ABN AMRO Complaints & Reviews

Dear sir,

I the undersigned Maulin P Fadia having one on going loan with ABN AMRO (ahmedabad) my loan account no is 9374112 and problem started on 2nd of november 2008, there is debit instruction from my HDFC bank saving account for ECS... but on 2nd of november my funds were underclearing so 1st time my ECS gone return due to insufficient fund from HDFC Bank. here in this case i know as per RBI guideline i have to maintance sufficient closing balance... i agree that this time it was my mistake...After two days there was a call from concern department of ABN AMRO (Noida) and he told me to pay them through cheque.. ..on 06/11/2008 person came to my place and collect the cheque of 7049 rs cheque no 400306 HDFC Bank. i am having reciept (Reciept no. 9551RBSM/1458) and the same cheque has been cleared on 08/11/2008 from my account i am having debit entry in my account in favour of ABN Amro...so matter is closed...

nut on 11th of november again ECS hit in my account but i have already paid through cheque ECS was returnd... so its kind of communication gape from ABN AMro collection department... my demand with ABN AMro is only that when there is a mistake from your side and due to that my credit track is affecting you should have to give me one appology letter that due to there communication gape second time ECS hit after i had paid...

but some Mr Ram (Delhi) called me and he also confirm that its a mistake from there side but not be able to give appology letter as their bank has no drafted letter for this kind of mistakes... sounds silly... and secondly he told me if first time ECS returns then system will automatically hit ECS second time... i agree with that system but i ask him. so, why person from ABN call me and collect the cheque instead of informing this... if at that time there person told me this then i keep balance and do not issue a cheque for the same...

i simply ask for applogy letter as there person gave me wrong instructions...

hope that you will deffinatly look in to the matter and please feel free to contact me on[protected] ...

thanks and regards,

Maulin fadia

1.six month the abn amro credit card collection agent came and promissed for settelement and collected 8000inr and went
no settelment been produced and when we asked for the settlement letter the collection agent stated to tell lies and i sent the mail to amn amro greivence cell then lot of call and their representatives every one came but no esult been acheived and still now they are not ready to show me that collection boy who came ascheating messanger of abnamro credit card

2.even after this i started to pay them and 2 months later i issued a ICICI bank cheque for clearance but the abn amro personals sent that for clearing to HDFC bank sooner the HDFC bankers refused and returned stating wrong bank collection the abn amro fools sent that to my icici bank without making a clearing seal
that been returned to them by my bankers stating this been CROSSED TWO BANKS
as soon as i came to know this i issued a new cheque for the same amount and that been credited to them in the next 2 working days but the bankers didnot returned the cheque to me and again submittedthat after 25 days without my permission but given a false commitment stating that the Instrument been sent to me Via xxx courier but yet till now nothing been received by me as well i sent mail asking this to them but no reply yet
they are not ready for the settlement also and asking for 45000inr

1. Please note that In February 2006 I wrote to ABN amro to close my credit card account because I had got a job in Mussoorie and ABN did neither had a branch in Mussoorie nor in Dehradun (capital city nearby). Please see Email 1 appended below.

2. After having sent several mails (Reminders appended below Email 1), they finally replied me saying that I should call their Delhi customer care number which was not practically possible, because I can not hold on infinitely on an STD line. Then they called me on my new number and tried to convince me to stick to their card and I clearly explained them that it was not possible for me as they do not have branch in the city I am working now. Reply from ABN is pasted just below reminder I sent to them.

3. Then I got my statement in which they charged me with a late fee for Rs. 500/- and also charges for some CREDIT SHIELD which I had never applied for. I was not responsible for the delay in making payment but its ABN that have made all the delays. I requested customer care to reverse this late fee. Email 2 appended and reminders too.

4. Now I take leave from my office and come to Delhi to settle this issue and after various discussion I was asked to make a payment of Rs. 7720/-. Email Receipt of that payment is pasted as Email 3,

5. And after settling the whole issue I receive a statement next month according to which I still owe Rs. 5000/- to ABN. I again wrote to customer care and Email 4 for which is pasted below.

6. I even wrote to Consumer Forum regarding this whole issue and harassment I had gone through all this time Email 5 pasted for your information. Also pasted is reply from customer care.

7. Email 6 of September 2006 is self explanatory and shows my frustration clearly that despite following up so much I never got a proper assistance from your customer care. I did not received the NO DUE CERTIFICATE and then I gave up sending reminders. And these are not full mails. I had sent hundreds of reminders other than these and I can send them as well for your reference if you want to.

8. There was a complete silence of 2 years in between. No communication from the bank at all.

9. Now finally when I came back to Delhi I thought of contacting you once again and sent you my final mail pasted at the last.

10. The most shocking of all is that on Friday, November 14, 2008, I got a call from RBI ConsumerEX division called me and said that ABN has sent my name for DEFAULTER’S LIST. I just don’t know how to deal with this now. I need your assistance please.

Thanks,
Sareena




EMAIL 1
<[protected]@woods tock.ac.in> To:<[protected]@in.abnamro.com>
> Subject: RE: Contact Us
> - Credit Card Feedback
> 21/02/2006 08:27PM
> Thank you for your response. Unfortunately, ABN
> doesn't have any branch in Dehradun, therefore, I cant
> call your bank by phone executive.
> Please inform me the postal address, where I can send
> your payment through cheque settling the full and
> final amount on my card. Since you donot have branch
> in Dehradun (and I am now located in Woodstock School,
> Mussoorie), I would not be able to continue with your
> card services.
>
> Please advise suitably,
> Thanks,
> Sareena Pun
REMINDERS
<[protected]@woodstock.ac.in> To: <[protected]@in.abnamro.com>

cc: <puneet.[protected]@in.abnamro.com>, <deepak.[protected]@in.abnamro.com>
> 02/27/2006 03:23 PM
> Subject: RE: Contact Us
> - Credit Card Feedback
>
> I would request you all to kindly rush the things and
> send me the completed statement so that there are no
> penalties charged on me.
> Please note that I have not received my statement till
> date.
>
> Thanx,
> Sareena Pun
> Assistant (Human Resources Department)
> Woodstock School
> Mussoorie, India 248 179
> Ph: +[protected] extn. 2541
> website: www.woodstock.ac.in

REPLY FROM THEM

> -----Original Message-----
> From: puneet.[protected]@in.abnamro.com
> [mailto:puneet.[protected]@in.abnamro.com] On Behalf Of
> [protected]@in.abnamro.com
> Sent: Monday, March 06, 2006 10:03 AM
> To: Sareena Pun
> Subject: RE: Contact Us - Credit Card Feedback
> Dear Ms. Pun,
>
> We refer to your mail dated March 03, 2006.
> We thank you for your updates your contact details.
> Our executives will be in touch with you at the
> mentioned numbers in the next three (3) working days.
> In case you require any assistance, please feel free
> to call our 24-hour Bank By Phone service in your city
> and our executive will be glad to assist you.
> Assuring you of our best services.
> Yours sincerely,
> Cardservices
> 24 Hours Bank by Phone:
> Delhi & Noida[protected], Mumbai 2491 4001,
EMAIL 2
> "Sareena Pun"
To:
> <[protected]@in.abnamro.com>
cc: <puneet.[protected]@in.abnamro.com>
> Subject: RE: Contact Us
> - Credit Card Feedback
> 07/03/2006 02:10PM
> Dear Customer care,
>
> 1. I received my credit card statement today only, and
> you have charged Rs. 500 /- as late fee. I have been
> requesting you all that my address for communication
> has changed and please arrange to make necessary
> amendments. I am arranging to make the full and final
> payment in a day or two (less Rs. 500/- towards late
> fee).
>
> 2. I did received call from your customer care
> yesterday, but I was in the middle of a meeting and so
> I could not attend the call.
>
> Thanks,
>
> Sareena Pun
> Assistant (Human Resources Department)
> Woodstock School
> Mussoorie, India 248 179
> Ph: +[protected] extn. 2541
> website: www.woodstock.ac.in
REMINDERS
> -----Original Message-----
> From: Sareena Pun
> Sent: Wednesday, March 15, 2006 1:05 PM
> To: '[protected]@in.abnamro.com'
> Subject: RE: Contact Us - Credit Card Feedback
> Importance: High
>
> Hi,
>
> I have not heard back from you on my questions :
>
> 1. Unfortunately, ABN doesn't have any branch in
> Dehradun, therefore, I cant call your bank by phone
> executive. Please inform me the postal address, where
> I can send your payment through cheque settling the
> full and final amount on my card. Since you donot
> have branch in Dehradun (and I am now located in
> Woodstock School, Mussoorie), I would not be able to
> continue with your card services.
>
> 2. I received my credit card statement on 7th March
> and the moment I received your mail I wrote back to
> you that you have charged Rs. 500 /- as late fee. I
> have been requesting you all that my address for
> communication has changed and please arrange to make
> necessary amendments. I am not able to make payment
> because I did not receive the updated statement. Also
> you have charged me some CREDIT SHIELD which I have
> never expressed my intentions for. I would like you
> to reverse that too.
>
> 3. I got a call from my home informing me that your
> customer care has called him. I request you to call
> me on my mobile[protected] anytime during 5p.m.-10
> p.m. Please remember I want to make full and final
> settlement now, so unless I receive a proper
> communication from you giving me my full and final
> details.
>
> Thanks and regards,
>
> Sareena Pun
> Assistant (Human Resources Department)
> Woodstock School
> Mussoorie, India 248 179
> Ph: +[protected] extn. 2541

Various reminders were sent on March 21, 27 and 30, 2006 regarding the same.

EMAIL 3

Wednesday, May 10, 2006 12:40 AM
From:
"[protected]@in.abnamro.com" <[protected]@in.abnamro.com>
Add sender to Contacts
To:
[protected]@YAHOO.COM

Dear Cardmember,

This is to inform you that we have received Rs. 7, 720.00 as payment for your ABN AMRO Bank Credit Card.


Assuring you of our best service at all times,

Warm Regards,
ABN AMRO Card ‘Active Alerts’ Service

PS: Request you to kindly quote your ABN AMRO Bank Credit Card number in all future correspondences with us.


EMAIL 4
> -----Original Message-----
> From: Sareena Pun
> Sent: Wednesday, June 07, 2006 8:54 AM
> To: 'prateek.[protected]@in.abnamro.com'
> Cc: 'Ravi Prakash'
> Subject: Grievance!
> Dear Customer care,
> I have received my last month's credit card estatement
> today. To my amazememnt I still have to pay some 5000
> to ABN. I just don't understand this.
> Please see my numerous emails to your department, I
> didn't heard back from you until I myself personally
> have gone to Delhi in April and tried to settle down
> and clear all the issues relating to my credit card
> statement.
> 1. Your customer care executive (Ms. Honey) has agreed
> to wave off the late fees levied on me because of the
> various reasons I have outlined in my emails below and
> explained to her too.
>
> 2. After a detailed discussion she had given me a
> specific figure (some
> 7720) which I needed to pay to settle my statement
> which I did last month.
>
> 3. I had also requested N number of time to reverse
> the amount charged to me with regards to credit shield
> which I never applied for.
>
> Please please I am fed of writing and requesting now.
> I request you to investigate this matter at your end
> and clear my credit card statement.
> I donot owe you any money now as per the last
> discussion I had with your department. See, I cant
> use your card as I am in Mussoorie but my brother
> wishes to carry on with your card (he has add on card
> on my card). But looking at the carelessness and so
> many miscommuncations, he is afraid to use it.
>
> I request you for the last time to either clear my
> statement or just close my card. I have suffered a
> lot in communicating with your customer care, I just
> cant give any more time writing email. This is my
> final email to you. If my grievance doesn't receive
> proper attention then I may have to approach some
> other bodies to solve my issue.
> Thanks,
> Sareena Pun
> Assistant (Human Resources Department)
> Woodstock School
> Mussoorie, India 248 179
> Ph: +[protected] extn. 2541
> Mobile :[protected]
> website: www.woodstock.ac.in

EMAIL 5 AND REPLY FROM CUSTOMER CARE
> -----Original Message-----
> From: chitra.[protected]@in.abnamro.com
> [mailto:chitra.[protected]@in.abnamro.com] On Behalf Of
> [protected]@in.abnamro.com
> Sent: Thursday, August 10, 2006 12:30 PM
> To: Sareena Pun
> Subject: Re: FW: Grievance! (URGENT)
> Dear Ms. Pun,
> This is in reference to your email dated August 08,
> 2006.
> We have referred the matter to our concerned
> department and will revert to you within the next 7
> working days.
> Please note that the Mail Reference Number is
> [protected]. You may quote the same in further
> correspondence with us.
> Should you require further assistance, call our
> 24-hour Bank By Phone service in your city and our
> executive will be glad to assist you.
> Assuring you of our best services.
> Yours sincerely,
> Cardservices
"Sareena To: > <[protected]@core.nic.in>
cc: <[protected]@in.abnamro.com>
> Subject: FW: Grievance!
> (URGENT)
> 08/08/2006 03:45PM
> Dear Sir,
>
> I am in receipt of one more statement from ABN Bank
> asking me to pay some amount of money whereas I have
> already made full and final settlement to them in May
> 2006. If you look into my mails below, I have paid
> them in full, after I moved here in Mussoorie, because
> I discovered that ABN doesn't have branch either in
> Mussoorie or in Dehradun, so I was unable to continue
> with their services. I have clearly mentioned each
> and every detail to them every time I received a
> statement but I don't think they are bothered about
> going through the mails but they are simply keep on
> forwarding the statement over statement and charging
> me for late fee and interest over interest.
> I would request your kind intereference in this
> regard.
> Thanking you,
> Sincerely,
> Sareena Pun
> Ph: +[protected] extn. 2541
> MOBILE :[protected]
> website: www.woodstock.ac.in
EMAIL 6
> "Sareena Pun"
> <[protected]@woodstock.ac.in>
> To: <[protected]@in.abnamro.com>
> Subject: RE: FW: Grievance! (URGENT)
09/15/2006 09:13 AM
> Hi,
>
> I am again in receipt of one more statement. I give
> up now. I am totally fed up.
>
> Last month (August 30 & 31), I was approached by your
> customer care executive in Delhi office and was
> reassured me that I only have to make a payment of Rs.
> 281/- and then ABN will issue me a NO DUE CERTIFICATE.
> She also assured me that my brother can fill out a
> form regarding credit shield (which I never applied or
> opted for) and they will also reverse the premium
> entries pertaining to this shield.
>
> But this current statement again showing the same
> entries and late fees on them and financial charges
> and so on.
>
> I just don't have any patience left to explain this to
> you any more.
>
> This is my last email and I donot want any further
> calls or emails pertaining to this. I am not liable to
> make any more payment to ABN and I am considering my
> ABN account fully settled.
>
> Sareena




I made some more payments to avoid late fee charges etc., email receipt of which is pasted below. But despite of taking all precautions I was charged with late fees.


Customer care, Active Alert Service
Monday, April 17, 2006 11:41 PM
From:
"[protected]@in.abnamro.com" <[protected]@in.abnamro.com>
Add sender to Contacts
To:
[protected]@YAHOO.COM
Dear Cardmember,

This is to inform you that we have received Rs. 1, 000.00 as payment for your ABN AMRO Bank Credit Card.

Assuring you of our best service at all times,

Warm Regards,
ABN AMRO Card ‘Active Alerts’ Service

PS: Request you to kindly quote your ABN AMRO Bank Credit Card number in all future correspondences with us.

Active Alert Service
Monday, March 27, 2006 10:50 PM
From:
"[protected]@in.abnamro.com" <[protected]@in.abnamro.com>
Add sender to Contacts
To:
[protected]@YAHOO.COM
Dear Cardmember,

This is to inform you that we have received Rs. 455.00 as payment for your ABN AMRO Bank Credit Card.


Assuring you of our best service at all times,

Warm Regards,
ABN AMRO Card ‘Active Alerts’ Service

PS: Request you to kindly quote your ABN AMRO Bank Credit Card number in all future correspondences with us.

EMAIL LAST MONTH

I have been writing to you for last 3 years to settle my account. Every time its me who is concerned about NO DUE CERTIFICATE and I never receive a response from customer care. Now also I contacted you (3 weeks back) regarding the same and today I am informed that I have to pay rs. 14000/-. And this is just because the old customer care executive who dealt with me 3 years ago has bot sent my file for clearance to RBI. I have already made the full and final payment as advised by that old chap 3 years ago and therefore, now I request you to please issue me a NO DUE CERTIFICATE. I am pasting below extract of my conversation with your customer care executives for your reference. If you need I can forward all the other emails for our reference which can help you in settling my account and issue NO DUE CERTIFICATE to me.
I M NOW BACK IN DELHI AND WANTED TO USE ABN CREDIT CARD AGAIN BUT THIS WAY I THINK I WONT THINK OF IT AGAIN AND WILL SUGGEST OTHER FRIENDS AS WELL NOT TO GO FOR IT.

Documented Goo[censored]p from ABN AMRO BANK


Hi

I had opened an Auto loan Overdraft account with ABN Amro Bank on 21st September 04, the account was active.

Bank had approached me in the month of January 08, saying that they are in the process of closing all the OD accounts, at that time I had an outstanding of Rs.1, 85, 000/-, and I expressed that I will not be able to close the account with one shot,

They came back to me in the month of March 08, seeking for settlement to close the account, with mutual exchange of mails from the bank and me, they offered me to pay Rs.1, 25, 000/- on closing the account as full and final settlement.

I received the mail from the bank on the same, post that I had paid the said amount of Rs.1, 25, 000/- in the month of April 08, and I received the letter dated 9th June 08 on the Bank’s Letter Head from the main branch on the closing and also the letter to RTO on cancellation of hypothecation.

I cancelled the hypothecation on my RC book giving the letter from the bank.

I had applied for a personnel loan from Kotak Mahindra, Barkley’s & ICICI in the month of October 08, and for my surprise all the three loan’s got rejected, which was not the case in the past 14 years of my working.

Then I call the above banks to know the reason for the rejection, they said it as CIBIL Reject, I in turn clarified with my friend who is in banking services about the rejection as I had no clue of any default from my end.

Then my friend gave me the printouts of the CIBIL statement, for my surprise it was the above account which is still active.

I personally went to the branch on 31st October 08, to get a clarification on the same they are yet to revert with their feedback, as they were also surprised.

Kindly advise if this can be taken up seriously, as it has been a major damaging incident for me.

I in fact have all the mails and the documents to prove this blunder.

Respected Sir/Ma'am,

Im Sri Raghav and I'm working with HTC Global Services, Chennai. I have my Salary Account[protected] with ABN AMRO.

On the 24th of October 2008 I had called the Customer Care for applying for a new Credit Card (Request No:[protected]. The Customer Care executive said the Sales Team will get in touch with me within 3 days. But th Sales Team never called. So I called up Customer Care again on the 30th of October to find the status. The Custoemr Care executive said he will take up another request (Req No:[protected] and ensure that they will get in touch with me within two days. Nobody called me. So I called up again on Saturday (November 1st) and launched a complain (Complaint No: [protected]). The Customer Care executive said they will contact me ASAP. But still no one has called.

I have to bring to your notice that the Customer Service of ABN AMRO is pathetic and the organization is an embarassment to the banking industry on the whole. Even while opening the S/B Salary Account, I had so many problems that it took me almost a month to activate the account. I am posting this complaint on www.complaintsboard.com so that other customers will not take the pains o[censored]sing the services of ABN AMRO and be disappointed.

Regards

Sri Raghav

I took a car loan, personal loan and credit card from ABN AMRO Bank. I preclosed the PL and Car loan. When I asked for NOC of PL and Car papers bank told me they cannot release both as I have CC dues outstanding against me. These products are related and they can withhold the NOC and car papers unless CC dues are paid. They are sending goons to my place at 9:30 PM accompanied by ABN AMRO collection officer for settlement of the CC Account. I have lots of issues with my CC account. I never recieved any statements and have written record of correspondence with bank regarding the same. I made payment of more than a lac on the card worth 1 lac as and when demanded by collection agents. Despite of this I was harassed once I stopped payment after informing the bank that I want to settle the amount once and for all and they should send me the complete statements. But no official took a call on this and collection agents kept calling my relatives even when I was avilable for communication on my phone and address. I have faced enough harassment to pay CC dues without assurance from some senior officer that after paying certain amount I won't be bugged by ABN personnel again. I want to ask:

Is it legal for bank to withhold my NOC and car papers when full and final payment has been made on the same. Can they relate it to CC account.Any help would be much appreciated. Thanks,
Raju

Hi,
Today i received a call from ABN AMRO delhi centre and i've been receiving atleast two calls everyday for past 2months.Most of the time i would disconnect, but today i picked it and before i could listen he asked whether i know Hindi as he was speaking in hindi.I said, i can, but would be comfortable if we can talk in English as it was related to banking. But he forced me not to speak in english n insulted me by using absuing words, and when asked for his name or asked him to transfer the call to his higher manager, he immediately disconnected the call. I would like to register a complaint against that person who called me from ABN AMRO Customer care division Delhi. This is the number:[protected].

DEAR SIR/MADAM,

I M USING ABN AMRO BANK GOLD CREDIT CARD AND THIS MORNING A GIRL CALL ME FROM ABN AMRO BANK COLLECTION DEPARTMENT HER NAME IS SHREYA CHOUDHERY AND HER CONTACT NO IS +91 [protected] / +91 [protected] AND SHE WAS DOING ALOT OF MISS BEHALF TO ME AND WITH MY MOTHER ALSO AT LEAST I WAS INFORM HER I M NOT GETTING MY CURRENT CARD STATMENT FROM YOUR BANK AND AS PER MY RECORD I WAS MADE COMPLAINT ON 13.10.2008 TO SWATI JI FOR NOT RECEIVING OF CARD ACCOUNT STATMENT AND WAS INFORM ME I CAN RECD MY STATMENT WITH NEXT 7 DAYS FROM THE DATE OF COMPLAINT, BUT SHE IS NOT UNDERSTAND AND SHE WAS JUST DOING & DOING MISS BEHALF WITH ME & MY MOTHER

THEREFORE MAY I REQUEST TO YOUR GOOD SELF PLS DO NEEDFUL ACTION WITH HER AND LET ME KNOW AS SOON AS POSSIBLE


THANKS & REGRADS
MUNEER KHAN

Let me first give the details so that the complaint can be processed.

1: Full name : Anoop G
2: A/C no: 1431962 (ABN AMRO)
3: Address: C-7/1, Shyam Vihar Phase 2, Najafgarh, New Delhi.
Contact no: [protected],[protected].
4: e-mail ID: anoop.[protected]@vodafone.com.

This is regarding two transactions which took place by I did not got any amount and balance vanished from my account.

First transaction was on 18th Oct from PNB atm at Najafgarh for Rs 1600. (Nearby 7:00PM)
Second transaction was on 20th Oct from SBI atm Najafgarh for Rs 2000. (Nearby 7:00PM)

In both the transactions the ATM machine showed error as "Transaction cancelled" but balance got deducted from account.

For that I launched a complaint also at customer care : 205414.

Now bank says that the transactions were successful and the balacne cant be reversed.

This is a checting done by bank.

Please do the need ful so that I may get justice.

I have not been receiving the bank statement for my credit card and when now i have made the complete payment they have charged me with the late payment chagers and their employee is not even ready to close my account saying that i would have to pay the late charges fee for which i am not responsible as they did not produce the bill to me and their employee said that then they would just keep on charging me the late fee

Hi,
I have not been receiving any statements/bills for my card since months. The collection agency has been calling at my residence and asking me to pay the due amount of Rs. 2000 every month. I have been regularly paying that amount. However I recently got a call that my outstanding was Rs.74000.00 . They said the intrest got accumulated since you have been not paying the full amount. I am in a soup for no fault of mine. I told the agency to submit me the remaining statements. They say they are not in the position to do so. Please help.

Dear Sir/Madam,

I applied for ABN AMRO loan on credit card on 19-Sep-2008 . They dispatched thru Overnite express . But they didnt deliver to me. When i checked online using AWB# of courier, it is showing signed and delivered to me. Instantly i called that courier centre and inquired about my courier, they told that, Sir we lost your courier, we filed a FIR also. Instantli callled the ABN AMRO bank and inquired abt the same, but they dont have any status regarding the courier. I requested for the cancellation of my issued draft, they told we do only thru IDEMINTY BOND. I made a bond on 200 rs/- stam paper and i sent to them on 11-oct-2008. Today .e 18-oct-2008 i called the bank and i inqiured about my courier, they are telling that we didnt receive it, wait for another 2-3 days . Actually my due date for card is on 23-Oct-2008, if the issue wont resolved before that, then as per the bank, i have to pay the EMI for the first month with out taking any loan . How strange is that.
I was harrased y the ABN AMRO bank and also it courier services.

Please resolve my issue as soon as possible.

Let me know if any more details needed.

Dear Sir,

I have paid the total outstanding amount and closed the account of Easy Cash which I was taken on credit card# [protected]. They didn't updated the records and still they are sending the statements to pay the EMI. Please update the records and send the current statement of that. Please let me know whether it got updated. There is no proper response from the bank people as they are harassing me with out updating the records and sending the statements even though I have paid the amount and closed the account.

Please do the needful as soon as possible.

My Easy Cash Account No AAB Card No. [protected]

Thanks&Regards,
Sushma.
+91 [protected]

Dear Concerned,



It’s been around two months, my request haven't been resolved yet. You are requested to investigate the below mentioned points which are totally valid and need to be resolved on URGENT basis as delay in customer service doesn't give good impression of the bank to its customers.



On 26th Aug'08, I had made a complaint to ABN AMRO BANK regarding the charges of Rs. 1307.34. This transition wasn't made by me and here I was failed to understand that why those charges were there in my billing statement. This goo[censored]p was reported to the customer service center through a call (Reference nos.[protected] & [protected]) and a hard copy was also sent through courier to the bank. Due to this pathetic customer service, I decided to cancel the credit card so i spoke to the customer care and made the cancellation call.


Apart from that, another concern is a sums of 4000/- rupees which have been added to my account as a holiday package's charges. Actually few days back I got a sales call from ABN AMRO BANK for a holiday package but as I wasn't interested, I didn't even give any kind of confirmation to the sales call. Then, along with my card cancellation request I got to know that they have added Rs 4000/- in my account for the same holiday package which I never requested for. AS soon as I got to know the same mistake I made a call to the customer care (Request Ref.[protected]) and asked them to reverse the unnecessary charges. As you can understand, a sales call only is converted into the sale once the caller gets the confirmation from the customer side with clear communication. The Card cancellation request (Ref.:A23 /RTPO/ 29/09/2008 /[protected] was received by me today itself but it shows that I need to clear all the due to close my credit card.



Please note that the same sales executive (Holiday package call) assured me that the sale won't be confirmed until unless the customer gives the card expiry date and the card number. As I was not interested in the same holiday package I didn't give any thing to him for the confirmation, then how can they charge for the same?



As we all can understand that Rs. 4000/- is not a small amount, please help me to reversed tha same on URGENT basis.



Please have your involvements to resolve the same issues with ABN AMRO BANK. Your kind consideration would be highly appreciated and would also be grateful.





Many Thanks in Advance.



Regards

Vijay Kumar

ABN AMRO CARD No. - [protected]

Contact Number- [protected]

I applied for a life time free credit card two years back which i never swiped or used. ...I got a call a year back asking for payment of 4000 for a holiday package which they provide. I refused to take and told i dont want to avail the offer.
But now on 24thJuly2008 i got a call from collection agencies telling that i have to pay 4000+interest = 8000 simply. When i ask them the details the Collection Manager Mr. Ganesh threatened me that he will take action if i dont settle the payment. He aslo said i have signed for this when they opted the application.(I am not at all aware of such offer that time and not intimated also)
Somebody please help me.. Bank people of ABN !!! Kindly take action on those who plays in between.

Respected sir,
I have the honour to state the following few lines for your kind consideration and sympathetic action.
I, Gagan Ahuja, state that I was the credit card holder of ABN AMRO bank, my credit card number is [protected] as well as an add on card in the name of my wife Bhawana Ahuja (add on card number [protected]). Due to some family dispute, I got blocked the said add on card, in September, 2007.
On 13/7/2008(Sunday), I got a call from one of your office in Noida that someone had made purchase, amounting Rs. 13639/-on yesterday, against the said add on card. (There are eleven entries of purchase made on the particular day i.e. 12/7/08). I got shocked to know about all these purchases made and told that person, how can it be possible that the add on card became active after its blockage. After this, the caller of the phone call said that any how I will check and call you latter, but there was no phone call from him after that.
After this I made a contact with the customer care of the bank on 13/7/08 at 1215hrs and told regarding the call received. Madam Mehak Bhatia was on the line and told that it cannot be possible as, as per our record, your Card has been already closed since long back and it is not possible for me to give you any more information, as there is problem in the server. In case if you require any information, please contact tomorrow morning only. Any how, I will again block your add on card now, to avoid its misuse. I requested to block my primary card also. (Kindly verify the same from the recorded conversation recorded by you)
Next day, on 14/7/08at 1255hrs, again I confirmed the same from the customer care. Mr. Pranjil Sharma was on the line and told that it is correct that as per our record your add on card was blocked long back by you and I am not getting, the date of blockage of add on card as it was blocked, more then six months back and any how just hold the line, I will check it again and after that he told your card has been closed on 30/9/2007 and as per the record seven entries of purchase made on 12/7/08 with me.
On the same day i.e. 14/7/2008, I filed the complaint with the Branch Manager of ABN_AMRO Bank. They told that they cannot do any thing as this bank is not dealing with the credit cards. We have received your complaint and sent an e-mail to the concerned department.
Next day on 15/7/08, I received a call from the Fraud ant Cell of the bank and told about that all facts to the person concerned and he told that he will give me, tomorrow morning, after collecting all the information’s, but I did not get any response from him.
Then I tried by best to contact the Nodal officer of the credit card cell, but failed. Then lastly, operator connected me to a senior executive, Shri Neeraj ji on 16/7/08, when I told him about all the above facts and requested him to verify the same from the records as well as from recorded conversation of the bank record. Then he asked me to give the ticket number for that, I told as non one gave me the ticket number and he told that it is not possible for me to find out, without the ticket number, whereas I gave him the correct day and time of the contact.
In vi ew of the above, I request your honour to kindly investigate the matter and necessary action may please be taken against the defauler.

Kind Attn: Sir/Madam

As the bearer of Credit card No: AAB [protected], named as Robert

Arockia Raja would like to go for cancellation of my credit card.

The reason behind is Undue late payment fee levied against last month statement where as, have not received last month statement and by over phone i enquired and paid on 16th Sep'08 for an amount of Rs.1000/- cash payment (statement generation date:17th sep'08).

Inspite of that a late fee and finance charge for the next transactions has been levied for Rs.2243/- (statement dt:17th Sep'08) for not having been received statements request you to waive the amount charged or cancel my card duly with effect from 03.10.08.

I Will pay an amount of Rs.44447/- (incl cash fee of Rs.75/- for last payment) spent against the card and clear before the due date of 7th Oct'08.

As a valid customer, been having transacted for several months have not been a defaulter in my payments, considering the same would request to waive the card interest charges to enable to continue card acess or else kindly cancel the card.

Acknowledge the receipt of mail Asap with revert will be highly appreciated.

Regards
Robert

I hold a credit card of M/s ABN Amro Freedom Credit Card. I was out of station due to which the payment was delayed however even after droping the cheque of the minimum due amount I am receiving calls from them using abused language & threats that the payment made by me will be accounted in next month and I have to pay the amount in cash.

Inspite of telling them that the cheque has been dropped for minimum due and as soon as I receive the next statement I shall pay the next due amount immediately they used a very bad language and threats that I have to pay in cash and also asking me to go to any ATM and withdraw the money required etc. etc. as there is some female calling up from +[protected] using very very bad language I called up their customer care [protected] and have launched a complaint also the complaint receipt no is [protected]. Kindly suggest what has to be done in this case. I am paying my dues as per their clauses incase the payment is done late I have been accepting their late charges too.

to day ihave received a sms from your bank stating that "recorded internet purchase of Rs.1960.00 on you ABN AMRO credit card on 27.9.2008.This isfor your information -ABN AMRO".Iam rather surprised to see such fke, transaction billing for which i didnt gave any approval.The transaction is fictitious and i would request you not to approve the same.i also request you to approve any overseas transactions in my card or put a hold in this card transactions &issue me another new card if possible.
The matter is serious .pl.do the needful to curb such fake transactions and pprovals.
thanks.
s.jaganmohan- my credit card no is [protected] valid from 06.08 to 06.12

i have been charged twice on 15th of Aug'08 . i made call to customer care and they called me and queried about the same but still it reflects in the statements i dont know how to solve this. kindly go through details
Name : k.santhanakrishnan
card No: [protected]
mobile No : [protected]
Transaction Date 15th Aug'08
Statement Date : 12th Sep'08
Merchant Name : Saravana And Co . Thiruvallur.
Disputed Amount : 13362
Transaction Amount 13362

With out my signature in the charge slip the bank realeased the amount to the merchant.