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[Resolved]  Aircel — GPRS / pocket internet

I m using aircel in delhimy number is[protected],
I purchased a aircel sim card on 10th of june, 2009
I recharged with rs.98 to get unlimited internet, but when i started using pocket internet, browsing/surfing was fine, but download was very poor, when i try to download a file which is more than 750kb-1mb, it doesn't downloads the full file, it gets paused, and now after 5 days the browsing is also getting poor and downloading is literally 'nill', this is pure cheating and looting by them in the name of free unlimited internet.
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Apr 7, 2017
Complaint marked as Resolved 
Feb 20, 2014
Jitanjan Sarkar's response i want my number [protected] of Aircel to be deactivated ASAP.. the sim was misplaced few months ago and i found out today that it is being used by someone else in Kolkata.. it's my urgent request to deactivate the above number which is registered under the name of Narayan Ch. Sarkar.. Thank you..
Verified Support
Mar 07, 2017
Aircel Customer Care's response Dear Mirja,

We regret to inform you that given details are not matching with our record. Please share the date of connection purchase so that we can assist you better.

Warm Regards,
Aircel Social Media Team
 
1194 Comments

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Comments

deactive aircel video talkies

sir, in ma aircel no. ([protected]) aircel video talkies is autometically activate and ruduced rs. 20 after each 20 days . so please deactivate the aircel video talkies form my no . Thank you
Reply

Aircel - 9941124199

Dear Sir, 4 times i called Aircel customer care number, but he is not responding properly, My problem is sms not send, (message not send), please forward my complaint to aircel. Regards, Sathesh
Reply
Dear Customer(shanamsri),

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Reply

phone along with sim lost

Sir, my mobile lost along with sim no [protected] please block the sim
Reply
Dear Prince Manu Chettri,

We apologize for the inconvenience caused. Please share the "Date & Time of deduction" so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply
Dear Customer(suryagar),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Signal Bars:
Current Balance:
All Numbers or specific Number(Sample Number):
Problem Faced Indoor/Outdoor:
Specific Location with Landmark:
Handset brand and model:
Duration of issue:
Able to send SMS on the sample from different number

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply
Dear Sachinder Sachin,

We apologize for the inconvenience caused. Please share the following information to confirm your identity:

Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Reply
Dear Sachinder Sachin,

We would request you to provide the above asked details so that we can assist you further on this.

Warm Regards,
Aircel Social Media Team
Reply
Dear Prince Manu Chettri,

As per system check no video talkies pack found on your number.

Warm Regards,
Aircel Social Media Team
Reply
Dear Sir,

I have want activate for 3g services what to do to activate the GPRS system to send me the details to activate in mu handset.[protected]


regards
abhishek pandey
Reply
Aircel Customer Care's response, Aug 23, 2016
Verified Support
Dear anysha,


Thanks for reaching out to us.We would like to inform you that to start 3g service please dial START< 3g < to 121.

Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
act
Reply
dear sir,

i am in abord my Air cell mobile no [protected] is in roming but few day sim was out of mibile now it is showing resistration failed.

kindly requestion to activate my number since 2009 i am using this number.

thanks and regards,
mirja salam
Reply
Aircel Customer Care's response, Mar 6, 2017
Verified Support
Dear Mirja,

We request you to share the Registered name of this number with us so that we can assist you further.

Warm Regards,
Aircel Social Media Team
dear sir,

The mobile number was resistred in my name MIRJA SALAM BAIGH,
Adress-Bilteruan, Choudwar.odisha.
Reply
Aircel Customer Care's response, Mar 7, 2017
Verified Support
Dear Mirja,

We regret to inform you that given details are not matching with our record. Please share the date of connection purchase so that we can assist you better.

Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Warm Regards,
Aircel Social Media Team
dear sir meri aircel ke sim miss ho gye hh orr mai wo he number phir sey chalu karwana chahti hu tho aap muhj ye btaa dey ke wo sim kis ki id sey le gye hh number hai [protected]
Reply
Aircel Customer Care's response, May 30, 2017
Verified Support
Dear Customer (Simu Bhargava),

We would like to inform you that you need the original documents (of the registered person for this connection) to get the duplicate SIM. Also, we regret that we won't be able to share any detail for the same.

Further, we suggest you visit the nearest Aircel store to get assistance in this regard.

Warm Regards,
Aircel Social Media Team

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