[Resolved] Airtel Broadband Services

[Resolved] Airtel Broadband Services — nodal officer

V vijayram from Dehra Dun, Uttarakhand May 8, 2010

Something that I find funny about aritel's complaint redressal mechanism is their turnaround time. Customer Service Center response time :24 hours Nodal Officer: 10 days Apellate officer: 3 months A person who contacts the Nodal officer would have already spent sufficient time dealing with the incompetent customer service executives leaving him unsatisfied. If the nodal officer takes 10 more days to turn around the job, isn't it a criminal waste of a customer's time and energy. And 3 months for a Apellate officer is ridculous by any standards? Are we still living in the license raj where people would be waiting endlessly for the problem to be resolved cuz there is no other alternative? Such timelines seem more like a strategy to frustrate people and force them to live with their problems than attempt at a solution. Any self respecting organization would be ashamed to publicly announce such timelines. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

manikab2007

from Bengaluru, Karnataka

May 18, 2010

Dear Airtel Customer ServiceTeam,

First of all you need to understand the problem. Don't just blindly go to a response in your knowledge base and paste it without understand the issue. What the heck you can do about the time published by your esteemed organization for issue resolution by nodal office and apellate officer?

Rajendra

deekay403

from Mumbai, Maharashtra

Jul 25, 2011

Airtel is most bogus company for Limited plan Broadband service...see my problem which I m facing every 20Th to 25Th of the month...

Due to Airtel web site problem, I am unable to view my updated data usage properly from 21-7-11 to[protected].30 pm, my data usage was displayed only one figure 636 MB and date 21-7-11 is displayed every time. I have loaded my complain on dated 24-7-11 regarding
this problem. Please refere my complain no. 1220286 and also old complain no 933456, 946240 and comment no. 6253400. I think Airtel is cheat me every month on 20th to 25th

Dinesh K Shah
[protected]@hotmail.com

ARUMUGAM M S

from Madhugiri, Karnataka

Nov 26, 2012

I am arumugam m s [ muniswamy subramaniam arumugam ] I booked for broadband new connection paying the deposit amount of rs.1000/- on 25/07/2012, I was told that it will be attended within four days, one technician visited my house after five days, and he said here there is no tower or junction box to connect, then I was told inform to cancel the order, I cancelled after ten days and informed the staff who collected the deposit and inform customer care also, on 17/09/12 I received the message and the refernce no.[protected] kk is 22037086 and they will get back me on 01/11/12, since to-day [26/11/12] there is no response, kindly look into the matter for the deposit amount at the earliest and solve the complaint, application no. TBLR CEF 525782 AND MY CONTACT NO.[protected]

re_va

Oct 2, 2020

There is something seriously wrong with Airtel quality of apps and online services
1. App cannot be downloaded
2. No way to see account balance
3. No sms or OTP coming through on the airtel number
4. No live chat for immediate resolution or escalation
5. No security against hackers

Looks like Airtel will very soon go the Docomo way, hopefully this time a better service provider like Jio buys Airtel

Only thing Airtel still has is plans that Jio provides at almost half the price. Since 2018 I have been wondering what is the point in sticking with Airtel, very furious with Airtel services