Sir,
Sub: Discrepancies in monthly statement .
Ref: Credit card #[protected]XXXX-8163.
With reference to the above I would like to bring to your notice the multiple discrepancies incorporated in my monthly statement by ABN-AMRO Bank. First of all, I’ve availed a loan of Rs.19,400/- on 23rd May,2006 (Easy Cash # [protected]) and the EMI was set to Rs.1834/- for a period of 12 months. Every month I’ve been tendering more the Minimum amount due and the afore-mentioned EMI was completed on May 2007. But the subsequent statements (i.e., from June 2007 statemnets), has been reflecting some unknown charges of Rs.7100.87/-. Since June 2007, I've been complaining to ABN-AMRO bank and also sent several reminders but they did not respond to my complaints. Moreover, in the month of September 2007, the Bank has transferred a portion of my credit card outstanding into EasyPay for an amount of Rs.39,033.19 without my consent. I brought the same to the notice of ABN-AMRO, and the charges were reversed on 10/09/2007.
Again in the month of October 2007, the statement was reflecting Rs.7100.87/- towards EasyPay Principal balance . I brought the same to the notice of ABN-AMRO Customer care and the above charges were reversed on 11/10/2007 vide statement dated 08/11/2007.
The following are the summary details of November month statement.
Date Transaction details Balance
Opening Balance Rs.46,326.71
11/10 Easy reversal-Principal Debit Rs. 7,100.87 Dr
11/10 Easy reversal-Principal Credit Rs.7,100.87 Cr
24/10 Payment received Rs. 40,000.00
29/10 Call a Draft Rs. 30,000.00
29/10 Transfer to EasyPay Rs. 30,000.00
08/11 Easy Cash EMI 01/24 Rs. 1,455.00
08/11 Easy Pay Processing Fee Rs. 100.00
Finance Charge- Cash Rs. 413.15
Service tax Rs. 109.77
Total amount Due Rs. 8,404.63
As per my calculation the Total amount Due comes to Rs.8,404.63 whereas the Bank statement is reflecting it as Rs. 15,505.50. Also they have charged Duplicate Statement Fee of Rs.800/- on 09/11/2007 without my consent. I have availed Internet Banking facility from ABN AMRO bank long ago. As a result, I've all copies of past 2 years statement. So the question of Duplicate statement does not arise at all. Now I don’t understand why the bank has charged Duplicate Statement Fee. The ABN-AMRO bank is adopting unfair practices in their business.
I kindly request the concerned authorities to look into the matter and initiate complaint against the bank.
V.Venkat Ram,
Aug 13, 2020
Complaint marked as Resolved
customer support has been notified about the posted complaint.
Ref: ABN – AMRO Bank Account No. 9140859 & customer Relation No is 1123765.
I availed a car loan in the year 2004. It is expected to be closed in this month. When I approached the bank at Banjara Hills – Hyderabad Branch in this month, I was surprised to note that a late fee of Rs 500 has been forced into my account. As the account gets closed in the month of July, we remitted Rs 500 in cash at the Bank counter.
Basically I am puzzled as to why a late fee has been levied when my monthly remittances were through Electronic clearance & there was no instance of shortage of funds at any time. When I enquired about it, I was given to understand that in 2004 in the month of April or so, it was cleared late &hence a penalty of Rs.500.
As that was the sole occasion when the EMI was cleared late by the bank & that I spoke to the bank officials specifically on the issue of belated ECS clearance, I now recollected the instance .
When the ABN-Amro could not realize the EMI up to 10th, I spoke to the Bank Manager at that time & enquired as to why the EMI was not cleared from my account. The Bank Manager simply replied that ECS has failed & that I may like to pay the cash. Since I have given an irrevocable undertaking for collection of EMI through ECS, I refused to go to ABN-AMRO & physically deposit the cash. As I was an Accounts officer with Indian Railways, I was aware that RBI has suspended the ECS for some of the banks who indulged in unfair practices in that month. It was with this back drop, I questioned the Manger as to why the bank was unable to realize my EMI even after 10days. The Manger coolly replied that it was a confidential matter. I again confronted him whether ABN-AmrO was one of the such Banks on whom the RBI has taken action. He replied in negative & the conversation ended.
Now, as a matter of principle I would request you to furnish me the following information.
1. To let me know as to why that particular EMI could not be realized in time when the funds were abundantly available in my account .
2. What was my role as a customer in the delayed ECS collection
3. Why a late fee of Rs 500 has been forced into my account for the failure of the Bank’s ECS mechanism.
4. For how many customers such late fee has been imposed in that month.
If I am right, I would request you to refund the money & If the Bank is right I may be advised of the reasons as to why a late fee has been imposed along with the above information & my role in the default process as a customer.
Regards
Lakshmi Annamraju