Airtel Complaints & Reviews

Hi this is sagar my airtel mobile no is [protected]. and i am raising my voice for misfunction of the airtel sim service provider that i had been charged Rs 15 twice in a week in month of december informing me that your caller tune has been changed where as i have'nt taken any initiation in changing my caller tune when i called customer care asking for its rectification my call was transfered to some senior but then the call was just a mere transfer where no one could attend the call. Finally the option to talk with customer care from that mobile was disabled from their side as they don't want to attend my call then i again switched on to another mobile with same service provider that is from my brothers mobile and call once again then i talk with senior officer he told me that as per his system the request to change the caller tune was send from my mobile whereas i have'nt entered or pressed any such button from my mobile to change the caller tune .I repeatedly told the same that i havent pressed any such button on my mobile to change the caller tune then to he ended up the call informing me that we work and attend all complaint as per our system shows.

After three days i received a call again from airtel the no is [protected] i thought some of my friend must have given me miss call and then when i called back this no again i heard various caller tune with its desired no for changing the caller tune.example jai ambe gauri press 1, maa tuje salaam press 2.etc .etc. i ended this call without selecting or pressing any button on my cell phone .after 3 to 4 hrs i received a message that you have been charged Rs.15 and your caller will now hear so and so song.this was the second time where my caller tune was again changed and was again charged.Then i again called the customer care of airtel and my call was again transferred to some senior officer and i got same excuses
again.
thus in short i would just say that airtel is now becoming just a money printing machine by purposely activating any scheme and changing caller tune just for sake of gaining money in wrong way.

Dear
Consumer Forum Officer
I am making a kind and pleasing request to take some strict action against such fraud for cheating the customer .
thanking you.

I am having two connections of airtel I was receiving combined bill every month since sep 2009. I have not received the oct bill when I enqired about it they told that it has been despatched but i have not received.
I received a call from airtel office in the month of oct, they stated that due to some system failure they cannot send combined bill, they will send seperate bills for both numbers. I said OK.When I received the nov bill I was shocked thet they have charged Rs.75/- and in the month of dec bill Rs.141/- as ONE TIME CHARGES.when I renqired about this they told that because of you are getting two bills you have to pay the charges. I have not asked for two bills, it is the mistake of airtel and I have to bear this. this is not correct.Please go through this letter and take suitable action against airtel.
thanking you.
mobile number [protected]

Sir,

1. on behalf of my friend, Army No 7781082Y Lance Naik Gopa Kumar, who is serving with
68 Mtn Bde Pro Unit, c/o 56 APO and he had applied for Prepaid to post paid plan through
Faizan Comunication, Trehgam (Mobile No [protected]) in first week of November 2009. His
SIM card and application details are as under :-

SIM Card No[protected]-2
Application No - PEF-172609
ID[protected]

2. Your dealer, till he was not return my document, so you are requested to querry with
your authorised dealer with application.

3. Reply Soon

Sir,

I, Army No 15388859K Havildar Boopathi, presently serving with HQ 68 Mtn Bde,
Trehgam, Dist-Kupwara (J&K). I have applied for new Post paid connection in the
first week of November 2009 through Mehak Communication, Near TCP, Trehgam
(Mobile No [protected]) alongwith photocopy of my PAN Card No AKQPB8545F and Rs. 500/-
(Rupees five hundred only) for SIM.

2. Till the date, he has not issued me SIM, either my document or Rs. 500/-. I don't
worry about Rs. 500/-. I only worry about my document, which he may use (issue) to unsuitable
person.

3. So, I kindly requested you to please don't issue a SIM on my name.

4. Reply soon.


Yours sincerely

Boopathi R

A asked a local dealer for a talk time recharge coupon and he recharged with 200/- in Bangalore on 23rd December 2009 I received success message with transaction ID:[protected] but no talk time came. What went wrong with my transaction. Is the dealer not aware of the recharge coupon or the air tel service is wrong???
If so dealer mis guided me with wrong recharge coupon? if so could there be any action taken on him?

Awating your response.

Thanking you,
Vamsi
[protected]

sir,
i bought digital tv one month ago.it is not working properly.it gets complaints once for two days.now what i have to do sir

I am user of Broadband from last 5 to 6 years and from last one month modem installed at my residence is not working properly though it has been changed with repaired modem.

I had requested to kindly provide new modem but nobody has taken care of the same.

Repaired Modem is not working and I was assured by your representative that the repaired modem shall be changed in 10 days. But when your representative visited today he again wanted to install repaired modem.

I told him to get new modem on this he told that new modem cannot be provided only repaired modems are provided. Write or talk to any body new modem cannot be provided.

His statement seems to be very offensive as he feels that he is boss and nobody is senior to him.

I am forced to write this mail to you to instruct your staff to do the needful.

With Regards,

ARUN NANDRAJOG
11/16 East Punjabi Bagh
New Delhi-110026

Hi,

I am an Airtel user and I am receiving missed calls from unsolicited numbers like 41027400, 41027200, 40385800, 40385400, 41026700, 40385000, 41026800, 41027399, 40385550, 40385850 and 40385650 every single day for the past 2 weeks. The caller does not talk and the line gets disconnected within 30 seconds. I need to trace the person, service provider, caller locality & address. My number is [protected].

Neil Pinto.

Respected Sir,

I am using Airtel post paid connection [protected] (in Bangalore) for last more than 5 years. Since this is old connection and I wanted to keep this number, I was paying much higher tariff without any complaints. On March 16th 2009 I paid an amount of Rs 999 (Nine hundred and ninety nine only) towards advance rental for next two years. As per the plan (999 advance rental) there will be zero rentals for next two years and I will be liable to pay only for the actual usage. After that I was receiving continues bill though E-mail and they were paid on time. I did not realize that they were still charging rental Rs 150 per month in the bill. In September when I noticed this issue in my bill, I logged a complaint for the same to Airtel customer care (using toll free number 121). Customer care executive has asked many questions like when the payment was made, where it was made etc. After more than 15 min of conversation they ensure that problem will be fixed and I will get corrected bill with in 3 days. Since than I made numerous attempts to get the correction done but every time they repeated same questions and gave same assurance…I personally visited there customer care center Near Jayadeva flyover, Bangalore twice as well but still nothing had been done. This is frustrating experience and a very unprofessional treatment from the company (Airtel).

Other than talking many times to different customer care executives, I also sent many mails requesting for corrected bill but end result was same. No resolution of bill. Last month they discontinued out going on my number ([protected]) and now incoming is also stopped (approx a week back). Since this number is in use for more than 5 years, I missed lot of important calls from different sources and still suffering…

I paid much higher amount to Airtel keep this number in previous few years. Since the duration for advance rental is valid till 15th March 2011, they have no rights to discontinue the services without solving the billing dispute.

Kindly interfere into this matter as all ways to get the issue resolved with Airtel were useless.

Regards,
Amit

Recharge not credited to regular account but credited to some dedicate account of same no.
Dear customer care,
I have recharged my phone [protected] (Karnataka No) on[protected] at with a top-up easy recharge of Rs 200/- from a vendor in PAtna as I am on roaming now. But I was shocked to see that only Rs -1 h[protected] never connected.Both my incoming and outgoing has stopped now b'cos I do not have any balance in my regular account.
However, on dialing *123*4# the balance is shown as Rs 194.50 in the dedicate account 4 and valid for only 30 days ie Jan 20th 2010. But I am not getting either Incoming or Outgoing. What is this Dedicate account 4? Why i am not able to get either Incoming or Outgoing? Will my money go waste ? Can you transfer this balance from the dedicate account to the regular account.?
Kindly do the needful as the time of 30 days is running out.

Hi,

I have been using two Airtel Post paid numbers - [protected] and [protected].
I have disconnected [protected] & coverted the number [protected] to Prepaid
long back due to Poor Customer Service of Airtel. There are refund amounts
on these two numbers that Airtel has to Owe me.

Number [protected] - Refund Amount Rs. 900.45
Number [protected] - Refund Amount Rs. 674.

I have been following up with Airtel for the past two months to get back my
refund amounts. But im not getting any response from Airtel.

As per Airtel, they have sent me cheque for the number [protected] and the details are as below.

Cheque number : 55977
Refund amount : Rs.900.45 -
Bank name : HDFC bank
Cheque date : 22 09 09
Courier name : Xpress courier
Received by : Mr. Shakthi(Relation)
Received on : 14/10/09
Delivered by-NEIGHBOUR-Xpress Deliveries.

When i contected the Courier Service , they told me that they have sent the cheques back to Airtel. Also i have never received my refund amount of Rs.674 for the number [protected].

I contacted Airtel so many times and they tell me that they cannot send me the refund amounts again.

Please help me in this regard.

Thanks,

Ganesh Pathan,
Chennai.

Dear Sir/Ma'am,

I have been continuously informing airtel customer service about the change of my residential address which has now been updated in your records.

I also complained about not receiving my bills at my residential address. A few days back I received a sms stating that the duplicate bill had been delivered on my new residential address.

I even got a call from your end to confirm the same. I replied back that I had not received any bill on my new address since I've shifted here from 4th September'09.

I was promised that a duplicate would be delivered to me withion 2-3 days. But till now the bill has not come.

Today I received a message from your end stating that the bill has been received my one Mr.Vijay at my residence.

I want to clearly inform that there is no Mr.Vijay at my residnece and that the bill has not been delivered to my residence.

It is therefore requested to kindly send my bills to my correct residential address on timew for me to effect payment.

An early action from your end is warranted.

Thanking You,

Yours Sincerely,

Nitin Behl.

Madam/Sir

airtel company is full of thieves and cheater. I am extremely sorry to let you know that on 21/12/2009 I have purchased a economy package of Rs 1750. their representative called me and promised me to install the unit on 22/12/2009 at 9 AM in the morning. They haven't done their job. they have looted the money therefor it is my job to run after them for their kind consideration. With this package I shall get the one Holiday package of Goa for the 3 days & 2 Nights absolutely free of cost and that too without any hidden cost, the company also promised for this. The number mentioned bellow contacted me[protected],[protected],[protected]. This is Airtel the cheater, looter, thieves etc. I want your reply.
Customer ID No [protected] of airtel
Jayant Kumar Mukherjee
Meghnath Saha Abasan
SINP Housing complex -II
GL Block
Sector G
ECADP
Kolkata 700107
Phone [protected]

Hi

This is bring to your notice that despite assurances and even after inclusion of my number – [protected] – in NDNC, I still am receiving unsolicited calls and SMS’s from unwanted sources.

My first call was given in the month of Oct and 45 days thereafter I was assured, starting 3rd Dec 2009, I will not receive any UCC from within or outside your operators.

There was no response to this and I again made a call last week to check the status where in I was again assured that this would be looked into.

Some of the numbers from who I receive UCC despite warning them are –

UNSOLICITED calls from these numbers

[protected] (unnecessary repeated calls)
[protected] (unnecessary repeated calls)
[protected] – Kotak Mahindra
[protected]
[protected]
[protected]
[protected]


UNSOLICITED SMS’s from these numbers

[protected]
[protected]
[protected]
[protected]
[protected]

I am totally dissatisfied with manner that this issue has been treated with no proper response from your representatives. IF THIS IS NOT RESOLVED I WILL TAKE THIS TO TELECOM REGULATORY AUTHORITIES WITHOUT ANY CONSIDERATION AND WILL ALSO DISCONNECT FROM YOUR SERVICE.

I NEED NO FURTHER ASSURANCE BUT ACTION.

got a promotion sms of the new billing plan. opted for turbo249 and got a confirmation through sms and phone saying that the plan will be effective next billing cycle i.e. billing from 11/12/09. but when asked over phone on 11/12 night through customer care they said it is yet to be activated then have been following up with customer care but one by one confirming over phone but not done yet. when we approached airtel showroom, the executive said it can be done only from next billing cycle i.e. 11/01/10 which i don't need. i felt it is a better plan for me as i am travelling and need to make a lot of STD calls this month. but it is really paining that nobody takes care and no reply to my e-mail sent to 121 taken care. kindly look in to this complaint and revert. i would be ever grateful as i need this to be effected immediately. i will be staying in chennai till jan'10 and will be in kerala. i may need this no. for many reasons for atleast six months. it is easier for me to go in for new connection with any operator as all the mobile operators are offering many useful user friendly plans with easy tariff. for certain personal reasons, i need this no. for some time. I have taken this postpaid mobile connection in January 2002.

i recharged following ,

Exact amount of recharge Rs77.A2A CALLS(STD+LOCAL)@50P MIN.OTHER(STD+LOCAL)@60P .MIN for 3 months
Exact date and time of recharge 15.09.09. 04:05:06PM
Exact transaction ID[protected]
after a month
.the message came on 15/10/09 saying
FULL TALK TIME ON RCHG WITH RS.77+1YR VALIDITY.TRFF BNFT IMEDTLY.A2A CALLS(STD+LOCAL)@50P MIN.OTHER(STD+LOCAL)@60P .MIN.CALL 12131(FREE)
SENDER AX-VALIDITY
TIME 02:51:42 20 10 09
BY USING 12131
I RECHARGED RS.77.SAME DAY. for extending to 1 yr.after giving frequent complaint & enqury they refusing this inf &
now the operator chrging local Rs.1re/min& StD Rs.1.50/min.saying ur plan is this.whicj i never chosen even my prior plan is below.
but prior to this (15/09/09)my plan was ,i recharged RS 198 on 17/07/09 iD:[protected] this scheme is all STD & LOCAL 0.5p for 1 year.
i kindly request to take action against operator to retreive my plan local & std 0.5P scheme.&not to be done other customers

I have been harassed by Airtel for getting my Rs. 6000.00 refunded which I had paid to activate my International roaming. I had paid this amount in August end and when I returned back I requested to cancel this service and asked Airtel to refund this amount back to me. However, after waiting for 45 days when I called back the Airtel call center, they told me that they have not received any deposit for activating my international roaming 1) I have the receipt of the transaction that I made 2) My international roaming was active while I was abroad. - is it possible for them to activate this service without the deposit? The call center people took the details of my account and the receipt that I had got. After furnishing the details I was told that the amount will be refunded back to my account. The next call that I got was surprising. They told me that the amount is now credited into my account. This is just 4 days ago. And the service is activated. I then went to the Airtel office where I had deposited the amount and they told me that the amount is now reflecting in my account. And will make arrangements for depositing the amount in my account within 7 days. I submitted the letter and the cheque details the next day. After waiting for 3 days when I called them again they told me a different story. Now it will take another 45 days to get my money refunded. I was furious and called up the Yeshwanthpur Airtel office where I had deposited the money. They are telling me that they are busy and will call me back..... The story still continues. I am not bothered about my 6000.00 now but want to teach them a lesson so that this does not repeat again. Please suggest Airtel Rs. 6000.00 that I had paid in Yeshwanthpur Airtel office has

have land line connection of Airtel. Last month I received bill No.[protected]for Rs. 550/- to be payale by 05.12.2009.




I made payment to the company using my SBI Internet banking account on 05.12.2009.




The detail as given in my statement with SBI showing payment on 05.12.2009 is given below.




05-Dec-2009
(05-Dec-2009) TO TRANSFER
AIRTEL Payments MSBI[protected]IG13992275 TRANSFER TO [protected] 550.00




The statement clearly shows that the amount is credited to the account of Airtel on 05.12.2009 for Rs. 550/- and credited to account No. [protected].




For the last one week I have been receiving telephonic calls from the company that my bill is outstanding. I have mailed to the company regarding payments made by me. They have not bothered to verify their accounts and continue to harass me by making frequent calls reminding me of payment. If they can just look into there account they will come to know that I have paid my bill.
Company is just ignoring my request and presurising me to make the payment.




Now the company has raised bill on me showing the previous balance outstanding and has also claimed penalty also. Comapny seems to be bent upon not to address the issue.




I have even requested the company to disconnect my telephone connection and colect the insument but they are not responidng.




Please use your good office to redress my complaint for which I shall be immensely thankful to you.

Respected Sir/Madam,

I am terribly disturbed by the Ad SMS's sent on my Airtel Postpaid no [protected].

When I spoke to Mr Koushik (Customer care executive) on 121 he said these vendors is sending the SMS by hit and trial method and neither we have provided the subscribers number nor we can stop it, and suggested me to activate DO NOT CALL. and also he said that it will take 45 days time to activate.

My complaint is it really that the subscribers nos are not sent by Airtel and if not then from where these vendors derive authority for sending SMSs every now and then.

The list of sms which I got presently are as follows:

From Advertised for Contact No. Address

BA Bhajnlal Tata Sky [protected]/ 42A, Shakespeare Sarani
[protected] kolkata 700 017
LM Vayu Seva Vayu seva [protected]
[protected]
TA ESHAA MTS [protected]/
[protected]
TA Saras09 Saras Mela Karunamoyi Mela Ground
Salt Lake Kolkata
AK Offers Pantaloons
TA Airtel Airtel Digital TV [protected]
RM ICICI ICICI Lombard
AK Cricket *646*605#
Regards

Sir / Madam
this is to bring in your notice that i use a postpaid connection of airtel having no [protected] (User rajeev Bhatt) for the period of 2 year and pay bill in time amount 0 to 7800 max use but when i check there was debited in every bill any smc scheme charge amount 160, 250, 90 in many bills i inform to customer care in this regard time to time they commeted we will disconnect this service but not deactivate the service and again debited same charge in my bill i tell to him to closem my no or recalculate my bill and i will pay correct bill but they not take it seriously and not disconnect my service and send bill to deopsit timely as my previous payment history the have my limit of 19000 nineteen thousand
due to not recd correct and amidmended bill i not deposited bill they dactivated my no then i again send many emails i have record there is such a email matter pasted with this email when i send email i recd a call from thair collection dept to settel bill in 1500 i was agree that time i requested to give me written settelment letter or new bill wher you credited excess charges but they was not agree to do this i was disappointed to see this and i return from his daryaganj outlet now i am receving daily basis phone calls from his lower what ever he is telling to deposited 3675 in thair account without any letter with throughts of penalty of rs 16000 i inform to customercare in this regard but no response getting finally i am sending my complant to you please look at the matte and guide me accoud this matter i recd an call from mob no [protected]


with thanks and regards
rajeev bhatt
[protected]



Today your advocate again calling me still you not give any reply soon

Thanks


From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, December 18, 2009 2:30 PM
To: [protected]@smcindiaonline.com
Subject: Acknowledgement Mail.

Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: RE: EXTRA CHARGE IN BILL [|BAL|[protected]|[protected]|]
Date: 18/12/2009 02:31:41 PM
From: [protected]@smcindiaonline.com
To: [protected]@airtelindia.com
Message body:

AS per my previous emails I received a call from your concern advocate name sameer yadav having mob no [protected] regarding settle and payment of the bill of amount 5040 and settle or pay amount 3675 and also he give threats to come court or penalty or Rs 16000 (sixteen thousand) this is way to mental harassment to me as per previous telephonic discuss with your collection dept Ms Pooja has commited to settle in 1500 actual payment of the bill but due to your airtel outlet Daryaganj delhi ther rejected request then I never recd any call or other instruction till date only today morning I recd this call this is clearly indication that you want to mental harassment to me I am going consumer court regard this matter because fault was form your side excess bill debited to me many time I call in customer care also send many time emails you can see records I have all records of sanded email and reply form your side now this is to inform you now this is out of control that¿s why I am looking for consumer court in this regard I many time write about this matter no one take it seriously also action was taken by your customer Rajeev Bhatt only on one give me positive response



Therefore you are requested to look at the matter and fwd this to your legal dept I am seriously taking this matter in legal manners

Details of excess bill and payment of bill is saved in my file



Thanks





From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday August 19 2009 6:49 PM
To: [protected]@smcindiaonline.com
Subject: Re: EXTRA CHARGE IN BILL [ BAL [protected][protected] ]



Dear Mr. Bhatt

Thank you for contacting Airtel.

We understand from your previous interaction dated 19 08 2009 you have expressed concern over Late payment fee charges towards your bill for your Airtel number [protected].

We apologize for th inconvenience caused to you.

We would like to inform you that As per service request number 22317713 late fee charged from the month June till August is valid and correct. Hence we are unable to reverse the charges for the same.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Krishna S
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@smcindiaonline.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:21:41
Subject: Re: EXTRA CHARGE IN BILL [ BAL [protected][protected] ]

I know that you are unable to reverse late fee charge the reason for not paying bill was wrong bill amount from 2007 was wrongly debited around 2200 but when I check my bill this was not a valid service value added service charge why you have debited such charge well you are unable to reverse the charge I am unable to pay your bill now please don t make any call and emails now this was last change to improve your mistake till time I was cool but not now tomorrow before I will take new connection may be airtel no ok bye

don t call me again fwd this email to all your concern dept


----- Original Message -----
From: [protected]@airtelindia.com
To: [protected]@smcindiaonline.com
Sent: Wednesday August 19 2009 4:59 PM
Subject: Re: EXTRA CHARGE IN BILL [ BAL [protected][protected] ]

Dear Mr. Bhatt

Thank you for contacting Airtel.

We understand from your previous interaction dated 19 08 2009 you have expressed concern over Late payment fee charges towards your bill for your Airtel number 995
....Rest of the message is truncated.
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