sent to my old address which is returned by the courier to the bank and the same is confirmed by ABN Amro Bank also.
During the tenure o[censored]sing this card, I never had delayed the payment and not paid any amount towards charges like late payment fee, service charges, interest etc. This may be verified with the history of my monthly statements. I used to settle my A/c with the complete outstanding amount every month and accordingly, the amount payable as on 14.03.2007 was Rs. 8707.61. I had paid Rs. 8708/- on 13th Mar-07 and the same was credited by bank on 15th Mar-07. As per the statement of A/c of Apr-07, an amount of Rs. 2244.80 was debited to my A/c towards renewal fee and Rs. 4000/- was debited towards REWARDS POINT PURCHASE. As these amounts were not payable by me, I had registered a complaint no.[protected] immediately to the Bank and requested them to reverse & nullify the account. In the mean time, Apr-07 statement also got generated with a late payment fee & Finance charges of Rs. 784.45. As per my request, Bank has reversed the renewal fee & other charges of Rs. 2784.45 except Rs. 4000/-, REWARDS POINTS PURCHASE. While making the compliant, the Customer Care Officer has offered and credited 7000 reward points to my a/c and asked me to make the payment which was not acceptable to me. I have registered one more compliant no. [protected] in Jun-07 but no action has been taken by the bank and started debiting my a/c Rs. 600/- and late payment fee & other charges. Surprisingly, in the month of Jul-07, Bank has reversed 8370 reward points which was there in my A/c.
As per the advice of the Customer Care Officer, I had written a letter to the Manager, Operations on 4th Aug-07 vide POD [protected] of Blue Dart and the same was delivered to the Bank on 6th Aug-07. Bank has not taken any action on this and again I had registered a compliant no. [protected] in Dec-07 and couriered the same letter once again requesting the bank to reverse all the charges and close my A/c.
ABN Amro Bank has not taken any action to clear my A/c and finally they have given the information to CIBIL stating that Rs. 6529.02 as due from me. I had repeated the entire story several times to the Customer Care Officers and the collections agents on their follow-up on overdue amount.
This is to confirm that nothing is due from my side to ABN Amro Bank and I had paid for the entire usage of my Credit Card well within the due date.
Breakup of Balance :-
Credit in my A/c Rs. -0.39
Mar-07 - Rewards Points Purchase Rs. 4000.00
Apr-07 – Late Payment chgs for the above 817.93
May-07 – Late Payment chgs for the above 844.95
Jul-07 – Late Payment chgs for the above 866.53
TOTAL Rs. 6529.02
You are requested to go thru the above and do the needful.
SANTHOSH KUMAR P
Mob- [protected]
Aug 13, 2020
Complaint marked as Resolved 
Credit Card — Request for not paying cancellation charges
Request for not paying cancelation charges and Plz stop this fraud practice because this is not my problem,10% persons are facing this problem out of 100%Dear Sir,
ABN Amro bank executive issued a policy on behalf of my credit card without my proper concept and my permission, Then I lodge a complain to customer care of ABN AMRO BANK against this executive, after some time policy was called but cancellation charges is due on me when I refused in this connection and told that executive is resposible for this calcellation charges, but he suggest me you may lodge a complain in our credit card department, I lodge a compliant but there are no solution and they forward a e-mail and statement monthwise for cancellation charges purpose.After somedays a executive call me and press me and thretened me if you cancelled your policy then you will pay cancelation charges and other charges otherwise you also a deaulter person in our CIBIL Report and you don't able to use credit cards in future to our bank and other bank.
Sir plz help me.
Note:- sir, I am attaching e-mail which mail I recieved form ABN AMRO BANK.Without solve my problem.
Regards
Praveen Kumar
[protected]
Ghaziabad
Credit Card Number-[protected]
From: in.[protected]@in.abnamro.com <in.[protected]@in.abnamro.com>
Subject: Active Alert Service
To: [protected]@yahoo.com
Date: Wednesday, 16 December, 2009, 6:18 AM
Dear Mr. Kumar,
This is with reference to your email dated December 02, 2009.
We would like to inform you that we have cancelled the Card Package policy of Rs 1, 927.50. The reversal of the said policy along with the associated charges was reflected in your card statement dated September 07, 2009.
We would also like to inform you that we are arranging to reverse late fees for the amount of Rs 1050.00 and finance charges of Rs 167.22. The reversal of the said amount along with associated service tax will reflect on your next card statement.
You may also quote the reference number [protected], in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services and best wishes for a fabulous year ahead.
Yours sincerely,
Vimal Rana
Client Response Unit
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