Airtel Complaints & Reviews

To,
Airtel Digital TV
Bharti Telemedia Ltd.
1, Nelson Mandela Road,
Vasant Kunj, Phase – 2,
New Delhi - 110070

Subject: Grievance & Harassment Notice

SirMadam,
I have been the customer of Airtel Digital Tv for more than a year now. Keeping my faith in Airtel I even got the subscription of another connection for my 2nd Television.
I want to bring to your kind notice that on November 8th 2010 morning, I noticed that one of the setup boxes provided by you has stopped working & there is no display on the television screen. Apprehending that this could be a problem of hardware & for quick resolution I immediately decided to log a complaint with the customer care.
Details of the first complaint:
Date - Nov-8-2010 (Service request number = 4386626) for Video problem
It was conveyed to me by your customer care that the Airtel Digital TV engineer would visit my place & Video problem would be resolved by the morning of Nov 9 2010. It was also conveyed to me, I will receive a call from the engineer 30 mins prior to the visit. I also got one sms from your side mentioning above request no and for further assistance I can contact at [protected]. Now, this number always remains switched off.
I would like to inform you that nothing of that sort happened to resolve any of the issues above. Neither any engineer turned up as per the allotted time provided by the customer care nor anyone from Airtel Digital Tv customer care bothered to call me to confirm if the issue is resolved.
So without losing patience, on Nov-9-2010 morning, I decided to again contact your customer care to enquire about my service request. Now I was updated by your customer care executive that the engineer has missed the morning slot on Nov-9-2010, allocated to visit my place, but no reason was provided to me as to why engineer missed the slot. This time again I was assured by your customer care executive that the engineer will reach my place within 2 hours & she is writing a direct request to the concerned authority to do the needful. So I was not provided another service request number.
With full faith I accepted the assurances given by your customer care executive & waited for the engineer to arrive at my place. But to add to the pain no one from your side either visited my place nor anyone from digital TV customer care tried to enquire about it.
Completely shocked by now, I again decided to call up the customer care myself to enquire about my service request of Video problem. I made another call on Nov-9-2010 evening, to enquire about the complaint status. To my horror, this time again your customer care executive repeated exactly the same lines to me that, engineer has missed the slot allocated to visit my place. Again no reason was provided to me as to why engineer missed the slot. I was given another service request number 4406862 during this call.
After this call 72 hours passed by & no one from Airtel digital Tv customer care has bothered to resolve my grievance. Testing my patience again, I decided to give another call to your customer care, so I made a call on Nov-10-2010 evening & notified the executive about all the past events. But can you believe what reply I got from the customer care executive, I think by now it must have become clear to you that what reply we can expect from your customer care executives. I received the similar reply, Sir sorry for all this botheration; engineer has missed the slot that was allocated to visit my place. Again no reason was provided to me as to why engineer missed the slot.
Since my first complaint, 4 days have passed by & today it is Nov-13-2010, we are feeling harassed by the attitude shown by Airtel digital TV towards us as a customer. I also called your helpline number numerous times but all in vein. I’ve even used your Online Query / Request / Complaint Registration Form for complaint but nothing happened as usual.
I have subscribed to your Mega Plus plan & paid Rs. which is valid till Dec-2-2010. I would like the Airtel digital TV to compensate my loss due to this negligence shown by your customer care. I may inform you that this act of complete ignorance, fooling the customer, negative attitude & discomfort thrust upon me & my family is causing us a great mental & physical strain.
Please take notice that in case your persistent rash/negligent act as aforesaid results in any damage to my health, Airtel digital TV will be fully responsible for the same. If you fail to take necessary action, I shall be constrained to take legal action against you before a competent court/forum, and in such as eventuality, you will be responsible for all costs & incidental expenses that I may have to incur.

(Muneesh Bahl)
Date: 13-Nov-2010

I am having an airtel connection bearing number [protected]
which is a prepaid lifetime connection. i am still having that sim card but now this showing invalid after inserting in mobile device, and now this same mobile number is reissue by airtel to any other person who has stolen my identification detail and he is using that number in a wrong way and doing adult massages to my colleagues and relatives who are calling on that number.

I have make the last call on mobile number [protected] and i have done the last and final recharge of Rs 10/- only.And i want to inform you that i am not using this number from 19th-september-2010 till now.

The number is registered in the name of Mr. Ramshray Verma, resident of H.No. 16/1021 Aazad nagar Rewa (Madhyapradesh) 486001.And also i am already submitted the documents required for detailed verification at airtel office last week but sim card is still on working I would be very grateful if the simcard is blocked so that no one else can make use of it and i would also like to know the procedure as to obtain a new sim card for the same number.

Kindly do the needful to block that SIM card ([protected]), any one is calling on this number the suspected person Dheeraj singh recieving call every time and he using abuse language on to calling party
i am requesting you to do the complete varification and block that SIM card permanently.

For your information i am telling you he hasn't any relationship with Mr. Ramashray verma.

Please do the needful.

Thanks & Regards
Ganesh
[protected]

Respected Sir,
I am geeting charged Rs. 3 per day
plz stop this as soon as possible
hungama content game getting
activate in my number
[protected]
please de-activate this service..
rply me soon.

DEAR SIR


I PURCHASE A AIRTEL DTH SERVICE FROM GUPTA ELECTRONIC SHAHDARA. ON THE PURCHASING TIME HE OFFER THAT ONLY 999/-
INSTALLTION AND 3 MONTHS SUBSCRIPTION FREE BUT AND INSTALL
THE ONE OR TWO DAYS BUT AFTER SEVEN DAYS INSTALL DTH AND
NOW HE(GUPTA ELECTRONIC) TOLD ME THAT YOUR COST IS 1500/-
THAN YOU ENJOY THE COMPLETE OFFER

I AM TIRED FROM IT

Dear sir,
I have submitted my PF withdraw form 5 april 2010 at, sec 43, Gurgaon office since 9 month back, duly signed by employer.
Still I have not received any amount or information,
Could you up dates my PF status


NAME- JAI KUMAR RAJAK
PF NO.HR/GGN/10693/001884
MAIL ID - jai.[protected]@yahoo.co.in
MOB. [protected]

I am Ashish Pareek working as Deputy Manager in Maruti Suzuki India Ltd., Gurgaon.
I had applied for a Airtel Broadband connection on15/09/2010 and paid Rs.500/- to Mr. Arvind (Mob. No. [protected]). Mr. Arvind committed that my connection will get activated within 3 days. However, when even after 2 weeks my connection did not get activated, so i requested Mr. Arvind to refund my money. Now it has passed 2 month and still he has not refunded my money.
I am suffering without net connection as i have to study on net and getting tensed because i am not getting my money back.
You are requested to look in to the matter and give appropriate punishment to related person.

Regards,
Ashish Pareek
[protected]
H. NO. C1/40,
Ground Floor,
Ardee City,
Gurgaon, Haryana
122003

Hi

I had telephonically talked with airtel sales department ([protected]) and booked a new DTH connection on 13th November 2010.

Detail is as below:

Transaction ID: 11770409

Amount Paid: 2590.00(One Year and 250 Cash back offer)

Mode of payment: SBI Credit Card.

Area PIN Code: 500072 (plot no78/3, Gate No-2, opp ICICI ATM, Usha mullapudi road, ivekanandanagar, KPHB, Kukatpally, Hyderabad)

Customer care person told me that this offer can be availed only through SMS or calling this no. [protected] and not through any other mode and Instalation will be fixed by same day evening, then only I paid for this connection through Credit card.

Next Day after so many calls to Customer care they told me that this connection will be given within 2 days, and so far nothing has happened and you people have kept me waiting. I again contacted and told them about this issue and they told me that they have forwarded my query to the installation section and someone will contact me within today (Friday) and will make arrangements for the connection.

so far no one has called me and I am kept waiting again

I again called [protected] on Friday evening and they told me that 'your installation will be done before 12.30 pm on Saturday" but as usual nothing happened. I had called 4 times on Saturday Nov 13, 2010 and spoke to 4 different people and also one lady from installation team who said that the connection will be given today but she did not give me the name of the executive that is going to come and do the installation and they given a compliant no 4444565

Now I am very much frustrated with airtel service.

Please do some needful

Thanks & Regards

Srinivas Anantha
Hyderabad - 500081
Mobile +91 [protected].

Hi,

I want to complain about airtel broadband connection. After many hassles finally airtel has provided me with a connection and this is the 2nd time in consecutive months that my DSL line is down. Last time they fixed it after 1 week and this time it’s the 3rd day going on now. And in all I have taken this connection just 3 months back.

I call them every day, and what i get is that the issue will be resolved today, but no one calls to update and nothing gets fixed.

My History with Airtel
Even from the start, the sales rep promised me a connection within 3 days after filling the forms. This was on June 25th 2010, after when I failed to get connection I raised a complaint as I felt I was cheated.

The funny thing about the opening a complaint (ticket) with airtel is that they don’t have any option to reopen the complaint (Every SLA depend on this for productivity).

So after I open the ticket, it was closed after some days. After my enquiry as to why the complaint was closed, they mentioned that the first stage of the process had completed and they asked me to put another complaint so that they will start with the second stage. It’s pathetic that I am not able to reopen my complaint. The result was I had to lodge around 15 more complaints to get my connection finally on 31st August 2010, 1 month later. This process also included me giving calls to channel managers, technicians, escalation department etc.

And now after 3 month, I still have a complaint on my line not working (which also happened last month) and a complaint on cementing as the wires are exposed on the roads, this is a different issue all together. This complaint as of now is filed 6 times by me and always closed without even calling me or resolving the issue. I am yet to file another complaint on this. And also I had to file complaints on wrong bills etc... All this in just 3 months.

my airtel id : [protected]_kk
Complaint Number : 39681300
Please at least help me to get my DSL line back up

Dear Sir,
I am sorry to inform you that I have purchased 32"Samsung LED TV from SAMSUNG PLAZA , Mahmoorganj,Varanasi on 3.11.10 .I was told by Mr.Dev salesman of Samsung Plaza that Airtel DTH connection is free with this TV and it will be installed at my place within 24hrs. only I have to pay Rs750.00 for recharging the digital TV accounts.Samsung Plaza representative called Mr.Nitin(mob.no.[protected]) head of Airtel service centre to install DTH set up box at my place and he assured me that Mr. Niraj will visit your place on 4th Nov. morning.
That is the day I am regular in touch with Mr. Nitin but no one has attended my complaint till date.Now Mr.Nitin is not even receiving my phone call.I had given him message on his mobile today on 12th.Nov.2010 after not responding my calls then he replied that MERA AADMI JAB KHAALI HOOGA TAABHI BHEJOONGA AAP BAAR BAAR PHONE KAR KE PARESHAN MAT KARO PHIR BHI NAHI MANTEY HO TO JO SAMAJH MEIN AAYE KAR LO..
This is the reply from the person you have kept here to attend the complaint of customers.Its strange for me how we the customer can relate with your company in future by carring such a bad experience in first time.You please suggest the solution that what next step I should take to avail the facilty which I derserve to have
I hope you will take action against Mr.Nitin who has harrased me a lot.and make arrangement to install DTH as early as possible.

I will NOT recommend Airtel DTH to anybody. I was using Sun Direct and recently moved to Airtel DTH. Airtel DTH quality is nowhere near to even Sun Direct. Picture quality of some of the channels are just like as if we are watching cable TV. When i checked signal quality, i found it is always wavering around 40. I have created so many tickets to customer care. Technicians are interested to put ticket status RESOLVED even without calling me or even without coming to my home. The guy who installed DTH claimed that they can give only this quality alone. Guys..if you have small TV, you wont see the actual difference. if you have 42 inch LCD TV, you can clearly visualize the quality difference. It is nowhere matching even sun Direct quality. so far i thought Sun Direct is worst..but they have companion who is more worse than Sun Direct. I have used three DTH so far. TATA Sky, Sun Direct, Airtel DTH.

quality wise order :
================
TATA Sky
Sun Direct
Airtel DTH

customer Care wise Order :
===================
TATA Sky
Airtel DTH
Sun Direct.

Dear Madam / Sir,

I am an existing customer of Airtel since last 4 years with cellular service "A/c No.[protected]" and since last 1 and half year with DTH service "Customer ID [protected]".

I had telephonically talked with Ms. Kavita (airtel sales department, Mumbai) and booked another new DTH connection on 23rd October 2010.

Detail is as below:

Transaction ID: 11454665

Amount Paid: 1590.00

Mode of payment: SBI Credit Card.

Area PIN Code: 110074 (D-59, Chhattarpur Extension New Delhi)

His/her engineer came to install DTH on 24th October 2010. The Picture quality was very poor (blurred) and signal strength was 25 % to 30 %. When I asked the engineer, why I is it so?? Then he replied that this is due to set top box and because that has been activated so neither that set top box will change nor blurred picture quality will be better. He also told me that if I want Airtel DTH then I have to compromise with that blurred picture quality, or I can back my money with Airtel,

He swept back (taken back) all instruments and set top box along with him at same time. I also talked with agency manager but his wording was same.

I have talked with customer care executives several times but I am not getting any satisfactory response from them.

when I wrote email to [protected]@airtel.in, then I got a call from Airtel on 28th October 2010 and he asked me to give couple of days to reverse the payment. 15 days have already passed but till now I didn't get my money back.

I have given 2 reminder by email but they are not taking any action.

Now I am very much frustrated with airtel service.

Please do some needful

Thanks and Regards,
Mahendra Boddha
[protected]
Delhi, India

Milita Haldar to upcare show details Oct 29 (11 days ago)

Dear Sir/ Mam,

This is to inform you that my land-line number[protected] is lying dead for quite a few days. I hope you will consider the case and do the needful adjustment.

from
Milita Haldar

Milita Haldar to nodal.upeast show details Nov 9 (2 days ago)


Dear Nupur Srivastava,
The above letter was written to the customer care for their intervention on the subject, as my landline has been lying dead and this has been a persistent problem in the set given with the connection as earlier the set received with the new connection stopped working and on informing the handset was replaced by another old set, and after few months the problem have again emerged. Please we want you to intervene on the matter and do the needful better adjustment.
hoping for a quick response.

from
Milita



Milita Haldar to appellate.upea. show details 8:42 PM (22 hours ago)

Dear Sir/ Mam
The following letter is the reply from the nodal officer assuring me of quick action by 11- Nov-2010 10:00 AM on my complaint.

Dear Customer,
Thank you for writing to Airtel Telemedia Services.
With reference to your e-mail dated 09/11/2010, you have expressed your concern regarding dead phone issue for your Airtel fixed-line [protected].
We would like to inform that your concern has been registered with us with the reference number 39647228 and the same will be addressed by 11-NOV-2010 10:00 AM.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
Please do write in for any further assistance.
Warm Regards
Karthik
Customer Care Executive
Bharti Airtel Limited

I am sorry to inform you that no action has been taken even after such a assuring letter and my landline number[protected] still is not working, so is the company ready to back out even from the written promises made to its customer. I hope you will look into the matter and do the needful as quick as possible. I wish to enjoy the services of Airtel but with better facilities.

from
Milita

Dear All,
It has been a pathetic condition followed by the airtel people to solve the problem of dead phone as when the people were pestered with the above set of complaints they did send a unqualified person who came and shook the wires attached to my internet connection that I had to tighten it up to get back my connection, and after a wild shake to the wires he said that there is no problem in the dial tone but there is problem in the wire system and assuring us that men will be soon coming after few minutes he vanished, and so ended our hope of our problem being solved.

Dear Sir / Ma’am

This is with ref to my airtel postpiad connection no – [protected] which is with me for the past 5 years now, I have been giving a monthly billing of 5-15k per month, which includes my daily calls to my local and international clients as well as my local incoming calls national and international. I regret to inform that since I was out stationed for 2 months for Sep and Oct, it was quite unfortunate on my part not to pay the due amount of total outstanding = Rs 7000. Trust me the intentions were not to pay but to be in a position to pay as I was in a remote location and since being alone here in Delhi I was not in a position to ask for personal favors from anyone to pay off the outstanding, but to my surprise my connection has been kept on temporarily hold and have been asked to pay the total amount and only then my number would be resumed, my question to you is “is that the way we treat an old loyal customer, I did ask the AIRTEL CUSTOMERCARE to help here but it was in vain, am still out of Delhi and am in the remote locations of J&K where to even send a mail I need to go 40kms from the present location, I regret to say that I am quite disheartened and sad about the entire issue, I would be back in town on 7th Dec 2010 and would make the payments only then, in the meanwhile if AIRTEL feels that a loyal customer like me needs to let go just for a pedly amount of Rs 70000 ITS JUST TOO BAD!
Please look into the matter and give me the appropriate way out, I again humbly would like to plead that, its only me who can pay the bill and no one else, maybe I donot want any undue favors. Also this disconnection has caused me problems in communicating, has also hit my Business Calls somewhere.
Please Help!!


With Warm Regards
__________________________________________
Robin Singh Garewal
Handset: [protected]

I HAVE MADE COMPLAINT IN COMPNAY IN TOLL FREE NUMBER, NODAL OFFICER AND APPELLATE AUTHORITY HOWEVER NO REPLY HAS BEEN RECEIVED. MY COMPALINT IS FROM[protected] BUT NO ACTION MORE DETAILS ARE TO BE GIVEN BUT BECAUSE OF WORDS CONSTRAINT I CAN NOT WRITE IN FULL. PLEASE GIVE ME MAIL ADDRESS I WILL WRITE IN FULL
My Registered No is [protected]

i have taken dth connection when there was offer that no installation charges is to be levied, set top box is free and one year chargeable are to be paid in advance. we have taken connection in feb 2010 with one year service. now TV was not running from[protected] and i have noted down complaint in toll free number. your person did not came. i dialled again it was informed to me somestimes that our person will come within two hours, sometimes our person will come within twenty four hours sometimes our person will come today sometimes told that he will come up to 6 oclock. i was dialling again and again and same reply i was receiving. lator on i also recorded calls stating to them that i am recording your calls what you are stating to me still no body came untill 21st. then i dialled and told them to disconnect line because you are not able to provide me services. you have taken one year advance from me and still not providing me services. then they have told that we will also not refund money to you. i have told them that you are not able to provide me services then refund me money. then they have told no. they have also told that we will not disconnect line untill and unless you will also not refund set top box and anteena. i have told that it was free they have told that no. now your dealer are lying or company is lying. you company does not give in writing any thing nor any bill and also no receipt. further if you are doing problem of solution by refudning me money then ok otherwise i will ahve to move to consumer court.

I would like to draw to your attention the really pathetic service of Airtel and the utter disregard you have for your so called platinum services. I hope this incident acts a big warning to anyone ever considering the use of Airtel's services again.

I had the Airtel Number:[protected] for over 4 years now based at Delhi. Since, I had relocated to Bangalore I requested that the old connection be taken down. However they told me of this exciting new relocation plan that they had and that I would retain the same credit limit and the old account would be migrated to the new account. I was told I was a platinum customer and my credit limit would remain at the same 6400. Sounds great right?

Then I get a call from a lady called Laxmi ([protected]). She gives me a new number and says everything would be taken care of. A representative comes and collects my DL, my Rental agreement etc. I was also asked to pay Rs. 300/- as safety odd. I found that odd since if the old account was being migrated, why would I require it to be migrated. However I was assured that it would all happen.

Fast forward to yesterday morning and the phone says simcard registration failed. I call Laxmi and she said she had been trying to get hold of me and I have to send the DL scanned copy. I emailed it to her and she assured me that it would be fixed by today morning. I call her today and she is cutting my calls.
Bravo Airtel! Way to put the customer first!

Now, My credit limit is still at 800 despite complaining to Laxmi as well as your customer care.
My old account is still active and I no doubt have to endlessly argue with multiple customer care centers (Delhi and Bangalore) thanks to your ridiculously poor workflow systems.
And I DONT HAVE A WORKING PHONE CONNECTION. God knows how many business calls I have missed. Will Airtel or Ms. Laxmi compensate me? Why should I endure this harassment?

Thanks and Regards,
Ramkumar Venkatasubramanian,
[protected]@gmail.com
([protected] - Doesnt work which is what this dispute is about)
[protected]

I get a call from this number . Irrespective of the time of the day! Want this number to be blocked or the person given good lesson. Thank you. Please respond. [protected]. This is very annoying.

I am charged Rs. 30 on 12th Nov for Hello Tunes Services, without me even subscribing for the Service. I got my Airtel No ([protected]) just last month. I also got a hello Tune and I had complained to the customer Care to stop the service. I was assured that it would be stopped but for one month it is a free service. Now I am being charged although I had told to stop the service. Now I could not contact the customer care no. as i am on roaming. Anyway I managed to stop the Hello tune through sms BUT WHAT ABOUT THE REFUND?

Bye
[protected]
[protected]@rediffmail.com

a person , i suppose from gujarat ,subscribed for airter digital tv. that fellow has given my number as his contact number [protected].and I get all the messages from the airtel digital tv company.i sent an e-mail to airtel digital tv that this phone number is a wrong one and asked them to find out the correct phone number. but in vain . i get messages pouring in. it has become a nuisence for me.from the messages i get i found that his digital tv account number is [protected]. is it possible to sort this out.

Hello,
I would like to log a complaint against Aitel. The reason being that they have been deducting money from my Pre paid account for no reason. Even when I have called them several time there were no response from there side. They told me that they will find why this is happening, but they failed at there commitment.
Please take he action for the same.

My details are as follow:
Name : Sarvajeet Gupta
Adress: Pune
Mobile No.: [protected]

regards
Sarvajeet Gupta

sir my name is rohit garg my mobile no.is[protected] this is a airtel no sir mera 1 postpaid adon plan no. Tha no.is [protected] joki postpaid tha ousko mene prepaid karaya tha 15 din prepaid chalne ke bad achanak no. Band kar diya gaya custurmar care phone karke pucha to bo batate hn ki aapki i.d jama nahi hui he i.d jama karaye i.d jama karne ke bad bhi no ko chalu nahi kar rahe he bar bar i.d ko reject kar rahe sir please mera no. Aap chalu kara dijiye aapki ati kipa hoge