Airtel Complaints & Reviews

Hi,

On 29th of April i converted my prepaid Sim to postpaid after i got call from some airtel guy, he said i ll be getting 500 MB of data usage free for every month,& only because of this reason i converted my sim to postpaid. Now after getting converted ,they telling me i ll get only 200 MB of data usage free that to only for one month.If i complaint them they tell we are sorry for this , we cant do anything & all.& now i should use this connection for 3 months it seems,I want to sue Airtel for this, they forcefully making me use their connection by telling false plans .Please take action ASAP.

[protected] this the no of the airtel office from which i took connection.

Dear Sir / Madam,
This is Narendran S V and my mobile no - [protected] . 'm a loyal customer for Airtel . I'm utilizing this accommodation for proximately 5 years.For the past one week i did'nt acquire the network coverage in my locality. I have dialed the customer care number - 198 but they did not respond me felicitously for the first time they hung the phone like anything, for the second time they made me wait for a longer time but then no one answered the call. With frustration 'm going to change the net work.

Then one more thing is that once i bought a recharge coupon of Rs.50/- lamentably it got wet due to that few numbers were expunged. Immediately i called the customer care number and i asked them to reveal the 16 digit no for that i have asked to trace that 16 digit number with the help of serial no or whatever its above that scratch pad. The only replication i got from the customer care is that we can not give the 16 digit number if you want to top up your mobile means you are obliged to buy a new card. Through that way i have lost Rs.50/-. Its not possible for everyone to keep the recharge coupon card safely there are a chances where we miss them. The money which we lose becomes a profit for the company and its the one way of cheating the public.

Hi,

Daily 2 rupees getting deducted from my airtel mobile balance for kannada movie mms2 subscription service from airtel. But i have never activated such service.Please help me deactivating all such services from my mobile. My mobile number - [protected].

Thanks,
Tamilselvan.C

my mobile no-[protected].i recharged a night pack on 30th april 2012.but till date it has not activated.i conveyed my problem to airtel customer care about 50 times from my no and 10 other airtel no.but everytime they didnot give me satisfaction answer and put my call in hold and cut it.after they blocked my no to contact with them. So kindly solve my problem.with regards.
Soumyapriyadarshi sahoo.

Dear sir / Mam
my Name is Rahul Sonpasare
I have purchase a Airtel Prepaid Sim Card mo.no [protected] (with document photo,photo id, address proof) before 5 year & from last 5 year sim servise is normal , but since 7 may 12 airtel company without any intimation,sms, Call, my airtel sim card incoming & outgoing call has blocked,

i give this number to my client's, friend's , releative , from...

My name is Mohamed Haneef (Mobile: [protected]/[protected]). I have applied for the airtel broadband connection recently, paid the money and waiting for the broadband connection to be installed at my home from past 10 days.

I have been calling the Sales agent Mahesh (Mobile: [protected]) even since I have given my application and he has been giving some fake stories and not giving the correct status.

Many a times, the technician will call me and say he will in 1 hour to install a connection but he will never come.

Today I called Airtel Agent Magesh's phone, checking for the status. The representative in place of Mahesh was very abusive and shouted at me in a bad manner. (Why the [censored] do you keep calling me again and again he asks). I am completely dissatisfied with the service and more over the behaviour of the Airtel agent to the customer. Why would I even call him when I am not expecting a service from him? Is it not his duty to call and provide an update.

I have been a customer of Airtel from past 4 years and have enjoyed the service. Having such agents to represent such a noble company creates a bad image on the market leader.

I kindly request the concerned authourity to take the right action for the indecent behaviour of the representative.

With the ray of hope to get the service for the money paid,

Haneef
Mobile: [protected]

Hello,

Myself Aditi Aggarwal

I had AIRTEL BROADBAND CONNECTION till the month of Feb 2012. Then I had to shift from Bangalore.
That,s why I had applied for disconnection of the connection.

Within a week, AIRTEL people disconnected it.
And because of deactivation of my account, I was not able to pay the bill online.

A representative (engineer) from AIRTEL came to my place for collection of modem n wire.
He took the money from me (Rs.1101 , my billing amount for the month of Feb) , assuring me that he will close my account after payment.
His AIRTEL number is [protected]

After around one month, I received a call from AIRTEL number [protected], and the lady from another end was very rude to me.
She said that they are going to file a case against me for non-payment of dues. I didn't expect this kind of behavior form an AIRTEL representative.

Then those people gave me the number of Rajesh ([protected]) to contact him regarding my problem.
He assured me to solve my problem within 2 days.

Then again yesterday, I received the same call from AIRTEL.

This is not the way to treat the customers.
I have already done the payment and this is not the problem from myside.
People from AIRTEL harassing me a lot through these calls.

You can check my records.
Every-time , I have done the payment on time.
and now i have shifted from Bangalore and still i am facing lot of harassment.

Please help me in this case.
I will be very thankful to you

one year before Airtel is the best network, but now a days it's a worst network and customer care.
[protected] this is my number, they activate any SUBSCRIBE services and take amount, i called to customer care but no response, this is the last wARNING.
DEACTIVATE ALL SEBSCRIBE SEVICES
IF THEY ACTIVATE ANY SERVICES THEIR OWN, I WILL GIVE COMPLAINT ON COURT

For somebody in airtel responsible to hear the customers PLIGHT

COMPLAINT COPY SEND TO AIRTEL

Response from your staff is adequate for record purpose but USE LESS in solving a minor or trivial issue.

I have an AIRTEL MONEY account, of which the MPIN is blocked only after the first transaction (I am said owing to my using wrong PIN). Now the executive checking my antecedents say my date of birth is wrong (actual date I gave on phone is not what you have on your records, god knows how it is wrong with you). Now I approach your side on cell (numerous times and numerous hours) I send plenty of emails. Your prompt staff call me N number of times, say "SORRY FOR THE TROUBLES" assure to solve it "IN 24 HOURS" Later send SMS and assure to solve it in "THREE WORKING DAYS".


I do not understand how FOOLISHLY you people take the customers for A LONG LONG RIDE.


Yesterday also I was called by a GENTLE MAN from your side. Asking VERY SWEETLY "SIR PLEASE CONFIRM YOUR DIFFICULTIES ARE OVER/YOU ARE SATISFIED" etc, when you did nothing to solve the issue FOR 2 WEEKS.

PROMPT RESPONSE ( is it a drama) BUT NO ACTION SINCE TWO WEEKS.


FORGETTING MPIN IS NOT THE END OF THE WORLD. Please check up with (even some sundry) people who conduct online payment (how they solve mpin related issues).


I have handed over a copy of my PAN card as a proof for my date of birth to your so called customer relationship center at Pattom, Trivandrum almost a week back. Again send number of mails to you. NO USE.


You have a beautiful structure for customer care and grievance redresses.

1. Customer care

2. Nodal Officer

3. Appellate Officer etc etc. Action or reaction is shame for not only Bharti Airtel but for all customers using your services. I feel ashamed of my self.


You could not find a solution for a silly issue for 2 weeks " ONE CUSTOMER FORGOT HIS MPIN"

I have handed over a copy of my PAN card as a proof for my date of birth to your so called customer relationship center at Pattom, Trivandrum almost a week back and I would like to know what action you have taken on it.

Read my numerous mails on this silly issue and say to me "GO TO HELL" because you conduct a huge drama on customers

Irritated
[protected]

Response number AM[protected].

Hi All,

I request your attention on the bad quality of customer service provided by Airtel Digital TV in recent past. As summary of my experience, I would like to highlight that I have tried all possible means to get the resolution of my problem but it still exists. Please see below the date wise (Year 2012) summary of the event:

Airtel digital TV connection customer ID - [protected]

27th Apr: Registered a complaint for "NO SIGNAL" in Airtel Digital TV thru customer care number "[protected]" with complaint reference number "18197872".

28th Apr: Complaint was resolved by Technician without fixing the problem with comments "Customer not contactable". I did not get any communication from Airtel and waited for problem resolution.

29th Apr: In the morning, I again called the above customer service number to get the status and I was told that my complaint has been marked as closed. When I asked them about the reason, they said customer was not contactable; but when I asked which number they tried, they did not have any answer. I called at-least 5 times to get the proper status of my problem but phone was put on hold for different reasons and call was disconnected. Airtel can check the records.

I again called on the same day in the evening and requested to re-open the ticket, they confirmed me that my problem will be resolved in next 1 hour and I will get a call back for confirmation, but I did not get any call back and the problem still persists. Later, on the same day, I sent a mail to dthnodal.[protected]@airtel.in email id for escalation and timely resolution of my problem but no response.

30th Apr: No response or communication from Airtel. I sent couple of follow-up mails in the morning and evening to dthnodal.[protected]@airtel.in with Cc: [protected]@in.airtel.com. But again no response.

1st May: I received a response on mail from [protected]@in.airtel.com stating that complaint for video issue has been registered with the Service Request number "18263266".

2nd May: Problem was actually resolved by the engineer and he demanded for Rs.100/- as service charges. Few points to note here are
1) Customer care executive did not inform me in advance that some service charges would be levied.
2) Problem was not in my home, instead it was because of improper installation or bad weather, where as customer I could not do much to fix it or prevent it.

We were already pissed off by the service provided by Airtel and denied to pay the service charges. The engineer said that the problem will happen again for sure and he will not come again to fix it.

On the same day, the problem re-occured again, I am not sure if the engineer had any role to play in that.

3rd May: We registered the complaint via customer care and requested the problem resolution. We were told that the problem will be resolved by 3:30 PM on 4th May.

4th May: I called the customer care again and talked to Floor supervisor Santhosh, he confirmed after cross checking me that for this case, I do not need to pay Rs. 100/- service charges and the problem will be resolved by 3:30 PM on 5th May.

5th May: In the morning, I again called the customer care and asked for the status. This time I was told that the problem has been closed because I denied to pay the service charges. This is not the first time the problem has been resolved without discussion / agreement from my side.

On the same day, I sent another mail with details of my overall experience to dthnodal.[protected]@airtel.in with Cc: [protected]@in.airtel.com and asked four questions in this mail:
I want the answer to below questions:
1) What is customers fault in above case for which he should pay service charge? (Except that he has Airtel Digital TV connection)
2) What are the options available with customer to fix the problem without paying these repetitive service charges?
3) What is the guarantee from Airtel that after paying the service charge the problem will not re-occur with-in next 10 mins to next 10 months?
4) What is the best option available to any customer to get the problem resolved ON TIME.

But again no response.

6th May: I got a call from Airtel Karnataka Nodal Office saying that it is mandatory to pay Rs.100/- as service charge for each engineer visit after six months warranty period. But I asked the above four questions on the call, they did not have any answers. I requested them to send me a confirmation on mail with answer to above four questions.

7th May: I got a response on mail from DTH.[protected]@in.airtel.com saying that it is mandatory to pay Rs.100/- as service charge for each engineer visit after six months warranty period but no answer to above four question.
Nodal complaint Reference No. is "[protected]"

I am highly dissatisfied with the quality of service provided by Airtel and moveover interest shown by authorities to resolve the customer concerns. I have already paid my subscription fee till December 2012 and owns a HD recorder box. I have requested Airtel to either provide good service or refund my money paid towards subscription (till December 2012) and Set top box.

Please help me in redressal of the problem.

Regards
Sachin Jain
[protected]
Sachin.b.[protected]@accenture.com

Dear sir,
I am boking a Airtel DTH connection from my debit card on[protected] , i am not getting the connection , from airtel site we get the frod answer .
Ab. Hamid
Mob-[protected]

MSG from service provider
Transaction ID
Saturday, 21 April, 2012 8:37 PM
From:
"Deepak Soni" <Deepak.[protected]@vertexgroup.co.in>
Add sender to Contacts
To:
prakash.[protected]@yahoo.com
Dear Sir ,

Your Transaction ID Is [protected]
And Booking ID Is 81511
Regd. Mob. No.-[protected]
Regards
Deepak Soni

I had bought a post paid SIM from Airtel on 24/10/2011 wiht daily local 100 sms free with rental of rs.60/- .The talk plan was power talk plan of Rs.99/-. My SMs of Rs.60/- buffer was activated only on 16th Nov.2011. This SIm with NO.[protected] was bought only for the sole purpose of sending bulk SMs to Sales Manager. They overcharged me with Rs.1937.00. The matter was taken up with REach Mobile, Anna Nagar, Chennai from where this SIM was bought and they asked me not to pay. In the meanwhile I started getting calls from Collection executives of Airtel. The matter was taken up with Senior Manager, Mr.Dhinakaran of Customer Care who also agreed that I was overcharged and asked me not to pay. On repeated calls from Collection executive despite this, the matter was again taken up with Mr.Dhinakaran who promised to take it up with the Collection executives and promised that henceforth I will not get any calls with abusive language and threatening calls and also mail confirmation for overpayment will be done. No mail came. Finally again on 6th March, 2012, Notice was sent to me through Legal Advocates. As I am working, I had not time to take up legally and was no inclined to spend any money for the legal services and not to avaoid any legal hassles I went and paid the money At the Airtel outlet, Reach Mobile, In the meanwhile had gone twice in between to Airtel outlet to enquire about the status and the matter with them, Sr.Manager , Mr.Suresh, refused to check and divulge the details of the payment on two occassions and was utterly rude and discourteous and both the time gave excuse that the server is not working etc. After the payment was made by me on 14th March, I could finally meet the Branch Manager, Reach Mobile and he put me on to the executive who issued this SIM and who also confirmed that I was overcharged and as The Store Manager , Miss Abhirami was available, the matter was brought to her notice. After that have 3/4 times got in touch with REAch MObiles and Ms.Abhirami who both promised that the matter is under investigation but they are yet to revert to me. IN the meanwhile as the harrassment continued before I made the payment, I approached Appallette , who after various exchanges of mail, agreed that I was overcharged and that I should appraoch the Reach Mobile for refund. This matter was also brought to the notice of Reach Mobile and Ms.Abhirami and also mails exchanged were forwarded to them, but they are yet to pay me the refund. Hence request you to Kindly take up the matter with Airtel for MobileNo.[protected].

Expecting a favourable reply from you at the ealiest.

Hi ,
I have raised an International Roaming request on Wed 2nd May for mobile [protected].My sister is due to travel to Australia on Sat May 5th and she required this service for her work there .The payment of 3000 was accepted in Koramangala Bangalore Airtel Office by Airtel Officer Ramya and i was assured the service will be activated on Friday 4th May..On Saturday i was shocked to see that the service has not been activated .On checking with the customer care ,the payment has not yet been updated by the Airtel office and so my sister had to travel to Australia without any International Roaming resulting in her being completely cutoff from any kind of incoming /outgoing communications. More ever she was unable to give or receive calls from the people who were supposed to pick her up causing unprecedented difficulties to her and mental anguish to her and my parents .It is the 7th May as of today and there has been no progress of this request even after speaking with the Airtel floor manager Abdul Hameed and Pankaj(Bangalore)
I have been talking with these representatives for the last 3 days trying to get this issue resolved .Moreever i have given them the transaction details of the money being debited from my account by Bharathi Airtel .I have been charged Rs 3000 and the service has not been provided at the required time .Negligence by Airtel has led to a girl being completly cutoff from others in a foreign city and this is simply unacceptable

Sir /Mam,

My mobile prepaid balance is unnecessarily being reduced for some unknown calls which are not made from my mobile. I request you top please take an action on this as soon as possible. My Mobile Number is [protected].

Thank you,
Swaroopa Harjule.

SIR,
I GOT A MESSAGE FROM AIRTEL ON MAY/6/2012 AT 9.30 AM THAT THANK YOU FOR CHOOSING AIRTEL TV ON YOUR AIRTEL TV ON YOUR AIRTEL MOBILE . YOU HAVE BEEN CHARGED RS 95.00 FOR 30 DAYS. I NEVER REQUEST FOR SUCH A SERVICE AND I ALSO DO NOT KNOW WHAT IS THIS SERVICE . I DONOT UNDERSTAND WHY THEY DEDUCATED THE AMOUNT FROM MY AIRTEL ACCOUNT. I WANT THE AMOUNT BACK IN MY ACCOUNT


REGARDS
ER MUSHTAQ AHMAD DAR
MOBILE NO [protected] (JAMMU AND KASHMIR)

hello and good evening everybody.my name is rajdeep singh.i have ported from vodafone to airtel a month ago in my city.everything went fine.i got services well till 20 days and after that my sim is made out of service as they ask for resubmission of documents.
i went to the retailer and submitted it again.the airtel official guys who collected my documents also sighned it and took it.but my sim is yet not active its almost 15 days . the distributor is called many a times by the retailer he always says it will be done by tomorrow

its my most important official number!! i need help .
the retailer gave me the number of that distributor and i called him but still the problems remains

my airtel number where am facing the problem is - [protected]
distributor number is - [protected]

i would really appreciate if anybody help me out am in serous trouble

This is Sanjay from Mumbai. This is to let all the customers of Airtel know that there are many fraudulent cases on the mobile bills generated by Airtel. For 3G usage i took a plan of Rs 200 (for usage up to 500). My usage was very less (not even 200 MB), but i received a bill of 2500, with a mobile Internet charge of Rs 1350. I have been witnessing it for the last couple of months. Also, i saw there was a huge fluctuation in the generated mobile bills for each month. My bills for the last 5 months were 621, 1850, 3880, 632, 2450. This is definitely not the correct amounts. So anyone deciding to switch to Airtel, please take these stuffs into consideration and i would reckon you opt for other mobile operators. Strictly NO to AIRTEL.
Should you need any other details on this please do not hesitate to mail me at meetsanj.[protected]@gmail.com.

My son purchased an AITTEL 3G (HUAWEI Mobile Broadband No.CE 0682) for me at Mumbai in early March,2012 during my vacation there. On my return to Asansol I approached the AIRTEL office for changing the SIM card. I was advised to get the same changed at Sri Ganesh Agency, Asansol Bazar. I was given an alternate SIM card No. [protected] at a cost of Rs.750.00 although it was supposed to be free replacement. After replacement I am unable to connect to Internet as it is getting disconnected seconds after establishing connection. I am not receiving any support from the vendor nor any advice from AIRTEL.

I have complain many times regarding re-orientation of dish antenna to SAT2, but my request is unheard for last 3 months. I had contacted customer care also and they give me a complain no.. After 20 days, they gave a false message that my complain has been resolved. Lastly they gave me a mobile no. of local dealer, but the call to that mobile no is either unattended or disconnected. I am not getting the Doordarshan, the national channel and many more. Please get my problem attended at the earliest.
Anil Kumar Jha
Customer ID [protected]
Cell - [protected]
D-8, Urja Nagar, Gevra Project - 495452
Dist - Korba (chhatisgarh)

account number : [protected] airtel number : [protected]


payment response

The transaction has been denied by the bank. Please try again.

* Cards of International origin are not accepted

Quick Tip: To know more about your account, login to www.airtel.in/myaccount. Mobility customers - To know your last 3 mobile payments dial *121# (Toll Free). Fixedline customers - SMS PMTFL to 121 from registered alternate airtel mobile number

Above is the error I get while I try making a payment on Airtel
Standard Chartered is my bank account and is available in the dropdown list.I have complained many times and artel calls and informs each time that the issue is solved.

Really Frustrating!!!-

Binoey
[protected]