Airtel Complaints & Reviews

I was using the airtel 499 Combo plan with 1GB of free DSL usage with 2Mbps speed. The bill generated for 10days o[censored]sage was 6740. Airtel has recorded very high DSL usage for 5 out of these 10 days charging me 1200 per day. The DSL usage split up which has been shown in the bill is highly impossible. I had raised a complaint regarding this around 1.5 months back. I had called airtel customer care multiple times explaining them that the DSL usage cannot be so high and requesting them to look into the issue. They had closed the complaint without my knowledge saying that I had accepted to pay the bill.
I again raised another complaint to which they had called me on 26th Feb 2009 and agreed to give me a waiver of 70% and said that it will be reflected in my next bill. I was told that the bill is settled and it was confirmed from their side. I called the customer care to confirm the same and they responded saying that system is not yet updated to reflect the change. After calling them again I got a response that they have rejected the waiver request. I have been calling them multiple times but they are not ready to make a settlement on this issue.

from last so many months, i am being charged for EZ MAIL & MOBILEMAIL. I have not subscribed for any of these. I have repeatedly complained against this, but nothing has been done so far. Please stop this & refund all of my amount. My phone no. is -_ [protected]
. Again my phone is giving repeatedly missed calls. Please look into this immediately.

I had bought my airtel sim card on 27-oct-2008 my mo.No is:::[protected]
But this sim card not work Properly.
most of in my mobile giving alert msg sim not ready, service not ready
when i have to told problem to airtel office in Anand but the officer told me u have to paid 100 rupees.and buy new card.I have to also try in Customer call executive but not give any Respose...

Dear Sir,

I regularly receive promotional call & SMS. I had requested for DND (do not disturb) facility, but the system activates only after 45 days.

I had no other complaint but since I am an frequent traveller receiving promotional SMS and calls on roaming obviously pinches me.

Yours Truly
Boby Saxena
[protected]

I am an airtel customer for 4 years now. Couple of years in karnataka and past 8 months in MP. I surrendered my karnataka sim in the month of august '08 and took up new post paid connection in MP. Now i am required to surrender the sim in MP as i have moved out of india. my family member when tried surrender the sim, are asked for the photo id proof. i want to know y is an id required for surrendering? and to my surprise, the sim that i had personally surrendered at airtel office, has been receiving bill till the latest month. Then what is the meaning of the surrendering of the sim?? I really dont know what is airtel upto? inspite of being a regular & sincere customer, is this what we get back??

I have 15 connections of Airtel post paid at my office some are under CUG plan and some are on the name of individuals From last 1 month I am complaining AIRTEL for poor voice quality of mobile incoming and outgoing calls. We cant able to receive even incoming calls at our office premises ie; 19 Surya Niketan, Vikas Marg, Delhi. 110092. by this our business suffers a lot.
There is no any response from Airtel, I think I complained once or twice a day for the same but every time I heard a simple excuse that Airtel engineers are on the job and the problem will be sorted out shortly.
One year back I faced the same problem with RELIANCE and I switch over from Reliance mobile to Airtel but I cant understand what the big companies like AIRTEL and Reliance have service network. We are spending thousands of Rs. Per month for this kind of poor network with lots of mental tension and worries.
If there is any way to resolve the problem please let me know. I’ll be very grateful.
Jaspreet Singh

Hello,

I am residing in Noida and working with a software company in Noida.
I was required to attend some personal work in Lucknow and at the same time need to take care of my office work.
Hence I bought a USB Internet Modem Data Card from Airtel. The USB Modem is bought from Airtel store in Shoprix Mall, Sec-61, Noida. Before buying the USB Modem, I confirmed from the sales executive at Airtel outlet in Shoprix Mall, Sec-61, Noida, that this USB Modem will work in Lucknow as it is all India free roaming.

As soon as I arrived Lucknow, the USB Modem stopped working.

After calling number of times to customer care and technical assistence center - I was told that there is the problem in SIM which is used by the USB Data Card and it needs to be replaced. As the Card is bought from Noida the SIM can only be replaced at Noida and not in Lucknow.

I could not do my office work for the period of my stay in Lucknow.

But to my surprised as soon as I cam back to Noida - the USB Data Card started connecting to internet.

I request to let me know the exact reason why the USB Data Card did not worked in Lucknow. And need compensation for loss of my oofice work and mental trauma the I got by false promise of Airtel Sales Executives and technical support staff.

Dear Sir,

I shri.piyesh.v.savla using u r services mobile no is [protected] purchased add on card on 9/1/2009 from your franchise m/s jaiganesh telecom, kandivali[w] vide receipt no 17793 dt 9/1/2009 & i had purchased add on card by paying rs100/- cash mobile no is [protected] & card no[protected]F. I have given my documents mainly pan card, electricity bill Xerox for residence, they had assured me that the line will be activated within 48 hrs but when I enquired on 21/1/2009 i came to no that from your customer care number that mobile no [protected] was activated on some else name on 19/1/2009. on very next date i went to franchise m/s jaiganesh telecom, kandivali[w] & asked him abt the same & he told now nothing can be done & do what ever u want to do, he also abused by giving ill-treatment by one of your executive shri.dinesh who is still working there. I was deeply hurt & was embraced in front of all crowd by roughly speaking with me. I was totally shocked by u r executive behavior giving to me.
So according i have lodged a formal complaint through customer care department regarding this incidence & my complaint no is[protected] spoken with mr.faran.khan.
pl take action against u executive & also u r franchise also see that the mobile no [protected] is activated at the earliest. hope action is taken from u r side other wise i have to go to consumer court & media, which will be not good for u r company’s reputation. pl inform at the earliest of the above.
Thanking u


piyush.savla

SIR,
I AM RAJESH SURI PROP. OF M/S SURI TRADERS . I AM OLD SUSCRIBER OF YOUR COMPANY. WHEN I TAKE YOUR SME AC SEVICE THEN I WAS PAYING 5000/ MONTHLY BILL MY FIRM WAS RUNNING 10 MOBILE NO. OF AIRTEL COMPANY . I SEE COMPANY SERVICE IS VERY POOR THEN I DECIDE TO TAKE ALL NO. PRMANENTLY DISCONNACTION . AFTER ALL I THINK MY PERSONAL MOBILE NO. [protected] IS VERY OLD AND MY ASST. NO [protected] THESE TWO NO. WAS NOT DISCONNECTED BY MY FIRM. I AM RUNNING A COCACOLA AGENCY MY ALL COUSMERS HAVE MY ASST. NO.[protected].
ON[protected] I MAKE A CALL TO COUSTMER CARE I TELL MY MOB. NO. [protected] IS LOST SO PLZ DC IT NOW .NEXT DAY I RECIVE ACALL FROM YOUR COMPANY . HE ASK ME WHY R U WANT DC SAID NO. I TELL THERE IS NO DUPLICATE SIM CARD IN JALANDHAR CITY I VISIT SHALIMAR SHOWROOM MEET MR. VARINDER AND RAJESH HE TELL SORRY WR HAVE NO SIM I ALSO MEET TO SHOW MANAGER (GIRL) SHE TELL SORRY WE HAVE NO SIM. I VISIT CAN AND ABEL JALANDHAR THERE WAS ALSO SAME ANSWER SORRY WE HAVE NO SIM . THEN YOUR EXECUTIVE COMMET ME HE IS SENDING ME ANEW SIM OF SAID NO. BY CORRIER ITS DLIVER ME WTHIN 48 HOURE. I CALL MANY TIME ON COUSTMER CARE BUT PROBLEM IS SAME TILL NOW. THERE IS BIG LOSS FOR ME DUE TO THIS MOBILE NOT WORKING.THREE DAY BEFOR I RECIVE A CALL FROM YOUR COMPANY NO.[protected] A LADY WAS ONLINE WITH ME SHE TELL ME THERE IS 300/ DUE OUTSTANDING IN MY ACCOUNT CLEAR IT TODAY AND NEXT DAY OUR DLIVERY BOY DLIVER NEW SIM AT MY OFFICE BUT PROBLEM IS SAME TILL NOW .
TODAY I CALL TO MR. ANIL ([protected]) IN AIRTEL R.O JALANDHAR . HE TELL ME IF I VISIT TO CAN AND ABEL SHOWROOM JALANDHAR I CAN TAKE A NEW SIM FOR SHOWROOM . I VISIT SAID SHOWROOM AND MEET TO SHOWROOM MANAGER MISS KAUR BUT I SHOKED THEN I HEAR HER ANSWER SORRY WE HAVE NO SIM . I TELL HER I CAOME IN YOUR SHOWROOM ON MR. ANIL, S ADVICE SHE CALL TO MR ANIL AFTER ALL SHE TELL TO ME REQUEST ON MY FIRM S LETTER HEAD . I GIVE HER SHE TELL WHEN SIM AVILEBAL SHE CALL ME.
IF COMPANT CAN NOT PROVIDE SIM THEN GIVE ME MY BOTH NO. S PREPAID SIM CARD CLOSE MY POST PAID AC AND PAY MY ALL LOSSES.

Hi,

Myself Prashant Sable, working as an Designe Engg . Nagpur M. No [protected].
My complaint is each weak resived message from No 64611010 and cut 20 Rs. I continuously contact last 2mount in customer care executive, but while call transfer to customer care executive, your executive cut the phone without listen me or message to “dialled No is Wrong “
Pl. Solve my problem and give me my money back .

Thank
sable

SIR,
I GOT 3 GSM CONNECTIONS([protected], [protected], [protected]) FROM AIRTEL 1.1/2 YR BACK AND FITTED THAT 3 SIMS IN MY TRACKING DEVICES OF THE CARS AND CHOSEN PLAN OF RS.499/YEAR WITH FREE 80 SMS/MONTH PACKAGE.BUT WITHOUT GETTING ANY WRITTEN CLARIFICATION, ON THEIR OWN THEY GOT MY PLAN CHANGED TO VOICE CALLING PLAN.I HAVE EMAILED THEM LOTS OF COMPLAINTS AND GIVEN THAT COMPLAINTS REF NO. TO THEIR CUSTOME CARE CENTRES ALSO AND ALSO SEND THAT COPIES TO ALL NECESSARY OFFICERS OF THE AIRTEL.EVERY TIME THEY HAVE GIVEN ME DEADLINES TO SOLVE THE COMPLAINT...BUT ITS STILL PENDING THERE SINCE DEC2008.LIST OF DRAWBACKS IN AIRTEL
1. POOREST SYSTEMS CONSTRAINTS AS THEY HAVE ACCEPTED.
2.NO EARS AND NO EYES TO CONSIDER THEIR CUSTOMER COMPLAINTS.
3.GREEDY ABOUT THEIR MONEY ONLY.
4.INDIAN PUBLIC IS FACING 40% BILLING PROBLEMS WITH AIRTEL
5.CUSTOMER CARE PERSONS ARE NOT PROPERLY EQUIPPED TO SEE ALL DETAILS OF THEIR CLIENTS
6.POOR CONNECTIVITY WITH LINE DISCONNECTION(IN USE)
7.POOR COMPLAINT MANAGEMENT CELL

Re: (MOBILE NO:=[protected] ) DEDUCT RS. 30 AND NOT RESPONDING THE COMPLAINT NO.[protected] [REF:[protected]] [|BAL|[protected]|[protected]|]
Wednesday, 4 March, 2009 5:27 PM
From:
"ashutosh bhagat" <[protected]@yahoo.co.in>
View contact details
To:
[protected]@airtelindia.com

Dear Sir Madam

You have promised that u return my money by 3.49pm04.03.2009 but u did not return my balance till now otherwise i have to think other option.

So please return my deducted amount + net charges of Rs. 30 = 60.

Regards
Ram Kishan
[protected]

--- On Wed, 4/3/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: (MOBILE NO:=[protected] ) DEDUCT RS. 30 AND NOT RESPONDING THE COMPLAINT NO.[protected] [REF:[protected]] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Wednesday, 4 March, 2009, 12:58 PM

Dear Mr. Kishan,



Thank you for contacting Airtel.



We understand from your previous interaction dated 04/03/09, you had expressed concern over balance deducted for Hello Tune service on your Airtel prepaid number [protected].



We understand your concern and will work towards resolving the same.



As informed earlier, your concern has already been forwarded to the respective department. Kindly quote the Service Request number[protected] in any future communication about this request. We would revert to shortly with proper resolution.



Further, we realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.



As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.



On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.



For further assistance, email us at [protected]@airtelindia.com.



We value your association with Airtel.



Warm Regards,



Carol Voidhiva
Have feedback to share about your e-mail interaction with us?
Please visit http://www.airtel.in

Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 04/03/2009 10:29:22
Subject: (Mobile No:=[protected] ) Deduct Rs. 30 and not responding the complaint no.[protected] [REF:[protected]]

Dear Sir Madam

You have not return my balance till now.
So please return my deducted amount + net charges of Rs. 30 = 60.





Regards
Ram Kishan
[protected]


--- On Wed 4 3 09 [protected]@airtelindia.com [protected]@airtelindia.com wrote:


From: [protected]@airtelindia.com [protected]@airtelindia.com
Subject: Re: (Mobile No:=[protected] ) Deduct Rs. 30 and not responding the complaint no.[protected] Message From ashutosh bhagat [protected]@yahoo.co.in [REF:[protected]]
To: [protected]@yahoo.co.in
Date: Wednesday 4 March 2009 9:45 AM


Dear Mr. Kishan

Thank you for contacting Airtel.

You have expressed concern over balance deducted for Hello Tune service on your
Airtel prepaid number [protected].

We understand your concern and will work towards resolving the same. We regret
for the inconvenience caused in this regard.

Your concern has been forwarded to the respective department. Kindly quote the
Service Request number[protected] in any future communication about this
request. We would revert to shortly.

For further assistance email us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm
Regards

Carol
Customer Care Executive
Bharti Airtel Limited

Dial 121# (toll free) from your mobile and get instant information for your
Prepaid or Postpaid Account on your Mobile Screen.

---- Original Message ----

[protected][protected][protected][protected]
Dear Sir Madam

On 25th Feb. Deducted Rs. 30 from my balance and send SMS to me that u r
Caller tune renewal fee deducted. I have been call to Customer care dated
02.03.2009(12.10 PM) and got a complaint no.[protected] and she
committed me that u r balance refund Rs. 30 within 24 hrs. but I did get
my deducted amount till now.


So please return my deducted amount + net charges of Rs. 20 = 50.

Regards
Ram Kishan
[protected]
[protected][protected][protected][protected]




Connect with friends all over the world. Get Yahoo! India Messenger.


This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient please contact the sender by reply e-mail
and destroy all copies and the original message. Any unauthorized review use
disclosure dissemination forwarding printing or copying of
this email or any
action taken in reliance on this e-mail is strictly prohibited and may be
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...Rest of the message is truncated.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I have unfortunately made an account in Speed Flirt which is a chatting or social networking service provided by Airtel Live. But during the creation of my account in Speed Flirt, there was no hint that Rs.3 will be charged each day. But now everyday I am charged Rs 3 even if i dont use the service. I am really upset. Please help me to UNSUBSCRIBE this service. My number is [protected](Kolkata).

I subscribe to airtel friends chat. Money is not a problem here. Daily i receive messages form this number(+543216), it saids, "Hi i am maya, i am cool and fun loving girl. do you wanna know more about me. then just dial "[protected]" (F22)(F22 means Female Age 22) only at Rs.2/- min" . this is the message i receive today. Whenever i call that given number, there is no maya, divya and whatever they are. Last ti me i call that given number a 75 year old grandma attend the call.But the message saids Sandhya F19. There is no friends. These are all fake . They just take money form our account.Please Stop This.



Sriram
[protected]

Dear Sir,

Please activate the callertune on my mobile. Callertune name is KUCH KAM ROSHAN HAI ROSHNI song from the movie dostana 2009. Plz you send me the code of this song on my mobile by message. OR you activate this callertune on my mobile by automatic.

Thanks,
Abhishek Sharma.

i have been receiving sms from http://203.115.112.5/archiecomics/default.aspx(subscription service on airtel WAP)& have been loosing Rs10per day. i am not aware how it is coming to my mobile. please stop it.

Dear All Concerns,

after so many mail & reminders to airtel now i dont have so much patience for waiting of your reply, because i am geetting mentally harssment. so please get ready for legal notice from consumer Forum

FYI:- Find below mail which sent to airtel

Dear Mr. Tyagi,

Thank you for contacting Airtel.

We understand from your previous interaction dated 04/01/09, you had expressed concern over incorrect plan activated for Airtel 444 plan for your Airtel number [protected] and also expressed concern over the wrong commitment given by executive and requested for waiver.

We regret for the delay in reply due to technical constraints. We understand your concern and will work towards resolving the same. We sincerely regret for the inconvenience caused to you in this regard.

Your bill plan has already been changed to Airtel 444 Plan with effect from 26 December 2008 as per your request.

You can also confirm your bill plan details by sending a message as BILL PLAN to 121 [toll free].

Regarding your concern over the wrong commitment given by executive and requested for waiver, We would like to inform you that your concern has been forwarded to the respective department. Your Service Request number for the same is 20172159. We kindly request you to make note of this service request number for future communication and correspondence.

We would revert to you via voice call or message by 14/01/09. We request you to kindly cooperate with us till such time.

You can also know the status of the Service Request number by dialing *121# (toll free).

We appreciate your patience and understanding in this regard.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Dhanush
Customer Care Executive
Bharti Airtel Limited

---- Original Message ----


boss when you are reply u?are always says that you are reply in 72 hrs and
give me the waver but you never reply i dont see this type of customer
service in my life i never sugest to my friends to use airtel

warm regards
rahul tyagi
[protected]
On Sat, Jan 3, 2009 at 8:40 PM, rahul tyagi <[protected]@gmail.com>wrote:
the name of sales reprasentitve is chandan (team leader) and he is working
in nehru place in any agency and i dont have his mobile number and i want
waver
regards
rahul tyagi
[protected]
On Thu, Dec 25, 2008 at 6:48 PM, [protected]@airtelindia.com <[protected]@airtelindia.com>
wrote:
Dear Mr. Tyagi,

Thank you for contacting Airtel.

We understand from your previous interaction dated 25/12/08, you had
expressed concern over incorrect plan activated for Airtel 444 plan for
your Airtel number [protected].

We understand your concern and will work towards resolving the same.

Your concern for Bill plan change to Airtel 444 plan has already been
forwarded to the respective department. Kindly quote the Service Request
number 19931021
?in any future communication about this concern and the bill plan would be
changed in your Bill cycle.

Alternatively, you can also know the status of the Service Request number
by dialing *121# (toll free).

Further, we are unable to process your concern as the details provided on
plan commitment for Airtel 444 plan are not sufficient to take necessary
action and despite our best efforts, we have been unable to establish
contact with you. Hence, we request you to provide the below mentioned
details ?with date to enable us to initiate further action:

1. ? ? ?Name of the sales executive.
2. ? ? ?Contact number of the sales executive.
3. ? ? ?Name of the Airtel Relationship Center.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Kamesh
Customer Care Executive
Bharti Airtel Limited




---- Original Message ----


when your ?72 hrs are?gone where is your reply
rahul tyagi
[protected]
On Fri, Dec 19, 2008 at 8:25 AM, [protected]@airtelindia.com <[protected]@airtelindia.com>
wrote:
Dear Mr. Tyagi,

Thank you for contacting Airtel.

You have expressed concern over the incorrect plan activated for your
Airtel number [protected].

We understand your concern and will work towards resolving the same.

Please be informed that the plan would be activated as per the SEF request
and further with regards to your concern we request you to contact the
Airtel Showroom to see your SEF documents to initiate further action on the
same.

Please find attached the Airtel Relationship Center details for your kind
perusal.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Madhura
Customer Care Executive
Bharti Airtel Limited

---- Original Message ----


Dear sir

I?have got a new connection([protected]) from your company under a plan of
444 in which 444min are free (local or std) whis was? start on 15sep08 and
bill is generate on 27of sep.As per your policy i?hope to recived my bill
in next 10 days but i dont recived. Then i talk in customer care they told
me he send the duplicate bill during this period i pay bill reguraly. On
14/12/08 i got my three bill one is duplicate & two?is orignel.I?am
surprised to see that my? plan is 249 jack pot plan than?i call to customer
care to mr amandeep pal on 14/12/08 he sad to me that in this case he
transfer the call to our senior after 20 min put?me on hold?he told me that
he arrange for me a back call & i recived the call with in 48 hrs after?72
hrs on 17/12/08 ?i again call to customer care than i talk to mr parchit
he told me that my requst is in open stage &i definatly recived the call
til 18/12/08 but till now i dont recived any call i am surprise that your
staf?dont have time to talk to customer ?i want to know that this is your
customer service. So i want to change my bill plan and deduct the total
amount that i pay extra otherwise i go to cunjumer court and reply me as
soon as posible

Warm Regards
RAHUL TYAGI
LIFESTYLE INTERNATIONAL PVT LTD
GREAT INDIA PALACE MALL
SEC-38A NOIDA
[protected]
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message. Any
unauthorized review, use, disclosure, dissemination, forwarding, printing or
copying of this email or any action taken in reliance on this e-mail is
strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
and associated companies(collectively "Bharti Airtel Limited"), are unable
to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti
Airtel Limited. Before opening any attachments please check them for
viruses and defects.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message. Any
unauthorized review, use, disclosure, dissemination, forwarding, printing or
copying of this email or any action taken in reliance on this e-mail is
strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
and associated companies(collectively "Bharti Airtel Limited"), are unable
to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti
Airtel Limited. Before opening any attachments please check them for
viruses and defects.





--
1985
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

This is to complaint regarding Prepaid recharge facility availed through Internet Banking. I have been using my Internet Banking facility provided by ICICI Bank for recharging my prepaid mobile connection with AIRTEL India in the past. In the last two transactions that were carried out on 06 and 25 Feb 2009 for a recharge of Rs. 1000.00, each I was given a talktime of only Rs 888.00 on each occasion against the full talktime that I have been previously receiving. The customer care dept is totally clueless about it and I was told that they would get back to me. This however has not happened. Calling up customer care only results in the customer being directed from one operator to another with waiting period sometimes being as long as 10 minutes. will someone pls address this problem. My mobile no is [protected]...
Regards

Respected Sir/Madam,

I have purchased a AIRTEL connection postpaid number ([protected] in high rented plan with data card in cost:-3000/-) of last month (Feb.) from NEW VISTAS, Gandhinagar Kullu.(H.P) for official purpose. I am so harassed due to wrong commitment by the above noted AIRTEL office executive. Because before purchasing the connection I am confirming the whole information like data card downloading speeds, tariff plan and all things from your office. But when I have purchased the connection they are changed and there commitments. I am already AIRTEL postpaid connection holder from last 7 years I was fully satisfied with AIRTEL service and am also using your 299/-unlimmted GPRS plan in the cheap amount and here they are providing same service in 3000 with rent. After purchasing the same I m feeling that AIRTEL cheated with me. They have to committed speed 253.8 downloading speed. but speed is very funny. Always 8 to9 .when I have selected your service at here I m so glad after using the same .Nobody helps me at here and above office employee ignored for return the data card stick. I am affording this hugely loss. First time I am using AIRTEL third class service at now at here. When I am demanding another AIRTEL data card concerning person from above noted address then they have to provided me a cell number of your employ the they will also harassed to me with abusly language. Then i submitted a request of disconnect the above number at Kullu office on 14 Feb. 2009 and I told him for clear my pending bill but they ignored for that but they have not disconnect the connection. Now is still continuing. And bill is increasing now day by day .here customer care service also lazy. I have been reminding to above office customer care executive for disconnect the connection and they are not providing right way. Now my bill is 800/- and tell me what I do in this condition.


PAWAN KUMAR
Alternate No.[protected], [protected]

My email id:- [protected]@yahoo.co.in

It is extremely unfortunate that I should be e-mailing you once again, regarding this.

I am yet to receive the refund, which was supposed to be processed by
21 FEB-2009 11.24.

-----Original Message-----
From: Care.[protected]@airtel.in [mailto:Care.[protected]@airtel.in]
Sent: Thursday, February 19, 2009 1:27 PM
To: Picardo, Tony
Subject: Re: complaint

Dear Mr. Picardo,

Thank you for writing to us at Airtel Business Services.

We acknowledge the receipt of your mail dated 18th Feb, 2009.

We apologize for the inconvenience caused to you.

We have registered a request for Refund amount with the reference number
17084506 and will be processed by 21-FEB-2009 11.24.


Dear Sir,



I had a recent experience with Airtel which smells like a scam, hence I
would like to bring it your attention. If this is not the right forum to
bring this up kindly let me know the ID or Phone number to escalate this.



I opted for a Airtel Broadband connection for my home on my wife's name,
subsequently the Airtel representatives (Venkatesh [protected]) come to my
house and inspected the premises and collected Rs 1000/= towards
installation. (Application No: BA212702) He told me that he would come the
next day for installation, he did not turn up that week so tried reaching
him and he was not accepting my calls, i called up the call center (
[protected] and spoke to a representative Asha and was told that my
application was rejected due to non feasibility. Since Venkatesh had done
the due diligence i demanded to know why Rs 1000 was collected in the first
place and to speak to her Manager John, who assured to find the details and
update me in the next twenty minutes. However this did not happen.

On discussing this with my colleagues in office I came to know that many of
them had a similar experience.

Would like to know if Airtel operates this way or there is a scam here.