Airtel Complaints & Reviews

I am using prepaid connection and my no is [protected]. Earlier i was using 51 Rs easy recharges scheme but now i am not able to do that. i have made several complaints in you customer care. According to them i have activated Rs62 easy recharge for ISD & STD on 15.11.2007 and i cant take any other scheme till it get de-activated and this whole procedure will take 1 month, but i have not activated any such scheme. They have given me complaint id[protected] but for no use. i am facing problem because of that and pls try to sort my problem.

sir,
I am a ratilar of airtel hutch bsnl any i sall a nokia set 1600 offer with airtel sim after two days airtel company reject sim and i talk custumer care but not responce and say change the sim care becouse 9784 this series have problem but custumer not anderstand this matter why company start this series you are doing totaly frod and your company and send sms this serives have problem why start new sim care this series i will go court my sim start any two days
sim no[protected]H-2

i had recharged with Rs 555 and got the Rs.555 balance and when i subscribed for Mobile office internet service , i got a reply that my balance is too low to activate the service. 3 Rs were cut and my service wasnt activated. I tried subscribing two more times but got the same message and in all after spending 9 rs my service was'nt activated. I have been calling customer care from past three days but I think they are all dead!!My no is [protected]. Plz help me retrieve 9 rs back to my account.

Purchased USB DATA CARD at GURGAON AIRTEL DLF CENTRE.
SIM CARD NO:[protected] purchased in Oct Middle.
Complaint No:14566775 DT16.11.2007
The product is not working in Roaming.It works at Gurgaon but not at Chennai.Reported Customer Service complaint did not give correct and factual position.
Finally Airtel Service Centre ADONIS Electronics Chennai returned the USB Data Card saying that the Data Card will not function outside of Gurgaon/Delhi.
DOES NOT WANT TO TAKE BACK THE PRODUCT.
I feel I am not benefitted by the purchase and AIRTEL Have duped the me.

I had purchased a nokia 1600 a month ago along with which i got a prepaid sim card free. I have already activated it and also recharged it but i still do not have the service. All the outgoing and incoming calls are barred. The sim card had the offer of being a card that has incoming facility free if i recharged it with 110. I did that but till date no incoming and outgoing!

Beware people!

This is one of very much unhappy customers of so called Airtel... I've been trying to download the stuff from net for which i got the broadband fixed at my home... For first 2 months download speed was cool enough according the way promised but, since 16th dec. 06' the speed has lowed down 5 times... from 25 - 28 kbps it's came. Down to 3 - 5 kbps which is like trying to on a cell phone with battery out..

My name is Ankush Mahendra and i ain't got no idea abt how others users are experiencing but i was told they got this issue cos the quake came in taiwan and So the under sea cable got issues so the problems gonna be fixed by 3rd Jan... how come i got this issue 10 days before the quake...

Today the techy came home N he says sir the downloading problem doesn't seem to be with the intel site but it seems to be with P2P sites, no problems, so i opened another site that's not P2P but the speed didn't cross 4 kbps... I've been asked to wait for few more days but AIRTEL u know what i can't cos my things run on net and moreover i pay for it it's not free so i believe when you've given an e-mail id i should e-mail what i feel being your unfortunately caught customer.

I'll mail again if i don't get a reply from your organization... as I've been told that the techy could not find the solution and he said we'll get the SWITCh checked for jaipur site and will contact again.

Due following approximate reasons pending at your end since more then Two months :

My Complaint No. Dated Reasons

4.10.2007 While I am sending SMS (LOCAL) my hand set is held and I am unable to send SMS

14558589 [protected] While I am sending SMS (LOCAL) my hand set is held and I am unable to send SMS

14589312 19.11.2007 [protected]------DO[protected]


Apart form above complaints I had several discussion reminder to solve the problems. The following response and aadvise given by customer care.


1. First of all I was told by Air tell Customer Care that your current mobile set is creating problem, So I was asked to change the mobile Set. Accordingly I changed my Mobile Set and purchased New set “ NOKIA 3310-C “

2. Problem yet not solved by customer care and now they told me to get your set checked form “NOKIA Services Centre” I approached “NOKIA Service center and get my hand set checked after waiting two days they return my set back. They show me that by using other “ SIM “ in this hand set SMS service is working properly. So they advised me that there is problems from “AIR TEL” Or with your SIM card.


3. I agains approached to customer care on 4.10.2007 they told me that your problems will to remove with in 72 hours. But after that no body responded and again when I contact to coustomer care on 19/11/2007 (complaint no, 14558589 – KONIKA ) told me that kindly change the service provide nos and I will back you within 5 minuts. I changed the service provide No. 3rd time (as customers care persons told me to change) . Now she call me and told me that this problems with your “SIM CARD” you please contact again to customer care for replacing defective SIM free of Cost.


4. I once again contact to customer care on 19/11/2007 ( Mr. Uppal ) told me that let me do one more efferte to solve your problems and give me complaint no. 14589312


5. But on 22/11/2007 I receive one more SMS form customer care that you problems under cmplaints ghas resovled. Kinldly contact at 121. While I tried to send SMS (on moble no, [protected] ) after confirmation form customer care my mobile set agains showing same problems.

6. I again contact at customer care ( Mr. Ajaz Unbi attend the call ) told me that “The messessgae box on which you are sendig SMS is full. So you try to send SMS on other Mobile No. I told him that the above Mobile No. [protected] is with me and I am using presently & mail box is empty, Yet I am unable to aviale the service of SMS. He told me that your problems now sold and we can not help you.

So I am facing above problems since long time and no bother to attend me properly. You are hereby requested to solve the probloems with in two days or Discountinue my moble no.

With thanks

B. K. Panchal
OSRAM India Pvt Ltd
A SIEMENS Company
Signature Tower – B, South City - 1
Gurgaon - Haryana- 122021
Ph. No. #[protected], [protected]

Dear Sir

I had posted a request letter for discontinuation of mobile services
Mob: No: [protected]
along with a cheque of Rs 535 as total bill in the early October.

You are requested to discontinue this services of mobile number [protected].

Thanks and regards

Parveen for NEELAM

HI All,

Please be aware payment made for Airtel through online and through an ECS (Electronic credit system).

I am keying in the two incidents which happened with me and my colleague.



I am sending this mail to Airtel customer care also, so that at least they will realize and try to correct it.

I know by seeing this mail, they may block my number or do some other thing because they have money power.

But at least other customers should understand the pain before opting these facilities.

So, I spent so much of time and keying in the entire incident of 37 days.



Online Payment:
Payment was made on 8th Nov 2006 and with in a second amount got deducted from my account.

But it got updated/credited to Airtel account after 37 days 15th of Dec 2006.

This online payment was made using the Airtel provided online link only.

In spite of started explaining the problem from 10th Nov 2006 and also providing the online payment

details to Airtel Customer care. I had faced problem for 37 days like incoming calls /out going calls bar

every now and then.



I had explained my problem to around 35 Customer care executives and talked manager 7 level persons

(ManXXX, SarXXX, KavXXX, SentXXX etc). But still every 3rd or fourth day my connection used to be barred.



Finally some two managers told that they cannot do anything because it’s an online system fault.

Even Airtel system is not in there control.



But my concern is the online payment link is given by the Airtel site and it’s the responsibility of Airtel to sure

that customer does not face the problem in case of these type of incidents.



I also understand that No Software is this world is bug free.



But at least once the Customer sends the “Payment details copy either through mail or through FAX,

It should be made sure from the service provider that customer will not face any problem for no mistake of him”.



Till the investigation is completed it’s the responsibility of the Airtel to provide a fool proof service to the customer.



I am attaching the image which confirm when the payment was made and when it got updated in Airtel.

I am also copying a few of the written communications I had with Airtel [protected]@airtelindia.com.



Flaw in ECS facility of Bharathi Airtel :
My friend called for the Airtel customer number in which they come and collect the Airtel due amount.

In one of such incident, an employee from Bharti Airtel Limited with valid identity card came to my friends company and asked that

to take the ECS (Electronic credit system). He took the front and back of credit card and gave a valid collection receipt of

Bhrathi Tele-ventures Limited

Regd. Office : H-5/12, Qutub Ambience, Mahrauil Road, New Delhi- 110 030

But after some days he also faced the problem of barring outgoing and incoming calls. If we call to Airtel Customer care they

Saw they have no idea of who took his credit card Xerox copy. They also told that they will investigate but nothing happened

Other than barring of out coming and incoming calls.



He handled it by not paying the balance to Airtel.



But one main concern is in this advance technological world “There can be use of credit card for some anti social elements because they have both front and back of

Card. For which Airtel customer care does not give any solution other than saying nothing will happen sir”



Ex:

If some anti social elements get the credit card front and back Xerox copy and “He books a flight ticket using the credit card in his names” forget about they flying.

If by bad luck it becomes police issue. Police will not be in a position to listen your story first they will punish very badly.



[protected][protected][protected][protected][protected]

So, be careful before opting for Airtel online or ECS facility. If Airtel only does not give any response then where the common man

like you and me will go for help.



Some of you may feel this is a just a forward, so I am just copying some of the reference numbers provide for me by Airtel.

I also thought of attaching soft copy of the collection receipt provided by Airtel customer executive, But due to non availability

Of scanner. I am just attaching the dates and online payment details.



[protected][protected][protected]--

Tue, 21 Nov 2006 18:38:24 +0530; automated mail for my bank statement for my bank statement



Outgoing calls blocked (some where in this time frame)



Wed, 22 Nov 2006 11:13:25 +0530 : Will revert me back by 24 hours



Wed, 22 Nov 2006 11:16:25 +0530 : [protected] : Activation of std facilities



Again outgoing blocked (some where in this time frame)

Wed, 22 Nov 2006 20:02:28 +0530 : [REF:[protected]]

Service Request number for the same is 10535299 We would revert to you by 28/11/06



Another mail immediately : Thu, 23 Nov 2006 14:48:27 +0530 : Auto generated mail



Fri, 24 Nov 2006 00:25:48 +0530 : REF:[protected] : Your Service Request number for the same is 10535299

28/07/06 voice call or SMS by 28/11/06



Tue, 28 Nov 2006 06:19:03 PST : Sent the copy of acount statement once again. Becasuse previous two copies they lost.



Some where in this mid outgoing as well as incoming calls blocked again.





REF:[protected]] Mon, 11 Dec 2006 08:21:12 +0530 09/12/06 expressing concern over payemtn





REF:[protected] Mon, 11 Dec 2006 13:20:01 +0530



REF:[protected] Tue, 12 Dec 2006 12:05:37 +0530





I waited for 5 days and requested for outgoing calls. Again I called on 15th night Customer care executive.



But according the above promise: Nobody called and rectified my problem and I faced this for 37 days.

No response for my mails and also did not kept there promise of calling me back



(15th Dec 06) [protected]: Payment updated and they said that out going were restored.

But the fun thing is that nights incoming as well as my out going calls were blocked.



Provided outgoing, But with in 6 hours both outgoing as well as incoming calls were barred.



15th night I had talk with one manager for around 1 hour expressing my concern over this system,

for which he told they cannot do anything system is automated.

Saturday morning again my outgoing and as well as incoming as incoming calls

were blocked. I was not having any other Airtel number to contact number, I spent almost

3 hours to get the customer care number from land line and explain my problem to Customer care executive what is problem

I am facing from past 37 days.



For which her reply was: Its automated system and there people has tried maximum and they cannot do anything.



I told them if everything is automated why the hell they are sitting there and fooling the customers.



There managers and executives are so adamant that they are ready to agree that a bug exists in the

software and will try to correct it even after 37 days.

They say sometimes it happen.

[protected][protected][protected][protected][protected]--

I feel they know some diplomatic statements:

We understand sir, this will not happen again, will rectify it sir, and will arrange a call back.



So, please be aware of the Airtel payment services.



Airtel: These are incidents which had happened with me and the same thing I am communicating to

All my friends and in turn they will communicate to there friends. I have also attached some of the

Reference numbers given by you for your perusal.

I had spent time explaining my problem through mails and talks.



To executives : 20 * 15 minutes = 5 hours

To managers : 07 * 20 minutes = 1.40 minutes

Writing 6 mails: 5 * 60 Minutes = 5 hours

[protected]-

11.40 Minutes

[protected]

Above this did never know when my mobile will be having Outgoing/Incoming calls for conjugative 37 days.



-

Regards,

Rajashekhar

yesterday my outgoing calls got barred since i have reached my credit limit and the pre-recorded message said that i goto call the customer care and talk to an executive regarding this. But whenever i try to connect to the customer care the call gets disconnected and i tried the same with other's mobiles too. It was the same in all the cases... have they closed their customer care department??? or the number got changed...??? does anyone know ???

Ia ma highly dis satisfied customer of Airtel. After I took up their post paid connection, my life has become miserable.

Firstly I was corned into buying the connection and that too I was sold a diff plan to what they offered. It took more than a month to set thing ok an dget it to the plan that i desired.

After that I have been having continuous billing issues and I never get the bills on time. I tried making online payment which does not show up on their records. I receive several harassing calls from their call centre's collection agents who are goons rather than service agents.

I have paid another bill and inspite of it my outgoing is cancelled and now my SIM is inactive. I am apregnant woman and have a family menber who is suffering from brain tumor. The only way that I can cntact them or be contacted is thru my mobile which is ofcourse useless now.

The customer centre staff are of no help instead they add to our wooes. Such a sad level of service from a big provider like Airtel is pathetic. Gone are the days when the customer was the King. Now the customer and his complaints are brushed under the carpet.

I have raised online complaints too but the status shows cancelled when they have not resolved it.
I plan to approach the Consumer Forum and I am sure I will find many who have suffered similarly.

I was trying to download a song thrice using airtel live.but the songs didnt download instead me account got deducted by Rs 45.this had happened many times earlier also.Its not a matter of amount but of bad service.I want my money to be refunded immediately...

don’t believe in airtel customer care people and the rate plans they offer.
I am a airtel customer from past 6 years and postpaid customer from past 3 years. Till October 2007 I was satisfied with airtel service and network. Till September 2007 I was in 449TKT plan. On 11th September 2007 I interacted with Mr. Manjunath K (Airtel customer care) regarding new airtel plans and he told about 349 TKT in that no clip charges, monthly 600 minutes free local cals to any mobile, 200 sms free and other details. Then I thought this rate plan is OK compared to 449 TKT and I send sms to change the rate plan. And this plan is activated on October 2007 and in October bill I came to know monthly free calls is only 450 minutes. When I visited to nearest airtel office in Bangalore they told that is a mistake done by customer care and they cannot give 600 minutes free calls as the plan is chaged.
If this mistake is from customer care people, who is suffering, then what is the use of customer care when we cannot get the correct information and details.
So don’t believe in airtel customer care people and the rate plans they offer.

Dear Sir,
I have been using Airtel connection ([protected]) since one year under friends scheme. My validity has to be finished in 7 Nov 2007 under this scheme. Before that (on 1 Nov 2007) Airtel send me an SMS that,"By the recharge of Rs. 110 you can increase your validity to one year". On that day itself (on 1 Nov 2007) I do the recharge of Rs. 110, through ICICI (internet banking) mobile recharge facility. Recharge has done but the validity do not increases to one year, only they increases it upto 15 days.
After that they stoped my incoming and Outgoing. From that day (15th nov) I am regularly complaining them through Costomer Care, at that time they say "your problem will solve within 78 hrs". But Still this problem has not solved.
And today on 20 nov 2007 they say that "your problem will be solved, and your money will collapsed". This statement has said by the Senior Costomer Care officer named "MAZID" Pune. I am very much disturb by his statement. How they can do like this.
Sir, please try to solve my problem. I will be very thankful to you for this.

Basant kumar Somkuwar
Project Engineer (Plastics)
Tata Autocomp Systems Limited
Engineering Strategic Business Group

__________________________
TACO House, Damle Path (Off Law College Road),
Erandwane, Pune 411 004, India
Tel: +[protected]; Fax +[protected]
Mobile : [protected]
http://www.tacogroup.com

Sir,

That the consumer namely Sri Biplab Kumar Choudhary S/o Late Kedar Nath Choudhary R/O Nawratan Hata Purnea Dist- Purnea, State- Bihar, Pin- 854301, purchased a Airtel Mega Phone Scheme in the year 2006, bearing Model No. FGD8900CE0980, phone no. [protected], Sim serial No-[protected].

That the scheme covered under the agreement of Rs.1.11/3 min. for the all local calls at Bihar and Jharkhand either GSM or Non GSM or the Base line phone, and Rs. 2.20 for the S.T.D. calls and Rs. 5.56 for ISD (USA and UK).

That the consumer made many request and complains to the customer care as follows:
# - complain No. - Date - Time - Nature of Complain
1.[protected]/09/2007-9:32hrs-deducted more amounts
from consumer's account
2.[protected]/10/2007-17:20hrs- deducted Rs.2.22
inspite of Rs.1.11
3. - [protected]-31/10/2007- 08:15hrs- recharged by Rs.100
mega top up balance
Credited Rs.69.00
made two short local
calls, deducted more,
Balance left Rs.26.69
Remarks: - No Response till now where as it was said by the customer care officer, that you will be intimated within 48 hours after the complain maid, during the complain process.

That the consumer tried to made more complains but it was not received or taken by the customer care executive on the dialed no 121 and refused to not the complain or request and still not a single intimation has made on the above said complain or request by the customer care.

That the consumer is suffering from numbers of inconvenience for the month of September to November.

That the consumer further requesting you to credit all unauthorized deducted amount into the consumer's account and also provide or order to provide the statement of account for the month of September, October and November 2007 as well within 48 hours.

Best Regards.
Anuj Choudhary(BALLB)
On Behalf of My Father
Sri Biplab Kumar Choudhary
Add- Nawratan Hata,
Distt- Purnea, State- Bihar,
Country- India,
Pin- 854301.
Phone No- [protected] Date: 20/11/2007
email: [protected]@yahoo.co.in

sir/mam
my mobile is being tapped continuosly since march 07 without any reason. i already had made a complain to near my police station and also to district court ,but problem didnot got resolved.why it is so?

Dear Sir,

I had purchased a new Handset from The Mobile Store, Plot No.118, Ground Floor, 80Ft Road, Koramangala Indl. Area, Bangalore – 95 (Phone No. +[protected] on the 3rd Nov ’07 and got a AirTel postpaid connection with it as they had an offer. I had to leave for my native immediately for Diwali vacation and would be back to Bangalore only on the 12th.

I have been denied activation from AirTel since then for new postpaid sim, citing the following reasons:

1. PAN intimation letter + PAN Card photocopy is not a legal document for proof of identity & address.
2. I have also submitted a house Rental agreement photocopy as additional documentary proof for the connection. I have filled in the necessary Subscription Form & also given my photographs.

I have escalated the issue by 3 levels within AirTel Customer Care but still I have not got the activation. I also visite the AirTel Customer Relationship Centre at Koramangala, Bangalore (Run by Franchisee: AirTime Marketing Pvt. Ltd., Bangalore)

AirTel Customer Enrolment Form No. 3360023 and 3360024
Sim No.[protected]
Phone No. : +91 [protected]

Airtel being one of the bigger service providers, this is not expected from them, to deny service to general consumer public.
I hereby request you to kindly look into the case and help me get activation at the earliest.

Dear Sir,
I have been paying my AIRTEL dues regularly but have not been provided any connectivity since August'2007 .How terrible is actually BHARATI AIRTEL service you can gauge by kind of treatment they have given me even after payment of all dues from the mail exchange as I have reproduced VERBATIM :

DATED Nov 12 (6days ago)
TO,
nodalofficer.[protected]@airtel.in,

cc [protected]@airtelindia.com,

bcc care.[protected]@airteltelephone.com,
Dear Sir,
I am left with no option but to write to you as the complaints section
in AIRTEL world through which I already registered a complaint failed
to do the needful. I am a executive working in Oil & natural Gas
Corporation(ONGC) at Mumbai and although my company has provided me
with a Dolphin connection(which is mandatory as ONGC is a PSU) I have
also had taken a AIRTEL connection with the subject number and an
last year which was activated on 28/03/2006. Since I had the DOLPHIN connection I rarely used the AIRTEL
connection . However whenever I tried to use the connection I never
got any connectivity and even if I got the same it was poor but as I
had the dolphin connection I thought I would try later. The status has
been the same even as of now. I admit that my payments made were all
delayed payments ,but the point is I made the payments but got no
service at all.Very recently I made a payment of Rs2423 through net
using credit card and presently my account is showing nothing as
outstanding. I did register a complaint on 03.11.2007 and a lady
called up on 06.11.2007 asking as to what was my problem . After
hearing from me the lady said that there was some payment outstanding
against me , after I told her that I had already made payment of all
my dues through net she said she would check up and would revive my
connection. I waited paitently thinking that probably the connection
will be activated ,but that has not materialised .Although my account
on net is showing nothing outstanding and status of my connection as
active yet I have no connectivity . The most ridiculous part is I have
already been billed for the period 08/10/2007 to 08/11/2007 for Rs
845/- without getting any service at all !! . Being the nodal officer
I expect that you will in keeping with the standards of AIRTEL will
check on what went wrong in my case and set things right immediately
so that I can start using the connection by today evening.
Regards
SARADINDU SENGUPTA
[protected]

REPLY FROM AIRTEL NODAL OFFICER:
Nov 13, 2007
Dear Mr. Sengupta,
Your concern regarding the Connectivity problem on your Airtel number [protected].
We wish to inform you that we at Airtel use stringent measurement and control applications to ensure that the service you receive is error-free. We are simultaneously upgrading our cellular network in Mumbai towards making it as extensive as possible. However, given the radio wave frequency limitations, size and topography of the city, it is sometimes very challenging to define the exact extent of coverage. Our network team is however, working on improving outdoor as well as indoor coverage by planning cell sites throughout the city and maximizing the signal strength.

Further, regarding the service request number 14426244, we would like to inform you that the network coverage problem is due to some temporary congestion on our cell site and the same would be rectified soon and we would revert to you once the problem gets resolved.

We understand your concern and will work together to resolve your issue.

Regards,

Rajini Raj. M
Customer care
For Bharti Airtel Limited

MY REPLY
Nov 13, 2007
Dear M'am,
Notwithstanding ur reassuring remarks I still maintain that I have
been given a very raw deal . I can only wait and hope for a better
tommorrow when ""stringent measurement and control applications by
AIRTEL" will come in to force so that I can use my redundant
connection.
Regards
S.Sengupta

REPLY FROM CUSTOMER CARE
Nov 13, 2007
Dear Mr. Sengupta,

Thank you for contacting Airtel.

You have expressed concern over the network coverage for your Airtel Number [protected].

As informed you earlier, according to the service request number 14426244 we are having some temporary congestion with our nearby site which will be resolved soon. And you will not face any problem once the problem resolved.

We understand your concern and will work together to resolve your issue.

Regards,

Vinod M.
Customer Care
For Bharti Airtel Limited

MY REPLY
Nov 14, 2007
Dear M'am,
I would request you not to bill me till the problem is resolved as
otherwise it would amount to payment without service.
Regards
S.Sengupta

REPLY BY AIRTEL
Nov 14, 2007
Dear Mr. Sengupta,
You have expressed concern over the Network problem on your Airtel number [protected].
As informed you earlier, we at Airtel use stringent measurement and control applications to ensure that the service you receive is error-free. We are simultaneously upgrading our cellular network in Mumbai towards making it as extensive as possible. However, given the radio wave frequency limitations, size and topography of the city, it is sometimes very challenging to define the exact extent of coverage. Our network team is however, working on improving outdoor as well as indoor coverage by planning cell sites throughout the city and maximizing the signal strength.

Further, regarding the service request number 14426244, we would like to inform you that the network coverage problem is due to some temporary congestion on our cell site and the same would be rectified soon. We would update you once the problem gets resolved.
We would like to assure you that we shall rectify the same and will revert back soon. At the same time, we would also like to inform you that, the same has already been highlighted to the higher authorities to take necessary disciplinary action in this regards, so that the same nature of incident will not occur in the future.
It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach. However, on rare occasions, like the one experienced by you, we fully recognize your concern and take the responsibility of ensuring superior and eminent personalized service always.
It has always been endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements.

We understand your concern and will work together to resolve your issue.

Regards,

Vinod M.
Customer Care
For Bharti Airtel Limited

MY REPLY
Nov 15, 2007
subject Re: Your Airtel number[protected].
Dear Sir,
Thank u for the necessary actions taken. Yesterday evening I got a
call from AIRTEL from [protected] with a lady executive asking for
payment of my outstanding dues. When I told her that I had already
paid the amount through net the lady said that my outstanding amount
was still showing on her PC and that my net payment was not being
refelected on her PC . On my insistence she said she would check and
come back in 10 mts. That 10 mts never materialised and I had to call
her to know what information she had gathered as I had my information
ready . The lady informed that my payment had been made but did not
know that my connection was non-existent and confirmed that my
connection would soon be revived within 30 mts. However her
confirmation has not materialised in the same way as your confirmation
which was given some 4-5 days back though by a different
officer/executive of AIRTEL through mail. It appears there is truly
some seroius problem with the functioning of your "STRINGENT SYSTEM"
about which you are not aware of . At this point of time at 1235 hhrs
on FRIDAY 16/07/2007 I do not have any connectivity even at BANDRA
area (where I have brought the phone with ur AIRTEL sim as my office
is at BANDRA )& not KANDIVALI where you have mentioned that there is
some temporary congestion.I also I have been billed for Rs845/- for
08/10/2007 to 09/11/2007 . I am proceeding to Delhi on 20.11.2007 & I
would request you please do needful so that My connection which even
as of today at 1235hrs is non-functional (as the signal tower is
still missing) even at non-congestional area may be revived .
Regards
S.Sengupta

[protected]@airtelindia.com wrote:
On Nov 16, 2007 2:50 AM,
Dear Mr. Sengupta, Thank you for contacting Airtel.
You have expressed your concern over the payment confirmation and
Network problem for Airtel mobile number[protected].
We would like to inform you that we have not received your payment ofRs.845/- towards the payment of your Airtel bills. Hence, we are unable to investigate further as the complete details are not available. We request you to kindly provide us with the following details to enable us for further action.
(If Cash)Amount ?
Date of Payment ?
Receipt Number -
(If Cheque) Amount -Cheque Number ?
Cheque Date ?
Bank Name & Branch ?
Further, regarding the network problem, we request you to revert withthe following details to assist us to initiate further action:
1. Full Address with Landmark
2. Floor Number / Basement
3. Number of Signal points
4. Handset model
5. Alternate contact number
6. Type of Complaint (No Signal / Voice Break / Call drop /
Network Busy)
We understand your concern and will work together to resolve your issue.
Regards,
Balaji N.
Customer Care
For Bharti Airtel Limited

On Nov 16, 2007 9:32 AM, MY REPLY
Dear Mr Balaji.N,
It is indeed surprising that you do not seem to have any details on my
case even though AIRTEL claims to have "stringent measurement and
control applications" in your system. However Since you do not have
any details I am enclosing scanned copies of my payment
details(Scan005) as I had made online through www.airtel.in. I have
also enclosed the scanned copies of the recent bill of Rs 845 /-(Scan
003,004) which is payable by 27th November '07 in which you have
billed me for the period 04/11/2007 to 07/11/2007 without providing me
any connectivity even after payment of Rs 2243.42 on 03/11/2007 on
line ref no.361129 Invoice no.[protected] . Now you have asked me that
you have not recd the latest payment and without that you are unable
to process my case and also require my address landmark etc which you
have very well in your records . Initially I had thought that I would
tender the payment of the recent bill of Rs845/- only after having my
connectivity revived , however then I decided to pay up to test how
good your system is in reviving my connection. I have paid Rs 845/-
online Ref No. 273417 and Invoice No. 68386229 today. I enclose the
foll details also even though you have it otherwise how could you know
about my bill :

1. Full Address with Landmark: 5D BLOCK A VICEROY COURT ,OPP
DOMINOS PIZZA, THAKUR VILLAGE , KANDIVALI(EAST),MUMBAI-400101(all
available in your bill )
2. Floor Number :5th
3. Number of Signal points: none
4. Handset model: Blackberry8100
5. Alternate contact number:[protected]

6. Type of Complaint (No Signal / Voice Break / Call drop /

Network Busy): No connectivity since last four months (Since
August'07)

As there was no reply from Mr BALAJI .N I wrote:
Dear MR BALAJI.N ,
Not heard from u since today morning ever since I gave you all the details and more. Does ur silence mean U are unable to solve this connection problem ? It is now nearly a week ever since I wrote to ur nodal officer who promised me a lot but have been unable to do anything at all . Is this what AIRTEL has come to? I have seen helplessness shown by ur people at the Thakur village(Kandivali East)relationship centre as well for other connections. Perhaps your system can only bill people without actually providing service.
Regards
S.Sengupta

On Nov 17, 2007 [protected]@airtelindia.com wrote:
Dear Mr. Sengupta,
You have expressed your concern over the network coverage problem for your Airtel Number [protected].
We wish to inform you that we at Airtel use stringent measurement and control applications to ensure that the service you receive is error-free. We are simultaneously upgrading our cellular network in Mumbai towards making it as extensive as possible. However, given the radio wave frequency limitations, size and topography of the city, it is sometimes very challenging to define the exact extent of coverage. Our network team is however, working on improving outdoor as well as indoor coverage by planning cell sites throughout the city and maximizing the signal strength.
As per the service request number 14426244, we would like to inform you that the network problem would be due to some temporary congestion on our systems and our concerned team is working on the same and we would revert to you once the problem gets resolved.We understand your concern and will work together to resolve your issue.
Regards,
Rajini Raj. M
Customer Care
For Bharti Airtel Limited


MY REPLY
Nov 18, 2007
Re: Airtel number[protected]. [REF:[protected]]
DEAR M'am RAJANI.M ,
I have recd this type of message from your office umpteen number of
times ,and it appears all o[censored] in AIRTEL is simply doing copy & paste
of this message when you cannot solve customers problems :
"You have expressed your concern over the network coverage problem for
your Airtel Number [protected].
We wish to inform you that we at Airtel use stringent measurement and
control applications to ensure that the service you receive is
error-free. We are simultaneously upgrading our cellular network in
Mumbai towards making it as extensive as possible. However, given the
radio wave frequency limitations, size and topography of the city, it
is sometimes very challenging to define the exact extent of coverage.
Our network team is however, working on improving outdoor as well as
indoor coverage by planning cell sites throughout the city and
maximizing the signal strength.
As per the service request number 14426244, we would like to inform
you that the network problem would be due to some temporary congestion
on our systems and our concerned team is working on the same and we
would revert to you once the problem gets resolved.We understand your
concern and will work together to resolve your issue".
How much u are concerned & how much you are resolving my issue I have
very well come to know by now . AIRTEL customer care has literally
done nothing since my first complaint I had made on 12.11.2007 to :
(i).nodalofficer.[protected]@airtel.in,
(ii).[protected]@airtelindia.com,
(iii).care.[protected]@airteltelephone.com,
All the above agencies have been literally toying with my case and
sending the above message without actually doing anything. Even after
the current payment of Rs845/- on 17.11.2007 u have done nothing of
substance. It appears there is literally no control /no review over
the kind of work that the CUSTOMER CARE people are doing at AIRTEL . I
am trying to find out about the Senior Authorities at BHARATI AIRTEL
LIMITED HQ and when I do I will inform them how the MUMBAI division
is functioning.

THIS IS AIRTEL WHICH PRIDES ITSELF AS BEING ABLE TO REACH ANYWHERE & uses SAHARUKH KHAN as their brand ambassador!!!!
S.SENGUPTA