Airtel Complaints & Reviews

airtel3g — non availability

I have 3gplan activated but still there is no 3g network. i had already logde a complaint regarding this but no action has been taken by airtel. my mobile number is [protected]. Please take action as soon as can.

Airtel — Non response

Dear Sir,
This is inform you theat i had applied for an Airtel Broadband connection on 30/11/2011 and even after an advance payment of Rs.1000 made, theere is no proper response from thee service provider side. We have also send a complaint therough mail to theeir mail id([protected]@airtel.in) and after repeated reminders they made a call on 27/01/2012 saying theat theey will repay our advancement payment on or before 27/02/2012.But still we didn't receive any call or even our token payment.I Kindly request you to take necessary action against theem and do thee needful.

Please find thee details below

Contact Name - S.GNANARAJ
Installation Address - F1, Plot No. 43, Sri Sai Vishalakshi Flats, K.K.Salai, 7the Cross Street, Santheosapuram, Chennai - 600 073.
Contact number - +[protected]
Alternate number - +[protected]
CAF/CEF - CH1250538
Date Application. - 30 - Nov - 2011
Plan - MAX10GB Bandwidthe - 2Mbps
Advance Paid : Rs. 1, 000/-
Cheque: Axis Bank Cheque

Namaste (uttambhagabati ),

This is to inform you that your concern listed on 21 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (uttambhagabati ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Mobile Service — Do not Disturb

You are requested not to disturb me on my cell [protected] for your new product, scheme, hello tunes, ring tones and other services.

Thanks

Airtel — disturb for airtel form caller tune

mujhe[protected] yeh numbar se din main 20se30 bar fone aata hai .jabki mujhe calltune nahi chaiye our othar servise bhi nahi chaiye .kunki main apne mobail pe mobail office service ka upyog karta hun .

Hey almost evrybody has this problem.

You need to login to your Airtel account through www.airtel.in and then on the left hand side, there is an option, which says " DO NOT DISTURB ", just click on that and it will take 45 days for that to get activated. And then you will not receive any kind of advertising calls.

Cheers...!!!

Bharti Airtel — Do-Not Disturb

Dear Sir,
I am using Bharti Airtel Mobile Sim. My No. Is [protected]. Sir they are disturbing any time & advertising there product .Please guide me so that i can get rid off these type of message & calls.
Hope for fruitful solution.
Thank's
&
Warm Regard's
M K GODBOLE

hi i m krunal,
i registerd do not disturb last 3 months, but airtel cant take any action.
and they always call me 4 set caller tunes, recharges offers etc.
even there customer care is also useless.
they often talks very rough language.

I already complain about disturb and register in airtel do not disturb but till now i am getting call from airtel offer and other offer. Now i am in romming still i have got call. my Number is [protected]

I already complain about disturb and register in airtel do not disturb but till now i am getting call from airtel offer and other offer. my Number is [protected]

Request to bar all business promotional calls

Request to bar all business promotional calls

My name is RITESH CHOUDHARY & i'm using an airtel no [protected] in kolkata. I have activated DO NOT DISTURB service on 27/09/2008 & my Registration no is S[protected]. I was informed by airtel customer service department that after 45 days of registration i wont receive any promotional calls & sms from there end but till[protected] i'm receiving promotional calls & sms. I have made several complains to airtel customer service department by call 121 & by going to the airtel office in salt lake & i was informed that i wont receive any more promotional calls or sms from airtel in future but all in vain. Now-a-days when ever we call the airtel customers service no 121, 90% times our problem is not solved & they disconnect the lines straight way on our face without helping us. If this kind of service is being provided by such a reputed co then i'm afraid that AIRTEL would become one of the most worst Telecom service provider in INDIA.

Bharti Airtel — Do Not Disturb

Dear Sir

I have registration in don’t disturb facilities on dated 23/07/2008 don’t disturb registration no. S[protected] but after that I receive continue more calls and sms then I compliant in your Customer care my compliant no is [protected] on dated 16/11/2008 that time your operator told ok with in 24hours I short out your problem but till time I am not getting any benefit from this all process so please short out my this problem after that I mailing to [protected]@airtelindia.com more time but nothing I get benifit from it.

Ravi Saxena
[protected]
[protected]@rediffmail.com
[protected]@gmail.com
[protected]@in.com

Bharti Airtel — tapping

my phone was tapped by somebody from airtel i would to register a complaint regarding this. ph:[protected]

AIRTEL SUCKS!
I have registered on the Airtel DND Registry and have been getting promotional SMSes for the past 2 years. I file a complaint each time and all I get is a STUPID MEANINGLESS phone call from some brain-dead call center employee saying: We have issued a warning to the number, you won't get any more SMSes.
I still continue to receive unwanted SMSes from other numbers.
Airtel customer service is the worst ever!

Airtel — Do not disturb a lot

Sir,
I am a airtel user my no. [protected]. I have activated DO NOT DISTURB service on 19/03/2008 & my Registration no is S[protected]. I was informed by airtel customer service that after 45 days of registration i wont receive any promotional calls & sms from them.But from 1-1-2009 i'm receiving promotional calls & sms. I have made several complains to airtel customer service by call 121 & i was informed that i wont receive any more promotional calls or sms from airtel in future but all in vain. Now-a-days when ever we call the airtel customers service no 121, 90% times our problem is not solved & they disconnect the lines straight way on our face without helping us. If this kind of service is being provided by such a reputed company.Please help me, i am not able to understand what should i do, where to complaint.

Thank you

Bharati- Airtel mobile connection — Regarding DND

My Mobile number is[protected]

I have registered my number for the national DND however I continue to get calls. I have made a complaint with Airtel but still continue to get these calls.

Please asses

I had registered on Do Not Distrub on december 18 2008 My mobile no. is [protected] even after 2 months after registering on Do Not Distrub i am receiving many calls from Kotak Mahindra Bank & many sms's as advertises from many companies i am really disturb from these Sms's & calls wherein am attcahing the some of the sms which i had received i dont know who will take care of these things

Yes, this is a problem that I too have been facing for more than 2 months now. Airtel simply sends a standard cut and paste reply and they have not kept their promise of 'reverting back' at least 4 times so far. With no promise of penalty and with cell service providers having no real desire for customer service, we have only recourse to legal action.

i added in dnd in last 3 months back. now also iam receiving promotion msgs and usless other messages.
airtel is not doing anything regarding this.

don call me any of offers and any thing related to airtel

Bharti Airtel — my sim card r not activate since last 1 week

Dear sir,
i am changing my airtel plan to postpaid to prepaid.i have paid full outstanding before my bill.
i have go 3 time in airtel gallery but no body help me.my sim card are not activat to last 1 week.

My No.[protected]

please sir help me................

Hi ,

This is Ankur Goyal a loyal customer of Airtel before four month i heard about DND service of the TRAI and i registerered my Airtel no for this and i got 45 days of time for the fully activation of this service.I waited for this during this period i was continuously getting promotional call from Airtel and other co .And even when i go to roaming the no of this types of call get increased that fatch financial and psychological loss.But because of the lead time i beared this problem but even after the completion of the 45 days i am consistently getting calls ,i called so many times to Airtel consumer care but the problem is same as usual and becoming more intensive . I m really to much embarrasse because of this problem please give me justice as son as possible . MY mobile no is [protected]

My mobile number is [protected]. I have started "do not disturb" service two years back. But stil i m receiving promotional SMS from the company. I made complain many times to their customer care but no action has been taken in this reguard yet. plz do justify this topic and advice me about further things i can do.

Dear Sir
My mobile no. is [protected] & I already had summit a complaint few days before, regarding "DO NOT DISTURB" service. I had registered my number on this on 18/11/2009 & reg. no. is A[protected]. After submitting last complaint Airtel costumer executive was talked me regarding same & said that will not happen again, but the problem remain same. Unwanted calls & SMS are continuing to coming. Please take attention on this.
Thanks
Manoj Diwakar
.

Airtel Mobile — Do not Disturb

Even after requesting to stop the commercial messages, calls I'm getting SMS, phone calls frequently

Dear
Sir,
I have a complaint against my mobile service provider airtel.I have registered do no disturb service dated on 15/04/2010,my reference number for registration is S[protected].They have inform me that all promotional call will be stopped within 45 days to your no.Though it is already passed but they used to send me promotional sms and call twice a day still now.

so, plese take necessary steps that i can get out from this remedies.

sisunath das
mob no-([protected])
west bengal(kolkata)
[email]sisunath.[protected]@gmail.com

Hi...I have already registered for DND( Do Not Disturb) around 6 months back but even after that i am getting un-wanted calls and sms.

My name Sushil and mobile number is [protected]


SMS details:
Sender - TD-InvestCL
Messgae Center - [protected]
Date - 14 July, 2010
Time - 14:44

Though I have been regsitered with NDNC. on 27/08/2007. Vide reference number for Registration is F[protected] as displayed in my account accessed through Airtel website. I get number of SMSs daily and even in the night which is disturbing me

Dear All

My Airtel Number [protected], I have registred with do not distrub from 2009. I have verified wtih gov of india website. my number still in do not distrub database.
for past 3 weeks I am getting frequent calls form Airtel for value added service (CAller tuens) I have contacted customer care# 198 on 29th Aug 2010 from 9.52 to 10.30. I spoke with 3 associates ref# [protected]. non of them answered properly and saying that my number was not in database for do not distrub service. and i have resend the dnd msg and wait for next 45 days to stop this calls. Pls stop this calls imdtly as am getting mental distrub from this calls at my sleep hours.

DEAR SIR/MEM

I MOHIT ,I USING TWO NO.OF AIRTEL COMUNICATION COMP,BUT UNHAPPY ABOUT THE AIRTEL DO NOT DISTRUB SERVICES,BECOSE I REGISTER MY OERSONAL MOB NO.in DO NOT DISTRUB but continuing i resiveing some msgs,

i complaint agean and agean but no taking any positev reaction by the Airtel comp, i complaint last time. if not itaking any positive result i taking some other help about the court.

thanks,,

regads ,


mohit-[protected]

I have a Prepaid Connection with Airtel (No :[protected].

I intend to register the DND services since I am getting lots o[censored]nwanted calls / sms.

I tried several times with their customer care number 121 but failed to reach their customer service executive. There are no other menu options available where I can register my request.

Even I tried with Airtel's customer complaint section (198). They also denied to help me in this regard.

Can I get some resolution to this matter ?

I want to block all unwanted calls / sms with immediate effect.

Pls help.

Regards

Sucharita Ghosh
Kolkata

Airtel — I keep getting Promotional Calls through my mobile number is registered in DND.

Hi,

My mobile number is [protected]. I have registered my number in DND on last week of Feb 2011. Apart from sending a message to 1909 saying "START DND", I also called customer care on the same day to ban all calls from Airtel ont0o my mobile. I was asked to wait for 20days for the request to be processed. I did wait. And still calls from Airtel kept pestering me. I took it at my ease and called back Airtel again and raised a complaint AGAIN to stop the PROMOTION calls which I get from AIrtel nearly 3-4 times a day. Customer Service executive asked me to wait again for another 20 days !!!! I did.And still and still I keep getting calls from Airtel. There has been no action taken TILL DATE and I keep getting calls which is really frustrating. Why should I suffer the pain of spoiling my time with your USE FOR NOTHING PROMOTION calls !!!! I got sick of your Airtel service and would strongly recommend all my known contacts to stay away from Airtel in Bangalore.

Below are few of the numbers I get calls from :

1) [protected] (Got a call at nearly 10:00 am on 12th Apr 2011)
2) [protected]
3) [protected]
4) [protected]
5) [protected]

How SICK it would be to get promotional calls from various numbers like above esp., when I would be in a conference - adding to my no being registered in NDNC registry !!!!!

I'm repeatedly requesting for do not disturb option, but the number one telecom provider is not serious about the matter, so I opted for mobile number portability. Then I was promised by the authority my problems will be sorted out, but all the promises are in vain , still I receive annoying calls and messages. My complaint number are as such
CBNRA[protected]
CBDCC[protected]
CSBDE[protected]
THANKING YOU,
BIKASH

Bharti Airtel — Do Not Disturb on my Mobile

Dear Sir,

My mobile number is [protected]. Long back I requested for Do Not Disturb facility, but still I am receiving nonsense messages and calls for no reason. And occasionally this company charge for which I haven't subscribed for. If I already have "Do Not Disturb" then why the hell I am receiving bloody messages and calls again and again? Do I have to file a legal complaint against Airtel?

Seems good that your replied positively. But as previous few commitments by Airtel was not been fulfilled, I can't trust you fully. You have to take it very seriously. Don't just comment and forget, keep remembered what you've said.

Application wriiten behalf of my mobile number-[protected] was lost as on 30/06/11.Please closed my number for any distrubance by using my number.So kindly requested to you closed my mobile number as soon as possible.thank you
customer name-md danish karim

I've been getting the same kinda calls from the numbers listed above. I am in Canada, and these calls come at the middle of the night for me! I am woken up by these calls SO MANY times. I have lodged a complaint a couple of weeks back and i've been asked to wait for 45 days for it to become effective. keeping my fingers crossed! Don't force me to leave your services, Airtel.

I am also facing the same problem. Please stop calling 7 to 8 times a day.

Airtel — Getting calls from Airtel as my no. is on DND

I received two calls from different no.'s [protected] and [protected] both the calls came on 01/Oct/2011 from different DSA's of Airtel regading if i require any more no.'s from airtel. When i told them that ny no. is on DND they disconnected. My no. is [protected].
I would like to complaint against both these DSA's as they are calling on DND no.'s against the wish of the customers. Please take a strict action against these people who work for Airtel.

I had complained in airtel of a telemarketer and airtel mailed me that they had sent a warning letter to the unregistered telemarketer, and on
other side i was receiving call from that same telemarketer again and again number is -[protected], i am having all my complaint numbers registered during last 15 days, one of executive told me to complaint in consumer court, and TRAI will penalize this telemarketer as per rules, which is, a charge of Rs 1lakh, as on calling more than once, please help, My number is [protected]

Namaste Mr. Shankar,

We have made a note of your contact details, our team will get in touch with you to gather more information to understand your concern and will resolve accordingly.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Shankar,

We would like to inform you that your concern listed 21 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

Please SMS “EPREBILL <Month Name> Email id” To 121 for prepaid and “EBILL <Email id> Month Name” To 121 for postpaid to get the bill on your E-mail id, You will be charged Rs. 50 per request for the same for prepaid and postpaid will be free of charge. Regards

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Air Tel Prepaid — recharge vouchers

i recharged my phone with a coupon of rs 77. Tr.id is [protected] as on date 30.07.08 at 6:2 pm for avaling all local call at 50 paise & std @ Rs. 1 p/mint . there after i recharged my phone with rs 47. vouchers for ISD Tariff to be loward but when i noticed that my local calls are charged at rs 1 p/mint while the charged should be 50 paise p/mint . i talk to customer care by phone there replied was that just one vouchers worked at 1 time this is just fooling pf costumers & plain cheating it means i lost my 77 rs with in a minute & i am being charged At double rate since then on my local & STD calls since then kindly look in to the matters how the service providing r fooling the customer s & cheating Them this should the stop immediately & a customer should get a massage before recharging that his earlier facility will withdrawn or terminated how a facility can be withdrawn when a customers has paid for it this is just cheating & fooling of customers

Namaste Pradeep,

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Pradeep,

We would like to inform you that your concern listed 21 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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How come the reply says that this issue got resolved? Nobody has followed up with me, but the status says it resolved.

What is going on?

Namaste Pradeep,

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Pradeep,

We would like to inform you that your concern listed 21 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hi Same issue repeated twice again,
on mar 26 - rs.99/-
on mar 31- rs.99/-

I'm not asking just like that, you need to understand that I can use 3G service (enabled in my mobile) for any download, but this kind of service charges with out any service is a non-sense. Fed up with Airtel... feeling to better get away from Airtel!!!

Namaste Mr. Kumar,

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

This is to inform you that your concern listed 21 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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the person who sold it to me came to my home and gave new 3G Data card. now it is working with it.
thanks for consumer complaint forum.

thanks to the person who called me behalf of Airtel.

sudheer

Namaste Mr. Kumar,

We would like to inform you that your concern listed 21 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Giri,

We have made a note of your contact details, our team will get in touch with you to gather more information to understand your concern and will resolve accordingly.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Giri,

This is to inform you that your concern listed 21 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Giri,

We would like to inform you that your concern listed 21 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Bharti Airtel — Weak signal

I stay in prime area of Bangalore city - J.P. Nagar - I Phase -which is well populated and considered as a "Posh" area. For the past 3 months or so, the signal has been very weak and dwindling. Because of which, I am loosing out on many important phone calls. My mobile nos are - [protected] & [protected].

Please check and revert

Date:[protected] by Mohinder Kohli
we have, number of times lodged very bad mobile signals complaints, with the AIRTEL people but they, at all don't bother to get the same rectified even after a very long period. If this is the state of affairs in the very capital' most prominent south Delhi areas, than it can be just imagined for poor signals greivances in the remote areas. I hope reading this, they may feel a bit ashamed and try to get the signals improoved in our area. My mobile number is [protected] at 329 Nilgiri Apptts. Alakhnanda, GK-2, New Delhi 110019

Namaste (SriniN),

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste(sriniN),

We would like to inform you that your concern listed 21 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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very pathetic approch of Airtel

My Airtel mobile no.- [protected] (for which above complaints written)
Regards,
Pankaj

Hi Sir/Madam,
Its immense displeasure to say but after wrong billing i was denied resolution telling to deposit wrong bill by Airtel and finally got my outgoing blocked.
I decided to try Airtel internet pack in my mobile which promised 1 gb data in Rs.98.I got that activated on 28 th and found the service more then pathetic. I informed the Airtel customer care officer about it on next day i.e 29th and he advised to get that stopped if I dint liked. He stopped the internet/gprs and that plan and said will be done in 4 hours and no woe.

Now for just 1 day o[censored]se in few mb&#039;s, Airtel is charging me full month rental saying that evan if you activate you have to pay full month money. Evan thats also ok with methough the never told that erliar they stopped now pro rated charging. But Airtel have also charged Rs.1202 as internet usage for few mb&#039;s apart from Rs.98.
On asking Airtel have no clue but said your mobile might had used it in those 4 hours.
I did not used it first of all and even it was used by my active handset it was all under that 98 plan!! not sure who they making fool clearly here?
Can you also advise how to take this case forward to consumer court to get compensation?
Airtel mobile no.- [protected]
Regards,
Pankaj

Namaste Mr. Vrma,

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Pankaj,

Further to our discussion dated 21 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Pankaj,

We would like to inform you that your concern listed 21 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Dutta,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Card — Sim Card Activation

Dear Sir Today After Noon 1 Pm I Purches New Air tel Sim Card
& As Per Your Information it Should Activate Within 4 Hours
Now It already 6 & Half Hours.Passed Plz Do The Needful as Early As Possible & Plz Inform Back.



Thank u :
Mahboob Alam

Airtel Card — Bared Incoming & Outgoing calls....

Dear sir,

I have purchased a new airtel sim card. It was activated but now again I can't call to anybody & while calling the message displays is "Call Failed".

When someone calls me it says "My mobile is switched off".

I request you to solve this problem,

Thanks & Regards,

Chirag M Prajapati

[protected] call details

Airtel card — Non Activation of No 9967842261

Need urgent help in activating the following no [protected] on an urgent basis really suffering because of your pathethic service sorry to say this .

Namaste Mr. Kamble,

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kamble,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Harish,

This is to inform you that your concern listed on 20 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Harish,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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My issue has not been resolved and I had written in to your team to the same email address but there is no reply

Namaste Mr. Karthik,

This is to inform you that your concern listed on 20 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Karthik,

We would like to inform you that your concern listed 20 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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More for you — An dicanect new connection from airtel

Dear
Sir, I am satpal from D-50, Street No.3, Rahul Vihar, Ghaziabad up. I purchased an connection fo airtel comany. An mobile sotre which known name of the more for you as on[protected]. So one week my airtel number.[protected] could be the distconnect by your airtel company. After this that i has sumbited been all ready identy proof. wiht photo and Identy cart.

Bharti Airtel — Excess Charge on Bill

dear sir
i am customer bharti airtel. i am using it's braoadband internet connection.they provide me phone whose number is [protected].i have blocked all calling facility of phone.In last month they accidently activated caller tune on my phone.The biil is of 17 Mar 2009-16 April 2009.on my complaint they deactivated it but charged caller tune rental and told me that this extra charge(Rs.33.09) will be deducted in the next bill.
But in the next month(Bill of 17 Apr 2009 -16 may 2009) they chager extra for caller tune and not deducted Rs33.09 in the bill .

so i want 66.18 rupees deduction in my bill amount.

Yours sincerely
Jamalur Rahman

Airtel Prepaid — i m charged unreasonably

dear sir i asked for mailing me my vas details usage, outgoing calls usage and other services usage to get updated abt my prepaid usage since 26 mar09 ttill date but no step has been take to mail me pls send me or else ill hav to use other forums to get it. pls mail my bill details for the period of 26 mar 09 to 13 june 09 by fast track

Sir,
I have echarge Rs.340/- vide ID on.01.08.2009 id.no.[protected] but on 20th of August I found only Rs.
0.90 paise as main ballance. I have complain CC but they first ask to contact on next day at 7AM after I again contacted there reply was to contact after 48 hours.but till now I have not recieved any responce from CC and I ask to give me bill detail.My phone no. is[protected]. I hope that your authority will take care of this matter and take early action. incoveeence regreated.
MOHANLAL PADHARIA

Airtel — Excess billing after disconnection

AIRTEL sends xtra chareges after my brothers cell no ( [protected]) was deactivated due to poor services and bad call center experience. However full amt. payable was taken before disconnectionand now demanding more.
Nodal Officers and appelette nodel officers phone ie [protected] and [protected] are never answered.
Havent They paid bills for connection????????
TRAI SHOULD Lookin to these kind matters.

AirTel — Call Charge Free

Hello Sir,
I want to reduce, I mean free of call charge from A2A but particular one number.

Have the any process for it?

Bharti Airtel — Excess Charges in Telephone Bill

I'm M. Balasubramanian of the Consumer of Airtel since 2002 and my telephone No.[protected]. I have shifted my residence from Ammayappa Nagar to Canara Bank Colony effective from 2nd February, 2011, which the information was give through letter on 28th January, 2011 (to Thillainagar Airtel Office) with a request to shift my above telephone from the above date of 2.2.2011. But after several request over phone as well as in person to Thillainagar office the connection was actived only on 12.2.2011. But I have received the tele phone bill for the whole mpnth which should be only for 20 days, since I have not used from 2/2/2011 to 11/2/2011 due to their non activation. Similarly one charge was made for Rs.110/- stating as Premium Number, which the details were also not given, since for the past 8 years I am not using any extra numbers as mentined the Premium Number.
By - M. Balasubramanian

I'm happy to note that eventhough the charges for non operative 10 days has been adjusted but I have not received proper information for the charges of Premium Number for which I want the date of call and the number (premium number)


. M. Balasubramanian

Bharti Airtel — Tele Bill

Kindly provide a duplicate copy of my landline tele bill for the month of December 10 on the following mail [protected]@yahoo.com. Tele No[protected]

Thanking you,

KS Mehra

Bharti Airtel — unreasonable cell charge - Airtel, free website solicited call

I received a call on my cell phone (Airtel pre-paid) from Airtel for registering up a free web site hosting for the boardband service.

The caller walked through how to register the free website on my cell phone. (call received)

At the end of call (solicited), I was charged Rs. 32.00 on my pre-paid mobile phone.

This is an unreasonable charge on a phone call received. This is a total exploitation customer rights. And I am disputing this charge. I want get refund the same charge.

Though I have written compliant to [protected]@airtel.in, there is no refund so far.

Bharti Airtel — Charging Excess

Dear Sirs, I have been using the attached number from the past 4 years, last month I have converted my number to post paid from pre paid, I which they have charged 15,000/-(Fifteen thousand Rupees) Extra as platinum number, I have also registered a complain No: "41487851" at Airtel Customer Care on 09.01.2012, Then they call on to my number and asked to pay only call charges amount waving off the extra charges, after paying they are asking me to pay again Rs 15,000/-, From this people I have completely lost my communication from past 20 days, This people are misguiding the public and cheating us. If possible please help us.

Bharti Airtel — Excess Bill

Dear SirMadam,

I am surprised and shocked to see a excess bill for my Airtel phone number - [protected].

I have been charged huge amount towards my internet usage which is around Rs. 30,000 in a month which sounds unrealistic. I have been given a discount of around Rs 20,000+ on the same which also sounds too unrealistic.

I visited the Alkapuri Airtel outlet and they said that the amount chagerd are correct, when asked for a detailed bill on my internet usage i have been refused and stated it is not possible to provide justification for usage of Internet and have been asked to pay the amount which i refuse without any proper justification from your end.

I need to understand how a person can use internet worth Rs 30,000 from a cell phone in a month.

Today suddenly i again get a message that my outstanding amount is Rs 27,000 + which is again a heart attack to me.

Kindly provide a immediate solution on this.

Regards,
Jeegnesh

Namaste Sandhya,

This is to inform you that your concern listed on 20 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Sandhya,

Further to our discussion dated 20 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Sandhya,

We would like to inform you that your concern listed 20 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Tiwary,

This is to inform you that your concern listed on 20 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Tiwary,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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very poor services. worst company. no reply to the mails. donkey brand customer care representatives (you can say customer torture services).

Airtel Prepaid — customer care did not respond my call

there is a service activated on my phone. ph.no [protected].
they are reducting my bal. unnecessary and not responding my calls.

Airtel Prepaid Card — services & customer care did not respond

From
R.sathish kumar
mob nub:[protected]


To
airtel customercare prepaid manager,
airtel customercare chennai.

respected sir
As i m using past six year your network, i m not satisfied ur network because ur customercare service& even complaints care[198] was not good. whenever i called & aski some problem,they responded late,even i have to wait for atleast half a hour. so i like to change my network to vodafone. so on 28 feb 2011 i send portability for my network changing process, i got it port id numb but i never got approved form ur's .after two i got call for ur airtel prepaid care they ask that why u can change our network, what the problem. i said all that service problem & voda service was good & they givi offer like net, callertune offer, then v to v 10 p &30p for other network for six months so i like to change.. they asked now ur call charges how much i said that a to a 30p & other network 40p suddently told that i give u offer to u that a to a 10p & other net 30p ,it will be activate within 24 hours & in future no problem with service & all. i said that ok i cannt change it & they give sms format to cancel port. i send mess & i got port cancellation mess on 2.3.11 time [11.08.11] from 202 after 24 hours i didnt got that offer so i call to 198 on 3rd march they answer my call &register my compaint[CMPRO[protected]] & the problem will be solve within 48 hours. still now not solve i call today at time between 10 to 11 they didnt pickup my call they sendi mess like*121# for knowi accout balance validity & offer & all i dont know that the hell they doing i m not regard for that service i call 10 to 20 times for my problem, they responded with recorded voice only, not pick up my call for one hour . u suggest me what to do............plz..

Airtel Prepaid — customer care responding my call

firstly they have deducted 25 rupees from my mobile then when i try call coustomer care they don't lodge my complan and they disconected my call after that what they have done i don't know, i am not able to connect coustomer care

Airtel — not good customer care

Sir I am rajanikanta parida my Mobile No [protected] ,sir iam call received 3.04 to 4.59 this is No [protected] the duration of call

plz call leasing your customer care asking about me, i am tell me now your Name but no Answar
Sir i am uses langese but i am educate

Namaste (jonathanarnold79),

This is to inform you that your concern listed on 20 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (jonathanarnold79),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Prologiq,

This is to inform you that your concern listed on 20 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Prologiq,

We would like to inform you that your concern listed 20 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Teja,

This is to inform you that your concern listed on 20 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Teja,

We would like to inform you that your concern listed 20 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I was post paid client of airtel till the 17th of this month when i discontinued this service after a period of 1 year. When I subscribed to this service the service was good and I would get my bill on time when things changed since May 08.

I had a very terrible experience in getting my GPRS activated, and today I can say very confidently that airtel is least bothered about its customers. Their services have gone from bad to worse, their relationship centres are not stable, they are best at giving you a million excuses.

I have lost faith in their services and would never recommend them to anyone.

AirTel Bharti — Broadband Service

Myself Saugata Mondal, working at Birlasoft Ltd, Noida.

I applied for a Broadband Connection on 11/07/2008. Form No. 384135 and cash receipt no 299310.

Sales person was – Kapil, Mob No- [protected].

Till today I have got no connection. I ring your sales person almost every day. Neither Connection is supplied nor money is backed.

God! I never expected even Airtel turned out to be useless ISP as well.

Bharti Airtel — worst service

To,

BhartiAirtel,

customer service Department
mumbai,
Date-07/07/2008

I am having postpaid connection no.[protected] Account No.[protected] since last one year.
inspite of several reminders and complaints, I am not getting my monthly bills.

I have not seen such a hopeless service in my life or i better go for discontinue my subcription . i have not
expected such a bad experience with a company life airtel.


This is the last warning to you berfore i take any legal action on you or nacked u upfrount media for your very poor services.


unsatisfied customer

sonu d gaikwad
[protected]

Airtel Broadband — The Worst Airtel Broadband Service

Dear Sir/Madam,
This is Christopher, Prop for G.L ENTERPRISES(AIRTEL MOBILE PCO DISTRIBUTOR), Tuticorin.Some months before, I needed the broadband connection for my Business development, so i have selected your network instead of bsnl broadband, but now i turned my opinion into bsnl, because of your cheating upon me.

I applied for the Airtel Broadband for PLAN 555 in December and i got your service in no:[protected] after some days.Then first three months i got the minimum billing of Rs.624/- . Then in the fourth month i have used the net as i used in the previous months, but the amount has been increased to Rs.724/-.But in the next(fifth) month, they billed me Rs.1700/- for the normal usage itself.Really i didnt expect this much amount as the bill.Then i asked the local Franchisee about this improper billing.They didnt respond me well.So i decided to not to pay the fifth month bill.But i got the sixth month bill as Rs.698/-.Then i didnt pay that bill also.Then they frequently called me and asked me to pay the two months bill.

After some days the Airtel Representative came to my office and told me that We will waver(reduce) your bill upto Rs.1700 instead of Rs.[protected]+698), We will put you in the PLAN 799 and they told me to pay the bill and We will release the OG within two days .Then i payed the amount Rs.1700 through the AXIS BANK Cheque with no.089801 dated on 15.07.2008.The amount has been credited in your account.But they didnt release the OG as they said, till now.Then I called to your office everyday and asked about the OG release.But they post-ponded the date and insulted me.So i got very angry after these incidents from your service.Then i decided to collapse your network as much i can.

[Note:I have recommended some new lines to your network and i got that commission DD from you for those recommended lines.But I have already converted some lines and now i am converting AIRTEL POST-PAID PCO into AIRTEL MOBILE PCO PRE-PAID.This will be continue till i will get my line back.]

Now I lost my patience with your services.So i want you to take immediate action on this complaint and give my line back as soon as possible.If i didnt get back my line after this complaint, i will take legal action against you.

You are advertising Your network as No.1 Broadband Service, But i experienced that Airtel Service is the Very Worst Service that i have ever seen.

Regards,
G.L.ENTERPRISES,
Mobile:+91-[protected]
E-mail: [protected]@yahoo.com
chris.[protected]@gmail.com

BHARATI AIRTEL — Worse Customer Care Service

I'm airtel's regular user. During this period i experienced worst service. Once i had a call of my boss from US. Next day i needed to call him back but due to some problem in my cell phone my incoming call record got vanished. So, i called customer care (But they dont care about customer..!!) and requested for the list of international calls i received last night. Subsequently 3 times call got disconnected automatically as i hear a tone "THIS CALL MAY BE RECORDED FOR INTERNAL TRAINING PURPOSE". Then on next call to customer care i hear "KINDLY SMS YOUR QUERY TO 121".
I sms them my query but every thing gone waste.I havent got any reply. Then i called 121 from my friend's cell phone. This time after 2 try, third time call got connected. This time i asked for the received call list last night from my number [protected]. This foolish lady refused me to give that list. She said goto pune on following address and ask there for list you want. At that time i was 300 km away and i had to have number of my boss any how. then i requested more than 4-5 customer care executive for number but nothing happen.
That time i experienced Hell on the earth with Airtel...

I am a customer of BHARTI AIRTEL.. I bought a campus sim card when it was nwely launched.Then after three months my all campus facilities were cancelled and my card was converted into airtel one which cost me even sms as rs 1.I complained in the customer care at least 10 times but none of them could respond me properly. And still i am facing the same problem.they even gave me complaint number but later nothing was done. SO AIRTEL CUSTOMER CARE SERVICE IS WORST IN THE WORLD.

AirTel — Airtel Customer care is the Worst

I have activated internet through airtel and many times my currency has been deducted whereas i am unable to conenct to internet because of network problem..I tried calling Airtel Customer on 123 Bangalore but not even once i am able to speak to them. Its not moving after 3rd option. I cannot fidn the option of 'Speak to Customer Care Executive' wehn calling 123.

The Customer care of airtel is really really the worst.

DEAR Airtel Customer care is NOT the Worst
BECAUSE ACCORDING TO AIR-TEL MAIN COMPUTER, IF YOU ARE CALLING THEM REGULARLY TOO MANY TIMES, THAT MAIN COMPUTER PUTTING YOUR NUMBER TO SPAM. SO EVEN YOU ARE CALLING JUST YOU ARE GETTING TRING TRING ONLY, THEY ONLY SOLUTION IS TO CALL FROM ANY OTHER NUMBER OR BY LAND-LINE PHONE.IT HAPPENED WITH ME 4 YEARS AGO, BUT I EMAIL TO THERE MAIN OFFICE OF MY REGION AT CHANDIGARH . AFTER 24 HOURS THEY REPLY ME AND THEY RESET MY NUMBER FROM THERE MAIN COMPUTER .

I have purchased Data card through airtel and i am unable to connect to internet because of negative address verification.I called Airtel Customer on 121, but of no help.I want my money back. I have paid Rs.4000/ for the data card.

The Customer care of airtel is really really the worse than the worst.

i have activated GPRS on my mobile no [protected] but still i did not got setting to operate it my handse is nokia 5130 i try to call custmer care executive from two days but i am not getting connection

AirTel — CUSTOMER CARE SERVICE

CUSTOMER CARE
I want to take with customer care executive but while call transfer to customer care executive, your executive cut the phone without listen me. my mobile number is [protected]


VERY BED CUSTOMER CARE SERVICE...

My complain 4 my airtel prepaid conection of [protected], i complain manny times 2 there customer num but thy allways says excuses and also dont talk proparly, they wrong languages, they never reply proparly&allways gaving time &time, they will not solving problem.
They diduct my 142 RS unnecesary &now thy gaving excuses&timing wait 4 24hrs frm 22Nd of jully.
so kindly bplz solve my problem&return my money back soon.

My complain 4 my airtel prepaid conection of [protected], i complain manny times 2 there customer num but thy allways says excuses and also dont talk proparly, they wrong languages, they never reply proparly&allways gaving time &time, they will not solving problem.
They diduct my 142 RS unnecesary &now thy gaving excuses&timing wait 4 24hrs frm 22Nd of jully.
so kindly bplz solve my problem&return my money back soon.

Airtel Broadband — Airtel worst customer care

I think airtel got plenty of customers so that forgot to care about customers For the mistake of airtel and customer carelessness of airtel I’m suffering.

3 months back I had submitted written request for my broadband relocation and address change in personal to airtel executives at adyar, Relocation done but the latest address not reflected in bill, for that continuously I raised lot more complaints but no use, finally I made call on 10 Jul 09 and explained everything but the customer care executive said that walk down to airtel show room again and submit written request again but I explained that ‘mistake is your side why should I suffer finally I requested him to transfer the call to his manager ; he transferred the call to blind number and I was waiting more than 15 mins for response, but went in vain; immediately again I made the second call and explained what happened in my first call, that executive also ended my call with some rough reply without expecting my answer; I doubted about whether Airtel has customer care or not also I think airtel got plenty of customers so that forgot to care about customers. few days again I made a call and explained everything and demanded for a solution, but they connected to some body and said that she is manager, she said that solution provided and within two days it will be reflected, but everything was eyewash.
Finally I lost the hope of airtel customer care.

dear sir


my name is tushar purohit i have miss my puk no
i have been call in custamer care he say i can not help you
so sir pls help me


tushar purohit
[protected]

AirTel — Worst Customer Care Services

I Have lost my mobile yesterday. I Have been to airtel outlet to block my sim. May be 12 in the noon or at 1 i have launched request to block my sim. The agent attending my call has said your sim is blocked and u can now reissue a sim.
In the night near about 9pm when i tried my number i was shocked as it was ringing. In the morning when again reached to the outlet again i launched request to block my sim again the agent on phone said that it is blocked. I have asked him that how can i trust that it is blocked and no outgoing call has been made from that number in between this period. He said no is blocked and no calls has been made but i insisted that i want to see it in your system or u give me this in written. he said u can see it online in any of our outlet. as i was in lajpat nagar outlet i ask one of the executive to show me the details but he refused it very rudly. i told him that u can speak to ur senoir supervisor on phone as he is on hold he again refused.Now I went to the agent who was holding the line, the executive in the outlet came to me snatched the phone and disconnected it and said that our server is down so cant show.
Now this is rediculles
After some time when i reached to Krishana nagar Lalquater, delhi-51 outlet again i was misbehaved. See the height when i am telling my problem to the guy in the outlet (Manish was his name) he said "Ki ja to ja ke vodafone ka connection lelo". Again that guy misbehaved he was rude totally mannersless.

For me its unfortunate to be airtel user.


I wanted to ask or sugesst that is this is what airtel is called coustemer service?

I am definatly not going leave this issue will soon moving to consumer court.

COMPLAINT LETTER
Last month 17.09.2009
I applyed airtel broad band new connection .i payed deposit RS-1000/- FORM-SEF NO.CH910274
That day your person told me connection you will get within 10 to 15 day.
After 15 day your person telling me right now your area connections all full, if any one line cancelled than after we will give connection to you your person telling to me,
I have already cancelled my new connection so refund my cash Rs.1000/-
AS SOON AS POSSIBLE .now i have BSNL connection.
thank you
My home address
#159, 7th block west mugappair
chennai-600 037
contact-[protected]
land line[protected]

AirTel — Airtel Services and Customer Care

To Airtel Management (Hyderabad/India whomver it may concern),

Incident Reference Number: F[protected]

I have been a customer of Airtel from 2007 and I posses two cell numbers and one internet connection from Airtel. I was in US and I returned to India on Monday 2nd November '09. I paid all the bills in time till now in and even I was in US, hoping that when I will land in India , I can avail the Airtel service.

Monday:

Immediately after I land, I tried to call my family and I saw my service has been barred for one cell number - the one I was carrying with me though I have a credit balance of more than 2000 INR in my account. I called customer care to know the reason for which my services were barred. I spoke to a customer rep and she told that I needed to submit some documents to them. Submission of the documents has been made a mandate by the Indian Government in some audit. I asked her how Airtel tried to inform me that I needed to submit these documents. She said that Airtel has sent an SMS to me at end of November. I asked the rep to escalate the call to her manager and I spoke to a lady called Lakshmi/Vijay Lakshmi. I was utterly surprised after speaking to her. I asked her:

Did Airtel check whether I received the SMS or not? She said no. OK I can assume that Airtel does not have that much o[censored]pdated technology to check that may be?!
Airtel sends me junk and promotional postal mails and emails, so why could not Airtel send me a mail this time with real important information. She could not answer.
I asked her that I had another number with Airtel. Why could not they call at that number? She was unable to find my other number, though I get bills for both the numbers together!
If Airtel does not have necessary documents for which they can stop providing services, how was it possible that Airtel needed documents for one number and not the other one which I have - why was the service stopped for only one number and not the other one? She could not answer.
While she told that Airtel did not have to do anything and the government department itself has barred the number (I never believed this), I asked her to give the name of the government department and she told that she cannot give that number to me.
Though I heard an apology for each and every question I asked, I did not hear any plan to resolve this situation. So I asked her to escalate further from whom I can really get a resolution, and she said that her manager is going to call me back within 9:30 AM. In spite of the jet lag, I waited till 3:00 PM to get a call, but never received one. OK, so I understand Airtel operates more like a government office than a private office.

Tuesday:

I called 121 again and I asked for Lakshmi. This lady was unavailable at that point of time. I asked for any responsible person with whom I could talk to. The call was escalated as usual. Now I was speaking to a person called Rajkumar and his number is [protected]. I repeated the story and he told me that he will enquire with the necessary Airtel department and will get back to me. When he called me back (at least he had the courtesy to give a call back), he said that the service will be reactivated within 2 hours. It was noon by that time and I asked specifically whether the issue will be resolved within 2:00 PM or not. He assured that it will be. He requested me to submit the documents within Tuesday or Wednesday.

Wednesday:

My cell phone is still inactive. Since I did not have my address proof ready and I needed to get that from my HR department of my organization (I am not from Hyderabad and do not have any other address proof), I asked the pick up person to come on Wednesday. I handed over all documents asked for - passport copy, photo and HR declaration of address proof to the pickup person. I signed in a form also. Believe me; the form required the same information which Airtel already has. All information in the form has been submitted with the same documents to Airtel every time I took a number/bought a cell service from Airtel.

Thursday:

My cell phone is still inactive. I called Rajkumar, and he did not pickup the phone. I am sure he deliberately refused to talk as I got his phone busy for at least 5 times and the phone kept on ringing for at least 4 times. I called 121 again. This time I talked to a rep whom I requested to escalate immediately. The call got escalated to a lady named G Kranti. I repeated the same old story and wanted a timeline as I have submitted all documents. She was unable to give a timeline and said that it depends on the backend department and she will not be able to help me out here!!! Also in the incident history that Airtel maintains, Rajkumar did not write anything about activation within Tuesday 2:00 PM!!!

I got a call back from the pickup person and he needed my Landlord's name. So I assume the documents really did not reach the so called "backend department"!

I really wanted to know:

Most importantly: WHEN CAN I GET MY SERVICE REACTIVATED? A day, a week, a month, a year, a decade ... when?
Is it my fault that in spite of submitting all information to Airtel before, still I need to resubmit?
Why one of the number was barred and the other was not. So am I to assume the other number will also be barred in near future and I need to go through all this again?
Please let me know as I NEED my cell phone to work properly. Incident Refrence Number: F[protected].

Best
An aggravated Airtel customer

my complain is i have mobile office connection plane 401 monthly but i can suffered surfing charge since one week .i am complain at customer care 121 but not solved my problem with disconnect the phone.i have 25 rs balance surfing minus 24.9 rs after i recharged 20 rs in 16 rs minus in balance.that 16 rs is return to me and 2.7rs is also return me but 24.9 rs is not returned to me. i am called as supervisior avanimadam my req.no is[protected] not solved my problem. please sir i request to you solved my probelem as soon as possible

my mo no [protected]

Airtel — Customer Service - World's Worst

I have called to register several complaints at airtel and everytime i get a sms from them within 10 days saying "Trust your issue number ******** has ben resolved. If not, please contact 121". It is comic, because then i have to call and log another complaint that the previous issue has not been resolved. There have been only two issues, and they have not been solved for many months. Every new occurance results in a new complaint with a timeframe of atleast one week. That is how they postpone things. The last time i spoke to a supervisor, he "swore" on his mom to assure me that my problem would be resolved this time. He even promised a follow-up. But Airtel didnot fail to deviate from thier policy of fooling consumers and likewise i got an sms saying bla bla bla. i had to callback and register another complaint. Can some english reading people at Airtel look into complaint number 25622806? i believe this complaint has a summary of all my other complaints. else you will have to dig into each one of them. Complaint number 26371986 is about complaint number 25622806 not being resolved. I running out of words. Airtel can make this happen to you as well.

I strongly agree to Sudhir. Though the coverage is better the customer service is the worst part. I use the airtel mobile, broadband, & DTH and when it comes to customer care, its the WORST of its WORST. The email team is even worst. It really makes me wonder in which college these guys would have studied that they respond so stupid and iirelevant to the query. And needless to say a call back in 24 hrs is never a call back in your life time from airtel.

Alarmingly did you have a call back from Airtel, I m sorry its either a payment outstanding from ur end, else please wake up...

Airtel — no customer support and worst service

airtel reducing prepaid account balance unnecessarily... no customer support... very very worst service

Airtel / Broadband — worst customer service

if some 1 could help it pls be...

its been a week Ive ordered airtel for new connection,the guy from airtel told me it would take a max of 2-3 days to get the connection..and Ive already had all the resources,wifi router,feasible airtel line to neighboring homes,if he would have said me its going 2 take a while.. no prob, i would have thought to pay when its ready.he's got my license id,rental agreement,and a sum of rs/-1400(impatient 399 plan).really am impatient now,and till now i haven't got my connection..is airtel focusing only on money or customer satisfaction,am working in a studio and i download tons of presets for ae. so i desperately need an broadband conn..,data card is not my choice..if this is not airtel's fault but that guys.. why would they spoil their name by recruiting such ppl.there's no proper response when i call him,what choice do i have..

my CUSTOMER ENROLLMENT FORM no: 1157735,i think I'll sue airtel if they could do anything abt it in a week..
and there's no feasible bsnl connection here, its only sh** i get here..
my mob..[protected](airtel suc****)
thank u!!

Airtel Broadband — Poor/Worst customer service

I have been using airtel broadband since 4 years with number[protected].Recently i have requested my residence and raised a request regarding shifting of connection on 04/09/11 and i have been told it will be soon,when i called back the customer care on 07/09/11 they said it will be done in 10 working days.Then i opted for cancellation of my connection and the request was raised on 09/09/11,later i got a call from customer care from chennai and bangalore and modified my plan and made request for continuation of service and i accepted the same.Again when i persistently calling the customer service fir the transfer of my connection they took a fresh request and informed me that it will be done on10/09/11 by 7pm.When i called back the customer service on 10/09/11 in the evening they again informed me that connection cancellation request is in process and they cannot transfer the connection i requested to cancel completely.On 11/09/11 again i received a call stating the transfer of my connection then i told them that i have been misleaded by the customer care people and i completely opted for the cancellation.Now i have been not using my connection since 05/09/11 and i received a bill for the month.When i called the customer care they told that my cancellation request has been taken on 09/09/11 and still they have not closed which is really embrassing i have been calling the customer care and still my cancellation request has not been done and i have been charged for the same.I am really dissatisfied by the way AIRTEl is treating their valuable customers.KIndly do the needful in this regard

PLEASE DEACTIVATE DND MY AIRTEL MOB. NO. [protected] Argent Thanks

PLEASE DEACTIVATE DND MY AIRTEL MOB. NO. [protected] Argent Thanks
PLEASE DEACTIVATE DND MY AIRTEL MOB. NO. [protected] Argent Thanks
PLEASE DEACTIVATE DND MY AIRTEL MOB. NO. [protected] Argent Thanks
PLEASE DEACTIVATE DND MY AIRTEL MOB. NO. [protected] Argent Thanks

AirTel — Airtel Broadband - worst customer service

Hi ,
Hoping I will get some guidance to get rid of the mental torture I am going through because of poor service from AIRTEL

Mainly two concerns

1. Cancellation request

In first week of October I raised a cancellation request for my AIRTEL BROADBAND (#[protected]

They took my complaint ( reference number 5407594), one customer service agent called me and said they will keep in safe custody
for 2 months and I can go back to them when ever I want. when I came to know that 'safe custody' means some monthly charges
I refused that offer and asked them to terminate the connection immediately (Ref #6042708)

They said connection would be cancelled with in 7 days and there won't be any charges from the day I registered a cancellation request
I have not used internet / landline service from the same day

on 06-Nov they sent me a new bill for the period (05 Oct - 04 Nov) for an amount 1100 rs.

Why should I make this payment when I have not used their services?

2. Second concern is regarding non updation of online payment.

on 25-Sep I made an online payment of 1300 rs to AIRTEL using my internet banking
The BIL no given by my bank for that transaction is[protected]. Amount is deducted from my bank account.

AIRTEL said they dint receive the amount so I raised a complaint with them (ref 5718584) to track my online payment
I sent them my bank statement and bill no. which shows that the payment has been made to AIRTEL on 25-Sep

For nearly 40 days they kept on saying that they are 'working on my request on Priority'

Suddenly from 31-Oct their COLLECTIONS department started calling me for 1300 payment !!
and they started sending reminders to my mobile also !

I am mentally tortured by their continuos calls and messages asking for the payment when I myself am chasing their customer service to look in to the non updation of my payment

ADDING TO this poor cordination between thier customer service and colections department , their BILLS department sent me a
new bill saying I have not paid 1300 payment so I am charged a late fee of 100 rs !!
also they said I should pay latest month's 1100 bill (When I already cancelled the connection)

so my new bill says I need to pay 1300 + 100 late fee + 1100 (latest month in which I have NOT used their service) !!!


I really need help to address this issue, I am literally going crazy by their futile emails , reminder messages and collection calls


Please advise

Thank you

Bhavani

Airtel — network Collapsed

I have an Airtel prepaid (Communication) connection. here network of Airtel from yesterday is collapsed. we are not getting calls, cant call to others, What is problem?

Airtel Broadband — Airtel Broadband Worst Service

Hi

Am Karthik. i applied Airtel broadbrand on Saturday(Mar 10, 2012), Executive told me that i will get connection on Tue (Mar 13, 2012), because the bad service. they didnt gave the connection. Am keep on making the calls to that Executive even to his manager. no one didnt pickup the call. if they pickup the call also they said they will send the guys to give connection today but they wont. Still now no cennection March 19,2012. Any one please guide me what the steps i need to take. did i can go to consumer court or i just simply cancel the order

Namaste Mr. Datla,

Further to our discussion dated 20 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Datla,

We would like to inform you that your concern listed 20 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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