Airtel Complaints & Reviews

Sir/Mam,
I am Swati Agarwal with Airtel mobile number [protected]. This number is not contactable to your customer care numbers like 121, [protected] etc. with the statement “this service is not available on your number” from last few months. When I contacted to your customer care on 25thJanuary’10 through another Airtel mobile number [protected], your customer care executive assure me that this problem will be resolved soon. But when I got no response from your side up to a week I again contact to the customer care & your executive replies me that there is no complaint registered for your mobile number therefore I had again register the same complaint & got complaint number[protected] by your executive. When again I got no response from the company till today I again contact to the customer care number & asked for the above mentioned complaint number, your executive (Ms. Shabina) responds me that no complaint is there on above mentioned complaint number.
I hope this mail helps this dis-satisfied customer of your company by tomorrow. Otherwise I will bound to go to the consumer forum against Airtel.


Thanking You

Yours truly,
Swati Agarwal
Mob. No. - [protected]
E-mail id- swati.[protected]@yahoo.co.in

I paid 1000rs from my bank account for refill of my Airtel Mobile. The amount was neither credited in my mobile nor refunded in my bank account. I am following up the same so many time with Airtel and Bank. Bank is telling that they have paid to Airtel and Airtel is telling that they have not received the amount.

DEAR SIR,



I am using airtel service since last 5 year and using two airtel no which is [protected] and [protected], but unfortunately this time I met with incident for which I haven’t got good response from 121 services



I got call from airtel executive last Thursday i.e. on 3rd dec, 2009 as I was getting previously regarding new scheme in which executive offered me 30 paisa flat outgoing with zero rental plan and also life time CLIP free so I Agreed to that scheme and she send executive to my place and collected Document and 700rs CASH which was deductible from my monthly bill amount



But after 2 days she was not picking up call and then I complained to 121 customer service and my ref no are 29789864 but not get good response



I got call from no [protected] and her name what she told Is NEHA and calling from malad office. And the executive came to my place his name is ANIL.

And he gave me airtel customer copy and he signed on that.

please suggest me on ths matter ASAP

Sagar Doshi
[protected]

when I am in in Jamshedpur I am informed through service message from Orissa Airtel( though I am a customer of Orissa Airtel Telecom Circle) that Roaming Rs44 Special- Outgoing A2A 1p per Sec, A2O 1.2p per Sec and Incoming 80p & 60p respectively. But when I tried recharge with Rs44 through E-Recharge no recharge happens and replied with "Recharge not successful on your mobile". This happened from 8th Feb,2010 onwards i.e. from my arrival in JSR. So I unable to enjoy the calls at reduced rate. Whenever I tried to contact Customer Care 121 after some voice messges it automatically disconnects.

Mr. Sunil Bharti Mittal ..Ru listening ?????
Hi ,
I want to bring this incident to your attention.I had an airtel number which I transferred to my tenant.Itransferred this connection legally with the Airtel's approval
After 2 years - our tenant moved from my place and Iam not sure where he is and is not in touch.Last I heard was he was statying in abroad.
To my surprise - the bill on this number is unpaid...

iam a 7months conceive person, the subject airtel number giving so many mis calls in the midnight & days. While trying to call back the person is not attending the cal also switch off the phone. This has been started from January 2010 last week. Please take proper action againrt this caller

Airtel has launched so called my airtel my offer on *121# which its customer care executive says is common for all offer.
On 3rd feb i checked *121# and offer said "On RC 100, get 200min talktime. (125 turant aur 75 in 48 hrs.). Same offer i confirmed with executive on 121 same day and did recharge. Till today i haven't got left 75 min talk value. After calling customer care again, executive says after checking details to call 12131 and not *121# for offer. Even after telling him whole story, he says he is helpless and asked me to check same offer on calling 12131, if it exists i should go to ARC. These offers keep o changing where they mention offer of the day just for you and this person(exec) asks for such solution.
According to me Airtel has many a times succeeded in fooling and looting customers in some or other way. If they cant afford offers why do they offer it? Atleast twice in a year one needs to waste time in rounds of ARC where people say we don't have database, call 121 and circle continues. These companies think consumer is fool rather than consumer is king.

Air Tel is making wrongful deductions from the available balance of pre-paid customers. In the past also on two occasions I had been wrongly charged for Hello Tune/Panchang.
Today I received a msg in my mobile No.[protected] thanking for having subscribed to the Matrimony Service whereas I had not subscribed for the facility.
After seeing the msg I had contacted the customer care centre and had lodged a complaint number[protected] following which I received the msg for unsubscription.
However, Mr.Yogesh Kale, customer service execute confirmed during my tel talk that there is no request message from me.
Un-noticed the money gets deducted from the innocent customers and Airtel is making money through these unfair means.
Airtel should stop these unfair means

hello sir,
This is Vijay Gudadari from the city belgaum state karnataka..
I've applide for the airtel broadband services before 15 days and i have paid rs2500/- in advance. I still have not been given the connection as i've even called them up many times..
Area: Sharaff colony
#109
opp to VLCC
tilakwadi Belgaum

AIRTEL FAULTY ADMINISTRATION

I have an Airtel Mobile SIM Card with No:[protected] which I have taken in December 2004 from M/s. Harikrishna Medical & General Stores, Ferozguda, Balanagar, Hyderabad. I am continuously using this number since then. On 30/01/2010. Recently I lost my Mobile phone as well as the SIM Card. When I contacted Airtel office for Blocking of my SIM, I was very much annoyed to note that the SIM number allotted to me was in the name of some Satyanarayana Reddy. I realized that I am using the SIM for the past 5 years which was not allotted to me.

Similar bad experience I had with Airtel recently. Some 3 years ago, I had gifted a Cell phone to my daughter on her birth day with SIM No:[protected], which I applied for registration on my name. This also I purchased from the same dealer(M/s. HariKrishna Medical & General Stores). Recently, on 8/12/2009 my daughter lost her Mobile phone near and when she contacted the local Airtel office, she was shocked to note that the SIM was registered in the name of some Mallesh (Medak Dt.).

While in both of my cases, AIRTEL has blundered beyond any reasonable excuse, what is the guarantee that similar blunders are not committed in case of lakhs of other subscribers. If that is case, the national security is at peril.

I doubt whether there is any Customer care administration in Bharati Telecom? What is the guarantee that they are not allotting SIM cards to Anti nationals and criminals with the details obtained from innocent and genuine people.

I advise the Bharati Telecom to check 100% the SIM card numbers vis-a-vis the individual original application forms for SIM cards immediately.

I appeal to the Police department to consider my concern seriously and instruct the Bharati Telecom to start the exercise immediately and report to you back.

I am a user of Airtel Broadband in Delhi No. 45660188, recently got transfered to Jaipur & called Airtel customer care to transfer my connection to Jaipur from 2 jan onwards till 9 Jan till the day I left Delhi, I was told that the Modem will be collected by a Airtel representative from home, I made atleat 4-5 calls & every time was assured that someone willcall fix up an appointment & come & collect the modem & I can get a new connection in Jaipur. Till the last day I was supposed to travel I kept calling but no one came. After reaching Jaipur I called the customer care again & I was told the area I stay in Jaipur(Mansarovar) does not have airtel coverage so my account has been automatically sent for disconnection & cancellation & will receive no bill as there is no usage but to my surprise I have been sent a bill of Rs 556 for the previous month.
When the connection is to be sold countless calls are received & representatives visit you but at the time of cancellation there is no customer service, the customer service is not only till the ime a person uses your service but also after that, & I just did not want to cancel the connection it was due unavilibility of network by Airtel & not me.

WORST SERVICE ever seen by any Internet service providing co., they have not start our lease line in the given time....& so we have incurr heavy loss in our work & we are also thinking to consumer court for the same

Respected sir,
I was talk with customer care about chat belling .he is not register my complain my charges had deducted in chat function which is not activeted by me .Iam calling to customer care .he is not disativate my chat function and say me to call at 187 this number is not intilling .my cell no is [protected]. plese resolve my complain and refund my rupees who is diducted in chat function.
thanks
with regards
shree dhar jha

Sir,

I was staying in Dwarka, New Delhi, and got an Airtel Landline/Broadband connection ([protected]) installed at my residence. As I had to shift my residence from Dwarka to Netaji Nagar, New Delhi, I had requested Airtel to disconnect the landline/broadband connection. On 14.11.2009, representative of Airtel disconnected the line and removed the telephone insrument and modem.

Airtel had sent a bill for this telephone for the period 17.11.2009 to 17.12.2009. I have repeatedly explained to them that the connection was disconnected, instrument and modem removed on 14.11.2009 and there is no question of raising a bill for the period 17.11.2009 to 17.12.2009. But Airtel representatives continue to call me on my mobile for making payment.

I request your help in the matter.

Hi,
I am a Postpaid mobile([protected]) user of Airtel since long days back(from the day Airtel lunched in Orissa) .I got a sms on 04:02:2010 that there is a offer against postpaid user that they will get the connection in Rs. 999 with one month free.I have followed the instruction to buy over phone and followed by my phone i got call from Airtel's Mumbai office from[protected] and told me to deposit the money through their collection agency Shell Transource located at Bhubaneswar.At that pont of time I talked to that customer care executive regarding terms and conditions of the connection and she took the address where the connection will given and checked out and confirmed, once you deposit the amount within 24hrs you will get your connection Then the guy came to me and the guy came and I have deposited the required amount on 05:02:2010(2:43pm.)After that i didn't get any calls from Airtel's side rather I called up many times their customer care unit and many times it was showing inactive.Then I have emailed to airtel digital tv section at [protected]@airtel.in but on 6th of Feb but only received the digitally replied mailthat we will revert you back shortly.But there is no calls from their side.Today also I called up customer care unit at 10:310 an talked with their representative Mr. Asish Baranwal and he provided the customer id noi.e([protected]) when i asked for that.Repeatedly he also told me today you will be contacted by our unit shortly but it didn't happen till now.
If they are committing to get the connection within 24 hrs If it didn't happen then why they are giving so much publicity in TVs' medias and not also contacting also if there is any problem.It's a thing of Entertainment (which is attached with Emotions and feelings) to get relaxed.If to get a connection we will have to chasing behind time and again and waste our time .
So requesting you to please consider this matter and do the needful at the earliest.

Thanks and Regards,
Goutam Nayak
Bhubaneswar
Orissa
M-[protected]

my name is harshad jadav from vadodara gujarat, my mobile number is [protected] and i request for detail bill till december 2009.that time deduct chrges for detail bill, but not collect detail bill 16 jan 2010 after calling customer care that time my complain FFD but till date no solution, today i send mail nodal officer given airtel service is very very poor he is given 24 hours for wait .. but airtel company deduct amount and not given good service why ?

I want to activate SMS10 service i.e offered me from Airtel.
But If i send Activation request as "SMS10" to 51619
i got reply as " Inalid Requestor Mobile No."
I contact Lots many time to customer care but no one tell me what is problem..
I want that ..
Airtel Find out solution to this..
& i can able to activate & deactivate this service whenever i wants. There is no need to contact customer care again & again..

I am always with Airtel... But Plz I want this service....

'' hello sir ''
i am the user of airtel broadband with net connection ' sir' i registered for this complaint my airtel landline is not working i think its dead so i kindly request to you please accept my complaint my address [8149/6 arakashan road, multani dhanda pahar ganj new delhi 110055]

Dear Sir/ ma'am,

I am Sartaj Singh Chawla and have been a loyal customer of Airtel landline and broad band services for approximately two years now.

I have used the Airtel landline and broadband service for delhi - ncr region.

Unfortunately I had to relocate from Delhi and had to have the Airtel landline and broad band service permanently disconnected in the end of November'09.

I cleared all the bills before requesting the disconnection and received a confirmation of the disconnection around 11th of December-2009.

Incidently even after having the landline and broad band services disconnected, I received a bill against these services in the month of December. I was shocked by such treatment from Airtel after having such long working relationship with this company.

I called the customer care for Airtel for clarification. And was informed by the customer care executive "that the bill for land line and broad band services was tendered to me as I had requested re-activation of my account".

Last two customer care referrence numbers - [protected] and [protected]

This so called/proclaimed re-activation was completly baseless. I tried to explain to the customer care executive that I had moved from the city and there was no reason for me to have the number reactivated. and a fraud had been commited.

However I was informed by my peers and colleagues that I should still pay the bill for december even though an unauthorized activation of my account was done and request for re-cancellation.

I cleared the bill for the unauthorized re-activation and again requested for re-cancellation.

I called the customer care executives umpteen times on the expiration of their promised SLAs and was promised an new SLA each time on some pretext or the other. This was ofcoruse if I was lucky as most of the times my call was simply ignored or dropped.

To my knowledge, I have received more bills for subsequent months even after having payed bills for illegal reactivation and requesting for cancellation twice and Airtel has simply not been able to disconnect my connection, apparently this is too difficult a task.

It appears to me that I have now become a slave for Airtel and would need to keep paying airtel for the rest of my life. I was not aware that corruption existed at a corporate level with such a huge company.

I request your help and guidance on this matter as I have reached the limit of my fiscal and mental health trying to get this matter resolved.

With Thanks,

Airtel's most loyal servant

Sartaj Singh Chawla
+91-[protected]
sartaj.[protected]@gmail.com

I have purchased a airtel top-up recharge card, worth Rs. 30/- from, "Connection" situated at 234/4a, A. J. C. Bose Road, Kokata - 700020. when i start recharging, a messege appered that this is an used card. Next day i omplained to the store keeper, he told me that he will talk to his representative and askedme to come to next day. on another day, he told me that, they are not finding any voucher for this card is being purchased by them but accepted that they sold ot to me. they refused to give my money back. they doing fraud business over there, plese do take action for it.
regards:
Gurmeet Kaur.