[Resolved]  Air Asia — No refunds - No response

Dec 7th 2012 my wife my self and our four year old son with 90kg of check in baggage were to fly out of coolangatta at 9.05 am, after a storm our plane was sent to Brisbane, after a 4 hr delay we were told we would have to clear customs again and board a bus to Brisbane, I had to collect my baggage and carry that to the bus .once we got to brisbane bags were checked in again .
by the time we boarded our flight we were about 8 hours late, so we and many others were going to miss our connecting flight to Bangkok .
When we arrived at KL it was crazy and nobody knew what was going on, we were eventually given new itinerary wich had us flying out the next morning at 6 am to not to BKK but to Phuket then wait 4 hours for conecting flight to Bangkok .
they said they would provide a hotel for us for the night, but all staff disapeared and we could not find any one after an hour we found some other people from the plane and they said we had to collect our bags so I had to get back into the arrivals and find all our bags which nobody told us to collect .we then found on staff member that led us a long way to some busses, had to carry the bags a long way by my self as the trolleys could not be used .
I put our 8 bags on as 3 staff memebers stood around smoking and never helped .30 minutes later we arrived at dingy hotel, we there not enough rooms for the people on the bus, some went back to the airport and slept in Mcdonalds as airport was shut .
we were lucky enough to get a few hours sleep at the hotel before heading back to the airport were we changed to 12.40 flight to Phuket and that was delayed and we were going to miss the next conecting flight to Bangkok again, all the time staff gave us little info.
Everyone by this time was very stressed and tired .
we finally arrived in Phuket with half an hour before the next flight and this is were things changed, the staff in Thailand could not have been better met us all at the baggage carousel and helped with the bags got our boarding passes for us and helped everyone to the gate .
the difference between the staff in the two countrys could not have been more different, Malaysia staff did not comunicate with us and ran the other way, the Thai staff were excellent .so in the end our trip that was going to be an 8 hour flight and then on to Bangkok with a short stop over took two whole days and one night and five airports all the time with a four year old kid and over 120 kg of bags, it was the worst experience of my life .
Shane C.
I sent this email 2 weeks ago, still response except auto response saying they would get back to me in 5 days .
Doe your self a favour and book with someone else, these clowns will cost you more in the end and if travelling with small kids DON'T even think about .

All airlines are fraud companies