Comments
yes, thanks
Reply
Thanks sir, My sim card is working.
I have requested to portout from AIRTEL, but they are not following TRAI rules. For retaining they are simply cancelling request with out informing to the customer.
I would like to have necessary action on AIRTEL people.
They simply charging more money and there are lot of hidden charges in AIRTEL.
I would like to have necessary action on AIRTEL people.
They simply charging more money and there are lot of hidden charges in AIRTEL.
AirTel — MNP Portability
Airtel rejecting my MNP applicationI am using airtel no [protected] (AP) for the last 5 yrs . And i want to change my mobile operator Through mobile number portability from airtel to BSNL.
And i went to BSNL show room and i submit my id proof and porting charges.
But i receive a message from BSNL that Airtel mobile operator reject your porting . Because of Leagal reasons. Actually in my case there is no Leagal obligation with Airtel because mine was an individual normal prepaid connection. they are simply delaying my complaint . Actually MNP is a customer right. but here airtel is denying that right for me.
I am really going through hell with airtel with whom I had requested to port in from Idea. Both my mobile connections are out of service and both my mobile numbers do not exist. Even after being corporate mobile connection, nobody is bothered to get the problem rectified. I have been constantly calling and following up airtel. Gradually the resolution time is increasing from hours to days. The problem reference number I have been given is 39013748. Everytime I have felt that even supervisors be it Gagan, Nitish or Puneet kumar at their helpdesk are not even bothered with the customer grievance. Irony is that you cannot even go back to your previous mobile operator as you have to serve a company for atleast 90 days. No rule has been made for these mobile operators if they fail to do MNP on time. Its only me who is suffering the overall loss.
Useless operator
Hi,
Even after repeatedly writing to Nodal officer, as no one heard my complaint at Airtel helpdesk, I am not even getting any reply from the Nodal officer on this issue.
According to TRAI (at their web site)
Abstract below
CHAPTER 3 Abstract
7. Redressal of Consumer Grievances by Nodal Officers.------ In case a consumer is not satisfied with the redressal of his grievance by the Call Centre, such consumer may approach, by a letter in writing, or through telephone, or web based online filing of complaints or through short message service or through other electronic means and any other means, the Nodal Officer of the service provider for redressal of his grievance:
Provided that a consumer may, in emergent situation, approach at the first instance a Nodal Officer instead of a Call Centre and the Nodal Officer shall redress the grievance.
9. Time limit for redressal of complaints by Nodal Officer.----- The Nodal Officer shall redress the complaints of the consumer within ten days of the registration of the complaint under clause (b) of regulation 8:
Provided that complaints relating to fault or disruption of service or disconnection of service shall be redressed within three days from the date of registration of complaint under clause (b) of regulation 8:
I have even sent this to Nodal officer but still not getting any response from anyone except for the standard email that has been sent to me about someone would contact me if I provide my contact number at [protected]@in.airtel.com.
Now even look at that, the call reference number that I mentioned in my previous post already has my contact number that Airtel is asking me. This means no one has even gone through the call reference number before replying me over my post because had they looked at the details, they would have certainly got my contact number.
Bravo Airtel!!!
Deepak Sharma
Even after repeatedly writing to Nodal officer, as no one heard my complaint at Airtel helpdesk, I am not even getting any reply from the Nodal officer on this issue.
According to TRAI (at their web site)
Abstract below
CHAPTER 3 Abstract
7. Redressal of Consumer Grievances by Nodal Officers.------ In case a consumer is not satisfied with the redressal of his grievance by the Call Centre, such consumer may approach, by a letter in writing, or through telephone, or web based online filing of complaints or through short message service or through other electronic means and any other means, the Nodal Officer of the service provider for redressal of his grievance:
Provided that a consumer may, in emergent situation, approach at the first instance a Nodal Officer instead of a Call Centre and the Nodal Officer shall redress the grievance.
9. Time limit for redressal of complaints by Nodal Officer.----- The Nodal Officer shall redress the complaints of the consumer within ten days of the registration of the complaint under clause (b) of regulation 8:
Provided that complaints relating to fault or disruption of service or disconnection of service shall be redressed within three days from the date of registration of complaint under clause (b) of regulation 8:
I have even sent this to Nodal officer but still not getting any response from anyone except for the standard email that has been sent to me about someone would contact me if I provide my contact number at [protected]@in.airtel.com.
Now even look at that, the call reference number that I mentioned in my previous post already has my contact number that Airtel is asking me. This means no one has even gone through the call reference number before replying me over my post because had they looked at the details, they would have certainly got my contact number.
Bravo Airtel!!!
Deepak Sharma
Forgot to mention, not even once I have been contacted by Airtel, even after giving my contact details after their reply on this post.
Deepak Sharma
Deepak Sharma
I have send MNP request to Airtel Service, Due to I had transferred from Port Blair to Campbell Bay island there is No Airtel network.UDC Code No. is AV727573 dated 11/8/2011. Please Help us.
SIR,
I AM USER OF MOBILE NO. [protected] AND I WANT TO PORT FROM AIRTEL TO BSNL. REGARDING THIS I MADE A REQUEST FOR MNP ON[protected] AND ACCORDINGLY I WAS GIVEN PORT ID WHICH IS SUBMITTED TO BSNL, BUT FROM THAT DATE TILL[protected] NOTHING HAS BEEN DONE TO PORT MY NUMBER, DESPITE OF THE FACT THAT I HAVE DEPOSITED MORE AMOUNT THAN MY UNBILLED AMOUNT.
REGARDS:
ANAND BISHNOI
[protected]
[protected]@yahoo.co.in
I AM USER OF MOBILE NO. [protected] AND I WANT TO PORT FROM AIRTEL TO BSNL. REGARDING THIS I MADE A REQUEST FOR MNP ON[protected] AND ACCORDINGLY I WAS GIVEN PORT ID WHICH IS SUBMITTED TO BSNL, BUT FROM THAT DATE TILL[protected] NOTHING HAS BEEN DONE TO PORT MY NUMBER, DESPITE OF THE FACT THAT I HAVE DEPOSITED MORE AMOUNT THAN MY UNBILLED AMOUNT.
REGARDS:
ANAND BISHNOI
[protected]
[protected]@yahoo.co.in
it is true
Dear Sir,
I have given request for mobile number portability from Vodafone to Aircel. But Vodafone has rejected my request with reason "contractual agreement". To the best of my knowledge I have don't have any agreement. kindly help us to get this number ported out to Aircel.
Airtel Number - [protected]
I have given request for mobile number portability from Vodafone to Aircel. But Vodafone has rejected my request with reason "contractual agreement". To the best of my knowledge I have don't have any agreement. kindly help us to get this number ported out to Aircel.
Airtel Number - [protected]
sir this rushy to infrom u about airtel network not responding on my mobile number portability for three times regarding my number [protected]
AirTel — Mobile Number Portability
I have opted for mobile number portability. I want to switch from airtel to vodafone. i have applied for it on 30 november 2011.i have filled in my form with vodafone and submitted all the required documents to vodafone. But the communication which i received from vodafone is that the airtel has rejected for my Mobile no. portability.My unique porting ID is AM445979 and expiry of it is 14/12/2011. the no.which i want to switch is [protected].I can be contacted on [protected].
Kindly go thorugh below email conversation between airtel customer care. Its totally senseless, rediculous and disgusting. I am clueless on what to do.
From: Vijetha Marulappa
Sent: Tuesday, December 27, 2011 6:38 PM
To: [protected]@in.airtel.com
Cc: [protected]@airtelindia.com
Subject: FW: Regarding mobile number portability for number [protected]
Importance: High
Hi,
My issue is still not resolved and today is the last day for porting id getting expired. I spoke with Mr. Sunil Kumar on Sunday afternoon and he asked me to make a payment of Rs300 (Unbilled amount was Rs286) by Monday. He promised me that he will send NOC to Vodafone by Monday night. I made a payment of Rs300 on Monday but nothing has been done from airtel so far. When I called up airtel on Monday night, executives told me that I still have a balance of Rs.23. This happened when I didn’t use this number from Sunday night to Monday. This is totally ridiculous. I am a old customer of airtel and I have done all payments promptly till now. Today, Tuesday I called up customer care min 8 times (Called from [protected]) to talk to Mr. Sunil Kumar but no one transferred the call.
This is to inform you all that if porting out is not done by today EOD, then I will not make even single rupee payment against this number and I will disconnect all 5 airtel numbers.
I have also filed a complaint in consumer court for this issue.
Thanks and Regards,
Vijetha D M
From: Vijetha Marulappa
Sent: Tuesday, December 20, 2011 12:32 PM
To: [protected]@airtelindia.com
Subject: Regarding mobile number portability for number [protected]
Importance: High
Dear Sir/ madam,
This is Vijetha working in Oracle India. I have a serious issue with Airtel services when I applied for mobile number portability. I want to switch from Airtel to Vodafone for my number [protected] since our company has contract with Vodafone. I applied for portability long back but still its not done. Every time I call customer care, I get different process and procedures. I am fed up calling customer care for this and I don’t know what to do.
I have cleared my outstanding amount, changed corporate plan, I have submitted documents to Vodafone 20 days back. Vodafone says there is a problem from airtel side. Today one of your executive told me that it will be done in 7 working days. I will wait for exactly 7 working days from tomorrow. I will not bear any more torchure from airtel services and I will disconnect all my airtel numbers including broadband. I will go for some other service provider.
This is totally ridiculous. I look back for positive service.
Thanks and Regards,
Vijetha D M
Dear Customer,
Ref: Email dated[protected], expressing concern regarding the Mobile Number Portability for your airtel mobile number [protected].
Thank you for your email to airtel and the opportunity to assist you.
We regret for the inconvenience caused to you.
We would like to inform you that we are unable to process your request ,as you are in a CUG group of Oracle India Private Limited.
To address your current concern, we have raised a complaint regarding CUG exclusion from Oracle India Private Ltd with the relevant team. For your reference, the Unique Service Request number is 41333099. Our team will be contacting you by[protected] within 09:30 a.m. with an update on the issue.
The above mentioned turn around time is the maximum time only. However, it will be done at the earliest.
After moving to individual plan , we would request you to re-generate the Unique Porting code (UPC) by Sending PORT < Space> and your <Mobile no> and send it to 1900. E.g. PORT 9810XXXXXX after excluding from corporate connection. Charges of SMS are applicable as per tariff plan opted by you.
As per TRAI (Telecom Regulatory Authority of India) guidelines, to avail the MNP facility a customer needs to fulfill the following eligibility criteria:
" Customer should be present on existing service provider network for at least 90 days.
" There should not be any unpaid bills with the existing service provider.
" There should not be any complaint/case pending in court of law with regards to the number one wants to port out.
" Request to port out the number should be for the same service area as inter circle mobile number portability is! not available.
" The number should not be under contractual obligation with airtel e.g. company owned company paid accounts.
" There should not be any ownership transfer request in process for said number.
For your reference, the MNP procedure is mentioned below:
" Generate Unique Porting code (UPC) by Sending PORT < Space> and your <Mobile no> and send it to 1900. E.g. PORT 9810XXXXXX. Charges of SMS are applicable as per tariff plan opted by you. You will receive an auto revert message from 1901 giving an 8 digit alpha numeric unique porting code along with an expiry date.
" Once UPC obtained, you have to approach the new service provider of your choice and obtain CAF (Customer Application Form) and porting form.
" Submit the duly filled CAF and porting form along with requisite documents (Photo Id Proof, Residence proof, 1 photo, PAN Card/Form 16, last bill copy in case of postpaid number) to the chosen service provider.
" Rs.19 fees (As defined by TRAI) need to be paid while submitting documents.
" Please note the above exercise is to be completed before the expiry date of mentioned along with the UPC.
" Obtain new SIM card from the new service provider.
" New service provider will take 7 days to process your Port-In request. (Sunday is non working day). During this process, you will be able to use your mobile phone as usual.
" New service provider will keep updating you via SMS on the progress made and intimate the date and time of porting on your mobile phone. Replace the old SIM with the new SIM provided after the specified date and time. There will be a black out for only 2 hours and the same will be communicated to you through SMS.
We further like to inform you that once you have chosen to move -out you all current benefits of rate plan applicable on your number will be withdrawn. Since SIM Card will! l be changed, you will be required to move contacts to new SIM card. Also after port out in case you wish to come back then as per process you cannot shift the operator before 90 Days.
Please note that customer can withdraw the porting request within 24 hours of applying. airtel as an organization believes in providing customer satisfaction. We earnestly hope that you will reconsider your decision and provide us with an opportunity to serve you again.
You may also visit our website www.airtel.in or dial[protected]Toll free) to know more about MNP.
Only one airtel network enjoys the trust of 150 million people. It is this trust that makes us India no.1 network. Whether it's for our network coverage, customer service or innovations, across the country everyday more people chose airtel. We are indeed privileged to have you as part of our family and look forward to your continued association with airtel.
We hope that we have been able to address your query suitably.
Please do write in for any further assistance.
Yours Sincerely,
Anil Kumar Prasdhan
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=0F7197E01A7B...⇄ 1 2 1 5 3 3 5&refno=Qrc[protected]
[protected]Original Message[protected]
From: vijetha.[protected]@oracle.com
To: [protected]@in.airtel.com
Cc:
Sent: 30/12/2011 06:09:29 PM
Subject: RE: REGARDING MOBILE NUMBER PORTABILITY FOR NUMBER [protected] [|BAL|Qrc[protected]|]
Hi Bindhu,
This is to inform you that I have already changed bill plan from corporate to
normal plan of 149 monthly plan 1 week back. I have got confirmation message
also from airtel. Thanks for responding and wasting your time in responding to
this email which I already know as I have spoken to customer care more than 20
times. Lets not waste both o[censored]s time with this.
I am canceling all airtel numbers being used by me as airtel customer care is
frustrating, disgusting and don¿t have words.
I am sorry to see your below email which talks about 1 week old data and which
shows quality of your service. For more information please talk to Mr. Sunil
Kumar as this person promised me lot of things.
Thanks a lot for everything and Good Bye.
Thanks and Regards,
Vijetha D M
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Friday, December 30, 2011 5:59 PM
To: ! Vijetha Marulappa
Subject: Re: REGARDING MOBILE NUMBER PORTABILITY FOR NUMBER [protected]
[|BAL|Qrc[protected]|]
Dear Custmomer,
Ref: Email dated[protected], expressing concern regarding the Mobile Number
Portability for your airtel mobile number [protected].
Thank you for your email to airtel and the opportunity to assist you.
We regret for the delay responding to your mail.
We would like to inform you that we are unable to process your request ,as you
are in a CUG group of Oracle India Private Limited. Hence, we would request you
to move from CUG group to individual connection.
For you reference, we have attached the details of available individual bill
plans along with the tariffs. You may select a bill plan best suited to your
requirement and write back to us with! the same. We would be happy to initiate
further action to process your request.
After moving to individual plan , we would request you to re-generate the
Unique Porting code (UPC) by Sending PORT < Space> and your and
send it to 1900. E.g. PORT 9810XXXXXX after excluding from corporate
connection. Charges of SMS are applicable as per tariff plan opted by you.
As per TRAI (Telecom Regulatory Authority of India) guidelines, to avail the
MNP facility a customer needs to fulfill the following eligibility criteria:
" Customer should be present on existing service provider network for at least
90 days.
" There should not be any unpaid bills with the existing service provider.
" There should not be any complaint/case pending in court of law with regards
to the number one wants to port out.
" Request to port out the number should be for the same service area as inter
circle mobile number portability is! not available.
" The number should not be under contractual obligation with airtel e.g.
company owned company paid accounts.
" There should not be any ownership transfer request in process for said number.
For your reference, the MNP procedure is mentioned below:
" Generate Unique Porting code (UPC) by Sending PORT < Space> and your
no> and send it to 1900. E.g. PORT 9810XXXXXX. Charges of SMS are applicable as
per tariff plan opted by you. You will receive an auto revert message from 1901
giving an 8 digit alpha numeric unique porting code along with an expiry date.
" Once UPC obtained, you have to approach the new service provider of your
choice and obtain CAF (Customer Application Form) and por
From: Vijetha Marulappa
Sent: Tuesday, December 27, 2011 6:38 PM
To: [protected]@in.airtel.com
Cc: [protected]@airtelindia.com
Subject: FW: Regarding mobile number portability for number [protected]
Importance: High
Hi,
My issue is still not resolved and today is the last day for porting id getting expired. I spoke with Mr. Sunil Kumar on Sunday afternoon and he asked me to make a payment of Rs300 (Unbilled amount was Rs286) by Monday. He promised me that he will send NOC to Vodafone by Monday night. I made a payment of Rs300 on Monday but nothing has been done from airtel so far. When I called up airtel on Monday night, executives told me that I still have a balance of Rs.23. This happened when I didn’t use this number from Sunday night to Monday. This is totally ridiculous. I am a old customer of airtel and I have done all payments promptly till now. Today, Tuesday I called up customer care min 8 times (Called from [protected]) to talk to Mr. Sunil Kumar but no one transferred the call.
This is to inform you all that if porting out is not done by today EOD, then I will not make even single rupee payment against this number and I will disconnect all 5 airtel numbers.
I have also filed a complaint in consumer court for this issue.
Thanks and Regards,
Vijetha D M
From: Vijetha Marulappa
Sent: Tuesday, December 20, 2011 12:32 PM
To: [protected]@airtelindia.com
Subject: Regarding mobile number portability for number [protected]
Importance: High
Dear Sir/ madam,
This is Vijetha working in Oracle India. I have a serious issue with Airtel services when I applied for mobile number portability. I want to switch from Airtel to Vodafone for my number [protected] since our company has contract with Vodafone. I applied for portability long back but still its not done. Every time I call customer care, I get different process and procedures. I am fed up calling customer care for this and I don’t know what to do.
I have cleared my outstanding amount, changed corporate plan, I have submitted documents to Vodafone 20 days back. Vodafone says there is a problem from airtel side. Today one of your executive told me that it will be done in 7 working days. I will wait for exactly 7 working days from tomorrow. I will not bear any more torchure from airtel services and I will disconnect all my airtel numbers including broadband. I will go for some other service provider.
This is totally ridiculous. I look back for positive service.
Thanks and Regards,
Vijetha D M
Dear Customer,
Ref: Email dated[protected], expressing concern regarding the Mobile Number Portability for your airtel mobile number [protected].
Thank you for your email to airtel and the opportunity to assist you.
We regret for the inconvenience caused to you.
We would like to inform you that we are unable to process your request ,as you are in a CUG group of Oracle India Private Limited.
To address your current concern, we have raised a complaint regarding CUG exclusion from Oracle India Private Ltd with the relevant team. For your reference, the Unique Service Request number is 41333099. Our team will be contacting you by[protected] within 09:30 a.m. with an update on the issue.
The above mentioned turn around time is the maximum time only. However, it will be done at the earliest.
After moving to individual plan , we would request you to re-generate the Unique Porting code (UPC) by Sending PORT < Space> and your <Mobile no> and send it to 1900. E.g. PORT 9810XXXXXX after excluding from corporate connection. Charges of SMS are applicable as per tariff plan opted by you.
As per TRAI (Telecom Regulatory Authority of India) guidelines, to avail the MNP facility a customer needs to fulfill the following eligibility criteria:
" Customer should be present on existing service provider network for at least 90 days.
" There should not be any unpaid bills with the existing service provider.
" There should not be any complaint/case pending in court of law with regards to the number one wants to port out.
" Request to port out the number should be for the same service area as inter circle mobile number portability is! not available.
" The number should not be under contractual obligation with airtel e.g. company owned company paid accounts.
" There should not be any ownership transfer request in process for said number.
For your reference, the MNP procedure is mentioned below:
" Generate Unique Porting code (UPC) by Sending PORT < Space> and your <Mobile no> and send it to 1900. E.g. PORT 9810XXXXXX. Charges of SMS are applicable as per tariff plan opted by you. You will receive an auto revert message from 1901 giving an 8 digit alpha numeric unique porting code along with an expiry date.
" Once UPC obtained, you have to approach the new service provider of your choice and obtain CAF (Customer Application Form) and porting form.
" Submit the duly filled CAF and porting form along with requisite documents (Photo Id Proof, Residence proof, 1 photo, PAN Card/Form 16, last bill copy in case of postpaid number) to the chosen service provider.
" Rs.19 fees (As defined by TRAI) need to be paid while submitting documents.
" Please note the above exercise is to be completed before the expiry date of mentioned along with the UPC.
" Obtain new SIM card from the new service provider.
" New service provider will take 7 days to process your Port-In request. (Sunday is non working day). During this process, you will be able to use your mobile phone as usual.
" New service provider will keep updating you via SMS on the progress made and intimate the date and time of porting on your mobile phone. Replace the old SIM with the new SIM provided after the specified date and time. There will be a black out for only 2 hours and the same will be communicated to you through SMS.
We further like to inform you that once you have chosen to move -out you all current benefits of rate plan applicable on your number will be withdrawn. Since SIM Card will! l be changed, you will be required to move contacts to new SIM card. Also after port out in case you wish to come back then as per process you cannot shift the operator before 90 Days.
Please note that customer can withdraw the porting request within 24 hours of applying. airtel as an organization believes in providing customer satisfaction. We earnestly hope that you will reconsider your decision and provide us with an opportunity to serve you again.
You may also visit our website www.airtel.in or dial[protected]Toll free) to know more about MNP.
Only one airtel network enjoys the trust of 150 million people. It is this trust that makes us India no.1 network. Whether it's for our network coverage, customer service or innovations, across the country everyday more people chose airtel. We are indeed privileged to have you as part of our family and look forward to your continued association with airtel.
We hope that we have been able to address your query suitably.
Please do write in for any further assistance.
Yours Sincerely,
Anil Kumar Prasdhan
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=0F7197E01A7B...⇄ 1 2 1 5 3 3 5&refno=Qrc[protected]
[protected]Original Message[protected]
From: vijetha.[protected]@oracle.com
To: [protected]@in.airtel.com
Cc:
Sent: 30/12/2011 06:09:29 PM
Subject: RE: REGARDING MOBILE NUMBER PORTABILITY FOR NUMBER [protected] [|BAL|Qrc[protected]|]
Hi Bindhu,
This is to inform you that I have already changed bill plan from corporate to
normal plan of 149 monthly plan 1 week back. I have got confirmation message
also from airtel. Thanks for responding and wasting your time in responding to
this email which I already know as I have spoken to customer care more than 20
times. Lets not waste both o[censored]s time with this.
I am canceling all airtel numbers being used by me as airtel customer care is
frustrating, disgusting and don¿t have words.
I am sorry to see your below email which talks about 1 week old data and which
shows quality of your service. For more information please talk to Mr. Sunil
Kumar as this person promised me lot of things.
Thanks a lot for everything and Good Bye.
Thanks and Regards,
Vijetha D M
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Friday, December 30, 2011 5:59 PM
To: ! Vijetha Marulappa
Subject: Re: REGARDING MOBILE NUMBER PORTABILITY FOR NUMBER [protected]
[|BAL|Qrc[protected]|]
Dear Custmomer,
Ref: Email dated[protected], expressing concern regarding the Mobile Number
Portability for your airtel mobile number [protected].
Thank you for your email to airtel and the opportunity to assist you.
We regret for the delay responding to your mail.
We would like to inform you that we are unable to process your request ,as you
are in a CUG group of Oracle India Private Limited. Hence, we would request you
to move from CUG group to individual connection.
For you reference, we have attached the details of available individual bill
plans along with the tariffs. You may select a bill plan best suited to your
requirement and write back to us with! the same. We would be happy to initiate
further action to process your request.
After moving to individual plan , we would request you to re-generate the
Unique Porting code (UPC) by Sending PORT < Space> and your and
send it to 1900. E.g. PORT 9810XXXXXX after excluding from corporate
connection. Charges of SMS are applicable as per tariff plan opted by you.
As per TRAI (Telecom Regulatory Authority of India) guidelines, to avail the
MNP facility a customer needs to fulfill the following eligibility criteria:
" Customer should be present on existing service provider network for at least
90 days.
" There should not be any unpaid bills with the existing service provider.
" There should not be any complaint/case pending in court of law with regards
to the number one wants to port out.
" Request to port out the number should be for the same service area as inter
circle mobile number portability is! not available.
" The number should not be under contractual obligation with airtel e.g.
company owned company paid accounts.
" There should not be any ownership transfer request in process for said number.
For your reference, the MNP procedure is mentioned below:
" Generate Unique Porting code (UPC) by Sending PORT < Space> and your
no> and send it to 1900. E.g. PORT 9810XXXXXX. Charges of SMS are applicable as
per tariff plan opted by you. You will receive an auto revert message from 1901
giving an 8 digit alpha numeric unique porting code along with an expiry date.
" Once UPC obtained, you have to approach the new service provider of your
choice and obtain CAF (Customer Application Form) and por
Bharti Airtel — mobile number porting problem.
Dear sir, muze apna airtel no. Porting karna hai. Lekin airtel co. Mere sath dokha kar rahi hai. Aur jababhi main helpline no. Daile karta hun to muze 8 ghante bad call karo ye ripply dete hai. yes is a major problum
AirTel — Mobile Portability Number
Dear Sir,I have applied for mobile portability number on 24th Jan 2012. My number is [protected]. I wanted to shift from Tata Docomo to Airtel. Each time I talk to customer care of Airtel, they never give a proper reply. Sometimes they say the issue is with Tata Docomo, sometimes we have not received you request or sometimes it will take 4 days.
Yesterday, I talk to one of the executive of Airtel, he said that it may take 2 months or even an year to get transfer, people have applied since 2 & 1/2 months & still they are waiting. Still they are waiting . Twice I have generated Unique Portability Code.
If this is the way Airtel works then I am sorry to say I am very much disappointed with there service & response & also for going for Airtel.
I wanted to know if there is any way to lodge a complain, if it is please send me the procedure.
Hi Khanshahab,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards
Customer Care
Tata DOCOMO.
Sir
I requested to port my Vodafone prepaid mobile number [protected] to AIRTEL prepaid on[protected]. First of all i opted fpr prepaid service but they gave me airtel postpaid Sim and after that on[protected] my number got out of service but the airtel sim that i got is not working and when i call my number it says The Number doesn't exist . Now Neither my vodafone nor the airtel sim is working and as a result of this i am facing a big problem so try to resolve this issue as early as possible
Regards
Anchal Gupta
[protected]
I requested to port my Vodafone prepaid mobile number [protected] to AIRTEL prepaid on[protected]. First of all i opted fpr prepaid service but they gave me airtel postpaid Sim and after that on[protected] my number got out of service but the airtel sim that i got is not working and when i call my number it says The Number doesn't exist . Now Neither my vodafone nor the airtel sim is working and as a result of this i am facing a big problem so try to resolve this issue as early as possible
Regards
Anchal Gupta
[protected]
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