Airtel Complaints & Reviews

hello sir/ma'am,

i am using airtel gprs service on my mobile, i have nokia C6-01 high speed internet supported mobile.
My complaint is i got only 5 to 9kbps speed, and its showing too many times 'connection lost, or 'server reset'
and after all all other companies giving more than 40kbps of gprs speed,
than why only i got that poor speed of gprs?

That is too slow speed and i complaint many times but still problem is ON THE GO!!!!!

My last complaint number to the airtel customer care is : CMOUD[protected],

they said that they will update me by 11 sep, but no update.

With thanks fully,
gohil jatin,
rajkot,
gujrat.
Mobile [protected]

I have been using Airtel services for the past 7 years via the number: [protected]. I shifted recently to the postpaid connection under the same number and opted for Blackberry internet services. For the first three months I paid 599 every month for the internet. Then on 10th July I decided to withdraw from Airtel since 599 was expensive for me.
On 10th July an executive from retention department called me and offered me Blackberry Internet service for 2499 advance for 6 months and saying that any plan of Rs. 399 does not exist with Airtel. At first I agreed to it. But then on 16th July I called them again at 121 to withdraw my advance rental of 2499 and give me another pack since I was uncomfortable in paying the advance. Mr. Yashpal confirmed the de activation of 2499 plan and started 399 Blackberry Internet for me stating the advance plan has been cancelled.
In the month of august I received a bill of Rs. 3787 which was inclusive of the 2499 ( which Yashpal confirmed he had discontinued) and Rs. 283 extra ( variable pay of Rs. 399 from 16th July to 4th August). At first I did not notice the 283 extra and called the Airtel nodal officers to review and give me a waiver of 2499 since the plan had been discontinued. But then due to delay in response I paid the complete bill of Rs 3990 to avoid any delays in bill payment and decided to compromise with paying in advance for 6 months of internet.
Now on 6th September I receive a bill of Rs 945 which is again charging me off Rs. 399 for Internet service. I again called 121 and got delayed till 11th September due to system up gradations and non availability of bills with Airtel. I finally spoke to Supervisor Mr. Raman Kumar via ref no: [protected] and asked for the explanation. He explicitly mentioned that the 2499 plan that got discontinued on 16th julty is not wasted, which means that the money I paid in August is of no use. I will be charged normally of 399 every month for Internet service extra and nothing can be done in regards to the Rs. 2499. He confirmed this on behalf of all the managers and nodal officer and has completely refused to help.
Nobody told me at the time of discontinuation on the 16th July 2012 that my money will be wasted and they now ever refuse to adjust my Rs. 2499. Please provide justice to me.

Dear Sir,

I have complained to My service provider about my problem very clearly . My problem is i could not make outgoing calls even i recharge by having enough balance. after some time on 8 th sep by balance was missed and i could not make out going calls till 10 th sep. i have complained to the airtel customer care and the outlet located in karimnagar and to the nodle officer in Airtel, They have issued a compaint number CBDM[protected] AND CBDCC[protected], Nobody has tried to call me .. please punish them and do the needful help..

Regards,

Murali
[protected]

Some time back, I requested AIRTEL to disconnect my Airtel No.[protected]Broadband and Landline) because of some un-resolved issues.

Since then I got and continuously getting calls from Airtel from different different executives all the time without being knowing what communication has happened in past. Every time I get a call, one says some thing and other says other thing and give a new commitment ....... and when you talk about it they say that they don't know about the commitment and it is not there in their record ................... in nut shell not willing to resolve the issue rather tey send me Bill for the period I am not concerned with.



Still today I am continuously getting calls from them which is causing mental harassment.

I AM THINKING TO FILE A CASE OF MENTAL HARRASMENT AGAINST AIRTEL.

Sir,
I am using nokia lumia 710 and i have airtel 3G plan but i don't get 3G speed in my cell.
I am complain to the customer care more than 10 times but they are not solve my problem and also cut the customer care line.
My number is [protected] using in Delhi.

please solve my problem as soon as possible.

To the concerned,
This is with regards to my number [protected] which was with AIRTEL for more than a year.
All this pain started with the process of MNP from AIRTEL to TATA DOCOMO as I had some benefits with Docomo connection [Employed for TATA Communications].
I had already paid an amount of Rs 500/- before the MNP process [Jan 2012], so that if there are any dues the AIRTEL Team can reduce it form the advance of 500/- paid.
The MNP process was completed on the 1st week of Feb 2012.
1. I Used TATA Docomo for almost a month and I had received a mail stating there is due of Rs 288/- from AIRTEL But I lost my TATA Docomo sim card on April 4th 2012, while I was travelling from Chennai to Vellore. I requested the concerned person to deactivate the connection so that I can get a duplicate sim card once I am back to Chennai.
2. On 14th June 2012 I paid Rs 288/- To AIRTEL, since the TATA DOCOMO team had informed me that the connection was terminated from AIRTEL.
3. On 26th June 2012 I paid Rs 689/- to TATA DOCOMO as they claimed there is a due and hence the connection was disconnected, so once there is a no due for the number, it could be obtained from AIRTEL as it’s my parent service provider.
4. On 19th July 2012 I wrote a complaint/requisition letter to the sales officer/Manager at AIRTEL office Coimbatore, I was told that there will be a technical person who will assist me further, but there was no response, I thought there are no one to read my piece of paper.
5. On 28th August 2012 I got a sim card ‘Sim No:[protected]’ from AIRTEL and I was asked to pay Rs 638/- they said it was for process of duplicate sim card which costs Rs 350/- and outstanding fee of Rs 288/- for which I have already paid at Chennai on 14th June 2012 and I was told Rs 300/- will be refunded later to my account.
6. Now to prove that I have paid, you people missed to update, I had to raise a support mail on the same day support ticket number # 20195
7. On 9th Sept 2012 I spoke with a technical assistant at Chennai and I am told that my number is still in the port out state and there will was no information or support ticket with reference to this number raised for a comeback plan.
Please note I had been paying from April 2nd till 28th August to get my number back not knowing who my service provider is.
I couldn't get a duplicate sim from TATA DOCOMO as the concerned technical person told me that the number has not been completely ported to TATA DOCOMO since there was a due.
On April 27th 2012 I was told my Docomo services were truncated as I have not paid some due amount to my old network [AIRTEL].
On April 29th 2012 my services was truncated completely from AIRTEL stating it is a Port not found issue.

Finally after researching on the internet I came to know a number can be obtained from the old network after 90days of service of the new network and this plan was called as welcome back customer plan in AIRTEL, I did not try with Docomo as they strictly said it’s over 90 days and it’s in disconnected state. [The number is neither in AIRTEL nor in Docomo].
After 90 days it’s the responsibility of my parent network to get my services in this case it happens to be AIRTEL. When I call up the senior sales office from Coimbatore AIRTEL office he doesn't even pick up.
Now I need my services back and compensation for what has happened as per your SLA.
It’s not enough if you have an ad to connect to friends with Rahman's tune in the background; you people got to work and try to do a service. Just collecting bills and answering the call doesn't mean service, trying to resolve a customer’s problem and that is called service and in future never put a record stating you are number one in customer service.
Since I am a frequent blogger and there is a fan following, I wouldn’t mind publishing this nasty experience of AIRTEL in my Blog, and I am sure there will be comments from many on their nasty experiences.
Kindly contact me ASAP. It would be better if a senior manager could address on this and make sure I am satisfied with the service credit he will offer.
--
Shrinath.K.T
[protected]

AM SADHNA FROM SHIVALIK NAGAR.. I HAVE CALLED 100 TIMES TO CUSTOMER CARE BUT I DID NOT RECEIVED MY INTERNET SETTING.. ITS REQUEST THAT PLS SEND ME MY INTERNET SETTING OTHERWISE I WILL DISCONNECT THIS CONNECTION.
NUMBER [protected]
PREPAID NUMBER
WANT MOBILE INTERNET SETTING

Hello Sir,

I have applied for mobile-portability of my post paid number +91 [protected] (Andhra Pradesh Airtel) , yesterday I got message on from 1901, that My service provider has rejected portability due to Legal reasons.
I've paid their last month's bill amount plus extra (Rs.500)sufficient amount for period upto portability.
Looks like; Airtel is adopting wrong practices to retain customer, They are just trying to fool around & making desparate attempts to keep customers by rejecting their requests.
I want to know where & how can I escalate this beyond loop mobile? Is there a consumer interest forum or other legal cell that TRAI has set up where I can register my complaint?


The Unique porting ID: AA239829 expiry date is 21/09/2012 ,Kindly intervene and instruct them to approve portability, Thank you!

Ashutosh
[protected]@gmail.com

I reside in Jabalpur. I have an Idea mobile no [protected]. On this mobile no. I am constantly receiving computerized mobile calls from an airtel no. [protected] and messages from IY 612345 reminding me and urging me for payment of an airtel fixed line number [protected] which belongs to some Manju Singh who stays in Gwalior. The Jabalpur and Bhopal offices of Air Tel have not taken any action despite several complaints on Phone and on the contrary suggested me to ignore these calls. This has been going on for last one year and now they are calling me many times in a single day disturbing me at all time.

in the month of July to august. we had received a large amount of bill . where as our computer is not in use so we not able t use net but the bill of net is so much please correct our bill and send us as soon as possible
thanks

I Cannot call 121 or 198 from my number, [protected]. Also, i do not get any reply from 121.
my details are
Ujjwal Seth
[protected]

sir,

i requested air tel to provide the aug call details for my prepaid nbr [protected] on 3rd sept. rcvd email fm the airtel office which only gave half info. i called them back and have written three email also but the response is lukewarm.
this info i required as my mobile was stolen and the person made calls on 20 aug which i got the info fm customer care. rs 50 was deducted fm my mobile charge and till date customer care is not providing the calls details made on 20 aug of the my mobile nbr.

kindly help and guide me .

thanks

Dear sir
We are observing many incidences of call dropping and sudden poor signals form airtel and customer care persons are not replying properly.

recently in last 1 monrth 3G service is not working on my handset Nokia 5230 even 3G is activated on it,

also i have 13.00 Rs. balance in main account, and setting is dual in the network selection.

when asked today to customer care they told me to manually select the operator selection to IDEA and then

3G will activate, but if this is the solution i would not appreciate to use the AIRTEL services in future.

My mobile number is [protected], Name - Sandeep Jadhav.

Please provide any alternate solution.

Regards,
Sandeep Jadhav

my 2 mobile number ha blocked because of no document
i am sending the documents to start the Sim
[protected],[protected]

As always this time as well unwanted charges have been incorporated to my broadband bill for the number[protected].
I tried calling customer care but didnt not get connected.
Why cant we have a bill without any disputes.
I am highly dissatisfied with airtel billing services.
They have a complaint portal but very rarely a user is able to log a complaint into it most of the time it shows and error "We are unable to process your request. Please try later. Sorry for the inconvenience."

My mobile mo is [protected]
Airtel gamesclub have been activated automatically in my number and deducted Rs.99 from my balance.
While contacting the customer care executive np proper response from them and they have terminated the call vonluntarily.
From this complaints forum we can see most complaints in this service.
By this way they are earning more money.
Rajesh.

i had purchased airtel dth with hd recorder a year back and from the 3rd month of purchase i have been having problems of the dth hanging abruptly while watching a program.i had sent the same for service to my dth dealer and he rectified the problem temporarily ( we did not know that it was temporary)- this had happened some 3 times.last week on the 4th sep this problem again happened & this time our dth dealer said he cannot fix it and sent the same to airtel service centre i guess located at chennai.
since that day we have been trying to reach the customer care ppl at airtel but every time we call they ask for the complaint all over again and say will get back to you in two hours but till this date we have neither received a call nor the STB. you know how difficult it is for ppl at home to spend a day without television ...we had been so for 6 days now.
i had paid 8100 for the STB & also recharged for rs.4900 some 10 days back ( anunual pack ).kindly advice the customer care ppl to attend to the calls of customers with sincerity . the complaint no.they have sent twice 1.23287059 & 2.23410653.
this is by far one of the worst customer service .kindly take necessary action thank u

Airtel Booster not activated,
Yesterday i recharged for message booster through online and i got successful acknowledgement however still it is not activated ,no proper response from the customer support .

There is discrepancy in my internet data usage messages and the internet data usage in the final billing.
My data card number:[protected]


On May 16th 2012 i have sent 3GUSE message to 121 to check my usage and i got
that i have used 3.75 GB as on 16th May 2012 9:16 PM.
On May 17th 2012 6:18 PM i got a message from AD-Service saying that i have
used 5.77 GB as on 16th May 2012.
Then i called the customer care and technical help desk and got confirmation saying that i have used only 4.1 GB and there is some technical issue in sending the message.
But when the billing is generated its showing my usage as 6.5 GB.
And i have sent all the messages that i got from airtel to customer care and appellate team.They cam back and saying that all the details are correct and i need to pay the amount.And they are not talking about how they have been verified

I have faced the similar problem with airtel in two consecutive months and the first issue is closed with out my notice.
I have been following up with airtel but not getting the resolution.