[Resolved]  Aircel — AIRCEL-GPRS NOT WORKING

Respected sir,
Myself swapnil Sharma working as research scientist in Pharmaceutical research and development center.
Sir, I have taken a postpaid Connection from AIRCEL.I have deposit security amount of 500/ rupees in advance on 26 April 2009.Aircel people ask me at the time of connection that I can use internet unlimited services on AIRCEL-GPRS at 99 rupees per months and 200 local calls also free. The no. Of my AIRCEL mobile connection is [protected].
Sir, Only five to six days from may to June I used AIRCEL Internet services with continuous problems. Since 20may 2009, I am complaining again & again to AIRCEL customer care to rectify the problem. But aircel customer care people always say they will arrange a callback from our technical people to solve Ur problem. But there is not a single call have not come from Aircel side. Sir, I am totally puzzle and helpless from AIRCEL Services. Then AIRCEL customer care people asked me to visit nearest aircel store. I went Sunday 31 may, 2009 to Aircel store at VASHLI, GHAZIABAD, which is seven km far from my home to solve the problem.But there is no technical person to solve this problem The complain no that aircel customer care people give me are as follows:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
Sir please does the needful in my case. I am very thankful to u. It’s a very humble request to solve my problem as my work is suffering and at my home my wife and me in very stressful condition to call again and again to AIRCEL customer care.
Thanking you
Swapnil Sharma
D-6/14, RAIL VIHAR,
INDIRAPURAM,
GHAZIABAD. (U.P.)
Contact no.[protected]
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Aug 14, 2020
Complaint marked as Resolved 
 
56 Comments

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Dear Srikanta123,

As per the system check, we have found that your number has been disconnected permanently. We request you to visit at the Aircel store with the documents.

Warm Regards,
Aircel Social Care Team

no calltune change

sir my name is yogesh godara my no [protected] my no per callertune change karne ke kaha per khate ha ki 24 hours me activate hojayege per kai bar phn karne ke bad nhi ki jab ki mera balance bhi cut gaya or muje galat informasen drte ha

Deactivation of sim card

I have lost my mobile phone with aircel sim card. Kindly arrange to deactivate the sim card as soon as possible. The number to deactivated is [protected]

UNNECESSARY BALANCE DEDUCT

MY NAME KOUSHIK MAJI MY NUMBER [protected] UNNECESSARY BALANCE DEDUCT FOR THIS COMPANY PLZ SOLUTION THIS PROBLEM THANKS

money deducted from my account

i have recharge my aircel number through online transaction TNR[protected]...the amount has been deducted bt its not credited in the main account kindly do the needful guru

always cutting amount from my number

Dear Sir, Aircel company has cutting my phone balance always without any reason and if we call to customer care they will not respond at anytime

i want to close my sim card

i lost my sim card 1 month ago, i complained many times about it, but they didn, t take action on it, please take action on it
Dear Yogesh godaraa,

We would like to suggest you please share the song name in order to assist you better.

Warm Regards,
Aircel Social Media Team

Details call list

Sir, Please send my mobile no [protected] call details in this email id [protected]@gmail.com
Dear Dilip( dilip97),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Dear Suresh Ponraj,

We apologize for the inconvenience caused. Please share the following information to confirm your identity:

Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Dear Customer (KOUSHIK MAJI),

We would like to suggest you please share date of deduction & amount deducted.

Warm Regards,
Aircel Social Media Team

deduct the balance without concern

They deducted the money from my balance activate a net plan without my concern.So I want to refund

subscribing without using any service

I recharged at 7:48, suddenly at8:41 they subscribed rs.30 for utv megatainment...plz return my balance...many times i am facing like this...plz resolve as soon as possible.
Dear Customer(jpsb),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Date & Time of deduction:


To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Dear Suresh Ponraj,

We would request you to visit the nearest Aircel center to get the duplicate SIM.

Warm Regards,
Aircel Social Media Team

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