Airtel Complaints & Reviews

I had an Airtel Broadband + Fixed Line connection No.4081033 at my residence 1215/3, Gali No.4, Rajiv Nagar, Mata Road, Gurgaon, Haryana. Due to felt overcharging, two months back I had requested Airtel Executives for disconnection of the said Internet service. The services were never discontinued and the amount of bill became very hefty around Rs.1800/- including 2 months' rental charges etc. On 26/2/2011, Mr. Arvind from Airtel asked me on phone that the payable amount has been reduced to Rs.800/-. You pay this amount and the Broadband service will be retained to you within hours. He also gave an assurance to me regarding sending an Airtel Engineer for refixing the wires etc. and reopening the service at my house. Over this, same day, I paid Rs.800/- in cash to the Airtel man sent at my house against a proper receipt. I handed over a written request to the Airtel person regarding changing my plan with Rs.449/-. But since than no one has visited my residence for doing necessary reconnection and starting my internet service. Please look into the matter and make needful intervention for my above requested services.

My Mobile Number is [protected] from airtel. I found that this is not good service. Whenever I use to call some one I am not able to connect the call. there is nothing to listen while calling someone and after some time the message comes on screen as "call ended". I am not getting what type of horrible service it is. So I have applied in Vodafone store for MNP. They have sent my request to Airtel but airtel has refused to change my number to vodafone service stating that I have signed some agreement and I should report to Airtel customer center. There is no such center available in my city. now tell me what shall I do?

Today 1st march 2011 at 10:58 Am i received a missed call from Pakistan no :[protected].I missed the call and culd not pick it up.

As per the New Rule, we can send only 100 free SMS's after that we are changed for every SMS. The Problem i'm facing is that Airtel is charging me 1 Rupee per SMS (after 100 free SMS's) though my Basic SMS charge is 25 paise. I tried calling Airtel but cannot find a satisfactory answer from the CCE's.

I have asked them to charge the basic cost but CCE's start giving me some stupid explanation. Please help me with this concern.

I Laxmi Narayan obtained a Postpad Internet connection on 15 Dec 2010 vide Number [protected] through Raj Business Enterprise Pvt Ltd, Gate No - 3, Maligaon, Guwahati-781011. Deatils of connection are as under :-
Visiontek Data Card No - [protected]
IMEI No - [protected]
Internet Pospad connection No-[protected], dated 15 Dec 2010.
Since the first day the connection is not functioning. No Internet connectivity is taking place. It is requested that this connection be cancelled and the Data Card be returned and cost of the same be refunded. My contact details are 21 Mtn Div Provost Unit(Changsari), Pin-908421,C/o 99 APO.Tele No-[protected].

I want to unsubscribe vedio mode service ad 54331.i dnt know how it was activated without my knowledge.my account balance is also deducted.kindly hep me out as soon as possible.my cel no is [protected].

SIR, MY ANDHRA no.is [protected]. .I STAY IN PUNJAB.I GOT A MESSAGE TO DE ACTIVATE AN AIRTEL TALKIES SCHEME LEST MONEY WILL BE CUT. I TRIED CUSTOMER CARE AT PUNJAB AND ALSO CALLED THE NUMBER GIVEN IN THAT MESSAGE TO UNSUBSCIBE.BUT THE CUSTOMER CARE FELLOW REFUSED THAT HE CANT HELP ME AND THE NUMBER IN MESSAGE WAS NOT WORKING. AND 30RS WAS CUT. I HAD TO SEARCH INTERNET &CONTACTED THE CUSTOMER CARE OF AP FROM PUNJAB. THE CC EMPLOYEE WASTED THE CALL THRICE AND YOU CAN SEE THE NO.OF CALLS I MADE TO CC ON 22FEB2011. THE RESPONSE OF THAT CC IS FORWARDING TO EXECUTIVE AFTER LISTENING TO FULL STORY AND THERE AFTER 2TO3 MINUTES SILENCE. FINALLY I HAD TO CUT THE CALL.IN THE LAST CALL AGAIN HE IS ASKING THE SAME STORY AND WHEN I RAISED MY VOICE THEN HE TOLD I WILL FORWARD UR CALL TO OUR SR EXECUTIVE. FINALLY AGAIN I HAD TO CUT THE CALL AS HE IS TAKING MORE THAN 2MINUTES AND WE CANT SAY WHETHER IT ISCONNECTED OR CUT AS THERE WAS ABSOLUTE SILENCE FOR MORE THAN ONE OR TWO MINUTES. BUT BEFORE THAT THEY ARE TELLING U DIDNOT UNSUBSCRIBE FOR AIRTEL TALKIES AND IT CANT BE RE-IMBURSED. WHY THAT TYPE OF MESSAGES ARE COMING TO MY PHONE? IF IAM UNABLE TO ANSWER ANY MESSAGE THEN WILL THEY CUT SIMPLY MY MONEY WITHOUT MY PERMISSION? ISNT THERE ANY END TO THIS? ONE MORE MSG IS ADVISING TO REGISTER FOR DND . OK FINE. BUT WHAT HAPPENED TO THE MONEY THAT I LOST BY SMS AND THRU PHONE CALLS TO THE IRRESPONSIBLE CC FOR MINUTES TOGETHER? . I DONT BOTHER FOR THE SAKE OF 30RS I CAN EXPEND 3000. BUT I WANT TO TEACH A LESSON TO THIS RUDE&IRRESPONSIBLE ORGANISATION . I REQUESTED THEM THROUGH E-MAIL TO TELL ME THE PROCEDURE TO REGISTER MY NUMBER FOR DND AND COMPLAINED ABOUT THE PROBLEM. AFTER 2 DAYSI GOT A MESSAGE THAT I WILL BE CREDITED BACK 30RS. BUT WHAT ABOUT THE CUSTOMER CARE PROCESS? YOU PLEASE CHECK THE CALLS I MADE TO CC AND THE REPLY OF CC EMPLOYEES. AND A PERSON WHO IS CALLING FROM OTHER STATES CANT WAIT 2,3 MINUTES IF THERE IS NO VOICE ON PHONE CONTINUOSLY(2TO3MIN). I TOLD THEM YOU PAY BACK MY CALL COST (TO CUSTOMER CARE) ALSO. SIR, PLEASE INSTRUCT THEM TO PAY ME THE AMOUNT THAT I HAD TO FOREGO. THANKING YOU SIR. IT WILL BE A LESSON TO THESE COMPANIES. MY PUNJAB NO. IS [protected]( AGAIN AIRTEL).

sir/madam,

i am a customer of airtel last 3 yr..
i am using airtel 44 message card voucher
but airtel charged 10 rs. from my account
4 std msg and 4 local msg
4 std msg per msg 1.5 rs
4 local msg 1 rs
when i complained to airtel care then they told me, after 24 hrs my amount will be credited on my account.
but...
so plz help me

ANKIT BANSAL
[protected]

I purchased an Airtel post-Paid connection with a special number by paying additional 2000 Rs.

I used it for some time and then I traveled abroad. So till the time I was out of India the number remained unused. (Approx 3 months). i.e. there were no outgoing calls.



Without any intimation / email / sms or enquiry, Airtel disconnected my number permanently. They did this despite the fact that I have been charged the rental for the said period.



I believe that the mobile service provider agreement with the subscriber doesn’t mention about any compulsory usage. If I buy an connection and don’t make any outgoing calls. I wish to use it just for incoming calls, I still pay the fixed rent. Then how can I be forced to make outgoing calls ?



Airtel didn’t inform me about this policy while taking the connection nor did it inform the same while disconnecting the number.

During the same period I had a Vodafone number also, but Vodafone didn’t resort to such cheap activities to generate revenue.



And on top of it they are refusing to re-issue the same number back to me.

Kunal.[protected]@gmail.com

Hello sir,
On day[protected],Surat,Gujarat,India
my cell no.-[protected]
i was trying to pay airtel bill online, through Airtel.in(official website)
i choose option for Payment by Net banking& choose HDFC netbanking
& submit n pay amount 1919.05rs.
& suddenly Airtel website page gone hang & i didn't receive my receipt

Bill amount rs. 1919.05 deducted from my HDFC account & i get SMS alert alos& my Bank statement also shows detail @it
but my bill detail shows not paid,& my outgoing still not activated

my Bank statement shows detail @that bill id "MHDF[protected]-AIRTEL BHARTI" [protected] 26 Feb 2011 RS.1919.05

i hv inquired also at Airtel customer care but they also not replying proper...n they said we r verifying & ur status will acivate in 24 hours...[protected]@48 hours..n still my status not updated...i paid bill online by HDFC netbanking but airtel postpaid bill shows not payed....

Plz do as soon as possible

Jignesh R

Hi,

I have got transfered out from bangalore in July 2010, and before that raised the request for cancellation of my airtel landline/broadband connection, also i was told that there are no dues on this connection and the equipment will be taken back on the same day while i am leaving, so i deputed one of my friends who in my absence would have surrendered the equipments, this persons contact number was registered with the cancellation request.
Now after few months the owner of my old residence have recieved the notice for non payment of bills and also a legal notice telling that Rs. 2409 is due on the connection.
This has been a totally irresponsible behavior by airtel customer care, how can they harass a law abiding citizen by slapping notices. I have totally lost faith in them. How can they be so unrudy to a loyal customer of 7 years.....(ironically i am still holding 3 airtel numbers.)

Still i am writing email to their inbox: [protected]@airtel.inbut nobody seems to bother.

Hopefully anybody reading this will oblige and atleast reply.

This is to remind you that I have complained in TRAI couple of times (22.01.2011 & 04.02.2011 by ravikantmalpani.[protected]@gmail.com) but did not get the expected customer service by Airtel. I am finding it difficult that how a service provider like Airtel can play with customers, I would like to request you that intervene in the issue immediately and come into action, as you are known for the customer right protector . If an organization like you can not give me the solution suggest me where I should go. I hope this situation will never come that I will be going to court for the required justice. I am bit worried that whether Airtel is overlooking TRAI.I have been fed up with the kind of service and response Airtel is giving me.

I heard that TRAI have strong power to stop autocracy but in that case TRAI is unable to do something or stop this autocracy which is making by AIRTEL.

I had received call from Mr. Manoj & Mr. Arun but I think they can’t do anything because they (AIRTEL) don’t want to do anything and it is diminishing company’s status in the eyes of consumer.

They every time say that they will come back to me after cross check and they are making excuses saying that your address prove is wrong.

My connection is running since last 4 years and there is no problems with address prove. So there is no question for document confirmation in lack of any intimation.

Please do the needful, I’m awaiting quick response by TRAI

My alternate no. is:
1) +91 [protected]
2) +91 [protected]


Thanks & Regards
Raj

this is shobhit shrivastava from Bhopal. i got a call from airtel prepaid services and then after my e- love pack was activated on my mobile no. [protected]. I went to customer care center at platinum plaza Bhopal M.P. First they were not able to help their customers they dial a customer care no. and i had a word with one of that Customer care executive She told me that she has deactivate my services and with in 4 hrs i will get my refund. At that time it was deactivate but again I am getting these stupid messages and my charges are deducting as as usual. So please try to help me if you can. and refund my deducted amount back.

I,Vikram on going through airtel website had generated my interest to buy Airtel DTH
against which I was contacted by Mr. Brajendra kumar of Vriti Infocom
(Tel[protected] on 18th february 2011 who told me to make payment of
Rs.1590/- to an executive who will come to my house and collect the payment and accordingly the Airtel DTH will be installed at my residence by Airtel representatives for 4 months and an additional cash back of Rs250 by tomorrow(19th february) and was alloted a customer id [protected] and the cash receipt no 16723. But firstly no body came on 19.20.and 21 and after a series of calls made by me on customer care the engineer came on 22nd feb for the installation,and since that day only i got a sms that my subscription is going to end in 2 days and it has shown error code 6 many times and when i contact airtel dth customer care then they tell me that "by their mistake my user id has been attached some other id " and they told me that they will resolve this problem ,but now they are telling me that my account balance is -534Rs and it tells me that my subscription will end on 22nd feb which is the actual date on which i got my DTH installed it also showed a message on tv screen that my "account balance is negative and to ignore if already recharged".And now my account has been suspended and my DTH has been disconnected.When i tried to email Vriti Infocom Pvt Ltd based in Noida the e-mail id provided by them on the cash receipt does not exists and neither does the internet site written on the cash receipt which is www.vriti.com is in reference to .
I contacted Airtel DTH Customer care at 12150 many times in past few days, they tell me to hold line and they sometimes disconnect the line or either give me false assurance. But now i am sick and tired of calling airtel dth customer care everyday for more than half an hour or so,and dont know how can my balance be negative after just 5-6 days of installation. In view of this i would request
you to track the agency which seems to be a fraud and see if i can either
get Airtel DTH installed or refund against my payment as i have been harrassed even after full payment and have not been provided with the service.
Vikram
contact no:-[protected].
customer id:-[protected].
view card no:[protected].
Stb ID:-[protected].

stop daily sub services for my sim
My mobile no is -[protected]
I am trying to stop daily rental rs. 1 from my no.
Had called customer care also.
They are not helping, and not able to unsbscribe the text base services.
Please help to deactivate the DAILY SUB RENTAL SERVICE FROM MY NUMBER.
Every DAY RS 01 is been deducted for the stupid DAILY SUB SUBSCIPTION SERVICE.
Please do it on urgent basis as soon as possible

Sir,

i have applied for porting my number to Uninor from Airtel on February 18th.

still my number is not ported to Uninor. when i called uninor customer care they said you should contact Airtel customer care first.

now i can't connect to airtel costumer care from my number. they disconnect my call when i try to move to airtel costomer person.

Evan i can't contact Airtel customer care as they did not allow me.

when my number will be ported ? where i have to report

my number is [protected]

We installed Airtel Tv & that time for 30 Minutes it shows all channels but after restarting, 95% channels were not able to display their picture, no signal and error code(I think Code was 006 or 005). Please rectify the same on an urgent basis.
Now please send us your good reply as we are going to buy more AIRTEL TV for our friends.

Hello,
I have been using SMS Rs.24/- pack since past few months.
But since past 2-3 days.. my messages to a specific Reliance number are not being delivered.
The customer cars couldnt help in this. However they registered a request # CISMS[protected].
Please help.. as I'm able to send messages to other numbers. Also the Reliance user can receive texts from other numbers.

Regards
AP

Sir,
I'm Anup and my mobile number is [protected]. I'm with Airtel for the past 4 years. I had been happy with their service. Its very sad that nowadays they are so poor in their service. There are so many service providers yet they fail to understand how valuable their customers are.
I always take a booster pack of 225. Today, 27/02/2011 is the expiration date of that package which is as per the balance check and as per the message I recieved from Airtel which is as follows:

"Your 225 Booster pack expires in 3 days. Please recharge again with Rs 225 and continue to enjoy reduced call rates."

This message I recieved on Friday, February 25, 2011 9:47AM.

But right from yesterday I am getting charged for every SMS I sent. Airtel is cheating their customers and least bothered about giving value to the money the customers spend. I had been with Airtel mainly because it is an Indian brand. But I think we the people of India get adjust to everything and anything.
Customer service for Indians are worst. I called Airtel customer care which was again at the charge of 50ps/3mins and I got no proper reponse fom them. The officials at the customer care dont care how we value our money. They are rude most of the times. I dont understand why they have got a customer care. The people there dont know anything about the packages or the tariffs.
I called them thrice. First time when I called some guy just took the complaint and messaged me the complaint number which is as follows:

"Thank you for contacting Airtel. Your request reference number is CBDPA[protected]. Simplify Life! Just Dial *121# to get instant account inform"

This message I recieved on Sunday, February 27 2011, for which I still did not get any conformation.

I was completely dissatisfied with that service as I was not assured that something will be done. I called again. The next guy was very rude on the call. He says I will get only only hundred messages/day which was a lie to convince me. According to the plan Airtel gives 18,000 Free Loc / Nat. SMS which is valid for Valid for 90 Days and is nothing specific to one day.
Even if it is hundred sms per day I shouldn't get charged. I hardly sent 3 or 4 messages and I was getting charged intermittently. But this guy was so adamant to make me believe that I did sent hundred messages even if that was the case I shouldn't be getting charged.

This is just one of the bad experience I had with Airtel because it was in a very critical situation where I had to depend on the SMS package for I did not have money to make a call.
This is the limit and I'm gonna move to some other brand.

It is such a pity that the Indian products are never up to the expectations of the consumers and thus we got to go for foriegn products.

Hi..
I have been using Airtel for the past 5 months..Today i have recharged for Rs 52 .But i have recharged after i got the sms only.but when i complained to customer care ,they said presently u cant send sms as TRAI holded the same.Then i asked why you have sent such information,they haven't given any reply.when i asked 52 ruppees back , they said it's not possible..they will send such information they will take money they will not give offer..Its real cheating..Please help me in this regard..
my mail id is [protected]@gmail.com.

Regards
M.Sadik batcha.