[Resolved] Airtel Iptv — Poorest customer service.

C7459963

from Mohali, Punjab

Oct 4, 2011

Address: Gurgaon, Haryana

I had an IPTV connection in gurgaon, recently I shifted to Indirapuram Ghaziabad. For that I had to transfer my IPTV connection from gurgaon to Ghaziabad. I called airtel customer care on 20th september that I want to shift it from gurgaon to ghaziabad as I am moving there on 1st october. He said leave you phone number with us, person from airtel will call on 1st oct and get the details and documents to shift the connection. It will take 5-7 days. I was relieved and shifted to indirapuram on 1st october.

I did not receive any call and again chased them on 3rd oct. They dont have any helpline number updated on their website under 'IPTV' section. But ultimately I was able to get one number, I called them and they gave me the number of Nitin Krishnan of ghaziabad region and asked me to call there. I could not connect to his number as it was always busy. Then after more struggle I got another number of gurgaon to call upon 4444198, executive said I should lodge a complaint and make the pending payment. I immediately made the pending payment and she gave me the request number which is 5082944. She said I will get a call with in 24-48 hours and will be done in 5-7 days. She got the new address from me.

Today I again called and gave the request number, but cust care exec told me that I will have to wait for 1 month to get it done!!!!!! I then called another person and asked him to give me a new connection, he said I will again have to pay 1750 rs(setup box, wifi) to get a new connection. When I asked the logic behind this as I already have setup box and Wifi with me, he said there is no logic, I will have to pay this in order to get a new connection else I should wait for 1 month. This is pathetic, company like airtel is looting people of their hard earned money and are monopolizing the market.

I request you to please look in to the matter and help me getting it done asap. Thanks!

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Aug 13, 2020

Complaint marked as Resolved

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Comments

firdous

from Noida, Uttar Pradesh

Sep 13, 2010

Airtel Ltd./ IP TV — installation pending

I have taken a new connection of IP TV by paying amount 1750. Having CAF number:2388760 sales person Mr. Gunjan having contact no :[protected].
Person came from on 8th September and taken out my previous connection Dish TVwiring att 1217 DLF Phase 3, gurgaon and said installation engineer is coming in half n hour but till now no installation has been done. After logging a complaint in [protected], I was given a ticket number 37490926.
After calling up on customer care on 13sep10 I was told that ticket number 37490926, not for installation issue but for phone not working. After reming on hold for pretty long my call was transferred to executive Zainab, who has provided another ticket number 37558662. What is the ticket number game being played by Airtel?
I want justice as why we are being misguided and even after making payment have to call up customer care again and again, which takes at least half an hour to get through the executive.
Please get my connection installed or get my money refunded with reinstallation of dish TV wiring.
Regards:
Mr. Ishteyaq Ahmed
[protected]

rohitmalik82

from Pune, Maharashtra

Oct 29, 2010

AIRTEL IPTV/BROADBAND — Shifting of connection

Hi,
I had lodged a Request# 39106430 for shifting my AIRTEL IPTV/Broadband Connection within Dwarka on 11th October,2010. This request in pending till date (29/10/2010) despite being given assurances that this will be done within 24hrs by the AIRTEL cusomer care. I have called up the call center atleast 10 times only to find the same answer every time. I had escalated the matter to the Nodal Officer as well as the Apellate officer of Airtel but no response has been recieved till date.
More over Mr Manish from the AIRTEL sales team has been contacting me again and again to change my request from shifting the existing connection to apply for a new connection. He has his own reason to suggest me that my request from shifting of connection will not be completed anyhow.
I never expected such a response from AIRTEL.
If somebody from AIRTEL reads this please let me know the time in which my connection will be shifted.
Thanks
Rohit

rohitmalik82

from Pune, Maharashtra

Nov 9, 2010

Thank you for the resolution of my complaint, the shifting took place on 30th October, 2010. Please send across an updated bill (Pro-rata basis) for the month of October deducting chanrges for the period of 20 days, during which my services were stalled.

Thanks
Rohit Malik

bajpa71

from New Delhi, Delhi

Nov 2, 2011

I am facing the same problem. I had lodged a Request # 6328964 for shifting my AIRTEL IPTV/Broadband Connection within Gurgaon on 28th October 2011 and made numerous calls to Airtel after that, but every time I get the same response that "we have forwarded your call to senior department", but this request in pending till date (02/11/2011). If somebody from AIRTEL reads this please let me know the time in which my connection will be shifted and whom to contact now to get the resolution. Each and every executive is giving some or other time and after that there is no call. I am left with new choice but to file an RTI.

Thanks for such a bad behaviour airtel team.

Regards,
Abhishek Bajpai

manishamittal

Nov 12, 2014

We are facing same problem, executive came same day(3rd nov) to collect the cheque for new connection. After that there are multiple follo ups from our side but no success. I am just following up with customer care every time I get a new reference number but it doesn't help. Ref #: 51190566 is still pending. Please get the installation done.

It is really pathetic!

Thanks, Manisha