| Address: Hyderabad, Andhra Pradesh |
Hello Sir,
My name is Deepak and i have an Airtel DTH connection.
Customer ID : [protected].
I have asked for relocation of my Airtel DTH from my old address to new location last week, but this is not done till now.
When i called the customer care, i was asked to recharge my account for Rs.300/-. i did the same and called back, they noted down my address. while giving them the address i was very clearly explaining each spelling of it.
Next day to my surprise, when i looked into my account details online i could see the whole address is wrong. (Its still not corrected yet).
So i made a call again, then customer care people, due to address mismatch the request was canceled .
So he took up my address again and i cross verified it to see that it correct.(complaint no.: 4175294). Finally told me that , re-location will be done by Monday 18th October. On Tuesday i talked to one of the in-charge of customer care(Rahul), and he guaranteed me that relocation will happen 20th October(today).
I called up again on Wednesday, talked to another person in charge(Rahul Sahu), he too guaranteed the relocation will happen before 6 p.m wednesday. which has not happened till now. Now its 1 week over and still there is no response from Airtel.
This is not expected from Airtel and is clearly unacceptable.
This is insulting and humiliating me. after all making call to Airtel DTH customer care, daily twice, still the relocation did not happen for the last 7 days.
kindly take necessary action.
Aug 13, 2020
Complaint marked as Resolved
my number is [protected].
I am Rupendra Gupta and I am using Airtel sim (No-[protected]). Two times I have faced money detection problem from my account. When I received your call. You offered me for Collar tune. But I am not interested in collar tune, so I cut your call. But When I checked my account then I get Less money in account.
And when I call to customer care They do not satisfy me that why they detect money from my account.
Sir I want that do't call me like it.
I request you that return my money in my account.
Thanks.
Rupendra Gupta
Delhi, Uttam Nagar
([protected])
My Airtel no is [protected] which de activated .
my humble request to you plz activate my no as soon as possible bcoz this no. is printed on pamplates and my visiting card .
re issue this no. to me again so i can carry on my work .there is no response from your ( Airtel office ratanada plice line jodhpur )
regarding my complain last time i am informing you to consider my problem and convey it to me on my e mail address or my no.
I DONT WANT TO COMPLAIN REGARDING THIS SMALL ISSUE .
BLUE CITY VOICE EVENT MANAGEMENT
VIPUL GANGOTRI ( [protected] )
EMAIL : VIPUL.[protected]@GMAIL.COM