[Resolved] Aircel — Complaint Regarding Cricket Alert Service (Mo. [protected])

astn16

from New Delhi, Delhi

Apr 12, 2011

Address: Delhi

Dear Sir,

I am a small prepaid customer of Aircel having number [protected].
From past more than six months, I am facing issue regarding Aircel value added service known as cricket pack , I have called several times on Aircel customer complain desk regarding the deactivation of this cricket pack, but whenever I called there some time they told me that this pack can’t deactivated, by there end, I (customer) have to deactivate the service from its side and they had given me some tips to deactivate this service which are as follow:-
1- Call 155223 and deactivate the service by my end.

2- Send sms on 155223 with ‘UNSUB CRI’.

3- Send sms on 58000 with ‘UNSUB CRI’.

4- Send sms on 58000 with ‘UNSUB CRIC’.

5- Dial *234*551# and press call button for deactivating this service.

6-Dial 58000 to deactivate the service.

7- Dial 5800031 to deactivate this service.

I have tested, tried and fed up doing all these method through my mobile several times but this cricket service is not deactivated yet, even though I get confirmation sms from doing above method that my services are deactivated but Aircel keep on charging me on continuous basis either 3 Rs. per day or 1 Rs. on daily basis and my services are still the same.

Most of the time when I complaint on customer complain desk regarding this issue Aircel executive either provide me above methods or disconnect the call or put me on hold for some time and call automatically get disconnected.

Whenever I get irritated ask for the complain number most of the times I didn't get.

But somehow once I was able to get the complain number which is ‘1-[protected]’ .when I called back regarding that complain number they told me that this issue is resolved and closed. But still I have been charging on daily basis.

At once when I was extremely unsatisfied form Aircel services I thought of porting this number to another service provider. But I got a call from Aircel retention department that to stay with Aircel and the assured me for deactivating this service but till yet the issue is same.

So now please tell me that what should I do? Either I stay with services or should I port my number to another service provider because at this level I am extremely unsatisfied with Aircel customer service & Unnecessary charging.

Please provide me a permanent solution for deactivating this service or will i port to another service provider because this is my ultimate and last try to find the solution.

will be waiting for your response .
--

Thanks & Regards

Mukesh Asthana-
Mo. No. [protected]
Mail id: [protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

A.MOSES

from Kud, Jammu and Kashmir

Jan 19, 2010

Aircel — criket news

I have being used mobile No.[protected] as post paid since 17/01/2010. the criker news has been activated by 58000 Accordingly I am sent a messege to de- activeted criket news on 19/01/2010 but no messege send me as the de- activate instead of they messeged me you would be charged Rs 15 for a month In view of above I request you to de- activate criket news in my mobile number at the earliest.

Adtya Singh

Jan 21, 2010

I would suggest you to call the customer care and ask whether the service has been de-activated or not and also clarify about the extra amount of Rs 15 which was mentioned in that message.

neeraj kumar rai

from Lucknow, Uttar Pradesh

Apr 3, 2010

Aircel — activating cricket updates

ipl cricket updates is not activated from my side. without my permission that service is activated and the amount was deduced from my account.i talk to customer care excutives and make a complain (complain no is 1 [protected]).After 48 hr they said ur case is solve this service was activated by you.when i said him give me the detail what is my response so that u activate the service?
in that situation they said this service is activated with two ways
1.either they call me and i said yes for the service(i did not do so)
2.or i send sms (that was also not done by me)
plz add my complain and return my amount in my account.
thanks
neeraj kumar rai
[protected]

Rahul Mishra

from Mumbai, Maharashtra

Apr 6, 2010

All these Value added services are automated ones and requires user confirmation for activation, it can happen when you respond to the promo calls or messages. It is suggested that you get your DND activated to block all these calls and messages in future

pradipta roy

from Gurgaon, Haryana

May 14, 2010

Aircel — no disconnection of cricket updates

hello..i use aircel connection ( [protected]).. i am continuosly charged rs 3/day for cricket updates, but i dont need this service. i have called customer care many time regarding this, but they do not take any action regarding my complaint.. they do not even stops this service. it becomes very much unaffordable to me. so please give importance to my complaint. i will be obliged.
thanking you.
p. roy

lkprasath

from Delhi, Delhi

Jun 4, 2012

Aircel has done such things. without authorization activating services and charging customers

vikiking

from Bengaluru, Karnataka

Dec 28, 2012

i deactivate but charged amount again this number [protected] so pls unsub my cricket alert ...

bsumit55

from Bengaluru, Karnataka

May 21, 2015

My aircel no is [protected] cricket services is activated without my knowledge and every day they renewed this service and charge amount Rs 5 . I tried to deactive with sms stop to 155233 but its not working. why these people activate these services without permission? please deactivate these services and refund my amount.