Airtel Complaints & Reviews

I am enclosing a letter I have written to airtel which is self explanatory

Account No. 11448939


Dear Sir

This has reference to the internet connection that has been given to us by Airtel. This internet connection was working on a very expensive plan which we could not afford., i.e. 2MBPS unlimited. Therefore we paid the bill which had accrued for Rs.17,400/- in June 2007 and talked to Ms. Nisha in your office and requested her to change our plan to 512 unlimited. The complaint number given to us was 1234618.

We were shocked to receive another bill and realize that the plan has not been changed. We once again talked to your helpline executive Mr. Vikas who assured us that the plan would be changed immediately and gave us a further complaint number 11417339. It is regrettable that no action was taken once again. We have had no option but to stop usage of this internet connection.

At the moment the connection is disconnected and we would like this bill to be reviewed and situation rectified at once.

Thanking you

Yours truly


ISHAAN LALIT
735 SECTOR 15
FARIDABAD

UR AIRTEL CELL NO [protected] SIM ERROR PLS. RECTIFY MY SIM CARD...

I got an account with airtel call home and everything was going fine till September. after that there system starts harassing me by asking 10 digit account number and password when ever i called from registers phone number. They also added some charges in my account during for calls i never made. I am calling there customer care for last three months almost everyday and registered more than 80 complains but till date there is no help. I am fed up listening that " your problem will be resolved within next 24 hours". They sent me my call details stating that all the charges they think is right but the call details i received consisted of half of my account and other calls were from some one else's account. They even don't care for other people privacy. I am being charged around $20 for the calls i did not make. and there is no one to help. i feel frustrated and deserted. These company are good till you don't have any problem with them. if you do no one can help you. I am continuously asking customer care to let me talk to there supervisor but for last 8 times i am being told that he is on phone and I should call them back after 4 hours. i don't know where to go. I am trying to find email addresses of there executives so that i can forward my all complains to them.

pl. send compleate details of my last month bill.
my no is [protected].

Hi,
This is Amit Yerunkar staying in Mumbai. I purchased the Mobile Prepaid card of the "Airtel Everywhere" lifetime sevice pack on the 11th of November in the Erla, from Classic Comunication shop (Vile Parle, West) Of Rs. 999 with new sim card of Rs. 100 of no.[protected] for mobile no. [protected] by submitting all the eligible documents for varification in the name of the my father on 12 November. There is only Rs. 10 talk time for first time so, I was made recharge of 100 Rs. at the same time in the same shop.
The person named Mahesh a operator who made activation from that shop was told me that check the balance the amount on 123 and my card will activate with in 5 min. But now todays are gone no activation done by AIRTEL till. Whenever i tried to make SMS or call from mobile only one message is given by Airtel that my service is not active and please call on [protected] for activation of card. I tried so many times to call and take help of AIRTEL Consumercare No. But not any good respond from them, just ringing phone. And the person "Mahesh" is also not giving good responce to me about my complaint.
I think AIRTEL not having staff to care the consumer's requiredments, there are only want to make fool to people using famous celebraties for their service, and capture market of telecom. They have very poor, sory not poor worst service provider in World.
If i was know that they have such bad service to cosumer i was appraoch to other service provider. Now I am looking for AIRTEL GALARIES for consumer care service, if any one know about the Service Provider near Andheri , please give me address so I can go overthere and enquire about it.
In short I want to blame AIRTEL but, approch have to make friendly towards consumer and give them proper guidance, i[censored] can't it's very shy to say to me
"Your company that you can't do good public relation with normal consumer, You change slogan to Expoide Yourself instade of Express Yourself. ".



Thanks,
Amit

Hi This is Balamurugan. I am Working in a Software Company.
In my Home town air tel Network is very Worst.It means that they giving the small bandwidth to the network. So if the mobile is in inside the Home the mobile did notr receive the signals due to the low bandwidth. Many of the peoples were switched to another network like Aircel,Bsnl etc. If the same problem continues rest of the airtel Prepaid customers also will switch over another Network. Please Take a action to that Problem . The below address is in the Airtel Network.

K.V.Kuppam

Katpadi TK,
Vellore Dt
Tamil Nadu

I am unable to get my international roaming details which i have used. I have just used it for couple of minutes. The charges which they are mentioned is not realistic. None of the customer care executives helping. You can see the following mail conversation. they have given me irrelavant answers. All of a sudden they have stopped responding


Hello,

As per our teleconversation I am forwarding the mail conversations with your customer service executives. I request you to go through each and every mail care fully. You will understand how carelessly my queries are answered. Please resolve the same.



Raghunandan K

-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Monday, October 29, 2007 11:10 PM
To: [protected]@balendura.com
Subject: Regarding your mobile number [protected] [REF:[protected]]


Dear Mr. Raghunandan,

Thank you for contacting Airtel.

As I understand you had expressed concern over the GPRS charges during international roaming facility for the invoice dated 12/10/07 for your Airtel number [protected].

We understand your concern and will work together to resolve your issue.

Kindly be informed that the same has been charged as per the service provider tie up with the Airtel network.

We would like to inform you that the amount of Rs. 4652.59/- has been charged based on the GPRS usage in the International Roaming on the other service provider. Please to be informed that the GPRS usage would be charged based on the International Roaming charge and based on the logged on network tariff charge.

Further, with regard to the concern over the inability to open the link, we understand your concern and will work together to resolve your issue.

We kindly request you to insert the below mentioned link in the URL box to view the details

Click here for tariff details of International Roaming.

http://www.airtel.in/InternationalRoaming_Postpaid.aspx?path=1/6/7/12/63

Kindly be informed that there is current outstanding amount of Rs. 6,053.15/-.

Alternatively, you could just dial -*121*11# to know your outstanding amount and dial *121*13# to know your invoice amount in future.

We kindly request you to clear the outstanding amount before the due date to avoid barring of the outgoing call facility and late fee charges.

If you need any clarifications kindly call us at 121 (toll-free), we will be glad to answer your queries.

Regards,

Premalatha
Customer Support Service
Airtel



---- Original Message ----

Hi,


Repeatedly I am getting the same answers from you I think none of you want
to see the below conversation. This is the total waste of time. I have gone
thru your web site, and found that the tariff which you have mentioned and
usage I have made is not tallying. I feel pity that Nazreen have not read
my
mail properly, the answer is just a cut paste. Please give me some
responsible person's contact in accounts department so that I can speak to
them directly, other wise I will have to take the help of consumer court.
Please read my mail conversation below.

Raghunandan K
[protected]

-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Sunday, October 28, 2007 8:20 PM
To: [protected]@balendura.com
Subject: Regarding your mobile number [protected] [REF:[protected]]

Dear Mr. Raghunandan,

Thank you for contacting Airtel.

As I understood you had concern over the GPRS charges during international
roaming facility for the invoice dated 12/10/07 for your Airtel number
[protected].

We understand your concern and will work together to resolve your issue.

Kindly be informed that the same has been charged as per the service
provider tie up with the Airtel network.

We would like to inform you that the amount of Rs.4652.59/- has been
charged
based on the GPRS usage that was done while you where in the International
Roaming. Please to be informed that the GPRS usage would be charged based
on
the International Roaming charge and based on the logged on network tariff
charge.

Alternatively, you could also view the details through our website
www.airtel.in.

Regards,

Nazreen
Customer Support Service
Airtel

---- Original Message ----



Hi,

This is not the answer to my queries every time you are repeating the same
answers. You can just compare the two emails which have been sent to me
it's almost the same. My question here is The Duration/Volume which you
have mentioned in international roaming bill is too high where in I have
just logged in to check the mail and I have not downloaded any thing.

I am repeatedly asking the same question that Duration/volume is calculated
on what basis???? Once again I sincerely requesting you to not to suggest
me to look into your lousy web link, I am facing the same problem (SERVER
ERROR). I feel, to make your customer aware about the tariff is your part
of responsibility so please help me I don't have time waste on these issue.
Please note that this is company paid connection and hence they are now
asking for clarification. Until then my company is not making any payment.
If at all payment is done which will be deducted from my account, which I
am not going to entertain. Either you give me the clarification, or give me
the realistic bill, I hope there is lot of discrepancy in the bill you are
not helping the customer, other way it is just fleecing a customer. I think
in our company we have more than 100 Airtel connections. Keeping these
things in mind, I request you to resolve the issue in the next mail. Please
do not make me to reply.

Raghunandan K

[protected]

-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Saturday, October 27, 2007 10:01 PM
To: [protected]@balendura.com
Subject: Regarding your mobile number [protected] [REF:[protected]]

Dear Mr. Raghunandan,

Thank you for contacting Airtel.

You had expressed concern over the GPRS charges during international
roaming facility for the invoice dated 12/10/07 for your Airtel number
[protected].

We understand your concern and will work together to resolve your issue.

Kindly be informed that the same has been charged as per the service
provider tie up with the Airtel network.

We would like to inform you that the amount of Rs. 4652.59/- has been
charged based on the GPRS usage that was done while you where in the
International Roaming. Please to be informed that the GPRS usage would be
charged based on the International Roaming charge and based on the logged
on network tariff charge.

Further, with regard to the concern over the inability to open the link, we
understand your concern and will work together to resolve your issue.

We kindly request you to insert the below mentioned link in the URL box to
view the details

Click here for tariff details of International Roaming.

http://www.airtel.in/InternationalRoaming_Postpaid.aspx?path=1/6/7/12/63

Regards,

Premalatha

Customer Support Service

Airtel

---- Original Message ----

Hi,

I am very well aware that the charges are against the GPRS usage while I

was

in international roaming. My question here is where the details of the

charges you have mentioned are????? For example, why is the usage

Duration/volume is high when I was in international roaming on what

basis???

I am repeatedly expressing that the network to which I log on is not a

matter to me, but at the same time I am using your Airtel data card, hence

it is your duty to collect those details of your partner's charges and let

your customer know. However unfortunately the link which you have mentioned

in the below mail is saying "THE PAGE CANNOT BE DISPLAYED". This shows your

irresponsibility in handling the customer, I am extremely sorry to use this

word but I am helpless. You have been no where help full to me because I am

attempting all your instructions very sincerely.

Raghunandan K

[protected]

-----Original Message-----

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]

Sent: Saturday, October 27, 2007 5:16 PM

To: [protected]@balendura.com

Subject: Regarding your mobile number [protected] [REF:[protected]]

Dear Mr. Raghunandan,

Thank you for contacting Airtel.

You had expressed concern over the International Roaming charges for the

invoice dated 12/10/07 for your Airtel number [protected].

We understand your concern and will work together to resolve your issue.

Kindly be informed that the same has been charged over the GPRS usage made

in Thailand and Australia.

We would like to inform you that the amount of Rs. 4652.59/- has been

charged based on the GPRS usage that was done while you where in the

International Roaming. Please to be informed that the GPRS usage would be

charged based on the International Roaming charge and based on the logged

on

network tariff charge.

Click here for tariff details of International Roaming.

http://www.airtel.in/InternationalRoaming_Postpaid.aspx?path=1/6/7/12/63

Regards,

Thiyagarajan

Customer Support Service

Airtel

---- Original Message ----

Hi,

Thank you for your assistance. But I am still not clear about the

international charges, please find attached my bills. You have mentioned

that the charges are as per Airtel partner but I don't mind who your

partner

is, since I am your direct customer. I have just used GPRS to check my

mails

for very short duration. Please give me the detailed clarification. My

company is not willing to accept these incomplete details to make the

payments. Please give me a clear picture, till then my previous mail holds

good.

Raghunandan K

[protected]

-----Original Message-----

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]

Sent: Saturday, October 27, 2007 2:10 PM

To: [protected]@balendura.com

Subject: Regarding your mobile number [protected] [REF:[protected]]

Dear Mr. Raghunandan,

Thank you for contacting Airtel.

You had expressed concern towards the ebill password for your Airtel mobile

number [protected].

We understand your concern and we will work together to resolve your issue.

We would like to inform you that the Airtel bills sent are password

protected. Hence, we would request you to kindly send an SMS in the below

mentioned format to 121 [toll free] to get the e-bill password.

Ebill<>password [Note: - <> is space between ebill and password]

Alternatively, you could also view the bill details for the last three

invoices through our website www.airtel.in after four days from the bill

date. Please find below the procedure for the same.

For New Users-

????? Logon to our website, www.airtel.in

????? Click on register and register your account by filling the online

form.

????? An SMS would be sent on your mobile informing about the user name

and the password.

????? Please login with the given username and the password and you would

be able to view your mobile account details.

????? Click on "My Billing" option

????? Click on "My Bill details" and select the invoice period to view the

details.

Regards,

Kalaiarasi

Customer Support Service

Airtel

---- Original Message ----

Hi,

This is further to my discussion with your various customer care

executives.

(Mr. George, Ms. Nikita etc, etc,) I am unable to get the details regarding

my international roaming usage. I have been told that to see the details in

your web site. But so far I am yet to receive the password set by you

despite of my 3 calls to your customer care. Please note that your bills

will be kept pending until you give me the details of international roaming

which I have used. And no late payment fee shall be entertained. I am going

thru a great inconvenience, if this still continues; I will have to

discontinue the relation ship with Airtel. Please feel free to call me for

any clarification. Hope my lines are not too harsh. Early response is

appreciated and also will help me to pay your bills well within the due

date.

Regards

Raghunandan K

Manager- Technical Services

Bangalore- 560091

Bangalore

Cell: [protected]



(See attached file: MobileBill[protected].pdf)

the phone is lost.the number is [protected].but we want to block the sim and we want the customer care number

Why Airtel is charging such exorbitant charges for gprs services @ Rs. 14.99 per day, when the downloading speed is so slow, I think they should charge only @ Rs. 7.00 per day.

Hi,
This is very disgusting to inform you that I had just got an airtel connection.Firstly I was forced to take a hello tune even if I dont want it secondly you were unnessarily deducting my balance everyday .Its upto you to improve your customer support at Chennai or else may force me to cancel my connection and opt for another service.

Hi
I have a mobile prepaid connection from Airtel. I have recharged through ICICI online recharge. Monet is debited from my account but no recharge is done yet. I have registered numbers of complaints regarding that to the customer care executive. but no update has beed recieved yet.
They people are befooling me sayin tht we need some more hours to update that. Its more than enough. I have no chance of getting my money back. can you please help me in that.
My Phone no is [protected] and the transaction report is
03/11/2007 BIL/[protected]/0101/[protected] DR INR 100.00
Thanks
Regards

Airtel is cheating by deducting Rs. 1.50 everyday from my prepaid balance from my prepaid account [protected].

Many times I called Airtel Customer Care to get it de-activated. But after few days it is activated by Airtel itself fradulently to cosume the balance amount.

Airtel customercare executives refuses to record complaint for this.

At present the Airtel system is such that this can not be prevented by the prepaid customer.

This is a well planned tecnique of getting the money from customer in fradulent manner.

Can any step be taken against the Airtel Top Manangment for such fradulent practice and can this be stopped by any means?

hi,

i am an airtel user for the past three years.. and i am really sad to write this.. airtel being the biggest cell company at india, is playing such an irresponsible role which i never expected from it ...

my cell no. is [protected], tamil nadu (outer chennai connection)///
it was a student pack.. there was a facility given by airtel called Closed User Group , with which call rates become 30p/min among the group.. i made that and was using it ...

now, airtel has launched a very good 97 booster with which call rates to local airtel can go to 10p/min, and 5p/min at night time... so, for this only i changed myself to TALK MORE plan, and then i took the booster, but amazingly
when i called my friend (who is in CUG also) , it cost me 30p/min and not 10p/min.. on this while talking to ur customer care i came to know that with the CUG nos. this 97/- booster will not be applicable.. on my request to close down the CUG, the plain i got was --- "THIS FACILITY NO LONGER EXISTS, AND HENCE NO MORE NUMBERS CAN BE ADDED OR DELETED .. "

i requested and told my problem .. on that they said that it will be cancelled in next 48 hours.. and will be intimated to me.. but nothing like that happened.. such great heights of irresponsibility have never seen ..

i don understand how can airtel give us a facility and then take it away without any notification... and even i[censored] r taking it back, atleast option should be there to revert back to normal state...

i am really disgusted after all this and hence writing such a long mail .. i hope that senior officials at aitel , will get the seriousness of the matter, and will resolve it at the earliest.. i hope to see the solution very soon, thinking about the name and fame of airtel ....

pls solve this problem soon...

Mayank Pandey---
[protected]
[protected]@yahoo.co.in

5, 50, 500, 5000 - Store N number of mails in your inbox. Click here.

Hello Customer Care:

i have been using airtel prepaid sevices since three years without any inconvinience, but last month i got a message saying that i have utilized VAS services and a amount of 56 Rs has been deducted from my credit on 16 Sep 2007.

i have registered a complaint against this and got a reference number and this was repeated for almost 6 times and still there is no responce from you people.

I need a response through email or phone with in 48 hours, this is the last time i am requesting for....

The reference ID for launching the complaint is [protected]. My mobile number [protected].

If the request is not resolved, with in said period, will face legal action.

Thank you in advance

Amjad.

Any chance to convert my airtel prepaid noumber to Vadafone network. I need same no to use other net work

Hi,

I am Idris shaikh using Airtel Prepaid card number[protected] was out of service before the validity got expired it is still 11 months remaining for my prepaid validity to get expired I tried to reach the customer care executives many times but cant get through.

Please kindly activate the card(ASAP)
Idris

I ([protected]) Airtel prepaid customer. My Relative ([protected]) also Airtel prepaid customer. We both made activated add-on service last month. Eventhough service is activated they(Airtel) have taken normal charges only. I have complained about this 3 times (7 Oct, 14 Oct, 30 Oct). When ever i called to them they told "sorry for inconvenience and This problem would be rectified within 24 hr". But still date the problem was not rectified. Is this trusted service? or Am I fool to call to them these many times about same problem?
Are they reliable/efficient service providers?

The Status was saying that add-on service is active. Can Airtel rectify the problem and give back money? otherwise I will switch to other service provider.

Dear Custome Care Executive,
I have a mobile bearing no [protected].Its a prepaid connection with 1 year validity i.e., upto Feb08.When my balance is getting exhausted I went to a near by Airtel service Dealer at Kolata 4 days back and requested him to give a top up card of Rs110/=.But he said it is Rs120/=Then I said Ok and paid the money also.They had transferred thro their mobile and told me it was Successful.But till date the amount was not transferred and I am unable to operate it.When I tried to take up the matter with the local Airtel office thy initially said that within the next 8 to 11 hours we will get back to you with full details but never turned back.Today when I had taken up the matter with them ,they were telling me to Hyuderabad officei.e., on[protected].The number is providing only recorded services and it says no such number is in existence.What is all this.?Please let me know as to what has happened to my balace and how to get my mobile operationalised?
Sincerely
KRMRAO

From,
Sreekanth Sagar
Mundanthazhath
Anchelpetty P.O
Pampakuda
Ernakulam
Kerala-686667

I cannot get the following offer
Date of offer:15 October 2007

"Talk at 20Ps.now Call loc A2A20Ps.,loc A2M49Ps.,STDA2ARe.1.Just payRs.35/month.Sms TALK to 650toactivate .Applicable on certain plans only"

Mob No:[protected]
I contact to this office,But cannot activate these offer into my Mobile. Please activate this offer to my Mobile.
I contact the following No. tomorrow.
Complaint No. in Airtel Office:[protected]
Date:21 October 2007

I am user of GPRS from Airtel Mah (KHAMGAON -Vidharbha) since from it begin.A problem i have not activate or using GPRS in last 15 days but Airtel Deduction debit on my balance account Rs.14.99 Paise per day from 26/10/2007 to up to date (07/11/2007).
I have complaint customer care centre three times but their response is zero and their is no changes in the deduction and Refund my last Amount. what can i do?
I also complaint on(05/11/2007) Airtel prepaid Vidharbh Zone at Nagpur.
I request for BHARTI Tel CEO and other responsible person please close this pockectcutting behave for customers and harrasment. i think your company is not begger?
Also GPRS speed is very slow like bulluckcart. Advt seen. how compare service ?