Airtel Complaints & Reviews

I am your customer and my landline number is [protected] . You have provided a free calls facility from my landline number to spice moblie No.[protected] with the above landline. This sim has been misplaced by me of spice number [protected], You are requested to stop the above number. Instead of [protected] plese allow me to have the same facility on Airtel ne number [protected] as a special case. i will tb thankful to you.

For brodcasting mobile signal in my village for more mobility in your company you have more scop and customar in our area but less signal laval.
address


milind jagtap
At katwadi, Post; kolawadi
Tell: velhe, Dist:pune (Maharastra)
mobile no [protected]

I activated Airtel wap on my phone number[protected] from the internet.

I do not own a wap enabled phone so have no way of de acrivating it.
I use a nokia 1100.
Got an sms charging me for it.
but no way to de activate it.
John Frey

I have 2 MBPS connection but since last 15 days I am receiving ~200 KBPS speed. Airtel tells that they migrated a server for my area so due to this it happening. Airtel did not inform me for this; even they are not ready to give a refund for this trouble. I registered a complaint (#[protected], still facing the trouble. If this doesn’t get rectify and if airtel does not give me waiver for the trauma period of 15 days I will lodge go to consumer court.

Dear Sir,
I am not activating any LOGO PACK (BW LOGO) subscription service on my mobile number which is [protected]. But I have been charged Rs.10 three times by the following massage:-

You have been renewed for (Logo Pack, BWLogo) subscription service on airtel STK. You have been charged Rs.10.

I have already contact costumer care many times and also this service have been deactivated by a complaint number 274407 on DECEMBER 31, 2008. But also beside this happened, I have been charged again Rs.10 on JAN.13, 2009.This is highly disgusting, irresponsible & unprofessional from behalf of Airtel. You are requested to look this matter and deactivate this service from my number and also return my balance.
with regards,
nitesh jain
[protected]

HI
i had airtel broadband connection in my father's name in Indore. when i joined in Bhopal i asked airtel to transfer our broadband connection to Bhopal. i had changed my ordinary modem to a wifi-enabled one a couple of months ago and i brought that modem with me. when airtel guys in Bhopal came to activate my internet connection i had to pay Rs 200/- as security against the modem (which i did not need, adn did not take) here in Bhopal again. After i began using my connection here, airtel people began troubling my parents for the modem in Indore. they have double security against that modem, they have proof (they have the serial number of the modem i am using- in Bhopal also they noted it down) that i am using that modem for airtel connection only, and i don't have a new modem here. still, they are asking us to courier that modem back to indore and again pay for a new wi-fi modem here in Bhopal.
my question is why are they harassing my parents like this? and what is the use of subscribing to a large company like airtel if they are going to behave like a small local comapny, and refuse to let us use a modem we have paid twice for, and transger it with our airtel connection??
maybe there was a mistake but, when i asked for the tranfer over email and over the phone why was i not isntructed to hand over the modem? when i was getting the connection here, why was i not instructed then??
now why should they upset and harass my parents in Indore??? i won't get a refund instantaneously but i'll have to pay for the new wifi mdoem right now!
what is the use of trusting a company like airtel if it is going to behave like this with 4 yrs old customers?? and we even use a prepaid sim card of airtel's! why shouldn't we stop using their services if they are going to trouble their honest and paying customers like this??
I hope someone high up looks into this incident and changes their behaviour and policies in favour of the customers. it has been very troublesome and worrying and disgusting to take care of this entire issue as i have not been dishonest with the company in any way, and have actually paid more than i should have had to.
Reva.

Dear sir/madam
pls stop sending unwanted jokes and messages to my cell no ([protected])
My name is Jagjit singh puri

This is not so good from the Airtel Mobile Network . Without using that Subscription Text Based Services or Airtel WAP they use to charge 10 Rupees daily from my account. and when i am Complainting about they are not deactivating the Service they are giving reasons that it is wap based or text based service. while Complainting about this service regularly they are not providing Complaint no. to the Consumer. each and every Complaint when consumer providing complaint about the service they shold regularly provide complaint no. i am fed up of airtel cheating service.

sir, i have been an airtel postpaid customer from the past 4 years, made all my payments on time, infact made excess payments every month and even now my account has a credit balance.
i have been facing network problems at my residence since the past one year, been complaining over the phone, via mail and even written complains.due to the network problem my calls are dropped very very often and i need to make calls to the same number over and over again and i am being charged.
airtel promised to install an internal antenna booster at my place and refund me the network bonus promise, but never did so.all my complains are waste and no action is being taken.
i am writing to the consumer forum as a last resort and i will really appreciate if some pressure is put on airtel and the solve the problem as promised.i m sure soo many airtel user near my house have the same complains but dont know wht to do when unattended.
i request u to please do the needful and help me .
thanking you
fauzan khan
airtel number- [protected]

Hello...

Today i get the msg from the no. 64611010 to subscription text based services on Airtel wap...

this is charges rs. 10/- every day in my mobile balance...

please cancled this services and avoid my balance day to day...

My mobile no. [protected]...

Regard
Hitesh Bajaj

My Complaint Number with Airtel is : 15875044

Hi all,

I am new to this fourm and this is first posting here. I am using Airtel Broadband from past 2 years.
From Past three months, my Airtel bill incresed by 300%. I am not sure if
Airtel is adding some one DSL usage in my account or Some one is stealing bandwidth from my connection.

I requested Airtel to book a complain but they said it is not possible that some can misuse connection.

Please Guide me, how to teach lesson To Airtel.

I know, if airtel employee wants they can share my bandwidth with some of his friends.Right now i am away from India so whatever i can do, i can do online. Please suggest if i can Complain TARI or some other bodies.

Thanks.

I want to remove hellotune facility on my airtel mobile [protected].Each time they are renewed without my consent

i cannot contact to customer care ...
and whenever i have been able to contact them ...
there is no response from them and always fake assurances.
i have never got a resolution of my problem

Network Problem.

I beleive there is no value for customer in Airtel. I had an network issue from May 2008 and finally I diactivated my two numbers and moved to Vodafone due to this issue as there was no response from Airtel. I have been following up with Airtel for nearly 9 months and finally i got an update from Airtel that at present there is no solution and will be rectified after six months!!!.

I was getting three to four calls every day to pay the bill, but no one from Airtel are asking whether the issue is resolved or not. I have mentioned in one mail that "Please adjust the payment in my deposit and let me know the balance amount which is not paid till September 2008."

Now i got an Legal Notice from Airtel that to clear the payment, they never replied for any of my mails.

Please go through the below chain mails:

1st Mail. Sent: Tuesday, September 23, 2008 7:06 AM
To: 'nodalofficer.[protected]@airtel.in'
Subject: Ref:17522015

Dear Sir, / Madam,

I am writing this mail after frustrating from Airtel service. I have been calling and following from more than three months and still waiting for resolution. I have ever seen a company that failed to give a resolution to a customer after so many reminders and months.
The problem is with the network, almost all the time my cells are not reachable due to no coverage. This issue is only at my house and my area. Some time I need run around to get the signal either to my Portico or to Balcony. This is issue is not there earlier, I have been using the Airtel approximately from May 2006. Everything was fine till six months back. There was absolutely there was no issues till April or May 2008.

So many time I have missed my transport and my kid has missed his School Van due to network problem, as the transport and school van drivers call before come to pick us. The drivers assume we are not available or not at home if the phone is not reachable. All the times my cells are not reachable. I don't want to drag this issue further. Please let me know what are the formalities to deactivate the connections. How can I take back my deposited amount.

Following are the few complaint details: (I though marking all the details are waste)
16/07/08 @ 8:00 PM Spoken to Munnawar Ref:17522015
18/7/08
6/8/08 @ 9:05 spoken to Anand
Date No Idea Chetan @ 2:15

Please let me know in case if any information required.

Regards,
Sheshadri D R

2nd Mail: Sent: Thursday, September 25, 2008 9:00 AM
To: 'NodalOfficer.[protected]@airtel.in'
Subject: Ref:17522015 and 18519828
Importance: High

Dear Officer,

I have got a call from your executive Divya and she has informed me that the n/w team certified that the issue at my area has been resolved. But unfortunately today morning also I have faced the same n/w problem.
Your Executive is arranging to send a Technical person to visit the place for further testing. But again there is no time frame available for the same. I strongly feel it is again going to take some more months. Please let me know do I need to make the payment now as I am clearing from past four months or shall I hold till the issue got resolved.

Warm Regards,
Sheshadri D R

3rd Mail: Sent: Wednesday, October 01, 2008 10:00 AM
To: 'NodalOfficer.[protected]@airtel.in'
Subject: Ref:17522015 and 18519828
Importance: High


Hello,

Is there any update or resolution time available for my complaint. I have been waiting from nearly five months to fix a small issue from Airtel.

Today I had a talk with Customer Executive(Bharath) and Manager(Azurudhin) and got the same framed answer!.
Your Technical Engineer visited and confirmed that there is network issue at my area.

From past four months I am paying bill, please let me know do I need to hold the payment or clear...

Warm Regards,
Sheshadri D R

4th Mail: Sent: Tuesday, October 07, 2008 7:05 AM
To: 'NodalOfficer.[protected]@airtel.in'
Subject: RE: RE: Ref:17522015 and 18519828

Hi Nodal Officer,

Can some one respond??

Regards,
Sheshadri D R

5th Mail :Sent: Friday, October 17, 2008 12:16 PM
To: 'NodalOfficer.[protected]@airtel.in'
Subject: RE: RE: Ref:17522015 and 18519828


Dear Nodal Officer,

Thanks you people for the response and service, I am satisfied with the service given from you. Please disconnect my two Airtel numbers with immediate effect.

It is almost more than 5 months over after my complaint on network issues, still I have the same problem. I have not seen a bit of improvement in the network. Earlier days at least I use to get a response to my complaints. Now there is no call / mail from Airtel with respect to resolution time.
There is no point in using and paying bill for a connection where most of the time it is unreachable.
I am going for other service provider, you can disconnect both the given numbers immediately.

Thanks again for your service.
Warm Regards,
Sheshadri D R

6th Mail: Sent: Monday, October 20, 2008 12:53 PM
To: 'NodalOfficer.[protected]@airtel.in'
Subject: RE: RE: RE: Ref:17522015 and 18519828
Importance: High

Dear Nodal Officer,

Thanks for your response, the same framed answer getting from you from the beginning of my complaint without any improvement in my network connectivity. Today morning also there was no signal for my number for more than 10 mins at 8'O clock.
I am getting three to four calls every day to pay the bill, but no one from Airtel are asking whether the issue is resolved or not.
Thanks for the service, I have requested to cancel my other numbers. I have switched over to other service provider.
Please adjust the payment in my deposit and let me know the balance amount which is not paid till September 2008.

Thanks again,
Sheshadri D R

7th Mail: Sent: Saturday, December 13, 2008 10:18 AM
To: 'NodalOfficer.[protected]@airtel.in'; 'appellate.[protected]@airtel.in'
Subject: RE: RE: RE: Ref:17522015 and 18519828
Importance: High

Dear Officers,

Till today I have not received any response from you people, but I have received a later that to pay the bill for my number or else legal action will be taken without warning to me. Can someone go through the below mail and let me know did I ever mentioned that I will not clear the amount? I never expected a threatening letter instead of resolution from a very reputed company like Airtel.

I would request you to go through all the mails I have sent to Nodal Officer and reply back to me with the balance amount which I need to pay. Please do not send any threaten letter to make the payment as I am not an defaulter for Airtel. I would advice Airtel to check my previous payment details for the number 9XXX, 9XXX and 9XXX and reply to customer before sending any letters like this.
If no reply available I will be posting the complete issue and response of Airtel in http://www.consumercomplaints.in along with scanned copy of your letter!!!

I would like to appreciate Mr.. Syed to inform me that there is network problem(this was told by your n/w engineer couple of months ago after verifying the signals at my area) in this area and the solution will be is to put a structure. It will be resolved in another six months!

I hope someone will respond to me and will resolve the billing issue for number 9XXXX and 9XXX

Many Thanks in Advance

8th Mail:
Sent: Tuesday, December 16, 2008 6:32 AM
To: 'sarika.[protected]@airtelmail.in'
Cc: 'NodalOfficer.[protected]@airtel.in'; 'appellate.[protected]@airtel.in'
Subject: FW: RE: RE: Ref:17522015 and 18519828
Importance: High

Hi Sarika,

I would request you people to go through the customer complaints and his issues before asking for payment or sending an notice. I have send many mails and called n numbers of time to Airtel to resolve the payment issues. But till today there is no single mail from Airtel. Please go through the trail mails and attachment also.

Today there was a call from Taniya to make the payment, she is not aware of my complaints and mail that I have sent to Airtel. Every time I am getting new calls about payment but no one knows about my request and don't want to understand about my complaints.
Please understand I never denied to make the payment. Please let me know why should I pay the charges after my last mail which is specifically told to disconnect the numbers.
This is becoming a torture to me, if this is the case even I have also look in to legal way of resolving the issue.
I hope you will understand my problem and help me, Please call me on my number for more clarification.

Thanks,
Sheshadri D R

9th Mail: Sent: Tuesday, December 16, 2008 8:10 AM
To: 'NodalOfficer.[protected]@airtel.in'; 'appellate.[protected]@airtel.in'
Subject: RE: RE: RE:Ref:17522015 and 18519828

Hello All,

Can someone respond to the below mail before I get one more Notice from Airtel.

Regards,
Sheshadri D R

10th Mail:Sent: Wednesday, December 17, 2008 6:10 PM
To: 'NodalOfficer.[protected]@airtel.in'; ''appellate.[protected]@airtel.in'; 'sarika.[protected]@airtelmail.in'
Subject: FW: RE: RE:Ref:17522015 and 18519828
Importance: High

Hello All,

Shall I expect reply from someone or shall I think the Airtel does not have any respect or courtesy towards customer.

Warm Regards,
Sheshadri D R

11th Mail: Sent: Wednesday, January 07, 2009 2:31 PM
To: 'NodalOfficer.[protected]@airtel.in'; ''appellate.[protected]@airtel.in'; 'sarika.[protected]@airtelmail.in'
Subject: RE: RE: RE: Ref:17522015 and 18519828
Importance: High

All,

Can some one respond?,

Regards,
Sheshadri D R

Finally today i had a talk with Floor Manager Mr. Azurudhin, he said that there is nothing above appellate officer and speak to them. When I called appellate officer Ms.Roopa, she told that contact Divya after one hour and get the update.

I would request to Airtel to respond customer and give some value for customers.

Regards,
Sheshadri D R

To,

Airlet.
Pune-Maharashtra.

Dear Sir/Madam,

I have purchased a prepaid sim card of airtel before 10 days from pune, after and upto verification of the same from airtel, it was activated but now it has suddenly deactivated and I am facing problem as I am not in pune, went outside for my company work and will be back in pune after 15 days.
Airtel has blocked my sim and given computerised message to contact to their customer care but from this sim this service is also not valid and unable to contact customer care also from said sim number.

The said service I am not able to utilised and also very much upset by your action.

You are requested to start the same immediatly within a hour a discontinue it, In future I will never go for airtel and also I will suggest my company/frinde for not to go for airtel service.

Regards,

Nilesh Tukaram Mhatre,
TATA Consulting Engineers Ltd,
Blocked sim No.- [protected].

all i just want to say that i need a refund of all my money lost in this service without recieving any benifit of the service, i have called up costumer care services number of times to deactivate the service but they just give me the assurance that the service must be deactivated but my money is still being deducted daily.
in the end i want the service to be deactivated and my money to be refunded.
my cellphone no is [protected]

To,
Airtel service team

Hi this is Sudhir kumar having prepaid connection no-[protected]. I lost my mobile yesterday therefore i want to request the airtel team to kindly block the sim card and to issue a duplicate sim card at the earliest.

thanking you,

Sudhir kumar...

I am Aditya singh, currently, I am not using your service(Subscriptions, Text Based Services) and I am receiving massages coming from 64611010 that 10 Rs deducted. Kindly immediately stop this service on my mobile phone number [protected] and refund the amount which you have deducted at the earliest

Dear sir

i have a airtel prepaid connection i would like convert in postpaid when i go to airtel relation ship centre, mehdipatnam, hyderabad

with the documents
photo, pan card, electricity bill as address proof

he dint accept please tell me why and book a complain on this outlet

thanks
[protected]@gamil.com

sir. please deactivate the WAP service (text baseed service) m.igfun.com on my official mobile number
[protected] this is my official phone pl deactivate immediatel...its very disgusting pls deactivate