Airtel Complaints & Reviews

My name is Feroze Mistry I am facing some issue regarding Airtel 3G,on my
mobile No [protected], i have an Iphone4 and i am using airtel services for the
same, My iphone is factory unlocked, earlier i was using your 2G services and i
had no issue with the same, later i decided to use ur 3G services so i made a
recharge of 201 on 4-july-2011. Since that day i am not abe to connect to the
net,
firstly i tried to check my usage plan with *121*11# as it is not showing MB
in my account till date and later when i try to connect to the net it say's
"You are not suscribed to cellular data Service" and "You are not connected to
the net"

Now i tried calling your help line as they advised me to get in touch with the
GPRS department. so i called up PAID service helpline of 121118, there i did
not find solution to my issue.I found that the executive are not Specialised on
iphone4, they them self need to get help from others and if no solution found
then the answer would be "Sir try after an hour as our Servers and Systems are
down, we are facing downtime". if you are Irate the call is disconnected.
There is no professionalism on call technicians Giggle, they speak to other,
and put you on hold with asking for long time, this is not service we pay for,
don't they know that customer is paying for phone call, instead of telling them
not to keep on hold they do.....i really don't understand where am i ?.you can
check the recording of your system for the same.

i called after some time and the i need to brief the executive again abt the
issue and in turn its a Supervisor call,i got in touch with various Supervisor
of the paid service (siddhart, shreyas, priyanka, & James Martin) all big talks
however no solution.
however i end-up getting reference no and time limit, now i am really unhappy
with the services of 3g i really need some good tech ppl to look into this
matter
i have list of ticket no & reference no:[protected]
CMOUD[protected]
CMOUD[protected]
C3GIN[protected]
CMOUD[protected]
C3GDC[protected]
C3GDN[protected]
CWDIS[protected]
C123W[protected]
As you can see above how many times i have contacted Airtel and all the time i
have to brie[censored]p the executive,can't they read the notes of the earlier
executive, plz help me in getting connection to the net with your 3g services.
Just to summarise
[Not able to check my Mb on my phone and not able to connect to the net ]
i hope you will do the needful as soon as possible.

I am Airtel broadband customer since 2008 and I was very happy with their service.Recently I shifted from Mysore to Bangalore, I asked for my Airtel connection shifting on 7th July 2011. At first CC said that relocation will take max 3 days, later they told me it can take max 20 days !!!!!! but from CC assured me that it will be done within 3 days...8th July one Airtel guy called me and said it will be done tomorrow...but till today nobody again call me or informed me about the delay...and when I called CC they are now saying it will take 20 days !!!! Only for relocation I have to wait 20 days ????
My details -
Airtel acct Nbr[protected]
Relocation req nbr - 196875

Thanks
Pronab Kahali

Sir, i purchased 6 postpaid connection in CUG plan.According to my plan all
airtel CUG numbers are free and other call rate is 30 ps/min. for all over
india.But i found after my first month bill that my call rates are 20 ps/min.
for CUG plan and 50 ps/min. for other.I complained about it to the customer
care , they said that it will clear... within 24 hours.but I didn't get any kind
of response.And now it's time to come my second month bill, but my call rates
are same as before.I want all my call rates according to my plan as soon as
possible.
please take some action towards it..And please inform me immediately.
Complaint No that provided by Airtel Customer Care :38404922
My No.:[protected]

I have registered for MNP PORTABLITY ON 24/06/2011. i have submitted an application and my correct id proof to tata docomo. But my request has been rejected from airtel for unkwon reasons. when i am calling to airtel customer care (on 05/07/2011) they asked me to wait for 2 days and my problems will be cleared.But they dont.Again i called on 08/07/2011 again they asked me to wait for 3 days. But still now they didnt solve my problem. Now calling to customer care form my number is not working. i dont know what to do.

For some reasons I have started to doubt the bill amounts of my AIRTEL POSTPAID connection. Hence I want to surrender my POST PAID connection. I have send so many mails to customer care of AIRTEL asking them the process of surrendering. But they are not assisting me. I need your support in this case.

[protected]

Hi,

This is Jithin using airtel mobile number [protected] post paid connection for last 6 years. I have activated GPRS in September 2009 250 rs Unlimited Plan. 3 Months back i realized airtel charging[protected] rs for Gprs usage. My company paid all bills during these period. Fortunately i checked bills and realized the same. I called 9 times to customer and they told me they don't have any unlimited plan. again i called from other number and they confirmed unlimited plan is there. I recorded these all calls.

This is 100% cheating from airtel

I registered complains 3 times to return the amount they collected for gprs. 4 calls i got from different people and they told me don't change service provider they will return amount. Till no response and continuously getting sms insisting pay bills.

Jithin

Dear Sir/Madam,

I already given complaint to your executive, my service request no. is CINDL[protected]
I got very poor coverage in my flat where as coverage of other service provider is very good, my friends who have Airtel those also faces same problem.
please do the necessary action, till date I didn't get any reply from yours. your executive give me date 7th july 2011.
today is 11th July 2011.

thanking you.

I was using airtel postpaid connection for around 4 years and i found that there is some fraud (Manipulation of bill) so i converted my postpaid account to prepaid now also fraud has not ended they charge me 60pisa instead of 50pisa and also certainly they charged me 30rs for hello tunes.

To stop that i call them and i asked they said some one activated it by mistake, it wasted my 10 min.

I surely believe this kind of things are not a mistake they plan and do it.

if they take 30 RS from 1% of the customer just think how much they will get?

So there should be rule to manage this kind of fraud.

This is Pavan Kumar A (+[protected], recently ported from Docomo to Airtel.

After porting to airtel, my tariff was A2A 0.5p/sec, A2O 2p/3sec and daily free SMS (with no first SMS charge).

As per friend suggestion, to get free minutes, I have recharged with Rs 36 special recharge card, which was giving free minutes.

After recharging, my tariff got changed and that to minutes pulse from seconds pulse, "A2A 50p/min and A2O 60p/min and free SMS (only local SMS) with first SMS charge". I came to know, after calling customer care, that Rs 36 is a tariff change card. Earlier Rs 36 special recharge was giving free minutes, but they changed it to tariff change card, it seems.

I told customer care that I am ready to loose that Rs 36 and asked them to revert my tariff to old tariff. I also told that I am ready to recharge with any special top-up to get my old tariff. Customer care (airtel) is not reverting my tariff to old tariff.

Please help me in getting back my old tariff.

No matter what option I select from Airtel's IVR, I always get a pre-recorded voice message to dial *121# for Balance related queries. I even get an SMS with the same message afterwards.

If I have a problem with GPRS, I would get the same message to dial *121#.

I got to know from Airtel's relationship center that this is a new method to get rid of prepaid customers.

This is my message to fellow pre-paid customers to be wary and never call IVR for trivial issues, as they'll block you from contacting their customer care reps in the future.

I was able to speak to reps only twice and they blocked me forever, afterwards. I tried all possible ways to contact Airtel to report this issue - 121, 198, 51111 and 12118.

I am not complaining against Airtel as I don't expect anything from an Indian lala type company.

Dear Sir / Madam ,

I have raised several complaints relating to poor network coverage in the area of Trimulgherry , Hyderabad for the past one year . There is no action being taken by the Airtel Team till date .

I have specifically written to Appellate authorities , Nodal Officers , Customer Care Dept etc. The Answer I am being told is that the poor network coverage is due to several reasons like Topology , Climate etc.

But I would like to bring it to their notice again that if that is the case then there should be no signal through out . But in my case i am facing a signal variation from high to low within in seconds causing call drops and annoying customers .

I would like the concerned authorities to take necessary action at the earliest.

Thanks,
Vamsi
[protected].

i have a airtel no [protected] in name of gautam dhir 0n 11/06/11 i request for activate 3g plan on my no of in which 100 mb free and customer care executive ask me it activate successfully ok then i used plan after 20th after two days on 22 th i received a message which indicate my net outstanding balance of 1300 rs next day i receive a message for same of rs 1700 rs i call numerous time to customer care executive for complaint for three...

My Mobile bill dated for the month of june was shocked that the amount they are mentioned as 1275, stating that i used out going calls for Raj Tv network's SOLLUNGAL VELLUNGAL programme. I asked The airtel network that i used the mobile connection for the past 2 years. My monthly mobile bills does not exceeds more than Rs.250 because of less usage and CUG. But for the june month the shocked bill amount stating that the outgoing calls from my mobile to the raj tv network was more than Rs.950 . You know onething i don't have such raj tv channel connection in my home DTH.If it is be like that how it is possible to participate and play the rajtv's sollungal vellungal programme. But the AIRTEL network demanding me to pay the full amount eventhough i tried to ask clarification for the amount. They repeated the same to pay me the entire amount. I don't know what to do? But i force to pay the amount for the non made calls?


PUGHALENDHI

Airtel digital TV ID No.[protected] has been developed technical problems since three weeks back and complaint to the airtel callcenter (Complaint No. 9514416), After repeated complaint to the concerned authorities and call centre for two weeks. The company sent a technician without bringing any instrument to fix the problems. He promised to come back with the instrument to fix the problem. But he did not turned up and there after again complaint to the nodal officer (Ph: No. [protected]) She told me that she will contact the concerned person for repairing. It is very regret to say that no person came to solve my problem till today. I hope the Airtel Digital TV will solve this problems without further delay and compensate me.

Dawa

I am Sending E-Recharge from Saudi Via STC to India Airtel At 8-Jul-11 on 7:00 AM. But till now not get Rechrge in India. (india Mobile No:[protected]. SAudi No[protected].

Message came alreaady as recharged to india number. But not yet recharged in India.

Hello,


Mobile NO :[protected]

Even though I have cleared my previous bill amt of RS Rs.4011/- as informed by customer care saying that the huge amt of bill was due to the setting problem in my hand set.I have checked the same and from their technical team and made to the default air tel setting.

After making these changes yet I have receive bill amt of RS 4013 again.Their is some serious illegal activity is going in air tel after the introduction of 3g for a 3G enable handset.Air-tel has blindly charging their customer and their is no good service.Law man can not understand the settings of air tel for which we will get discounts.All of sudden air tel has increased my credit limit to rs 8000 from 2500 which was not asked by me.I was informed to intimate any changes by air tel for increasing my credit limit or my bill amt.Their is no conformation for both of them.

When checked with other services provider i got to know that their is no setiing issue for browsing in mobile.Their is only one default configuration.This is only in airtel for which they have to many configuration such as Mobile office,air tel ,air tel in.

Please help me out of this situation as this mental toucher from Airtel is affecting my life in all the manners. I requested Airtel to clear off the dues on grounds of humanity and the past records I had with them.

Regards,
Savinay hande

I got an Airtel Digital TV recorder for Diwali last year and its been having issues right from the day of purchase. After repeated emails to customer care (who don't understand any other language other than Hindi), they replaced my dish and box and it was fine for sometime. Recently they sent an engineer home and they changed the dish. I think they took the 1 that was working fine, coz this one's too bad. I spent almost 4k for this recorder. I think there's no point in writing to Airtel anymore, I'll throw this box and get something else. (Airtel is spoiling its own reputation that it earned in the mobile industry, by entering into Digital TV)

I'm saurav subedi my mobile no is [protected]...please deactivate bikini rich alert service on my number..it has been continuously deducting my balance from 3 months airtel customerr care is also not responding..please as fast as u can

deactivate the hungmaClub service