[Resolved]  ABN AMRO Credit Card — Incorrectly charged me for a Home Insurance

Today (10 June 2008), I received a call from ABN AMRO collection department, a lady Mamta called me up saying my name has been put on Satyam's defaulter's list. I was surprised to know that the bank has will take such cheap actions.

It has been around one year, I haven't used this card, since there is an ongoing issue associated with my account. The bank added a Home insurance (ICICI Lombard) worth Rs. 5999.00 to my credit card account just to generate business. They never asked me before adding this insurance or charging me for this. When I saw this charge, I queried the charges and then I came to know that they added the insurance without my consent.

I was told that I would need to contact ICICI Lombard to cancel it. I did that and also sent a written letter and an email to ABN as well but all in vein. They didn't remove the insurance and kept on charging me. Thinking that this will soon be resolved, I kept on paying the bills but they didn't do anything.

When I refused to pay, I received a call from Supriya from Escalation and told me that she would do the needful and asked me to make a payment. Please read the following email that I sent to Supriya:

Hi Supriya,

As per our conversation on Thursday (21 June 2007), I'm emailing you my query about the charges on my statement. You called me from [protected]. I've been charged and I'm being charged every month for a HOME INSURANCE by ICICI lombard. I never requested for this insurance and it's been added to my ABN AMRO card account. I don't know any ICICI lombard people. That is you (ABN) who is charging me I never gave any instruction to ABN to debit me for this insurance. I never gave any signed document which states that I agreed to add the insurance. I did receive a call from ICICI and one of the agents was briefing me about the insurance when I refused to the insurance, he said he'll send me some documents which will tell me more about the insurance and if I send the docc with my signature they'll add the insurance. I never returned the docc. He also said that I would receive a phone call from ABN as a confirmation call once I sent the docc for me to permit them to charge me. I never received a call from ABN either. All I received or am receiving is bill statement with insurance charges on it.

I won't contact ICICI and I want you to take actions against the agent or ICICI.

You told me that you've credited 5999.99 to my account, which blocked my credit limit. If this is true, that's very nice of you yet you still need to refund me the amount I paid for the insurance charges for last 4 to 5 months. I request you to apply the necessary credit to my account or else I'll look forward to put this issue before Consumer Court, as I'm seeking advice from my lawyer.

I think I deserve some sort of compensation also.

As per your advice, I've given a cheque of Rs. 5000.00 to your agent. I hope this must have been updated on my account.

Await in reply. Thanks in Advance.

Vivek sharma.
[protected]
They then reversed the charges and then on the next statement what I saw was they added the charges once again. I contacted them and they promised the charges will be removed but it never happened.

My card is deactivated since May 2007, and I haven't used it since then and told them wouldn't use until this issue is sorted. two months back, I sent the card back to them making my intentions clear that I am canceling the account and asked them to contact me with the correct amount, which I think is around 1500.00 but they want me to pay somewhere around 8800.00.

Why I should pay what I don't owe. Please advise me how to get my name removed from Satyam's defaulter's list.

Are you able to resolve this this way or I would need to go to the Consumer court physically. Do you need all the email conversations since the issue arose, I'll be able to provide you.

Thanks

Vivek Sharma