Sir/Madam,
I undersigned, a r/o HNo.16/497-I, ST.No.14, Bapa Nagar, Military Road, Karol Bagh, NewDelhi-110005, intends to install an Airtel landline/broadband connection at my residence. I approached for the same, in the Pusa Road branch of the company and I was told by the Executive that though there is availability of the connection in the area, but the connection can not be installed at my residence. However, no reason was divulged for the same. Similarly, following my request on date (October 12) lodged vide no. 715756, a SMS containing the inability of the company to provide the same was also received. Again, no reason for not providing the connection was indicated.
2. Later, it has been observed that an Airtel landline connection (No. No.[protected] is already in existence in vicinity of my house. As such, it is presumed that the undersigned has been singled out.
3. It is therefore, requested to reconsider my request for Airtel landline/broadband connection at my residence at the earliest, so that may relation with your esteemed company may continue for ever. It is assured that I will help your to obtain more Airtel connections I the vicinity of my residence, if I am provided with the connection.
4. Expecting a favorable response for your side.
(Kanhiya)
HNo.16/497-I, ST.No.14,
Bapa Nagar, Military Road,
Karol Bagh, NewDelhi-110005
Aug 13, 2020
Complaint marked as Resolved
I am airtel customers with Airtell data card (No. [protected]- Account Number[protected], since last five months.
Background
I am an airtel data-card customer since last five months. Since the time of connection only I am facing issues with the speed & vailability of connection and the services as a whole.
I have logged several complaints and have spoken with customer care infinite number of times but have not been heard so-far. I am paying INR 1124 /month(infinite download-No Cap service) as the services charges for the services availed by me but till now, I have not been able to get the transmitted volume more than 0.75 GB.
Please note that I have this airtel number as data card so, I am reachable on my alternate number but these tickets have been closed without even talking to me. [I checked and found that they were generally calling on my data-card number and close the ticket(I do not have any clue, how can some-one try on data card number)
Actions Taken by me:
1. Speaking to Airtel data card services several number of times.
2. Follow-up on the complaints raised by me. As I mentioned most of them got closed without speaking to me)
3. Tried reaching you to Nodal office & Appellate in Mumbai (Nos.
[protected] & [protected] - As given in website for grievance ) but no replies on the calls to these numbers also. [I am surprised].
Request for help by your forum please.
Regards,
Rahul Rai
(h/P): (+91) [protected]