Airtel Complaints & Reviews

I have taken a SIM from Airtel on 7th of June 2013, ([protected]). I was asked to call 59059 within 12 hours and get my credentials verified. I got it done and recharged it with Rs. 255 for 1 GB 3G data, the recharge was sucessful, I tested it and it was working fine. Then I left it for few days and tried to access 3G on June 22, 2013. I was not able to access internet, so i called up 121. The executive there told me that my phone has no validity and I have to recharge with Rs. 28/-. I did it but the problem was not solved. Since then I been calling up 121, everytime i call the line gets transferred to supervisor, the says we will resolve this within 48 hrs. I have waited for 15 days now, I have no more patience left with no choice left. Today I have decided to change my prepaid, postpaid and DTH to someother service provider who actually provides better service.

THANK YOU AIRTEL FOR THE WONDERFUL SERVICE!

I had done recharge for 3g net pack of 300mb that is for rs 103. I had 30 mb remaining in my pack but still money got deducted from my main balance ie balance was rs 95 nd after browsing the balance was rs 60 even though i had 30 mb left in my data pack. So please take necessary action.

Hi,
After discussing with customer care office over phone, an email request was sent from my official email ID, to add my existing AIRTEL mobile post paid number to my current company CUG.

For this there is no HR involvement, I am the one who sent the request mail to [protected]@in.airtel.com. To get added to CUG, email need to be sent by attaching the ID copy from the official email ID.
All this was done after discussing with customer care over phone.

I did the same, but the customer care executive, who attended my email, did some error, and removed my name added my current company as the owner of my mobile.

The bill is getting generated as XXXX company, and address is my residence address.

I have sent many emails to customer care to change the owner from my company name to my individual with all valid proofs, that the number is in my name before adding it to company CUG.
and I always get reply (always same message, they do not even read the email content) to contact nearest relationship center with required document.

When I contacted nearest relationship center, with my first email request to add to CUG, they found that it is the mistake of customer care, so contact main office (Santhome branch).

Now in the branch Santhome-Chennai branch the customer care executives mentions that,
even it is our mistake you have to get a letter from HR mentioning the no issues in transferring the ownership to my name.

They do not want to listen any thing from the customer, they want only customer should listen to them.

My question is how my HR will give a letter on Airtel's mistake?

Atleast if they accept that, it is their mistake, and Airtel can transfer the owner only if there is a letter from HR in an email, I can try to get the same.

But the team over Santhom-Chennai says, it is not the process. On 06-Jun, I went to Santhome-Chennai branch. Now my question is on what basis and which process told you to do the ownership transfer on your own?.

Then there is no answer and I was told to leave the counter, as they will get back to me on Monday (08-Jul) But till now no call from customer care.

I need the ownership should be transferred to my name. For this I am ready to get letter from HR provided, the acceptance of mistake information from Airtel.

I saw so many issues, during my visit to customer care office. All these were done by AirTel customer care team, and finally customers are suffering.
No one cares for that

Thanks,
Ranganath

My airtel dth customer id is [protected] in name of bharat hemrajani and i had normal sd set top box...on 1st july we bought a new led tv and requested airtel dth customer service for upgradation of set top box. I was informed that there will be charges of rs.1800 and we will get 17 hd channels free for 1 month, after which if we need then can pay the top up charges of 175 every month to continue the hd channels.

I confirmed the same and was told that it will be done within 24 hours....there started the horror, i had never in rarest situation expected that had to go thru this just to install and activate a hd set top box that too with airtel.

there was no news till 2nd july so had to call up again and it was informed that the request was not registered itself on 1st july...so again the request was put and i was told confirmation call will come from TPR which is got on 2nd and was confirmed the details once again & again assured it will be done in 24 hours.

3rd july passed but no response and again as an indian customer dependent on the service called up for follow up and assured it will be done within 24 hours.

4th july passed and the same story was repeated...now i realise it was my mistake, i should have at that time changed my mind and gone with tata sky as the were giving connection in 4 hours but still as a fool i agreed to the assurance of customer care and again it was told will be done within 24 hours.

5th july....finally after repeated follow up with customer care and techincal guy...the hd set top box was bought and techinician took back the sd set top along with 1800 rs. and assured that within 30 mins it will be activated.....i waited till evening and as i had got habit of calling customer care so did the same and was told sharp 8 pm SATELLITE will uplink my relay....i felt like someone is going especially for me to uplink the signal with satellite.....sadly no one went in space and 5th july passed away

6th july....after repeated calls from my wife & myself finally the channels came but not the hd channels....again after follow up finally hd channels also got activated and i confirmed it is free for 1 month which i was assured about & told from next month i will have to pay 175 if need to continue...then our family enjoyed watching tv for 7th and 8th july.

9th july....comes the horror day....morning our account is suspended and showing error code 6 : negative balance...my wife called customer care and they told will resolve in 2 hours which was not done as usual and i even won bet with my wife that u guys will not do it.....then i had to call and it was informed that 175 rs for hd channels has been charged to my balance which is why its gone to negative balance and account is suspended..upon insisting that 175 rs was not to be charged then it was told it is mistake and i was told to talk to floor supervisor mr.prabhakar who spoke to me for 32 mins, put me on hold several times and finally disconnected the call.

again i had to call and this time call landed to chennai office some girl spoke again listened to my story, put on hold and disconnected.

again i had to call and this time some gentleman listened to my story and told have booked a tpr call our back end with get back....no response

again i had to call and one gentleman faisal listened to my story..promised me will resolve in half hour and get 175 rs reversed to balance & channels will get activated....as it is said promises r meant to be broken...no result

during this time i forgot i also have an office and need to go to work so left...later my wife called and she was given a brilliant solution that since account is in zero balance u recharge 150 rs..and then executive will reverse 175 rs.......my wife asked him to uninstall the set top box and return the 1800 rs.

again i had to call and i was assured in 5 mins back end team will call...no response.

again i had to call and i was told manager is not on floor....he will call back but i insisted to be hold and be on line....after long hold promised to call back in 10 mins but no response.

again i had to call and i was told pls give us a last chance definitely supervisor will call back in 5 mins....i insisted to give me manager number or regional head number and mail id so i can address my issue but in vain....i was told i cannot talk to regional head.

finally i took these mail addresses from net and by the time i have been typing this mail my both mobile & landline numbers which r registered with airtel did not ring...i do not know how much 5 mins or 10 mins are for u airtel guys.

all these complaints may sound stupid to u but as a customer i was only looking to get an upgradation and activation of hd box....today i have called 9 times but all in vain & u might probably have all the voice call recordings so u can listen to that....but that also i doubt u do because if it was actually done then definitely the quality guys would have worked on the issue & tried to resolve it.

my only concern for today was that inspite of telling customer that 17 channels r free then why the 175 rs has been charged to my balance....if its done by mistake then why is it not being reversed inspite of repeated requests and calls.....why no manager or supervisor willing to attend the issue & resolve it....why there is such unprofessionalism inspite of we boasting such big talks.

sir i have not done any paid games download from my mobile but AIRTEL have deducted inr 50.00 from my mobile @ 5.40 pm on 7th July 2013 so please return my amount as i have not even use this service , but when i dial customer care no body is lifting the phone after deducting the prescribed .50 INR for 3 min ,
but as per govt policy the complaint should lodge @198 without any charge, but the airtel is deducting the amount and not connecting to any customer care persons , this is also illegal


cell no:[protected]

mohan mardraj

Hi,

Customer No : [protected]
I have been struggling for the past one month to activate the A-la-carte package.
I Have submitted online requests multiple times and called up customer service continuously. Every time they say it will be activate with in 24 hours please switch on setup box and wait, but noting happened. Airtel Customer Support is very extremely poor. Also send mail to "ala.[protected]@in.airtel.com" but no responses.

I got a Airtel 3G Dongle in April and it worked fine till June.
I am having trouble with my airtel 3G dongle for the past 20 days and I have tried calling the customer care but it is of no use. They keep saying that it should work after 4 hours and it still hasn't been fixed. Finally they are asking me to update my software in dongle. They gave me a phone number where they tell me that it can only be done for 4G services.

When I insert the dongle in my computer, it shows 'it is not registered'

I am tired of calling them and wasting so much of my time and energy on getting this fixed.

Hi,
Airtel broadband service is so pathetic and their customer service guys are so dumb and arrogant...this cost cutting of hiring cheap manpower/outsourcing...is resulting in making customers lives miserable...especially after paying for advance rental plans...

I have a Airtel broadband with LL no :[protected]

It got disconnected sometime back...when I called up their customer care...they give me a reason as non payment of bills...
The bills were sent to one mail id which did not belong to me...??? If I do not get the bill how can I pay for it...especially when I know that I have taken an advance rental plan...?
Knowing that it is their problem and when I wanted to speak to a floor manager, feeling that he might be a bit more customer savvy...they disconnect the call...i.e after getting through and explaining my problem for about 7 mins...I call again...I have to repeat the whole process...when asked to transfer to a floor manager...they refuse...saying no option...send a mail...when my internet is not working...if you want to complain...you can send a mail to "appellate" id...that is the highest id...or some crap they say...wondering why they did not give their CEO id...?

This has happened not once but twice...

If Airtel is reads this and if my problem is not resolved asap...I will complain to TRAI...wondering if this would help...I would jsut end up wasting my time...much rather sift to ACT or pick up TATA Photon...

Rgds
Kiran
[protected]

AIRTEL DTH…PLZ DON’T BUY….
We have an Airtel DTH connection(Customer ID No. [protected] and registred phone number is [protected])in Kerala state, Due to my stay in Bangalore, I couldn't recharge the same for last 6 to 8 month. On 20.02.12 I came back and recharged with Rs.200.
On 24.02.2012 (around 6.30) I got a call from Airtel DTH customer care officer and she verified the account name and my registered mobile number also asked the non-recharge reason. She also informs me that, Airtel DTS have given a special offer to me. The validity of the offer is 2 days. The offer is, if I recharge with Rs.546 I will get 6 month validity or if I recharge with Rs.1092 I will get 1 year validity. So I recharged with Rs.1092 on 25.02.2012(TR[protected] X[protected]) but not get the offered validity. So I contacted AIRTEL DTH customer care officer and register a complaint on 25.02.12.
Finally, one of the AIRTEL DTH customer care officer contact and inform me that, they wrongly pass the offer to me and he accepts, it is their mistake. So I requested to refund the recharge Amount, but they refund the amount to their agent (I think named OCROxigen). So I went to the agent 4 times and the agent is not ready to handover the amount to me. So Once again I register a complaint to Airtel DTH customer care. But they replied that, they have no roll to get the refund from their agent
Please note the mistakes, coming from the AIRTEL DTH
(1) Wrong offerinformation pass to me by AIRTEL DTH
(2) AIRTEL DTH office refund the amount to their oxigen agent, without askinggeting the confirmation from our side
(3) Not get any relpy from AIRTEL DTH, for our Several mails and calls..
we have no way to continue the service with Airtel DTH. How we can believe in future recharge. I lost all the faith, on Airtel DTH.
So we inform all of you that please don’t buy AIrtel DTH and also don’t believe their OFFERS

Dear Sir/Mam,

I have generated a request of Airtel Online Broadband from airtel website url :
http://airtel-broadband.com/wps/wcm/connect/Airtel.in/airtel.in/home/foryou/broa...⇄
The request i generated successfully on[protected] and i got a confirmation mail and written that their executive will visit my home. But after a long time followup none of person contacted me and after few days i got sms that feasibility was checked.

But its going to around 1 month and they have not processed my request. Today i got a call that i have to visit their Airtel Shop. I told that i have no time then they said you have to visit means they are forcing me. When i contacted their customer care their executive was saying Sir if you have told to visit then you have to visit, I said i have no time please return my money i will go for another vendor then he said no you have to visit we will not return your money.

Name : Rajeev Pandey
CAF No: ONDELHI00383155
Ref No : [protected]
Mobile No : [protected]



thanks
Rajeev Pandey

respected sir,

I want information about airtel no :- [protected]

i want 1) full name of owner
2) full address of owner
3) If try to find age also that person.


please inform me by message on my mobile-[protected] or my Email :- [protected]@gmail.com

please give me details immedieatly

Thank you

Hi,
I am P G Malleswara Rao customer of airtel post paid Account Number: [protected] , Mobile Number: [protected].actually my mobile number is prepaid number. for promotions of airtel employers (telecallers) cheated me with false statements. I have recorded their voices also. I have complained about the people who are called me.But repeat the cheating again with another telecaller.I have Recorded voices of telecallers.

Thank you in advance.

P G Malleswararao.

I had an airtel plan of 1149 for 4mbps/40 gb per month. I had used up my limit 4 days earlier and hence asked the customer care for the smartbytes package as i was not able to purchase it myself. On calling the customer care on 6-7-13 at around 1.15pm I asked the person if I can migrate the plan or buy smartbytes. She didn't clearly listen to my request and in her broken english told me that she has raised request for the smartbytes package. I enquired more about the migration plan and said she should cancel the smartbytes thing as i'm already migrating to new plan and she told me she'll arrange the call back. The call back never came. I called them back again and then they told me they can't cancel the smartbytes request. Furthermore, the smartbytes package wasn't even activated, so i'll be paying 300 for a service which i did not even get to see because their customer representative didn't understand my request. I kept that aside and asked for the migration to 1499 plan to which they complied and said will be activated immediately.
2 hours later, I called them back saying it isn't done yet to which I got another 4 hour extension and and escalation in request.
4 hours later, after calling another time, they told me to wait till 8 hours are over after which they'll contact the backend team.
I waited the entire day. The next day morning the migration hadn't been done and I again called back. This time I got 4 hours extension with a notice that they'll surely release the port. I'm still waiting for activation. Meanwhile I've spent around 50 rs calling their support number [protected] which isn't toll free and takes about 3 minutes just to navigate to speaking with the csr. I'm fed up with their service.

Mob. No.-[protected]
Alternate Contact No.-[protected]
Mobile-NOKIA LUMIA 620
IMEI No.-[protected]
Complain Reference no.-
CBNRA[protected] 19 JUNE 2013;
CBNRA[protected] 27 JUNE 2013;
CBNRA[protected] 02 JULY 2013;
CBNRA[protected] 04 JULY 2013;
PR[protected] 04 JULY 2013;
PR[protected] 04 JULY 2013;
Sir,
I purchase a new handset NOKIA LUMIA 620 on 15 JUNE 2013.AIRTEL is giving a HANDSET BUNDLE OFFER(HBO)in which 6 GB 3G data is provided valid for 3 months.But this offer is still not provided to me.I complain to 198 helpline and APPELLATE OFFICER OF AIRTEL OF RAJASTHAN CIRCLE using E-mail but every time giving me different excuses.Telling me that my mobile is detected as NOKIA LUMIA 5202 in their system so plan is not provided.
PLEASE RESOLVE THIS PROBLEM.
thank you
Regards
JAGARAM RAIKA